Residence Inn By Marriott West Springfield

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Aug 23, 2008 by Leslie from Lewisburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was attractive and clean, with large rooms that were pleasant to be in. Family friendly, with good pool area, tennis court, basketball hoop.
• It wasn't within walking distance of anything of interest.

“We had a very pleasant stay in our large, attractive room. Plenty of comfortable bedding and kitchen supplies, and easy internet access. Our kids enjoyed the well-maintained pool and tennis court. The free breakfast and dinner were quite good for complimentary buffet meals. We have always found Marriott's Residence Inns to be a great place to stay, and this one was no exception.”

Jul 24, 2008 by Richard from Racine, WY
Overall Rating: 5
Cleanliness:[10] • Location:[10]

• Loved the suites, all the appliances, especially the dishwasher.
• Housekeeper did not clean our room the first day.

“Overall, it is a lovely hotel. We loved the suites. However, we and some other guests who were attending the same funeral did not have our rooms made up. The staff was truly apologetic, but that doesn't offset the poor treatment.”

Jul 10, 2008 by Kara from Wilbraham, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• The Size of the room for the price was good.
• Elevators need work and cleaning behind toilets, there were stains.

“The hotel is cozy; however the elevators are almost creepy. The room was very nice though! Food in the morning was very good. Pool stays open until midnight which is convenient! They have a small basketball court too which is good for kids.”

May 20, 2008 by Sylvia from Fort Ashby, WV
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice bedding and stylish furnishings.
• Staff had not knowledge of local directions.

“Clean, comfortable, healthy food choices, spacious rooms.”

May 7, 2007 by Holly from Sandy, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean hotel, helpful staff.
• Hard to find a luggage cart.

“This was a lovely hotel with a pleasant and helpful staff. I would not hesitate to recommend this hotel.”

Apr 19, 2007 by Rhonda from Danby, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The kids loved the pool! Also - excellent exercise room!
• Nothing.

“Excellent - I will definitely stay there again!”

Mar 20, 2007 by John from Grafton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great accommodations, personable and professional staff, tremendous complimentary breakfast buffet.
• Almost passed the road (border way) to find the hotel.

“From arrival to check-out, our party of three adults, a high school senior, and two grammar school children enjoyed the accommodations. We booked two "studio suites" and had more than enough room for everyone. Having the full kitchen made for an enjoyable evening as we were snowed in the night before St. Patrick's day. Plenty of restaurants and a stop 'n' shop only 1/2 mile away allowed us to have plenty of fun and food. Saturday morning's complimentary breakfast buffet was tremendous! Bagels, French toast, waffles, oatmeal, cold cereals, fresh fruit, scrambled eggs, home fries, sausage. Thanks for a great stay during a late-winter storm.”

Nov 1, 2006 by Janice from Schenectady, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great fireplace in room and enjoyed hot tub.
• Difficult to find set way back and is not clearly marked from the road.

“Nice facility with comfortable suites. Love the free breakfast. Pool hours were great and we loved the fireplace in the room. Difficult to find (especially in the dark!) And a sign nearer the road would be helpful.”

Amenities at Residence Inn By Marriott West Springfield, West Springfield

AM/FM Alarm Clock Air Conditioned Bath Tub Business Center Coffee Maker in Room Cribs Available Currency Exchange Elevators Exercise Gym Fire Place Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access In Room Movies Indoor Pool Iron

Kitchenette Maid Service Meeting/Banquet Facilities Microwave Outdoor Parking Parking Phone with data port Picnic Area/Tables Pool Radio Refrigerator Rollaway Beds Safe Deposit Box Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Wake-up Service