Amerisuites Shelton

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User Reviews for Amerisuites Shelton, Shelton

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Apr 28, 2008 by Abbie from Morristown, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Nothing. This hotel was terrible. The customer service was awful.
• Customer Service was awful. Hotel was not clean, rooms were not made up.

“I would never choose to stay at this hotel. The customer service was terrible. The room that I stayed in was a smoking room with cigarette burns on the furniture. The room was dirty, it did not have a bath mat. The front desk agreed to send an ionizer up to make the room smell better and it stopped working after an hour. I called the next day when I was at the office and asked if they had any non-smoking rooms available for the night and they said yes. When I explained that I was a guest at the hotel and could they please transfer me. They put me on hold for 5 minutes and came back and told me that they had made a mistake and there were no non-smoking rooms available. The customer service and cleanliness of this hotel are only a 2 star level.”

Apr 28, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Difficulty checking in.

“Breakfast good this time. Supply trays filled. Difficulty checking in. Assigned me to a room which was under repair. Front desk did not know about it.”

Apr 21, 2008 by John from Duryea, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room. Cinnamon rolls.
• Hot food was cold.

“Cold eggs. Cold sausage. No microwave to head them.”

Apr 14, 2008 by John from Duryea, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfort of room.
• Breakfast was shaky.

“Breakfast was inconsistent. Food plates empty. After eating alternate selections, the sausage came out. Cook does not keep up with the need.”

Apr 7, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable. Easy access. Good breakfast.
• Smart coffee not the greatest.

“Breakfast bacon was very good. Cheese omelets. Sausage. Cinnamon rolls deathly good.”

Apr 6, 2008 by Jessica from Valley Forge, PA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[7]

• Convenient to office, restaurants, gas station, etc.
• Rooms not clean.

“Conveniently located, breakfast included.”

Mar 10, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to work location.
• Nothing.

“Comfortable and ideal location.”

Feb 26, 2008 by Drew from New Haven, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[9]

• Awesome rooms, nice health club, great location, the room really was awesome especially for the price.
• The overwhelming cigarette smell on smoking floors.

“Great place, nice clean awesome rooms suite style, close to restaurants, nice place.”

Feb 12, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location. Breakfast.
• No glass containers.

“Comfortable. Great location. Good breakfast.”

Dec 3, 2007 by Brian from Andover, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great mattress, clean room.
• No way is this a 2.5 stars if the Trumbull Marriot is 2.5 stars.

“Clean and well located, friendly staff. Treadmills in the fitness center are a wreck.”

Sep 10, 2007 by Chris from Celebration, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• Location was good the hotel was clean.
• The day staff was fine but the e night group was just the opposite. Overall the staff did not seem professional.

“It was fine but not up to the standards of hi express hotels. Perhaps it was a result of the change in ownership.”

Sep 5, 2007 by Paige from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Outstanding breakfast, wonderful staff, soft beds, great towels.
• I would have liked more television choices.

“Free Internet access, great staff, comfy rooms with mini-fridge and microwave and the best "breakfast included" of any place I have stayed while traveling on business. In fact, I'm staying at a hotel now that is supposed to be three stars, but offers no free breakfast, no free parking and no free fridge - and no microwave at all.”

Aug 21, 2007 by Kelly from Shelton, CT
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• It is convenient to where I needed to be.
• The facility was dirty, and the staff didn't know what they were doing.

“I am always disappointed when I end up staying in this hotel. Our room was small, and the bathroom was very dirty like nobody had cleaned it. I had used lotion on my sink that wasn't thrown away from the previous guest. The front desk person didn't know what he was doing and put us in a different room than we requested. I would imagine for business travelers it is fine because you are not spending much time in it, and it suits the purpose of what they are looking for but I hope I never have to stay in this hotel again.”

Jun 27, 2007 by Joe from Wilmington, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Nice bed.
• Internet connection didn't work. Lousy TV.

“If you are going to this hotel. Don't plan to spend time in room.”

Jun 21, 2007 by Carol from Holliston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room amenities - microwave and refrigerator.
• telephone didn't work - they did fix it.

“Excellent room amenities for the business traveler and it was very clean.”

Jun 18, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Breakfast.
• Coffee.

“Coffee cows went dry in the morning during breakfast. Cook slowly to refill.”

Jun 10, 2007 by Jessica from Valley Forge, PA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Kitchenette and comfortable bed
• Rundown and not altogether clean.

“Good for economy business travelers.”

Jun 4, 2007 by John from Duryea, PA

Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Ice machine broke on 5th deck.

“Had a cook this week. Ice machine broke. Had to go down to 1st deck. Pain.”

May 30, 2007 by Kathy from Sherrill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful bedding!
• Cleaning staff was a bit noisy one morning.

“Very friendly and accommodating staff. Breakfast was delicious. Overall a great place to stay.”

May 29, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Desk clerk support.
• No glasses - paper cups.

“Breakfast was a bust - cook did not show up. Breakfast is usually excellent. All we had was cereal. Desk clerk was putting foodstuffs out in between ozone calls and check outs.”

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Amenities at Amerisuites Shelton, Shelton

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center Coffee Maker in Room Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool Iron Kitchenette Laundry/Valet Services Pool Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Video Checkout