The Waldorf-Astoria

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User Reviews for The Waldorf-Astoria, New York City

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Sep 17, 2009 by Johnson from Goofyear, AZ
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• Old World charm.
• Over priced, stuffy, outdated and the employees.

“Encountered the manager while I was checking in. What an inconsiderate and condescending person. She rudely cut short information that she was providing and engaged a conversation with another employee. No excuse me or pardon me, just turned away to a customer who was paying big bucks! What happened to the customer comes first philosophy? The owners should consider her contribution to the hotel.”

Jul 23, 2009 by artie from Montauk,NY
Overall Rating: 10

• the staff was amazing
• all good

“great price,even better hotel”

Jul 20, 2009 by Robin from Johnston,RI
Overall Rating: 9

• Very comfortable bed, linens, etc.
• No coffee maker in room

“Everyone was extremely helpful. We had a problem with our shower and it was fixed immediately.”

May 11, 2009 by Anne from New York,NY
Overall Rating: 10

• Outstanding staff.

“Well-maintained, famous old hotel with professional staff, comfortable rooms and great ambiance, in a convenient location.”

Apr 29, 2009 by Karen from Grand Rapids,MI
Overall Rating: 10

• Every employee was helpful. Lovely and comfortable.
• Sunday brunch made the whole lobby situation a disaster.

“Very comfortable and luxurious, a walk to central park and many midtown venues. Many elevators so you never had to wait. Airport shuttles directly to the hotel, saving on cab fare. Concierge staff were extremely helpful, looking up little destinations and helping with directions”

Feb 24, 2009 by Joanne from Buffalo,NY
Overall Rating: 8

• The service was outstanding.
• Starting to look weathered.

“Service was great. Bathrooms were large and well planned. Double beds were small to share. The overall decor is starting to look weathered, but the rooms were very clean.”

Dec 1, 2008 by Tiana from Manteca,CA
Overall Rating: 10

• Friendly staff.
• Garbage on roof which was a view.

“Fabulous staff. There was always staff around to help meet your needs.”

Nov 13, 2008 by Jo Ann from Kingston,PA
Overall Rating: 8

• Parking was very convenient, staff very friendly and helpful.
• Did not offer free coffee in the lobby in the morning.

“Hotel met our expectations. Beautiful and spacious lobby area, very pleasant bar and dining areas. Parking pricy but convenient.”

Nov 12, 2008 by Serena from Page,AZ
Overall Rating: 1

• The lobby area was really nice.

“I
would not recommend any of my family and friends to stay there.”

Aug 22, 2008 by Meredith from Portland, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• The room was really nice, although small. Comfy bed.
• Expensive for the room size but it was nice, quiet.

“Classic NYC experience at the Waldorf Astoria - although it seems to be overrun by Midwesterners in shorts & sandals. The clientele is a little less classy but the lobby looks like a movie set, old Hollywood. Rooms are small but quite nice, great bathrooms & products. We left early but our room seemed to be very quiet.”

Aug 20, 2008 by Sara from Milton, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and accommodations were fabulous.
• Everything was great.

“The comfort, accommodations, and service were all beyo9nd expectation.”

Jul 21, 2008 by Dawn from South Portland, ME
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[8]

• Location.
• Did not accommodate our needs.

“NA.”

Jun 4, 2008 by Robert &. from Selden, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Waldorf is a top hotel with outstanding staff and exceeded our expectations.
• The room service price was extremely inflated.

“The Waldorf was a dream come true. It was absolutely beautiful. They had every service that you could possibly need. It is located in the heart of New York which made it a wonderful choice for a short vacation. The Staff is wonderful, the room service is extremely pricey, but all in all we thoroughly enjoyed our visit.”

May 30, 2008 by Lisa from Ranelagh IE
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Old worldly, comfortable, homely.
• I really miss the piano player in the foyer, it created an amazing ambience which is now very lost.

“Exquisite and charming.”

May 23, 2008 by Steve from Ambler, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The romantic elegance of the lobby and restaurant areas.
• No easy access to early morning coffee, or hotel store.

“The Waldorf Astoria is definitely part of the New York experience, and recommended for anyone looking for a weekend getaway. The Peacock Alley restaurant was also excellent.”

May 22, 2008 by Russ from Bellmore, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It had personality. The staff was very friendly and helpful.
• I can't find anything that I didn't like.

“It was nice to get away and be in a hotel that had uniqueness to it. The staff made us feel welcome ant were available to answer questions, give us directions, and even lent us an umbrella to go out in the rain.”

May 22, 2008 by Diane from Reisterstown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and nicely presented.
• The hotel gave us the smallest room with the poorest view available.

“The hotel and the location were very good.”

May 13, 2008 by Mwc from Atherton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful hotel, centrally located.
• I won't tale breakfast from the hotel restaurant. Too expensive for the quality of the food they serve.

“On my arrival, they gave me a terrible dark dingy small room with mould smell. I requested a better room and only then, they provided me a great room in a very high floor. It was a day and night of difference experience. I did this evaluation on the basis of the second beautiful room.”

Feb 20, 2008 by Clint from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Rooms are quite small.

“This is a beautiful, old and luxurious hotel. The rooms are small, but this is New York, so that it is to be expected. The staff is very friendly and helpful. It is one block away from 5th Avenue and very close to Rockefeller Center. I would recommend it to anyone.”

Feb 5, 2008 by Mikel from Kingston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The history and grandness.
• The suite was not up to today's standards for luxury.

“Loved the location. The suite was old and tired. Old style furniture and amenities. Old style TV etc. Should have been much nicer.”

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Amenities at The Waldorf-Astoria, New York City

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Fitness Center or Spa Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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