W New York Hotel

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User Reviews for W New York Hotel, New York City

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Nov 30, 2009 by Maria from Baltimore,MD
Overall Rating: 5

• The doors are exceptionally noisy, and the sound of their closing reverberates.

“The room was well-appointed if fairly small. The heat blasted; the thermostat kept showing a temperature of 75, and all efforts to adjust it downward failed. The really huge problem, though, is the noise from closing doors. It seems as if some doors must be loosely fitted in their frames so that they rattle when other doors on other floors, down the hall on the same floor are shut. I called the front desk at 2.30 am one night to ask them to check that doors were actually closed, but nothing changed.”

Oct 13, 2009 by Al from Brooklyn,NY
Overall Rating: 1

• The hotel lobby was cute.
• Bird droppings and feathers all over the windows.

“We checked into the hotel, got to our room, and we were severely disappointed. There were bird droppings all over the windows, and bird feathers everywhere. We called the manager, but he said there were no other rooms available.”

Oct 10, 2009 by Christine from New Hamburg,NY
Overall Rating: 1

• The bed was comfortable and the room was quieter than I expected.
• Room was too small and shabby, hidden charges for mini bar items.

“ This was the worst hotel experience I've ever had and they charged me extra for mini bar items that were not mentioned on the price list. Only noticed when I saw my bill. The rooms are small and the decor is hideous. ”

Oct 9, 2009 by Mary from Katy,TX
Overall Rating: 7

• Great Bliss soaps, shampoos and lotions.
• The only chair was not comfortable.

“Good location, nice staff, OK room for New York City but the 4 Star Intercontinental Barclay around the block is far more comfortable with bigger rooms, a very comfortable chair and better linens and towels.”

Oct 8, 2009 by Dominique from Montreal,Canada
Overall Rating: 8

• Modern, trendy and clean.
• Room were too small to be considered 4 star.

“ There hotel was good value except for the very small rooms. ”

Oct 8, 2009 by Petter from New York,NY
Overall Rating: 9

• The design was stunning.
• Slightly to dark in the rooms.

“Great hotel, location and service. The rooms were not close to as small as I had expected from other people's review.”

Sep 17, 2009 by Fred from Albany,NY
Overall Rating: 8

• Its location and ambiance, the bed was very comfortable.
• The room was tiny and cramped.

“The location, ambiance and the room size lend themselves mostly to the younger traveler rather than to the more mature crowd.”

Sep 16, 2009 by Roxanne from Vestal,NY
Overall Rating: 10

• Attention to detail decor was highly evident.
• Did not have coffee pot in room.

“This is the place that appeals to the modern "hip" traveler. All decor was exquisitely finished and fine details were evident. The staff was friendly and accommodated with ease to my need for the bellman to hold my luggage for the day.”

Aug 13, 2009 by Michael from Bridgeport,CT
Overall Rating: 10

• Location. Decor. Welcome.
• Could do without the music in the elevator - that's perhaps a generational difference.

“Most professional and courteous and friendly check-in staff. Was assigned a beautiful & spacious corner room in one of the top floors of the hotel. Impeccably flawless, cool & elegant room & public spaces decor, most comfortable room, very quiet and well insulated.”

Aug 6, 2009 by Anne from Morristown,NJ
Overall Rating: 1

• Air conditioner didn't work, tiny room with horrible view of air vents and trash on roof.

“Had to ask for three different rooms, and the one we got had a broken air conditioner, so we couldn't sleep all night.”

Aug 3, 2009 by Judith from Memphis,TN
Overall Rating: 9

• The concierge service was wonderful.

“A boutique hotel with rooms that are small but comfortable and quite clean. Our room faced the back and was quiet. No lamps and very diffused lighting so don't expect to read anything. Lovely cheerful public space with fresh flowers, wall of windows, comfy furniture in the lounge -- welcoming. Nice neighborhood and convenient for walking to many NY attractions.”

Jul 10, 2009 by Paul from Plattsburgh,NY
Overall Rating: 9

• Location was great. Staff was almost too friendly!
• Watch out for the automated mini bar!

“The W Hotel at Lexington is in a great location. Staff is very friendly. Rooms are well appointed, clean and comfortable. Mostly singles and couples in the hotel. Though modern the public rooms had a warmth that was lacking in the stark decor of the guest rooms.”

Jul 7, 2009 by Tyler from Greenwood,SC
Overall Rating: 8

• Great location and very clean.
• Bathroom shower did not have method to prevent water from flowing all over rest of floor.

“Very clean hotel. Great location. Nice modern decor. Comfortable bed. Main problem was shower did not have good method to keep water inside shower area. Relied only on shower curtain. Two towels were needed to keep water from running onto the rest of bathroom floor.”

Jun 15, 2009 by Kimberly from Gastonia,NC
Overall Rating: 10

• Location, fitness facility, bar and atmosphere.
• Room was a bit small but okay by NYC standards.

“Fabulous experience! The staff was amazingly attentive but in an unobtrusive way. The bars were excellent. Great location and atmosphere!”

May 26, 2009 by Sean from Glendale,CA
Overall Rating: 10

• Design/style, location, price on priceline.

“Fantastic experience all around.”

Apr 22, 2009 by Wendi from Rhinelander,WI
Overall Rating: 8

• It was more of a romantic-couples hotel which was a shock.

“The hotel would have been fine for a romantic, couples trip. I spent a lot of time apologizing. Thank goodness I didn't have my children with.”

Apr 16, 2009 by Cathy from Fairlee,VT
Overall Rating: 10

• Location and helpfulness of concierge.
• Use of room key card in elevator for security; often did not work; rooms dark.

“Super location. Only downside was dark rooms (need more lighting) without desk. Rooms small but not unlike other NYC hotels. Using key cards in elevator problematic; often took two or three swipes for key cards to work. However, in my case, the value for the price was excellent.”

Apr 1, 2009 by Gary from Collierville,TN
Overall Rating: 5

• Location and young clientle.
• Dark and
  small rooms.

“Young professional guests. Small, hip and
dimly lit rooms. Good location. Did not see any kids. Bar and lobby busy at all hours with laptop and Iphone laden guests.”

Apr 1, 2009 by Nancy Anne from Nantucket,MA
Overall Rating: 7

• Convenient, comfortable and
  great linens.
• The lighting throughout was too dim, but especially in bedroom and bathroom.

“Very good overall. Except for the lighting issue which made it hard to read and to put on makeup, I would definitely stay there again. Very convenient location and pleasant staff.”

Jan 1, 2009 by Anne from Narberth,PA
Overall Rating: 3

• The decor was pleasing.
• Room size so small were claustrophobic; no designer tricks could mitigate the smallness. Lighting impossible for reading.

“Room size barely comfortable for one person never mind two people. Lots of designer artifice could not hide that this is not a 4 star hotel. Nice robes in bathroom but cheap hair dryer noisy as jet engine. Large TV screen dominates ultra small room as well as insufficient light for reading. Could not walk around bed, had to do the sideway shuffle to get to other side and duck under TV. Heating and cooling as noisy as hair dryer. Staff indifferent at front desk and untrained for lounge service. Very disappointing.”

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Amenities at W New York Hotel, New York City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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