Sheraton Hartford Hotel

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User Reviews for Sheraton Hartford Hotel, East Hartford

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Apr 18, 2008 by Louis from St. Johnsbury, VT
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Location.
• Not as clean as it should have been.

“Overall it was Okay.”

Apr 8, 2008 by Kathy from Mt Vernon, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bed, size of room, furnishings.
• Room smelled of mildew. Blankets too heavy so either hot or cold.

“We have stayed here often and we like it. Lobby is attractive, everyone is nice. TV is good etc. fitness room, pool. However it is awful if you get lost, but if you don't, it is amazingly convenient to the highway and to Hartford proper. This time we stayed, I noticed the rug in the room needs upgrading, and the only other complaint was I couldn't get comfy with temperature. Blanket is really thick and ventilation system made me cold or hot. I couldn't get really comfortable but all in all I definitely recommend this hotel.”

Apr 2, 2008 by Victoria from Saratoga Springs, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was very friendly and accommodating and the room was clean and comfortable.
• That you had to pay for wireless internet service and for a refrigerator in your room.

“We have stayed here many times while doing business in Hartford. The location is great. The rooms are clean and comfortable. We would stay here again.”

Mar 19, 2008 by Dennis from Montague, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to the hartford convention center, free parking, spacious room, good hot water.
• Only one computer for visitor use, hotel room door lock required fixing.

“I was pleased with my accommodations. I recommended the hotel to others who attended the workshop that I attended.”

Mar 18, 2008 by Tracy from Tuckahoe, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and friendly. Location and pool great.
• There were no other restaurants nearby on weekends in walking distance. A washer and dryer would have been good for us too.

“This hotel and staff couldn't have been nicer. A soda got spilled on a bed and the staff was up with clean sheets in minutes of the request. Any time I asked the front desk about anything, I was answered quickly and with a good answer. I asked for a pizza recommendation and was given one that was good as promised. The location was easy on and off the highway and close to the Convention Center where we were attending. The business center had interesting supplies but one computer with a teenager using it the entire time. I wish there was a washer and dryer onsite also.”

Mar 9, 2008 by Dana from Waltham, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Were able to use a local gym for free as a guest, Hotel also had its own gym.
• That Wi-Fi was not available in room for free.

“Hotel was nice. Very impressed with the appearance and the many amenities that the hotel had to offer.”

Mar 4, 2008 by Teresa from Trumbull, CT
Overall Rating: 1
Cleanliness:[5] • Staff:[5] • Location:[5]

• The man at the desk the morning we checked out gave me good directions.
• Not ready for us. Troubles checking in. no shower curtain. Non responsive to our requests and I am shocked it was a 3 star hotel.

“Front desk staff at check in was very slow and confused with the entire process; she could not even find our reservation! No shower curtain available.”

Mar 2, 2008 by Lauren from Kent, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Large pool.
• Broken equipment in business center.

“Excellent.”

Feb 22, 2008 by Jim from Old Lyme, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Nothing.
• Rooms were not clean and poor staff at front desk very rude.

“The front desk staff was very rude and I had to change my room 3 times because it was so dirty.”

Feb 21, 2008 by Cathryn from Ellington, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenient to highway.
• Indoor pool was too cold to enjoy swimming.

“This is an average hotel. Our main complaint was that the pool was too cold to enjoy swimming in. We did let the management know, but I'm sure that it would take hours to raise the temperature if they turned up the heat. We went there specifically to let the kids use the pool, so that was a disappointment. Other than that, the room was fine, nothing special, but adequate. Common areas were clean and staff was friendly.”

Feb 13, 2008 by Terry from Cromwell, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location.
• Ice machine on my floor didn't work.

“It is a very nice hotel. They have everything you need right there. Staff was very nice and helpful. I will stay there again.”

Feb 10, 2008 by Joseph from Plain City, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean, well-furnished, roomy, good location, safe, good shuttle service, fun.
• Can't think of anything.

“With clean and well-equipped rooms, excellent service and accommodations, this downtown Hartford hotel is one of the best in the city. Location is park-like, safe, and right next to downtown and close to major thoroughfares. Parking is free. Free shuttle service has about 25 drop-off/pick-up locations for travelers who want to eat and drink but not drive. A choice of newspapers is offered for the reader in the morning. Work-out facilities are just above average, though. The pool is spacious and looked fun but did not try. Restaurant by the lobby was reasonably price and provided decent, timely service. The rooms are quiet, comfortable and the thermostats are easy to adjust. Overall, one of the friendliest hotels I have visited in quite sometime. Definitely would recommend this hotel to anyone. It's a winner by most, if not all, standards.”

Feb 8, 2008 by Bryan from Franklin, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great hotel, nice people!
• You are very close to the highway, and if your room is facing it the noise may keep you up!

“The room is clean and neat it is a nice place, but very pricey ( a liter bottle of Poland spring water was $4.50, the continental breakfast was $10.00). I would also make sure that you get a room not facing the highway or the noise will keep you up. There is a indoor pool here!”

Jan 30, 2008 by Joseph from Pearl River, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Room and Location.
• Pool water was dirty.

“Shuttle Van does not run on weekends. Pool was dirty. No hot tub at the Hotel.”

Jan 26, 2008 by Lenard from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great customer service & staff especially the front desk & house keeping.
• Not applicable.

“Conveniently located off I-84 and CT Rt-2, this Sheraton is better than the 3-Star rating implies. With friendly, competent front desk staff, an excellent restaurant and meticulous housekeeping staff. This Sheraton provides a comfortable, safe and relaxing environment that exceeded our expectations and made our trip to visit Mohegan Sun a pleasure. Cuddles to the Sheraton and to the Parent Organization that assemble such a fantastic staff. LJ & RJ of Durham, NC Visited from 01/18/08 thru 01/21/08.”

Jan 24, 2008 by Charles from Evansville, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice 3-star hotel.
• Cost of high-speed internet access expensive.

“Basically a nice 3-star hotel. Restaurant was not open that Sunday evening at 8:30 pm, but they did have a room service menu available. Also their charges for internet access seemed excessive. It was $9.95 for a 24 hour period that ran from 12 midnight to 12 midnight. So you would have to pay twice for a 1 day stay.”

Jan 15, 2008 by Theresa from Cromwell, CT
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[4]

• Allows pets.
• Got billed $100 for smoking when did not smoke cigarettes.

“I will never go to this hotel again. Marriott is far better. Sheraton is not a luxury hotel. Bathroom not clean smelling. Not enough towels etc.”

Jan 15, 2008 by Bill from Danielson, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good location.
• Small restrooms.

“Good location, comfortable rooms.”

Jan 9, 2008 by David from Patterson, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable, good location for business, great deal
• There were few restaurants in the immediate location

“Clean, comfortable, met my expectations for a business trip hotel. Friendly staff. Good location, no problems. I would recommend this hotel.”

Jan 2, 2008 by Susan from Chelsea, VT
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[8]

• Beds were very comfortable. Easy to find, clean, except for tub.
• Shower walls looked like they had just been grouted and the residue left on the tile. Tub floor not clean, place was noisy.

“Hotel was beautifully decorated with nice, comfortable rooms and beds. Location is convenient and easy to find. The nightclub located on the ground floor meant it was noisy inside and out for our Friday and Saturday night stays. The tub mat was on the floor of the tub and looked like it had been used to protect the floor while someone grouted the tile on the walls. The grout had not been washed off the tile and the tub floor wasn't clean. The desk staff on Friday night wasnt particularly friendly.”

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Amenities at Sheraton Hartford Hotel, East Hartford

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Television with Cable VIP Rooms/Services