Excelsior Hotel

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User Reviews for Excelsior Hotel, New York City

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Aug 11, 2008 by Wayne from Burlington, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• For the price, quality and location were excellent.
• Furniture could use an upgrading.

“The hotel is well located property in an excellent neighborhood with easy access to Subway, central park and bus tours.”

Aug 9, 2008 by Sharon from Peabody, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• Excellent location.
• Cleanliness good but not excellent.

“Fantastic location right near Central Park and Museum of Natural History. They upgraded us to a 2 room suite at no extra charge. Lots of nice restaurants nearby. Would definitely stay here again and would recommend to others.”

Jul 26, 2008 by Michael from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, price, friendly, clean.
• Nothing.

“Ten times better then I was expecting.”

Jul 24, 2008 by William from Charlotte, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Concierge service was great -- very helpful and courteous; location was very good; convenient to subway.
• Elevators were a problem; no complimentary breakfast or coffee.

“Overall, we were pleased with the hotel. The staff was pleasant. The room was comfortable (we were given an upgrade at no extra charge). The bathroom was a little crowded, but adequate. Free coffee would have been nice. There is no parking at the hotel, but they did have an arrangement with the Museum of Natural History across the street. The only real problem had to do with the elevators. When we arrived, one was out of service and it had not been repaired by the time we checked out. Additionally, the other elevator was out of service briefly on the day we checked out. There was a service elevator available at that time.”

Jul 17, 2008 by Tracee from Pismo Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Nice view.
• There is no in room coffee.

“This is a great hotel if you want to be close to Central Park. It was the perfect location for me to attend the concert on the Great Lawn.”

Jun 29, 2008 by Tamera from Greensboro, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[10]

• The location, overlooking the park. Hotel was quaint; old, but quaint.
• The air conditioner room unit did not adequately cool the room for the entire length of the stay.

“Check in was seamless and went off without a hitch. When asked about the hotel restaurant we were informed that they did not provide room service. We were given a handful of menus of nearby restaurants that deliver. Definitely a turn off! However, the hotel offers a hot breakfast on the 2nd floor. Not sure why they offer one and not the other. Upon exiting the elevator we were met by a hallway of mattresses. The hotel was changing over all its bedding. They could have done so at a less obtrusive time for guests. We asked the bellman as well as two members of management to fill the ice bucket (only two ice machines on floors 3 and 11). All 3 informed us that they were not equipped to handle that request. WHAT?! Next, we called maintenance because the AC wasn't properly cooling the room. The unit was so close to the 2nd bed that you froze all night long in order to adequately cool the room. Finally, the bathroom was tiny. There was no space to place toiletries. The hotel is quaint and the room was clean.”

Nov 15, 2007 by Leo from Cypress, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• This hotel is cozy and in a great location.
• The bathroom was a tad on the small side.

“Arrived at the hotel and was greeted by a friendly doorman. The front desk staff was very efficient, and I was in my room within 5 minutes of entering the hotel building. The suite was clean and had a certain charm to it. Highly recommend.”

Aug 28, 2007 by Eb from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[9]

• The location is unbeatable.
• Mouse in room, A/c didn't work.

“This is an attractive hotel ideally located 1 block from central park and across from the museum of natural history. I would have been disappointed had I paid their published rate, it was a very good value. We had other family members staying there as well, and they found a mouse in their room. They were moved to another room where the ac didn't work. The hotel did their best to be accommodating, but needs to step up their level of service to earn more stars.”

Jul 23, 2007 by Bonnie from Portland, OR
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• Location near central park and subway station.
• A mouse in our room, rude front desk and lack of helpfulness.

“The help seems more bothered by guests than interested in helping. There are full time doormen who never seem to want to help with bags and a concierge that is never present or able to answer questions when he is there. The one exception was the night crew who helped us to get extra blankets. We were woken up by a mouse in our room so even though the city noise is ok the mouse kept us awake. Very poor experience.”

Jul 22, 2007 by Aaron from Kansas City, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Very nice location, very helpful staff and room was clean.
• Slow shower drain, not enough ice machines.

“The excelsior is a very nice hotel for visitors to New York, just across the street from the museum, 200 yards from central park, nice neighborhood all around the hotel, rooms were not tiny, they were clean and stocked, what more do you need? The room is for sleeping and relaxing. It's good for that. Good hotel, great location, good price, recommend for families, sightseers, regular people.”

Jun 6, 2007 by Robin from Monkton, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable beds.
• Have to pay for simple continental breakfast on top of room charges.

“Front lobby is quite elegant, staff very welcoming and friendly. Rooms small but provide ample space for what is needed. Very nice location close to museums, parks. Easy to get elsewhere.”

Jun 4, 2007 by Joseph from Hampton, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• The location.
• Cost due primarily to location.

“This hotel is adequately clean although the lack of a blanket between the comforter and sheet was disappointing. Hotel staff actually seem to take note of the do not disturb sign which is not always a given.”

May 30, 2007 by Darrell from Avondale Estates, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The price of the room and the location was great!
• The front desk staff seemed a bit snotty.

“I highly recommend this hotel for anyone wanting to enjoy New York city but don't want to spend a fortune. We got a nice, clean room in the back of the hotel. The room was a bit small but we didn't spend a lot of time there. The bathroom was exceptionally clean with great water pressure. The hotel is on the upper West Side and is 1/2 block off the park. There were restaurants, cafe's coffee houses on Columbus and the Museum of National History is right across the street. We will definitely stay there again when we return to New York.”

May 19, 2007 by John from Duxbury, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Good location.
• No bar!

“This hotel is in a great location next to central park and well situated for jaunts to the south, north and east of Manhattan. The room we had had a nice view of the benches and the park next to the Natural history museum and were bright, cheery, and reasonably priced. The surrounding area has good and interesting restaurants.”

Apr 29, 2007 by Jon from Durham, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was clean and located next to central park which was a bonus.
• Most of the nick attractions required either subway or taxi rides.

“I'll definitely recommend this hotel to others.”

Apr 25, 2007 by Donna from Reisterstown, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• The room was clean and decorated nicely. Felt more like a small apartment than a hotel room.
• The man at the front desk was cold. Had to wait a long time for elevators.

“Great location for central park and the museum of Natural history. Parking for the hotel is at the museum. The hotel has an older, elegant "old Manhattan" feel to it. Slow moving and busy elevators, the rooms were a little noisy (ours was next to the elevator). The desk clerk was cold and didn't seem to want to budge about changing the room until I got a little upset. ”

Jan 16, 2007 by Sean from West Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Location was wonderful.1 block from central park and a beautiful view of the museum of Natural history.
• If there was a restaurant that would certainly be a help but not needed.

“Overall, my wife and I had a great time in NYC and the excelsior was beautiful and extremely clean. The room was a good size and the bathroom as well. Bed was comfortable. For someone with business in midtown, this is a bit out of the way, but if you have plans in this area. This is the way to go!”

Jan 4, 2007 by Heidi from Albany, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location is fantastic. Very close to the subway.
• I did not find the staff to be very friendly. I called to ask a question about the street location and the woman who answered the phone was abrupt.

“The room size was suitable. And it appeared to be cleaned well. We had a very nice view of the American museum of Natural history. The room also had a safe for personal belongings. Which is nice? The location is very convenient. Staff was so-so. Overall. A good price. And I would stay there again.”

Dec 31, 2006 by Cynthia from Douglasville, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[9]

• Beautiful location, beautiful hotel, exceptional breakfast.
• Hotel staff was not welcoming.

“We've stayed at this hotel for 4 or 5 Christmas'. It has a very diverse clientele and the rooms are clean and comfortable. The best part is the location next to central park, museum of natural history, the accessibility of the subway, and the breakfast is not to be missed.”

Nov 17, 2006 by Linda Z. from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[4]

• Very clean and well decorated.
• Locating was too far north.

“Excellent hotel. Room was a little small. Immaculate.”

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Amenities at Excelsior Hotel, New York City

120 AC 24 Hour Security 24-hour front desk Air Conditioned Alarm Clock Bath Tub Bathroom Telephone Business Center Cable TV Canopy/Poster Bed City View Color TV Concierge Desk Conference Facilities Continental Breakfast Copy Service Cribs Available Doctor on Call Door Man Double Bed Elevators Express Check Out FAX Free Newspaper Full Breakfast Gift Shop Hairdryer In Room Handicap Facilities Ice Machine In Room Movies

International Direct Dial Internet Access Iron Ironing Board King Bed Laundry Service Laundry/Valet Maid Service Meeting facilities Modem Jack Non Smoking Park View Phone Service Porters Queen Bed Radio Rollaway Beds Safe Safe Deposit Box Sitting Area Smoke Detectors Smoking Sofa Bed Suite TV Remote Control Telephone Temperature Control Tour Desk VCR Wakeup Service