Crowne Plaza Downtown Hartford

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User Reviews for Crowne Plaza Downtown Hartford, Hartford

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Apr 22, 2008 by LeRoy from GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Friendliness of staff.
• 15.00 parking fee.

“My wife and I stayed at the Crowne visiting some relatives, The staff was very friendly, we were greeted as soon as we stepped through the doors. We were upgraded to the Exec level because we were both Platinum Members, our room was very clean and it overlooked the city, It was beautiful at night.”

Apr 22, 2008 by Aaliyah from Bronx
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• The friendliness of the staff, and its located right downtown.
• The bathrooms could be a little cleaner.

“A group of my colleagues came to Hartford on a business trip and we stayed at the Crown Plaza. We had a comfortable stay, it was right off the highway and they offered complimentary shuttle service anywhere downtown. The staff was excellent, very hospitable ! We were greeted as soon as we entered the hotel.”

Apr 10, 2008 by Mary from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[5]

• Comfy bed.
• Front lobby had scary guys sitting on couches.

“Friendly staff and great bed.”

Apr 7, 2008 by Bruce from Egg Harbor Township, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very comfortable rooms.
• Charge for parking, no steam/sauna or spa.

“Friendly attentive staff, clean comfortable accommodations, worth another visit.”

Apr 5, 2008 by Kelli from Drexel Hill, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The beds were very comfortable; the shower was great.
• This hotel's location is awkward for walking easily to restaurants.

“Excellent for business travelers with free wireless internet access, comfortable beds, powerful showers, and easy on/easy off for I-84 and 91.”

Mar 30, 2008 by Todd from Shelton, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[3]

• Comfortable bed. Breakfast buffet.
• Pay for parking. Small bathroom. Tired decor and furniture.

“Like many hotels within the IHG, this hotel is tired.”

Mar 24, 2008 by Jim from Lakeville, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location was central to all major roadways as well as excellent restaurants, entertainment and points of interest.
• Only one operating ice machine on the first 10 floors.

“Rooms were nicely appointed, as were the well stocked and clean bathrooms. The food in the restaurant was excellent, as was the service (Jose). Overall, a nice hotel (2.5 stars) in a great location in Downtown Hartford.”

Feb 25, 2008 by Nancy from Orefield, PA
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[7]

• Friendly staff.
• Not clean human hair found in pack containing toiletries on bed which was disgusting.

“At first it appeared to be clean but the bathroom waste basket etc was dirty. Also, there was a complementary bag of articles on the bed when we arrived and upon opening it there was approx 8 strands of human hair in it. also, coffee pot was not clean.”

Feb 20, 2008 by Deborah from Somerville, MA
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was excellent and the front desk did get us a room with a sofa bed.
• The sofa bed was really old and broken. It was worse than you would expect from a cheap motel.

“I would not recommend this hotel. We weren't able to get two beds because they were sold out. We talked with another guest who had made their reservation months in advance and requested 2 double beds and got a king. So they were in the same boat we were. The king bed we had was great-FOR ONE OF US. But the sofa bed-which apparently we were lucky to get-was atrocious. On top of that our phone never worked. We talked to the front desk twice and even witnessed them calling for service, but it didn't get fixed.”

Feb 14, 2008 by Alex from Mansfield Center, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The people at the front desk were friendly.
• Early Check out time.

“Overall was a good hotel and convenient to Downtown Hartford.”

Feb 3, 2008 by Gregory M. from Bridgeport, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• Water in ladies room was ice cold.

“Tiles in bathroom were missing. Toilet didn't flush well. Poor sound proofing between rooms and from noise in corridor.”

Jan 28, 2008 by Traci from Cheltenham, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[4]

• Every member of the staff was friendly and had the best room service ever.
• Location was pretty weird. Could not walk into Town because of highways.

“I cannot stress how friendly the staff was. Everyone from the front desk to parking attendant was there to make your stay comfortable. Excellent customer service. Location was difficult because it is tucked between major highways so you cannot walk anywhere, but they offer free shuttle so it's not a huge issue. I also want to point out room service. I ordered a sandwich that came with fries and the fries arrived piping hot, that never happens and the food was actually very good.”

Jan 9, 2008 by Joe from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff. The bar & restaurant. Good food. Convenient. Nice service.
• The tubs don't drain properly. The above noted exterior.

“Great staff. Odd physical plant. Nice restaurant. A comfortable, friendly place when doing business in Hartford.”

Jan 5, 2008 by Laurie O. from Jensen Beach, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Safe, convenient location.
• Average rooms, nothing special, small bathrooms, no fan, paid internet access.

“Crowne Plaza Hartford is an OK place to stay. If you're looking for reasonable rates, clean, relatively modern accommodations, and a convenient, safe location it's a great choice. If you're looking for WOW! Look elsewhere. The rooms are very "average." The bathrooms are small and there are no exhaust fans. Heater runs either super hot or super cool. The air was incredibly dry. Nice view of downtown Hartford and the First Night fireworks display.”

Dec 3, 2007 by Edwin from Farmington Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff, excellent service!

“Great place to stay. The staff makes you feel very comfortable!”

Nov 16, 2007 by John W. from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location central to all that I had to accomplish.
• The opening hour for the restaurant.

“The accommodations were good as was the location. I checked on the restaurant around 6:15 am and it had not opened. Given the need to reach the Logan airport, I left before it opened thus depriving myself of breakfast. When asking the desk attendant about coffee, encountered a negative attitude.”

Nov 11, 2007 by Barbara from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Loved the bedding.
• I could see the hotel, but it was difficult to figure out to get to it.

“The hotel is a high rise at the edge of downtown. The rooms are spacious and have every amenity. The beds are extremely comfortable, with very nice linens and pillows. If you have a car, parking is $15 extra.”

Nov 8, 2007 by Marilyn from Larchmont, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, pleasant, comfortable.
• Ambience view was construction site but this is obviously temporary.

“The room was spacious and clean, the pillows more "downy" and comfortable than most, and the service staff pleasant and accommodating. The hotel is located across the highway from local theater and restaurants but it is still only a couple of blocks across an overpass to reach those sites. Construction next door might obstruct the view of the city across the highway but will improve the general location.”

Nov 7, 2007 by Kevin from Terryville, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean room good location friendly staff.
• Water pressure in shower too low slow drain.

“My wife and I were greeted by a friendly staff. Good downtown location. Comfy clean room, but shower water pressure was a little too low with a slow drain. All in all we were very happy.”

Oct 29, 2007 by Russell from Gainesville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rolls in the restraint were fantastic.
• The a/c unit stopped working but the hotel staff quickly moved me to a new room.

“Nice hotel and convenient to down town. It is across a major street from down town. Not an easy walk from most of down town.”

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Amenities at Crowne Plaza Downtown Hartford, Hartford

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Pets Allowed Phone with speaker Pool Public Address System Radio Restaurant Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Vending Machines Video Checkout Wake-up Service