Crowne Plaza Hotel White Plains-Downtown

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User Reviews for Crowne Plaza Hotel White Plains-Downtown, White Plains

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Jun 25, 2009 by Sam from Bethel,CT
Overall Rating: 2

• Nice location, secure.
• Dirty water, phone by the bed didn't work and expensive parking.

“It was a nice hotel but the room was disappointing. The water came out dirty from the sink and the phone by the bed didn't work. The TV was old.”

May 19, 2009 by Cindy from Superior,WI
Overall Rating: 10

• Extremely helpful and friendly front desk staff
• There should be a couple more benches out front for sitting while waiting for shuttle.

“Excellent location, very helpful staff. The room was good-sized, clean and comfortable. Would definitely stay there again.”

Feb 20, 2009 by Karen from Glens Falls,NY
Overall Rating: 10

• Bed and sheets very high quality.
• Had to pay $10 a day for parking.

“Very comfortable rooms only drawback was that you have to pay to park.”

Dec 25, 2008 by Virginia from Medway,MA
Overall Rating: 9

• Nice rooms. Good location.
• Loud patrons very late at night. Should isolate same floor for parties.

“Everything was nice except the loud patrons from the function hall. These should be isolated to one or two floors together and the other family guests not on that(those) floors. 3:00 am is wrong to be shouting and partying in the hallways.”

Nov 26, 2008 by Pat from Stafford,VA
Overall Rating: 10

• Late check-outs.
• Cost of movies, view.

“I would definitely stay there again. However, I did leave something personal in the room (i.e. clothes) and I am having some difficulty getting it located and returned.”

Oct 6, 2008 by Howard
Overall Rating: 8

• Nice bedding and comfortable beds.
• Paying an overnight parking fee.

“This is a wonderful location - hotel has friendly knowledgeable staff - good value for a stay!”

Sep 11, 2008 by Darren from Del Mar, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Clean.
• Slow, slow Internet connection.

“Nice hotel. The internet connection was painfully slow.”

Sep 10, 2008 by Michelle from Liverpool, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[3]

• I love the way it looked.
• The parking and location.

“Very clean and friendly. Easy check in and out.”

Sep 10, 2008 by John from Loxahatchee, FL
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[6]

• Fancy decor.
• The parking charge, no fridge, microwave, or instructions to operate radio, dark bathroom.

“The lighting in the bathroom was dark, but the soaps and shampoos were high quality. Construction generators outside ran sporadically the whole night, so the guests should have been put in high floors so they could sleep. The vending areas had only sodas, but no snacks. The ice machine was broken. Desk clerks were somber, not cordial or cheerful.”

Sep 8, 2008 by John from Loxahatchee, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• It was fancy.
• $10 a night parking, no fridge, microwave, or instructions to operate radio, dark bathroom.

“The radio/dream machine/CD player, alarm was too complex to use, and no instructions were available. It was a classy property, but with the dark lighting in the bathroom and routine furnishings and somber front desk, not a comfortable or upbeat hotel. The vending area had only soda but no snacks, the ice machine was broken and the construction generators ran sporadically all night. They should have automatically put guests on the quiet high floors.”

Sep 6, 2008 by Howard from Brookline, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Large, comfortable room, great value.
• Nothing.

“Excellent value for the money, definitely 3 star, very accommodating staff.”

Sep 5, 2008 by Tony from Waterbury, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Friendly staff.
• Bad location.

“Overall good quality hotel, and does not include free parking, parking is and addition charge.”

Sep 4, 2008 by Ken from Lowell, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Large, newly renovated bathrooms.
• Main lobby was stark and lifeless.

“This hotel seems to be working to improve it's overall image. Getting better, but still some issues: main lobby is tired and stark, piano needs to be unlocked and available for guest use and placed in a location, piped-in music in lobby is way too loud, valet-only parking option is a pain in the neck - why no self-parking option, I was not allowed to borrow a luggage cart - only accompanied by a valet -ended up carrying my own bags, business center charges exorbitant rates to use their equipment. Rooms are nice, location is good, but friendliness needs work.”

Sep 2, 2008 by William from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, excellent staff.
• No hot tub!

“Loved the experience and staff at the Crowne. The only drawback is the lack of a hot tub. Minor problem considering everything else, but nevertheless, something that needs to be addressed.”

Sep 1, 2008 by Pat from Hammonton, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Access off highway was good; staff was friendly and efficient.
• Vending machines were not working on our floor.

“Access off highway was good, room was clean and comfortable, staff was friendly and helpful; business area nearby.”

Aug 31, 2008 by Marlene from Princeton, NJ
Overall Rating: 9
Cleanliness:[5] • Staff:[9] • Location:[10]

• The room was inviting, the bed & pillows were great.
• The toilet had been used and not cleaned.

“Will use the hotel again.”

Aug 31, 2008 by Nk from Hilo, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Next door to an excellent mall; convenient shuttle; easy access to major freeway/public transportation; comfortable beds; clean bathroom.
• Breakfast buffet was not worth the price charged; Can't speak for other meals as we didn't want to try.

“Would definitely stay there again if it remains affordable. Actually, the price was an excellent for the quality of the hotel.”

Aug 23, 2008 by Zac from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Accommodating.
• NA.

“Good times - I arrived at 3 am, they let me check out late and sleep in - made my meeting quite refreshed. - The restaurant made a good California omelet.”

Aug 17, 2008 by Greg from Plattsburgh, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenience.
• Paid for parking.

“Very nice. Conveniently located in downtown and near highway.”

Aug 17, 2008 by Hope from Auburndale, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Linens were beautiful.
• You had to pay for wireless internet service.

“My only complaint was the parking lot. Last time I stayed here it was free. It was under construction which did not allow for many open spaces. Security from parking lot to main lobby could be upgraded.”

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Amenities at Crowne Plaza Hotel White Plains-Downtown, White Plains

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access In Room Movies Indoor Pool

Internet Access Iron Laundry/Valet Services Lounge Mini Bar Modem Lines in Room Multilingual News Stand Parking Phone with speaker Pool Porters Radio Refrigerator Restaurant Room Service Safe Safe Deposit Box Satellite TV Secretarial Service TV Remote Control Television with Cable Trouser Press Turndown Service Valet Parking Video Checkout Wake-up Service

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