Quality Inn Albany Airport

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User Reviews for Quality Inn Albany Airport, Albany

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Aug 15, 2009 by Dick from Davis,CA
Overall Rating: 4

“Quality Inn used to be higher level than Comfort Inn, but this one is sub-standard in terms of the franchise ranking.”

Oct 30, 2008 by Mary
Overall Rating: 4

• Comfortable beds.
• Non smoking rooms smelled smoky and
  housekeeping did a poor job.

“Halls were dingy, side doors didn't unlock with my room card, on-smoking room smelled smoky, in a multiple-day stay, housekeeping sometimes didn't get in to freshen my room at all, staff ranged from kind and responsive to. Exterior was being refurbished, so it may look nicer in a few weeks. Breakfast coffee was weak. I'd try to stay elsewhere next time.
”

Oct 5, 2008 by Rich
Overall Rating: 4

• Can't think of a thing.
• Old hotel. Needs carpet and renovation at least.

“Rooms are old carpet needs replacement, hallway smelled like dog.”

Sep 27, 2008 by Mark
Overall Rating: 5

• Comfortable pillows.
• Pretty basic.

“N/A”

Sep 11, 2008 by Ann from Newfane, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[10]

• The continental breakfast.
• NA.

“Was disappointed went to go in the pool in the morning and the pool was down - there was a terrible stench coming from the pool area - we were placed in a handicap room - not good for kids - they wanted to play with the walk in shower - continental breakfast was great - nice clean/great location.”

Aug 28, 2008 by Jim from Chester, NH
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[6]

• I didn't like anything about this hotel.
• There was no noise all night long and we didn't even get soap in the room.

“Our experience in this hotel was completely disappointing. It was very crowded and there were people shouting and running up and down the hallways all night long. The room itself was incredibly small and didn't look clean. We didn't even receive any soap in the bathroom. Overall, it was a terrible experience!”

Aug 8, 2008 by Bob from Galisteo, NM
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[7]

• The standard breakfast waffles really were good.
• Most everything seemed old, tired and heavily used.

“This is a hotel ready for renovation. The rooms are adequate and there is a pool but most furnishings, carpet and appliances (ironing board, iron, air conditioning) are ready for renewal or replacement. The single staff member seemed far more interested in things other than guests and service, but check in and out was relatively easy. No provisions were made to ease the fact that parking was on the far side of the building due to parking lot maintenance, but that was a roll of the dice and won't likely affect anyone beyond the couple of days I stayed there. At breakfast, though good waffles were available to be made on griddles that actually worked, there was no juice in the machine, just coffee or tea and very little more.”

Apr 26, 2008 by Donna from Dacula, GA
Overall Rating: 1
Cleanliness:[1] • Location:[2]

• Nothing.
• Dirty, moldy, small and cramped.

“Avoid this hotel at all costs.”

Apr 18, 2008 by Dan from El Cajon, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

• Nice continental breakfast.
• Staff was very unprofessional. Discussing their personal issues with work problems around clients in the breakfast area.

“The room was small and cramped. There was no elevator to help get our bags upstairs. The pool and other services were only adequate.”

Mar 16, 2008 by Joi from Reading, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Laundry facility, general use microwave.
• Room was extremely small.

“I would probably try another 2 star rated hotel before revisiting this one.”

Mar 15, 2008 by Sunshine from Newport Beach, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Nothing!
• Horrible Customer Service! Smelled stale.

“This was a horrible experience. The staff was very rude. I have never had such a bad hotel stay for any price! The entire hotel smelled stale and like old cigarettes although it is a non-smoking hotel. There is no elevator so you have to carry your suitcases upstairs. The workout facility is off the pool and smells so strongly of chlorine and chemicals you can't exercise. Everything about it was miserable. I would caution anyone against staying there.”

Jan 12, 2008 by Scott from Boise, ID
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Room ready on time, allowed early check in.
• Noisy student tour group.

“Good basic hotel some distance from most places of interest.”

Jan 6, 2008 by Tom from Austin, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was unusually friendly and helpful. Free computer use was a pleasant surprise as was the welcoming fireplace in the lobby.
• The TV in my room had the worst color I've seen, the reds were green. Not so good.

“The only thing to complain about was trying to find it. It's actually located off the road and the sign for it was small and difficult to spot. Once there however, the people made all the difference. Very friendly and helpful in locating dining within my desired budget, for instance. It's always nice to be greeted with a smile! Even at 4:45AM, when I checked out.”

Oct 23, 2007 by Ayanna from Southfield, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• The hotel was confidently located.
• The room was smelly, and there were rodent and dust infestations, in addition to that the staff was very unfriendly.

“I would not recommend this hotel to anyone. The rooms smelled of mildew and there were tiles missing in the bathroom. There were rodent dropping in my bed.”

Oct 8, 2007 by Inga from E. Amherst, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Absolutely nothing.
• I was given 2 smoking, dirty, unkempt rooms when I got to the hotel.

“I would not recommend this hotel to any traveler, due to its condition.”

Sep 13, 2007 by Libby from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Reasonable price!

“We liked the new beds & new linens. Breakfast was good. Room was clean.”

Sep 7, 2007 by Peter from Saranac Lake, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• Convenient to the Albany airport.
• Located in a parking lot.

“This hotel met my expectations for the price that I paid. It is close to a great restaurant - smoky bones.”

Sep 3, 2007 by Cathy from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was extremely helpful. They accepted our luggage from the airport even though we had checked out.
• Did not have boiled eggs at the continental breakfast.

“Extremely helpful staff. Rooms were comfortable. Nice smaller pool and whirlpool. Definitely will stay there again.”

Aug 26, 2007 by Ken from Danvers, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Waffles!
• I had to go home afterwards!

“After being at the HI in the area a few nights before I am glad I got this Hotel. The Rest out front was excellent. The people at the desk were great, the waffles were outstanding, and the room was comfortable.”

Aug 24, 2007 by Laura from Huntsville, AL
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[8]

• Served breakfast.
• There is no elevator to the second floor.

“I was traveling with my 84 year old mother, and the hotel would not give us a non-smoking room as we had requested and she needed. The staff was very cold and rude when we questioned them about our reservation. It is definitely not a 2 star hotel. It is an old building and does not have access to the second floor except to climb the stairs. Hallway and room smelled very strong of smoke. I would not recommend that hotel at all.”

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Amenities at Quality Inn Albany Airport, Albany

AM/FM Alarm Clock Coffee Maker in Room Desk with lamp Electronic Door Locks Exercise Gym FEMA Approved Free Local Telephone Calls Free Newspaper Hairdryers Available

Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room No Pets Allowed No Smoking Rooms/Facilities Parking Pool Television with Cable

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