The Waldorf-Astoria

Photos of The Waldorf-Astoria, New York City

• Add your own photo of The Waldorf-Astoria

User Reviews for The Waldorf-Astoria, New York City

• Add Your Own Review »

Feb 20, 2008 by Clint from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Rooms are quite small.

“This is a beautiful, old and luxurious hotel. The rooms are small, but this is New York, so that it is to be expected. The staff is very friendly and helpful. It is one block away from 5th Avenue and very close to Rockefeller Center. I would recommend it to anyone.”

Feb 5, 2008 by Mikel from Kingston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The history and grandness.
• The suite was not up to today's standards for luxury.

“Loved the location. The suite was old and tired. Old style furniture and amenities. Old style TV etc. Should have been much nicer.”

Jan 29, 2008 by Tommy from Las Vegas, NV
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[8]

• Nothing at all.
• Everything you can think of.

“The room was very small I would not stay at this hotel again.”

Jan 16, 2008 by William from Churchville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Elegant.
• Service in bar was slow.

“A classic New York landmark that is kept up to modern standards.”

Jan 5, 2008 by Kevin from Winston Salem, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location.
• Overpriced for level of expected service and amenities.

“Overall review: overpriced for level of expected service and amenities. We were never greeted at the main entrance and no one ever offered to help with luggage or hail a taxi for us. My check-in was quick, but I had intentionally added on 2 days to my stay and I made this obvious at the reception desk so as I would hopefully not have any problems with length of stay; however, my room keys were deactivated mid-stay (even though I had already paid for the rooms). Very inconvenient. They even confiscated my mini-bar key right out of my room even though I had never used the mini-bar. The rooms are small (typical of NYC), but the furnishings have a ways to go with catching up with the times. No Flat Screen TVs in most rooms at the Waldorf-Astoria.”

Dec 6, 2007 by Susan from Standish, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Overall quintessential New York experience.
• Expensive.

“Excellent location, great staff and service. Super fast elevators.”

Dec 4, 2007 by Jules from Echt GB
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Friendly personnel everywhere except the breakfast restaurant.
• Personnel in the restaurant ignored us and where upset that we gave less tip.

“We had a great time!”

Oct 27, 2007 by Bonnie from Conover, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Hotel had great sheets and mattress, a must for me!
• Bathroom was a bit awkward had to walk in and then turn around to close the door.

“Hotel was a great place to stay. Lots of activities, meetings, and benefits during the days I was there, but never seemed too crowded. The elevators were very quick and the cleaning staff kept all public areas tidy. I would definitely stay there again hopefully at a discounted price!”

Oct 24, 2007 by Homer from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wife had always wanted to stay at a luxury hotel; got her wish and is very happy.
• NA.

“Everyone should stay in a hotel like this one at least one time during their lifetime.”

Oct 9, 2007 by Anthony from Croton-On-Hudson, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• Slightly shabby in certain areas of the room and common areas.

“It was convenient to the places we were visiting but I've stayed in better hotels in the 'sticks' for a fraction of the price. The general feel of the hotel and rooms was shabby.”

Sep 21, 2007 by Syd from Fpo, AP
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful rooms.
• Expensive.

“A new York experience! A beautiful hotel right in Manhattan. If you have the chance, experience this place. The rooms are beautiful. Thick towels, bathrobes, a deep tub, exquisite beds and sheets and an amazing hotel staff. It's a little expensive, but worth it to be treated like royalty.”

Sep 11, 2007 by Tonya from San Francisco, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• For the amount you pay, you are getting the history of the hotel.
• Everything was from Wi-Fi to the gym is an extra expensive charge.

“It is a beautiful hotel. Things that are complementary at 2 star hotels are a 12.00 dollar charge here, including internet.”

Aug 29, 2007 by Angela from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good safe location, clean.
• Oscar's, lack of good quick dining spaces.

“Loved the location and room size and facilities, Oscar's for Sunday breakfast was appalling, discourteous staff, coffee cold and horrible and food not properly cooked. No service! Would stay in hotel again but won't eat there ever.”

Aug 15, 2007 by Kathleen from Rye, NH
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[9]

• The lobby is gorgeous as are some of the other more public spaces, bellman nice.
• A 15 minute wait to register, elevator broke, waiter surly, staff in a hurry, room bathroom marginal, not at all what Id expect or am used to.

“The Waldorf did not meet my quality expectations from either a facility or service perspective. The room itself was standard hotel fare, but the bathroom had a hole in the wall where the switch for a fan should be, meaning there was no fan. The sink and walls showed their age and repair as did the public restroom in the lobby. It is the service issues however that are the most disappointing. There were long wait times to register, to get our car at the end of the stay. Most questions we asked were responded to in a very curt, 'you're bothering me I'm busy', or 'how could you be so stupid' tone. I realize its New York, but please. I expected so much more. I have stayed there in the past and have stayed at 5 star hotels across the world. This was very disappointing. I would not choose to stay there again”

Aug 3, 2007 by Katherine from Ny, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Professional, courteous, prompt service, comfortable room and good location.
• Poor reception with rented movies and games.

“Very impressed with the hotel, its employees and the service. My daughter and I spent an overnight there and we were very comfortable with all the amenities the hotel had to offer. Would go there again and would recommend to anyone staying in NYC.”

Jul 24, 2007 by Tracy from Ruckersville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing staff service and fabulous atmosphere.
• Long waits for reception/concierge services.

“I was surprised by the impressive size and quality of my room for a NYC hotel. I was given a first class accommodation despite the low fare paid.”

Jul 24, 2007 by Kim from Miller Place, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff were friendly.
• Room was very small, shower did not work properly, and breakfast was overpriced and underwhelming.

“I had looked forward to staying at the Waldorf Astoria, but found my stay a little disappointing. The room was tiny and the shower did not work properly. We were placed in a room next to the elevator, so we heard it running all night. We ate breakfast at Peacock Alley and it was very unimpressive. For a big bill, we received rubbery eggs and poor wait service. The host and hostess, however, were more attentive and friendly.”

Jul 22, 2007 by Katie from San Antonio, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Elegant and spacious with beautiful furnishings.
• Did not have coffee maker in room.

“I would definitely come back to the Waldorf. The hotel was very clean and comfortable. I felt a sense of elegance that some of the newer hotels lack. The location couldn't have been better. We walked to the theater, shopping and wonderful restaurants.”

Jul 19, 2007 by Gail from Rockville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's a beautiful, art decor, grand hotel with great location.

“If you are going to NYC and you want a nice hotel in a great location for a good price, I would stay here.”

Jul 19, 2007 by Bob from Sydney AU
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Evoked feelings of traditional opulence.
• Noisy elevators.

“Well worth a visit and not just for the name. The hotel is still a work in progress in places, but some of the public areas are amazing. Just remember that it is an older hotel, so may have some quirks that you wouldn't encounter in more modern establishments, but what character.”

• View All User Reviews

Amenities at The Waldorf-Astoria, New York City

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Fitness Center or Spa Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services