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Courtyard by Marriott Long Island Macarthur 2-star

5000 Express Drive South, Ronkonkoma, NY

The hotel designed by business travelers, Courtyard surrounds you with all the conveniences that make business and pleasure travel easy.[more]

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User Reviews for Courtyard by Marriott Long Island Macarthur, Ronkonkoma

Average User Rating: 8.5
Overall user rating
Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5]
Based on 110 user ratings

May 27, 2008 by Kathy from Pikesville, MD
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Nothing.

“For the money, you could not beat this hotel. The staff was friendly, the room immaculate and there were many restaurants and a movie theatre nearby.”

May 21, 2008 by Claudia from New Hartford, NY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • Desk staff was very helpful and accommodating with special requests.
  • Canned music near the elevators.

“The hotel staff were friendly and helpful. The lobby is beautiful, and the bar was attractive and well stocked. My group was traveling for a wedding, but families with children and more time would have loved the indoor pool. We were very satisfied.”

May 13, 2008 by Patricia from West Palm Beach, FL
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[7]

  • I asked for early check in and late checkout, and it was ok cleaning people were great.
  • The ice buckets were not clean (looked like mold on the top part), and the carpet could be replaced.

“I thought it was a very nice hotel I thought coffee at 6 is great but not at 7 on weekends I would like to have coffee as early as possible mostly I enjoyed my stay.”

May 1, 2008 by Jay from Apex, NC
Overall Rating: 1 Overall user rating
Cleanliness:[5] • Staff:[1] • Location:[1]

  • The bed was really comfortable.
  • The elevators were very slow, the staff was not very friendly, they couldn't reset the key card until the third try.

“Unlikely to stay again. Not for the price!”

May 1, 2008 by Janet from Chantilly, VA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very clean and attractive.
  • The lack of a complimentary breakfast.

“We enjoyed our stay; however definitely feel that a complimentary breakfast should have been available. The large buffet available was too expensive and too much food for travelers needing just a continental style meal. Considering there are no near by breakfast options - the lack of the complementary continental meal was a definite detriment.”

Apr 10, 2008 by James from Natick, MA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The bed was almost as comfortable as my bed at home, which says a lot!
  • The location is a touch tricky to find, but not too bad.

“I would definitely recommend this hotel to anyone traveling to the island.”

Apr 9, 2008 by Bruce from Merrick, NY
Overall Rating: 7 Overall user rating
Cleanliness:[9] • Staff:[7] • Location:[5]

  • Nickel and dime mentality.

“Clean, with normal amenities for a Courtyard by Marriott.”

Feb 23, 2008 by Warren from Naperville, IL
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[8]

  • Very Friendly staff. Excellent location near Islip airport.
  • Nearest store or food is several blocks away, must drive.

“Typical Marriott quality. Staff was excellent, very friendly and even offered to print out our boarding passes for us.”

Feb 2, 2008 by Aggie from Sonoma, CA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Very quite and very clean.
  • Restaurant/bar not open daytime.

“Surpassed our expectations.”

Jan 16, 2008 by Ellen from Punta Gorda, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Queen size beds, in room fridge, comfy beds.
  • No negatives.

“Exceptional Marriott Courtyard with queen sized beds. My husband and I were traveling with our 2 grown children and were very comfortable in this room. Although continental breakfast was not included, there was a restaurant on the premises. We chose to keep drinks and fruit in our fridge and found a great bagel shop nearby.”

Jan 12, 2008 by Bill from Avon, CT
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[8]

  • Great, great restaurant & bar staff!
  • Smokey Bones uses too many spaces!

“Overall, Great staff and the restaurant and bar staff is excellent! Alert & attentive, great service!”

Jan 5, 2008 by Rita from Sayville, NY
Overall Rating: 1 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[8]

  • Nice staff, very nice rooms.
  • Upon entering hotel, smelled pot in lobby entrance, and disturbed entire night due to parties in rooms.

“I submitted a complaint after stay with details of experience and awaiting response to complaint. While I cannot blame the hotel, the hotel is overall responsible for conduct of guests, and ensuring other guests are not impacted by others' negative behavior.”

Dec 12, 2007 by Deneen from Edinburg, NY
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Clean, comfortable rooms & friendly staff.
  • There was no smoking allowed except outside the hotel.

“The hotel was immaculate, clean and very comfortable. The staff was extremely helpful and friendly. Location was very good. Two other restaurants located outside the hotel which we did not get to dine at but it was nice to have a little variety close (walking distance) just outside the hotel. Would definitely stay here again and highly recommend.”

Nov 23, 2007 by Jack from Selden, NY
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[9]

  • Staff was friendly and helpful.
  • Lots of kids in the halls.

“Nice hotel in a good location with restaurants nearby.”

Nov 8, 2007 by Denise from Palm Coast, FL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Staff was very friendly, and helpful.
  • There was not enough parking, do to restaurants that where close to hotel. Restaurant patrons used hotel parking at night.

“Quiet and enjoyable. Within the center of many locations, we needed to get too.”

Nov 8, 2007 by Margaret from Rockaway Beach, NY
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[6] • Location:[8]

  • The pool was nice.
  • Noise was loud walls are very thin can hear the TV in the rooms across the halls.

“The stay was nice the, staff courteous at best no smiles or the warmest of welcomes but maids were the nicest. The pool was the best part of our stay. Location was good for where we wanted to be.”

Nov 8, 2007 by Johana from Henryville, PA
Overall Rating: 3 Overall user rating
Cleanliness:[1] • Staff:[4] • Location:[7]

  • Easy location.
  • Disappointed in cleaning staff.

“I checked in to MU room around 6:30 pm drop my bags off and ran out the door. I have a brother in the hospital and I wanted to see him before visiting hours were over. I came back to the room around 11:30pm. I showered around 12 am. As I am showering to my surprise I realize my bathtub was not cleaned at all by the cleaning staff as a toothpick was left where I placed my soap. Needless to say I was very upset. On my way out I complained to the manager, who said she would take care of it. Well I guess she did, she sent up a "little" care package of 2 water bottles and a free breakfast. I showered in a dirty tub and that's how you compensate. No thank you I will never stay or recommend this hotel never!”

Nov 7, 2007 by John from Brooklyn, NY
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[8]

  • Friendly staff, good location.
  • Hotel card readers are buggy. I was locked out of my own room and locked out of the pool!

“The staff is very friendly and nice. The hotel is smoke free which is great. There's free internet and cable TV. It can get pretty noisy sometimes. If people talk in the hallway, you can hear it in the room. I didn't get much sleep the first night of my stay.”

Aug 1, 2007 by Christine from Odenton, MD
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[9]

  • Clean, attractive, comfortable room; personable front-desk staff; nice pool. Loved the all-hours mini-mart!
  • Breakfast in restaurant so-so quality and overpriced. Ironing board in room 325 needs replacement.

“My family and I had a pleasant and comfortable stay. The key elements were their-reasonable price per New York/Long Island standards; room was attractive and very clean; comfortable beds; safe, convenient location and parking; friendly, professional front-desk staff; pool, hot tub, gym were nice, with generous open hours. Our favorite item was the in-lobby mini-mart type snack bar, where you could buy snacks and beverages anytime and just bring them to the front desk to be charged to your room. It was very nice, as weary, out-of-state travelers, not to have to search out a 7-11 after arriving off-hours, having driven 250 miles with a 7-year-old (why haven't more hotels thought of this? Our family of three, happily spent $30 at the mini-mart in just 36 hours!) Overall, a good value for the travel dollar. We would stay at the courtyard Marriott Long Island Macarthur again.”

Mar 22, 2007 by Ken from Punta Gorda, FL
Overall Rating: 7 Overall user rating
Cleanliness:[7] • Staff:[7] • Location:[5]

  • Nice room, comfortable bed.
  • Not able to smoke in room.

“Did not know Marriott went smoke free.”

Amenities at Courtyard by Marriott Long Island Macarthur, Ronkonkoma

  • AM/FM Alarm Clock
  • ATM/Cash Machine
  • Air Conditioned
  • Barber Shop
  • Barber/Beauty Shop
  • Bath Tub
  • Business Center
  • Car Rental Desk
  • Coffee Maker in Room
  • Cribs Available
  • Currency Exchange
  • Drugstore
  • Elevators
  • Exercise Gym
  • Express Checkout
  • Florist
  • Free Newspaper
  • Free Parking
  • Golf
  • Guest Laundromat
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • High Speed Internet Access
  • Horseback Riding
  • Ice Machine
  • In Room Movies
  • Indoor Pool
  • Iron
  • Jacuzzi
  • Lounge
  • Maid Service
  • Meeting/Banquet Facilities
  • Microwave
  • Outdoor Parking
  • Parking
  • Phone with data port
  • Phone with speaker
  • Picnic Area/Tables
  • Pool
  • Radio
  • Refrigerator
  • Restaurant
  • Rollaway Beds
  • Room Service
  • Safe Deposit Box
  • Scuba Diving
  • Shower
  • Sofa Bed
  • TV
  • TV Remote Control
  • Telephone
  • Television with Cable
  • Temperature Control
  • Tennis
  • Vending Machines
  • Wake-up Service
  • Water Skiing
  • Wet Bar
Hotel Representatives:

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