Grand Hyatt New York

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User Reviews for Grand Hyatt New York, New York City

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Oct 26, 2009 by Sam from Winnipeg,Canada
Overall Rating: 5

• Flat screen television.
• Bed bugs, lack of mini bar, stationery, or coffee making facilities.

“This is a good basic business hotel, but watch out for bed bugs.”

Oct 25, 2009 by Sylvia from Geneva,NY
Overall Rating: 6

• Staff extremely helpful and friendly.
• Tub was plugged, hallway dirty, dishes left in walkways all day and tables very dusty.

“I did like the hotel overall. The staff made it exceptional. They need to work on cleanliness in public areas.”

Oct 23, 2009 by Richard from Huntingdon Valley,PA
Overall Rating: 8

• Location.
• Small and unimpressive bathrooms.

“Great location with responsive staff.”

Oct 22, 2009 by Dianna from Wake Forest,NC
Overall Rating: 10

“The Grand Hyatt has a spectacular location. You can walk to many tourist locations and the subway is attached to the hotel so that you may access areas outside of uptown Manhattan. The staff could not have done more to make our stay exceptional. I would highly recommend this hotel to all.”

Oct 21, 2009 by James from Miami Beach,FL
Overall Rating: 9

• The room was very attractive and very quiet
• The bed was
  not as comfortable as it should be and the sink area was too small.

“Very nice hotel, very conveniently located, excellent staff, very clean.”

Oct 21, 2009 by Brenda from Toronto,Canada
Overall Rating: 9

• No coffee or tea machine in the room.

“The staff was very courteous, helping and friendly. The guy who checked me in was awesome. He gave a room with great view on request as my wife was visiting Manhattan first time. He helped me to get Hyatt points and called in room to make sure that we are comfortable.”

Oct 17, 2009 by Ross from Manhattan,NY
Overall Rating: 9

• Location, the room quality.
• Where's the coffee/Tea making facilities.

“A first class hotel with excellent facilities and the ideal central location for all areas of Manhattan and central station. The room was clean and well presented. The fresh air smell was pleasant (no signs of smokers...essential) and my view great. I requested a later check out and this was obliged with no extra charge. A bit disappointed that there was no cable internet facilities( much more secure) and pretty much every other hotel in Manhattan provide coffee and or tea making facilities in the room”

Oct 15, 2009 by Jeff from Rockaway,NJ
Overall Rating: 7

• Convenient automated check-in/out. Great location.
• Room smelled bad. Room needed updating badly. Surprising for a high end hotel.

“Great location. Automated check-in/out made this process hassle free. Room we were in was badly in need of overall updating and cleaning, and the air conditioning didn't function properly. Very surprising for a high-end hotel that otherwise is beautiful. Valet parking is expensive $57 per 24 hours, but at least it was convenient.”

Oct 7, 2009 by Mary from Hampton,NH
Overall Rating: 10

• Arrived at 10 am yet they checked us in early,,so appreciate it. The front desk was friendly .

“Can't beat the location. Arrived with my 2 teen aged kids at 10am prepared to wait till 3pm for the official check in but the front desk gave us a room right away and she was warm and cordial. We drove from northern New England and the parking services (though expensive at $57)was great,, so was the pick up.”

Oct 5, 2009 by Richard from Seattle,WA
Overall Rating: 6

• Great location.
• Too many extra charges.

“Great location but very expensive room service.”

Oct 4, 2009 by Lisa from Cedar Rapids,IA
Overall Rating: 10

• Loved the subway system right in the hotel, didn't have to go outside in the rain and cold.
• They surprised us with a $57 parking fee per night. We paid $114 total and money we didn't plan on using there.

“Very elegant hotel right in the heart of New York. Easy & fast to tour around the city using the subway system. Very helpful and friendly staff.”

Oct 2, 2009 by Cora from Surrey,Canada
Overall Rating: 9

• Location is the best! It's at the center of everything.

“The room size is good. The reception was friendly and helpful. I just wished that the bathroom's counter was bigger.”

Sep 24, 2009 by Amanda from Houston,TX
Overall Rating: 9

• Location! I liked the fact that they checked your room key before entering the hotel after hours.
• Tiny rooms.

“Excellent staff. Great location. Terrific security!”

Sep 24, 2009 by Tracie from Tiverton,RI
Overall Rating: 10

• Modern. Self check in/out.
• Nothing.

“Spacious for NYC.”

Sep 22, 2009 by Henry from Vero Beach,FL
Overall Rating: 8

• Convenient location, hassle free, and accommodating.
• Prices in bar, guests who buy their breakfast at the lobby bar and do not bring it to their room sit down in the lobby with trays and napkins.

“We'd definitely stay again and we'll recommend it to our friends and family.”

Sep 17, 2009 by Priscilla from South San Fran,CA
Overall Rating: 8

• Great location.
• Room was small and smelled funny.

“The hotel was beautiful and the staff was very helpful.”

Sep 3, 2009 by esther from New Rochelle,NY
Overall Rating: 6

• The hot water didn't work - and they didn't tell us when we checked in - I gave a freezing cold shower to my 2 toddlers and took cold one my self.

“Normally we stay in this hotel and we love it but this time we didn't have a good experience.”

Sep 1, 2009 by Michael from Oakland,CA
Overall Rating: 7

• Good location.
• Long check-in counter, with just a few attendants.

“Fine hotel, nothing special either way.”

Sep 1, 2009 by Joseph from Charleston,SC
Overall Rating: 2

“Called to confirm room at about 2pm and asked for a pair of double beds, told would have to wait until arrival for confirmation of that. When we arrived at 7pm we were told that there was no hot water (there had been none since 10am) and that it was not expected to be back on until 10pm. We arrange to meet some friends at 11 so we can take some hot showers, and at 11 we leave still with no hot water. The hotel refused to offer any sort of compensation the next morning even though they didn't bother to tell us about the lack of hot water when we called (and had time to find another hotel), and then after we waited an hour past when they said it would be on.”

Aug 29, 2009 by Rodolfo from Clifton Park,NY
Overall Rating: 9

• Luxory, convenient, close to major attractions,
• There is not family oriented breakfast place

“Overall very good experience. Nice installations and very friendly personnel. Overall experience was greatThanks”

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Amenities at Grand Hyatt New York, New York City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Hairdryers Available

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services

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