Best Western Sovereign Hotel Albany

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User Reviews for Best Western Sovereign Hotel Albany, Albany

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Sep 1, 2008 by Mark from South Euclid, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great breakfast, clean rooms, good bed.
• Old, tired, decor.

“Good value, decent place, tired but clean, with great hot breakfast.”

Aug 18, 2008 by Al from Middletown, RI
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Close to where we needed to go & there was a pool.
• Could use some upgrades.

“Clean for what is there the price was good for the area.”

Aug 11, 2008 by Nicole from Perry, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Walls are paper thin and you can hear everything.

“NY Giants training camp was going on and the place was crazy. We were unable to fall asleep until after 2am because the room next door was blaring the TV. It's right off the throughway which is nice. The breakfast was ok but nothing spectacular.”

Aug 6, 2008 by Jason from Toronto, ON CA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[3]

• The hot breakfast was a very nice surprise.
• Everything else.

“The hotel could not accommodate our request to have 2 beds. We got a cot instead which barely fit into the tiny room we had. The hotel was in the middle of no where. We had to go all the way to the bar to get a bottle opened, they couldn't provide one to our room. The stat of the area behind the front desk was disgustingly dirty. The room was pretty old, empty. This hotel could use some upgrading. The one shining light was the hot breakfast, which I loved.”

Aug 4, 2008 by Debra from Westernville, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Pool facilities met expectations, and the buffet breakfast exceeded my expectations.

“Met my expectations, nothing fancy for the price.”

Jul 29, 2008 by Greg from Kelowna, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Easy to find, clean, quiet.
• Smells smoky, needs updating.

“Stayed there for one night. They were completely booked and we had a poor quality room. Otherwise a bit too much for the quality.”

Jul 19, 2008 by John from Jonesborough, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Computer did not work online.

“Everything was fine.”

Jul 18, 2008 by Mohammad from Antioch, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Need to remodel.

“The AC was not working, the sink and the shower tub was clogged up.”

May 13, 2008 by Janet from Rochester, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[9] • Location:[9]

• Location was great. Staff was accommodating.
• The first room had the lock broken off the door. The second room had mold and an odor.

“The staff were very nice and accommodating. The rooms need to be renovated.”

Apr 30, 2008 by Tisha from Buffalo, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• It met my expectations.
• Check in was too late in the day, check out too early.

“The hotel stay was ok.”

Apr 22, 2008 by Michele from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, good housekeeping, great free breakfast warm.
• Room was a bit dark and small.

“I stayed in clarion last time and would not stay there again. Good location.”

Apr 18, 2008 by Gary M. from Merchantville, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Rooms needed rehab pretty bad, a bit noisy.

“I personally would not use again as the star is really like a 1.5 star. If you are picky and want a nice place to stay, do not stay here. The place is in a state of disrepair from faucets dripping, wallpaper peeling and no money put into facility. How can they do that to animals that they should protect?”

Feb 1, 2008 by Sandi from South Plainfield, NJ
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Attractive within its class.
• Saturday night drunks in room below us, we got no restful sleep.

“A nicely maintained property & good value within its class; conveniently located. BUT hotel staff not altogether friendly or helpful when we complained about excessive noise at 3:00 AM. It's their job to investigate and confront--not the task of their paying guests who are just trying to get some sleep!”

Jun 2, 2007 by Rick from New Gloucester, ME
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[9]

• Good pool.
• My room was in very poor shape to receive guests.

“This hotel could be a good, reasonable 2-star hotel. But my experience was poor because the room was poor. No sheets on the bed. Trash in the bedside table. A clock that did not work. A bathroom timed light that would not go off. A TV that got stuck in the menu. The restaurant is dark and den-like, but the meal was good and the service very good.”

May 31, 2007 by Lynne from Coram, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The breakfast was good.
• They charge $25 a day for a cot.

“The location to sunny Albany is great. They only had a room with one queen bed. We needed two beds or a cot, which were not available.”

Apr 8, 2007 by Marty from Coram, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness of room and friendliness of staff.
• Could use more of choice with breakfast selections.

“Excellent hotel in a convenient and safe location for the business traveler to Albany and the surrounding areas.”

Mar 21, 2007 by Ray from New York City
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[3]

• The restaurant and breakfast was ok.
• They lost my bags and than the manager gave me guff, the maids and van drivers were cool.

“The location, in comparison, other than being close to the college. Management is grossly incompetent. Their front door was not working; it looks like a lousy motel from the 50's inside and out. Probably the worst run innkeeper I have stayed at.”

Jan 15, 2007 by Mark from Wyoming, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• The staff was very helpful.
• The outside door did not lock properly.

“It was easy access, the staff was very helpful, and the food was good.”

Jan 8, 2007 by Richard from Fredonia, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Room was clean, breakfast was great.
• Computer was down, was given 3 different rooms, one was occupied, one was under construction, past 11pm check in, not happy!

“I'm sure when everything is in working order, it is a fine place to stay.”

Jan 2, 2007 by Frank from Cumberland, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Loved the complimentary breakfast.
• Hard to find at midnight coming into town.

“Definitely met my needs. Unassuming but comfortable with a nice breakfast. Desk personal friendly and cooperative.”

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Amenities at Best Western Sovereign Hotel Albany, Albany

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Elevators Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable To the airport 8:00 a.m. to 10:00 p.m.

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