Swissotel New York

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User Reviews for Swissotel New York, New York City

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May 7, 2006 by Stephanie from Williamson, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Great hotel. Beautiful room! Wonderful staff.
• The location was several blocks away from the subway.

“The Swissotel, The Drake, is a wonderful and beautiful hotel located several blocks from Central Park in New York City. The lobby was rather small and I was unsure of what to expect of my room. When I entered the room, I was amazed by its beauty. We had double beds, ample room and an amazing bathroom. My only negative comment about the hotel is the location. It was not bad, however, it was several blocks from the subway. NYC was cold and rainy during our stay, which caused the several block walk to the subway to be that much more dis pleasurable. However, the hotel was still fabulous and I would certainly stay there again!”

2 of 2 people found this review helpful.

May 3, 2006 by Leslie from Charlotte, NC
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location--very nice rooms and decor.
• It was closing for good on Sunday and no one told us in advance.

“This hotel had been sold closed for good the last day of our stay there. The hotel was lovely, but the staff were all about to become unemployed and that was awful. Also, the spa and fitness center were closed, and we had a hassle about being able to store our bags after we checked out on Sunday. No one told us any of this in advance. ”

Apr 27, 2006 by Jessica from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was fantastic, short walk to Central Park and other nearby attractions.
• I don't have one negative thing to say about this hotel.

“Unfortunately, I've come to learn that the Swissotel in New York City will be closing at the end of this month (April 2006) due to conversion of the hotel into condominiums. I'm glad that we had the chance to experience one of New York's finest establishments prior to its closing.”

Apr 16, 2006 by Janice from Cottonwood, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The ambiance, the staff, the rooms.
• Nothing.

“From what I understand, this hotel is being torn down end of April 2006, very sad this was a wonderful place to stay, the service the location everything was wonderful.”

Apr 15, 2006 by Richard from Haddonfield, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and staff.
• The room was disappointing.

“I understand the hotel is closing at the end of April. ”

Apr 8, 2006 by Katherine from Lind, WA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[4]

• Location is good for business, but often difficult to get taxi because of side street. Had to walk to Park Avenue.
• Upon check in, I was given a very tiny interior room. I expressed my displeasure and then was given a better room.

“This is the first hotel that treated me like a second class citizen for booking through a discount agency.”

Apr 6, 2006 by Monique from Spring, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location is perfect for shopping on 5th ave. and walking to central park.
• Bathroom a little small.

“Great location, friendly staff, good value, very good experience. Would definitely recommend to friends and family.”

Apr 6, 2006 by John from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very friendly staff despite my 2:30 am arrival.
• Not as helpful getting transport back to JFK as I would have liked.

“This is the old Drake hotel, it has been beautifully restored and renovated. The rooms are spacious, very comfortably appointed and quiet. Though my stay was very brief, I am quite impressed with the Swiss hotel, and would certainly stay there again in the future.”

Apr 6, 2006 by Jamie from Rochester, NY
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location was excellent.
• Beds were horrendous, wall paper was peeling, and no working environmental controls.

“Our room had peeling wall paper, no working environmental controls (we had to open the windows to get any air movement) and the beds were like granite. If I encountered this bed situation in a Swissotel in Europe, I would understand. This was the Swissotel in NYC. Can't we have a softer bed?”

Apr 6, 2006 by Debra from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front desk and door men very friendly and helpful. Front desk allowed early check-in of room, which was very nice.
• Concierge was less than friendly. Seemed as if she was put out by our questions.

“The Swissotel The Drake Hotel is definitely a four star quality hotel. The hotel personnel was very friendly and helpful. An early check-in was allowed at noon versus at 3 p.m., which was a relief because we felt more secure leaving luggage in room. Concierge had a not so friendly attitude, but I chalked it up to her having a bad day). The hotel location is central and accessible to shops, Central Park and subway when wanting to explore other areas of NYC.”

Apr 6, 2006 by Janelle from Ramsey, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Quiet (mostly), clean, comfortable. Nice hot shower!
• Noisy neighbors, didn't get the newspaper we ordered.

“This hotel was perfectly acceptable. We didn't eat here (way to expensive) and the phone charges are ridiculous. Room was a nice size, temp. control was perfect, bathroom was showing some wear. For the price we paid it was fine, but I would never pay full price. It was very nice, but not remarkable. Good location, many reasonably priced restaurants nearby.”

Apr 6, 2006 by William from Iowa City, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room wan not made up and we were upgraded to a Suite.
• Construction going on by front-door to make ready for demolition of building.

“I would like to stay there again, but, alas, it is being torn-down this month to make way for a 70-story condo building”

Apr 5, 2006 by Chris from Fairfield, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Upgraded to very nice suite.
• Exterior construction.

“Good service, nice (upgraded) room and convenient location. A lot of exterior construction (scaffolds) made access a little tricky.”

Apr 5, 2006 by Wendy from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful room, great desk, fabulous bed.
• Engineer took a long time to arrive to fix TV, no view.

“Very good hotel in great location. Beautiful rooms, friendly people, expensive room service and gym.”

Apr 5, 2006 by Elizabeth from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location of the hotel is fantastic.
• The food selections in the bar/restaurant could be improved.

“The Swissotel New York is conveniently located to all that the city has to offer. The room that we stayed in was a little small, but it had all of the amenities that we needed. For the most part the staff was friendly, although some were a little aloof.”

Apr 5, 2006 by Celeste from Wilton Manors, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The service was fabulous!
• Not close to subways.

“This is a fabulous hotel. My view was terrible, but the room spectacular for the price. Very quiet and enjoyable. Hotel staff is wonderful. Great if you like taking taxis or walking. Not so close to a subway stop.”

Apr 4, 2006 by James from Cambridge, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Suite upgrade.
• At 7 a.m. scaffolding began going up to tear down the hotel.

“A wonderful place to stay in NYC. It will be another loss of great hotels.”

Mar 30, 2006 by Richard from White Bear Lake, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, clean, friendly, helpful and convenient for our needs.
• Breakfast buffet was pricey for the quality. Much of the food was not warm enough. Price of buffet was not told to us before bill arrived.

“Elegant hotel with all the amenities. Conveniently located near Central park, shopping, great restaurants and transportation.”

Mar 30, 2006 by E from Toronto Can, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, well located, friendly and helpful staff, quiet.
• Rooms did not have full blackout blinds.

“Swissotel is a great place to stay in midtown - near the park, Grand Central Station, shopping, etc., but also very quiet. Rooms have all the essentials and are very clean and comfortable. Great value for a 4-star hotel in this part of Manhattan. Would definitely stay there again.”

Mar 29, 2006 by Jane from Wayne, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location is great.
• Concierge was not available Sunday evening for questions.

“Very good!”

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Amenities at Swissotel New York, New York City

24-hour front desk 24-hour room service AM/FM Alarm clock radio Activities/tour desk-via Concierge Air conditioning All-news channel Balcony Banquet facilities Bar/Lounge Barber/Beauty Shop Bathrobes - all rooms Business center/services Cable/satellite TV with remote control Car rental desk-via Concierge Coffee maker Color television with remote control Concierge services Cribs Available Dataports on phones Doctors on call Dual sinks in bathroom-based on room type Electronic locks Elevators Express Checkout Fauchon - Salon de The Fire alarms, smoke detectors & sprinklers Fitness facility Florist- via Concierge Gift shop/News stand Grocery mini mart-walking distance Hair dryer Hair salon/Barber

Handicapped accessible rooms and facilities Health Club In-room safe Iron and ironing board Laundry/Valet Services Medical Services Available Meeting facilities Mini Bar Multilingual staff Newpaper delivered (Mon-Fri) On-command movies Other shops - Fauchon Parking (fee) Premium channels Q56 cocktail & restaurant Refrigerator Room Service Safe Safe deposit boxes Sauna Spa Facility/Services Theater Desk- via Concierge Thermostat (adjustable) Two telephones VIP services Valet Parking Voice mail Wake up service available Walk-in closet Whirlpool/Hot tub Work Desk with Lamp fax, copying