Crowne Plaza Albany

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Oct 21, 2009 by SSO from Sherman Oaks,CA
Overall Rating: 5

• Lobby area looks nice.
• Lazy staff, rooms need updated!

“Hotel is ok, looks very nice outside and at lobby area...Hotel needs some update in room!PS: In Lobby area I would gie a 3 1/2 star but as a guestroom an 2 1/2 star....”

Oct 3, 2009 by Rick from Baldwinsville,NY
Overall Rating: 10

• The rooms were very large.
• The parking garage is a mess.

“This is a great hotel. It is located in the heart of downtown Albany. Great location if you are doing business downtown. Not so great otherwise.”

Jul 12, 2009 by Gail from Albany,NY
Overall Rating: 9

• Location - safe, in downtown, central to attractions.
• Room was overlooking the
  HVAC system. Also, rooms was
  not quite soundproof.

“We were very happy with hotel. The hotel needs a bit of an upgrade to be a true 3 star upscale but location is what it is all about. It was clean, registration was very pleasant and I would stay there again.”

Jun 5, 2009 by Bob from West Chester,PA
Overall Rating: 9

• Free internet wireless-rare for a business class hotel.

“This would have been an overpriced property if not for Priceline. It is the only business-class hotel in downtown Albany. It is also one block from the state capitol building and near a restaurant district. The staff was friendly and helpful, the property clean and well located.”

Dec 6, 2008 by Jackie from Rio Rancho,NM
Overall Rating: 10

• The bed was so comfortable!
• Wish it had a microwave and refrigerator.

“It was a wonderful stay. The bed is the most comfortable I have ever had in a hotel!”

Dec 6, 2008 by Denise from New York,NY
Overall Rating: 5

• Convenient to capitol.

“Old carpet. Heating in room did not work. Large complex constantly under piecemeal renovation. Seems like the company making this large old complex a money maker.”

Oct 13, 2008 by Audrey
Overall Rating: 9

• The bed was comfortable and the room's amenities were excellent. The hotel bar & restaurant was good.
• One desk clerk was friendly and helpful; a second who handled a complaint was rude and snappy.

“A repeat visitor of this hotel, I found the facility was clean, comfortable, well-appointed, and pleasant as always. For the first time, there was a glitch -- a non-smoking room that reeked of smoke. When we called to switch rooms, we were dealt with in a rude and surly manor. This is unusual for the Crowne Plaza and I hope an anomaly.”

Sep 18, 2008 by reggie
Overall Rating: 10

• Love the location and cleanliness.
• Nothing.

“Great stay, will definitely recommend, great location, needs cheaper parking instead of the 11.00 a day they charge, other than that, great place to enjoy.”

Sep 12, 2008 by Bill from Madison, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location. Friendly staff. Nice room. Room service breakfast was excellent and server was wonderful.
• Getting to the parking garage and then getting to your car is not routed in a convenient way. Restaurant/bar was understaffed. Food was not hot enough.

“I would recommend this hotel for its convenient location, nice room and friendly staff.”

Sep 12, 2008 by Demetrios from Weston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Really hard to think of something I didn't like. Even though the pool is large, an Olympic size one would be better.

“This hotel is the best in the Albany area. I always do my best to stay here whenever I am in the area and would much rather stay here and drive a little more than stay at one of the other hotels in the area to be closer.”

Sep 11, 2008 by Barbara from Collegeville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Good price with friendly staff.
• Need to pay for parking unless you can find one on the street.

“We frequently stay in the Crown Plaza because it is half way between our home and Montreal, where we visit family often. It is always clean and the staff is friendly and accommodating. The pool and hot tub are great, as is the breakfast buffet. Albany is absolutely deserted on weekends but that makes our stay very quiet after a hard day on the road.”

Sep 10, 2008 by Matt from Placitas, NM
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[3]

• Rental car agency was located in the hotel.
• This hotel desperately needs an extreme makeover to be considered an upscale hotel.

“Bed was comfortable, location was unexciting, not a very safe area. Hotel restaurant was blah. This was the top rated 3 star hotel in Albany and it could use a major makeover. Tiles in bathroom needed to be replaced. Everything was just kind of old and somewhat dirty. We were only given one coffee mug and one glass in the bathroom. It was nice that there was a free shuttle available from the airport and a rental car agency located in the hotel. That saved us almost $25 in airport taxes. Overall experience was disappointing for the hotel. It was more like an old Holiday Inn.”

Sep 8, 2008 by Kim from New Port Richey, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice atmosphere, close to everything.
• Having to pay for parking.

“A great hotel for business travelers.”

Sep 7, 2008 by Irving from Philadelphia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• We were there for a wedding. The hotel arranged all the parking in their garage.
• It was all ok.

“Nice pool, convenient parking garage, spacious rooms, free WiFi in the room. Great, centrally located in the downtown area, the proximity to the museum at Empire State Plaza was a plus.”

Sep 5, 2008 by Jon from Cadyville, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[10] • Location:[3]

• Close to Train Station.
• Poor quality bedding.

“Cut my leg on piece of bed frame that was sticking out. Street noise is considerable. Not the nicest location, either.”

Sep 5, 2008 by Stuart from Bethlehem, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff was extremely helpful.
• No negative comments.

“This hotel exceeded expectations. The hotel staff was friendly and very helpful with any concerns. We stayed there with a group of over 35 people for my son's wedding which took place elsewhere, but we had a brunch which was also good.”

Sep 5, 2008 by Joanne from Markham, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Large rooms, comfortable beds, friendly staff.
• Very cold rooms, could not control AC.

“The staff was friendly and efficient, and the rooms were clean and spacious, but the temperature was hard to control and the pillows were quite uncomfortable. Overall, a good experience.”

Sep 3, 2008 by nancy
Overall Rating: 8

“Great bed and
nice view. Great rate for the accommodation.”

Sep 3, 2008 by Voon from College Point, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• The room is ok. Clean.
• The only thing I don't like is they charge parking.

“I don't like the way that they charge me parking fee and the stuff did not inform me early, so poor.”

Sep 3, 2008 by Ed from Spring Hill, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, price and convenience.
• They have a housekeeping problem, no one checking up on work done.

“The hotel it self was very nice. The room was a good size. TV reception was spotty so that was a downer from time to time. The TV was fairly new flat screen LG not the best brand. But I think the problem was with their provider. The internet connection was fast and no charge. The room was very quiet and dark at night (6th floor). The housekeeping was another story. We checked in on Friday night about 8:30 pm. The tile on the bath tub and shower wall was spotted with mildew on the grout. The bath tub itself has a non slip mat that is attached to the bottom all around the fringe was mildew. The toilet seat was hanging on by one screw and the room smelled like cigar smoke. I went down to the front desk early Sat morning and voiced my concerns when we got back late Sat night everything was taken care of kudos to management. I always leave something for housekeeping anywhere I stay ($2 or $3) but they just did not follow through a few different times, I was there 9 nights. Forgot to replace shampoo and conditioner a few times, got back late one night bed is half made all the pillows on the chair, forgot to leave paper one morning. They need someone checking up behind housekeeping to make sure the job is being done and if there is someone doing this now they should fire that person because that person i.e. not doing their job.”

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Amenities at Crowne Plaza Albany, Albany

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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