Best Western Sovereign Hotel Albany

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User Reviews for Best Western Sovereign Hotel Albany, Albany

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Sep 1, 2009 by Patti from Basom,NY
Overall Rating: 7

• The location is convenient, the staff very friendly, and the room was pleasant.
• The room wasn't as clean as the last visit, and the stairwells are not very secure.

“I like the hotel, the staff is very friendly, the complimentary breakfast is very good. The pool is very nice, but lighting is a little poor, and the water must be cleaned using a saltwater system because it was "salty", didn't like that. The bathroom was not as clean as the last visit. I usually base my stay on cleanliness over anything else, so this was dissapointing. Overall, the stay was comfortable, and the price equitable.”

Aug 31, 2009 by Matt from Spencerport,NY
Overall Rating: 9

• Location to UA
• big hole in swimming pool roof

“Good hotel at a great price”

Aug 17, 2009 by Jessica from Toms River,NJ
Overall Rating: 7

• how it was within 5 minutes walking distance of my destination.
• The smoking section of rooms reeked of smoke.

“The smoking floor of the hotel absolutley stuck. I understand it was the only smoking section, i wanted a smoking room, but i thought they could have kept it smelling a little fresher. The air conditioner worked in 5 min. spurts and shut off and turn on spontaneouly. My boyfriend found that a couple of swift kicks got it started.”

Mar 25, 2009 by Barb Sapadaccini from Waddington,NY
Overall Rating: 10

• The breakfast was excellent/great variety.
• I had no microwave in my room.

“This is the second time we have stayed at this hotel. And if we return to Albany we will stay here again. It was convenient for the ECAC Hockey Championship. Good food, comfortable rooms and swimming pool was enjoyed by all.”

Oct 13, 2008 by Donna
Overall Rating: 3

• Very convenient to the University at Albany.
• It was not very clean and needed updating.

“Although it was convenient to the University, I would not stay again. It was very dirty, the air conditioner/heating unit was caked with dirt. The furniture was dusty and threadbare.”

Sep 1, 2008 by Mark from South Euclid, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great breakfast, clean rooms, good bed.
• Old, tired, decor.

“Good value, decent place, tired but clean, with great hot breakfast.”

Aug 18, 2008 by Al from Middletown, RI
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Close to where we needed to go & there was a pool.
• Could use some upgrades.

“Clean for what is there the price was good for the area.”

Aug 11, 2008 by Nicole from Perry, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Walls are paper thin and you can hear everything.

“NY Giants training camp was going on and the place was crazy. We were unable to fall asleep until after 2am because the room next door was blaring the TV. It's right off the throughway which is nice. The breakfast was ok but nothing spectacular.”

Aug 6, 2008 by Jason from Toronto, ON CA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[3]

• The hot breakfast was a very nice surprise.
• Everything else.

“The hotel could not accommodate our request to have 2 beds. We got a cot instead which barely fit into the tiny room we had. The hotel was in the middle of no where. We had to go all the way to the bar to get a bottle opened, they couldn't provide one to our room. The stat of the area behind the front desk was disgustingly dirty. The room was pretty old, empty. This hotel could use some upgrading. The one shining light was the hot breakfast, which I loved.”

Aug 4, 2008 by Debra from Westernville, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Pool facilities met expectations, and the buffet breakfast exceeded my expectations.

“Met my expectations, nothing fancy for the price.”

Jul 29, 2008 by Greg from Kelowna, BC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Easy to find, clean, quiet.
• Smells smoky, needs updating.

“Stayed there for one night. They were completely booked and we had a poor quality room. Otherwise a bit too much for the quality.”

Jul 19, 2008 by John from Jonesborough, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Computer did not work online.

“Everything was fine.”

Jul 18, 2008 by Mohammad from Antioch, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Need to remodel.

“The AC was not working, the sink and the shower tub was clogged up.”

Jun 25, 2008 by Mary
Overall Rating: 9

• The location was very convenient and pleasant, and the food at the restaurant for breakfast was fantastic.
• The only thing I could possibly say was negative was that the decor could use a pick up. However, it was clean and neat and adequate.

“We enjoyed our stay at this hotel. It was clean, in a good location and the staff was very friendly and helpful. The food at the breakfast included in the price of the room was fantastic and the pool was very relaxing and and refreshing. I did miss not having a jacuzzi, but the sauna worked well.”

Jun 10, 2008 by Jessica
Overall Rating: 7

• Had a pool, cont. breakfast and
  bar.
• Hard bed, hot and
  a little run down.

“Hotel was easy to find. Staff was friendly, could be more prof. Elevators too small and only two-one near front desk, another around the corner down the hall. Hotel was hot, but luckily the rooms where cool. The rooms where nice, but bathroom sink was small - no were to put my things and the bed was horrible. Loved the fact they had a pool and a small exercise room. The continental breakfast was better than most other hotels I've stayed. I also liked they bar, did have to go far for a drink. Bartenders were great!”

May 13, 2008 by Janet from Rochester, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[9] • Location:[9]

• Location was great. Staff was accommodating.
• The first room had the lock broken off the door. The second room had mold and an odor.

“The staff were very nice and accommodating. The rooms need to be renovated.”

Apr 30, 2008 by Tisha from Buffalo, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• It met my expectations.
• Check in was too late in the day, check out too early.

“The hotel stay was ok.”

Apr 22, 2008 by Michele from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, good housekeeping, great free breakfast warm.
• Room was a bit dark and small.

“I stayed in clarion last time and would not stay there again. Good location.”

Apr 18, 2008 by Gary M. from Merchantville, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Rooms needed rehab pretty bad, a bit noisy.

“I personally would not use again as the star is really like a 1.5 star. If you are picky and want a nice place to stay, do not stay here. The place is in a state of disrepair from faucets dripping, wallpaper peeling and no money put into facility. How can they do that to animals that they should protect?”

Feb 1, 2008 by Sandi from South Plainfield, NJ
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Attractive within its class.
• Saturday night drunks in room below us, we got no restful sleep.

“A nicely maintained property & good value within its class; conveniently located. BUT hotel staff not altogether friendly or helpful when we complained about excessive noise at 3:00 AM. It's their job to investigate and confront--not the task of their paying guests who are just trying to get some sleep!”

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Amenities at Best Western Sovereign Hotel Albany, Albany

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Elevators Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable To the airport 8:00 a.m. to 10:00 p.m.

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