Sheraton Russell Hotel

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User Reviews for Sheraton Russell Hotel, New York City

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Nov 24, 2005 by Heather from San Diego, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• Due to their error I ended up with a suite. Great locale.
• At 6 pm, 6 people were waiting to get into "dirty" rooms.

“Despite calling ahead, I along with 5 other guests, had to wait until 8 pm to get a clean room to check in to. It took two managers but I eventually was upgraded and given a room. It is a beautiful hotel, old wood, service was not very good.”

Sep 10, 2005 by Michael from Woodland Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Class act

“I would recommend this hotel to everyone. Good location, service and price. Quality and class.”

Sep 6, 2005 by Kathy from East Amherst, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was great and the bed was really comfy.

“Staff was friendly. Older hotel but definitely a 3 star. Appitizers at bar were good.”

Sep 6, 2005 by Christopher from Gorham, ME
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Beautiful classic hotel in an excelent location
• $50.00 Charge on my credit card that I was not told about.

“I had an excellent evening at the Sheraton Russell. Everyone on the staff was as helpful as could be.”

Sep 2, 2005 by Chandra from Durham, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• lobby/living room
• concierge wasn't particularly helpful

“the hotel is clean on the surface, quite, and convenient. having only one ice machine on the 2nd floor was inconvenient. in-room bathroom could have been cleaner - around the trim, etc. it shows that the hotel is probably only clean on the surface - i didn't want to think about what else might not have received regular attention.”

Aug 24, 2005 by Sharon from Seymour, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• close to grand central station
• not close enough to broadway

“overall pleasant. Lost our electricity twice.room on the small side. Have stayed in better in the city for less money.”

Aug 22, 2005 by Brian from Cincinnati, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Excellent location. Close to the subway and major attractions such as the Chrysler and Empire State buildings and the NY Public Library.
• Hotel seemed to be riding on its laurels of a more prestigious past.

“Location. Location. Location.This hotel's strongest asset is its proximity to major New York landmarks -- from the Chrysler Building to the Empire State Building, Grand Central Terminal, the New York Public Library and the Flatiron Building. Also, a short walk away from the train stop that will take you to the site of the World Trade Center and the Brooklyn Bridge.The hotel itself, though, is more a 2-star-plus hotel than a 3-star hotel as advertised. It really rides on its laurels from a more prestigious past. Many of the ingredients are in place; a renovation would restore the property's former glory.”

Aug 11, 2005 by Candace from Boulder, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel is situated in a convenient and nice neighborhood and was quite charming.
• Our room had an obstructed view.

“All in all I would highly recommend this hotel. The staff was exceptional, the beds comfortable, the lobby and bar relaxing, and it is centrally located near Grand Central.”

Aug 10, 2005 by Carol from West Roxbury, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly staff.
• Minimal movies, TV available.

“Very nice stay. Staff was very friendly and the room was tastefully decorated. Room service was very good.”

Aug 4, 2005 by Rhys from Fort Lauderdale, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great place to stay, very handy

“Great over all, nice and clean and would recommend staying here....”

Aug 4, 2005 by Steven from Sunnyside, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Amazing,
• The breakfast and type of people staying there.

“The hotel is really a higher 3 star, a 3.5 at the minimum. The room was very nice, the bed was amazingly comfortable. Could be closer to public transportation. On a very quiet area of Park Avenue close enough to Grand Central Station. Movie selections so-so, concierge very friendly and helpful. Breakfast could have been better.”

Jul 26, 2005 by Elizabeth from Frederick, MA
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[8]

• location

“They need to update the air conditioning system, pay attention to detail, e.g. my faucet handles were turned in the wrong direction (RM 610)and vaccuum the floors. Get rid of all front desk staff with bad attitudes.”

Jul 20, 2005 by Althea from Ventura, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendly, inviting and accomodating staff, proximity to shopping and restaurants.
• Limited choices of television stations

“The hotel is the perfect size--not too big or too small, with an exceptionally accomodating and inviting staff. It is ideally located for shopping and dining, with great access to Grand Central station and mass transit lines.”

Jul 18, 2005 by Jim from Mount Pleasant, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff and convenient for my business needs. Hotel feels comfortable, friendly and intimate.
• Wireless internet availabilty is spotty in rooms.

“Overall, this Sheraton provided convenience and value for my short business related trip to New York. The hotel is comfortable and pleasant, the staff friendly and accomodating. The guest rooms are average size for Manahattan hotels. I would recommend this hotel.”

Jun 22, 2005 by Sheila from Los Altos, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• The people who worked there
• All of the plumbing leaked.

“Small, nice but very tired and dated. Bathrooms were small and obsolete. Inexpensive places to catch a bite to eat in area. Can walk to city bus to airports, public library, empire state building.”

Jun 8, 2005 by Josh from Setauket, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice room. Great, friendly staff. Good location.

“A wonderful boutique style hotel with the warmth and service expected of a smaller establishment. Many sophisticated foreign visitors are attracted to the generous sized rooms and great location.”

Apr 27, 2005 by Maria from Woodbridge, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• clean, five blocks from Grand Central, the majority of the employees were very nice.
• The front desk wanted to charge us $30 to switch from a king to 2 double beds

“Great location. 5 blocks from Grand Central. You can drop off your luggage and start exploring NYC. On check out leave your luggage there and then return to get it before going to Grand Central. Literary a 5 minute walk to Grand Central. When we arrived (before check in time) we asked if we could have 2 double beds instead of a king. The person at the desk said only if we pay an extra $30. We went out for the day and when we returned we asked a different person at the front desk the same question and she was very nice and said no problem. We got the double beds at no extra cost. We wanted the doubles because my husband and I were traveling with our 7 yr old daughter. The hotel was very nice and clean. A very positive experience.”

Apr 8, 2005 by gustavo b. from colombia
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[10]

• great location
• dirty rooms and noisy

“The location of the hotel is great, that is the only thing because the room was dirty, the towels had holes and they saw they where dirty and didn't change them. The bathroom smells terrible.

Not a good stay some fiends stayed at the Marriott and it was much better. I will never come back to the Sheraton Russell.”

Apr 8, 2005 by diana l. from colombia
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[10]

• great location
• dirty room and towels dirty with holes

“It has a great location but there is no customer service. They didn't clean the room good the towels are dirty with holes and also the sheets ( sabanas ). One day we asked for a towel and they never brought us the towel. Conclusion I will never come back to these hotel.”

Feb 27, 2005 by Sonia from Arlington, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Loved the furnishings of our room, It was comfortable and modern and elegant.
• The doorman gave us very wrong directions to local restaurant.

“This is really a lovely place and a refuge in the city. It is stately and our room was lovely - small like all NYC hotels but interesting so it didn't feel too small. The lobby has several cozy areas to meet people including a nice little bar and a library type foyer with a fireplace, and wireless internet access. The neighborhood is 5 minutes from retail in a residential area, quiet and safe-feeling. I would happily return.
The only downside was that staff were not very friendly but all in all, it was a very nice stay.”

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Amenities at Sheraton Russell Hotel, New York City

24-hour front desk Adjustable thermostat Air conditioning Bathrobes all rooms Bose Wave Radio Business center/services Cable/satellite TV Club Bar Concierge services Cribs Available Dataports on phones Fitness facility Hair dryer

In-room movies In-room safe Iron/Ironing Board Mini Bar Parking - fee Shopping nearby Telephone The Sheraton Sweet Sleeper Bed Valet Parking Voice mail Wake-up services Work Desk with Lamp