Renaissance Westchester

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User Reviews for Renaissance Westchester, White Plains

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Sep 28, 2009 by Marlene from Redmond,WA
Overall Rating: 9

• It was better than the hotel in Manhattan.
• Always got lost when trying to return.

“I was pleased with everything. Loved that there was a business center with free Internet access, printing, etc. Very friendly staff. Rooms were beautiful.”

Aug 13, 2009 by Karen Tokar from Fonthill,Canada
Overall Rating: 9

• Upscale comfort without the "attitude"
• paying for internet in room & location(which is also part of its beauty)

“We enjoyed our stay here considerably. It was quaint, clean and the staff was wonderful. We would definitely stay here again and would recommend it to anyone who wanted to stay in a relaxed warm atmosphere.”

Aug 3, 2009 by Rob from Austin,TX
Overall Rating: 7

• Location and Priceline price.
• Decor was very dated, the facility was hot.

“Obviously a nice hotel when it opened but clear it hadn't been really kept current. The place was hot and i don't know if it was because the AC wasn't working right or if they were just keeping it warm to save money.”

Jul 28, 2009 by Rose from Gurnee,IL
Overall Rating: 8

• Rooms are spotless and beds are super comfortable!
• Quite a hike from the rooms to the lobby.

“This is a beautiful property. The beds are comfortable, huge TV, very clean and the staff is great.”

Jul 27, 2009 by Paul from Orleans,Canada
Overall Rating: 10

• Beautiful surroundings.
• No free internet and quite costly.

“Hotel was in beautiful surrounding with very polite and supportive staff. Excellent restaurants and clean spacious rooms.”

Jul 18, 2009 by Crystal from Gold Canyon,AZ
Overall Rating: 6

• In the middle of woods.
• Not convenient.

“Good staff, comfortable bed, flat screen TV. Nice pool area, great for families.”

Jul 6, 2009 by Debbie from Webster,NY
Overall Rating: 9

• Comfortable beds.
• Location is a little confusing to get to.

“Very comfortable room and beds.”

Jun 25, 2009 by Betsy from Columbus,OH
Overall Rating: 10

• Swimming pool.
• No USA Today available.

“An excellent place to stay. Very clean. Very nice pool.”

Jun 25, 2009 by Josie from Marysville,PA
Overall Rating: 10

“Great access to highways, shopping and restaurants.”

Jun 19, 2009 by Pat from West Palm Beach,FL
Overall Rating: 9

• It was located very well for us and we enjoyed the convenience of being in a lovely hotel at a good price.
• Nothing.

“I loved this hotel.”

Jun 15, 2009 by Bill from Avon,CT
Overall Rating: 9

• Good location, great bar staff.
• Chair at
  desk not comfortable for doing work.

“Overall a, very good hotel. Wish they would change out the chairs at the desk to ones that are more economics. The bar is excellent!”

Jun 8, 2009 by Teri from Celebration,FL
Overall Rating: 10

• Environment was calm, pleasant; staff was pleasant without being stuffy or solicitous
• Pool looked a bit cloudy; radio in pool area shoudl have had music, not talk radio

“This calm, pleasant oasis is hidden in a lovely wooded corner wedged between 2 freeways that you hardly know are there. Finding the entrance is a bit of a challenge - you may have to go through the loops a few times - but once inside the stress just sips away and you are in a nice place to be yourself. You cannot walk to anything, so this hotel works best if you have a car. The internet connectivity was excellent; there was a charge, but not a moment of a glitch or hassle. The room was clean, the beds were comfy, the desk was spacious, the TV was large, and the view from my window was verdant and lush landscape. The bathroom was small, but clean. No mention of Priceline status at check-in. The restaurant is actually reasonably priced; if you arrive during a buffet brunch, they do allow you to order from the menu, and there are menu options that are reasonably priced for a hotel. I would stay there again in a heartbeat.”

Jun 8, 2009 by Mary from Auburn,MA
Overall Rating: 10

• Friendly, clean and comfortable.
• Nothing to report.

“I would bring my family to this hotel. It was very nice. I like the check in and check out times, the hours of the pool and fitness. I wasn't there long enough to enjoy the amenities but would like to return someday. The grounds were very nice as well.”

May 26, 2009 by Jody from Santa Barbara,AR
Overall Rating: 6

• Beds were
  very comfy.
• Room had clearly sustained much water damage; hot water took forever; nothing in area.

“The rooms are very comfortable, have fridges, staff was kind and attentive. But they scrimp on odd things: not enough coffee is delivered, so you need to go downstairs and buy some anyway. Rooms are so far from water heater that, unless it's early morning or late evening, you have to let the water run for 40 minutes before it's hot enough to shower. Nice property.”

May 24, 2009 by Julie from Belfair,WA
Overall Rating: 10

• Gorgeous, resort-like setting with spectacular staff.
• Restaurant food was unremarkable, staff was unpleasant, and prices were high.

“There were three weddings and two upscale bar-mitvahs going on the weekend we were there. It was easy to see why because the hotel was fabulously beautiful with expansive spaces, meticulous rooms, and attentive staff.”

May 22, 2009 by Luis from Hernando,FL
Overall Rating: 10

• Convenience, appearance, service.
• Customer service at Bar was inadequate and staff was not visible. Staff remained in room adjacent to bar and you had to look for them for service.

“Aside from the bar experience and the inattention to the customers by the staff, the overall experience was favorable. I loved the appearance of the hotel even though the elevators could stand a refreshing. The staff at the bar would hide in a room adjacent to the bar and you could see the customers frustration with the lack of attention or customer care. This was noticed by me and a business associate who came to the hotel to meet with me and after placing the order for drinks he was amazed that they twice brought him drinks that he didn't order. A revamping of the staff at this location of the hotel will go a long way.”

May 19, 2009 by Ellen from Mclean,VA
Overall Rating: 10

• Good location and value for my needs.
• Nothing.

“Excellent place to stay.”

May 12, 2009 by Lloyd from Campton,NH
Overall Rating: 9

• The grounds and all were beautiful.
• It was very difficult to find. The road is poorly marked parking is far.

“A great medium resort hotel except finding it even fro an experienced traveler is a challenge.”

Apr 20, 2009 by Gary from Cheshire,CT
Overall Rating: 9

• Pool.
• Front desk staff - Could have been more genuine and professional.

“Very good.”

Apr 16, 2009 by Heather from Mount Vernon,NY
Overall Rating: 9

• The atmosphere around the hotel was lovely.

“The view is lovely, very relaxing. Staff is is great.”

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Amenities at Renaissance Westchester, White Plains

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Childrens activities Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Game Room Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron Lounge

Maid Service Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Parking Phone with data port Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Scuba Diving Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing Wet Bar

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