Sheraton New York Hotel and Towers

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User Reviews for Sheraton New York Hotel and Towers, New York City

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Jan 21, 2010 by Brad from Third Lake,IL
Overall Rating: 7

• The proximity to Times Square, and the various NYC sights couldn't be beat!
• The room was extremely hot, even with heat at lowest. Toilet clogged twice during stay.

“ The hotel location was far and away the best part of our experience. Within walking distance to Times Square and some of the best dining I've ever experienced! The public portion of the hotel was elegant and clean, and the lounge was very nice. The room itself was disappointingly small (maybe to be expected in NYC?). The room was way too hot the entire time even when we turned the heat off. We had to call for maintenance twice to unclog the toilet even though we weren't even in the room to use the facilities very often. ”

Jan 16, 2010 by Hannah from Weymouth,CA
Overall Rating: 10

• Good location, clean, friendly, very comfy beds, good rooms.
• Shower not very powerful.

“The hotel had a great location near to Times Square and Central Park. Rooms were comfy, good TV, bathroom ok. Overall, very good hotel, 2nd time
I have stayed and would again.”

Jan 4, 2010 by David from San Diego,CA
Overall Rating: 7

• Great location for visiting NYC.
• Poor climate control, rooms need renovation.

“Great location if visiting NYC as a tourist. At most a 3.5 star, more like a 3 star. Dining closed early, climate control was hidden on a dirty radiator styled heater, floor boards were worn and dirty. Nice lobby and public spaces though.”

Dec 25, 2009 by from Evanston,IL
Overall Rating: 6

• The location was the most attractive aspect of the hotel.
• Was given a room with a window that would not close and the shower was dirty.

“Average hotel with great location, but expected more from an advertised 4 star hotel.”

Dec 23, 2009 by Don from Weston,CT
Overall Rating: 5

• The only thing good about the hotel was the location.
• It was rundown.

“Disappointing.”

Dec 23, 2009 by Stephen from Bonton,NJ
Overall Rating: 8

• Average hotel, too large, in great location.
• Too large.

“Great location, had to wait on line to register since so many guests were registering, not a four star hotel at all.”

Dec 18, 2009 by Linda from Shamong,NJ
Overall Rating: 10

• It was just beautiful in every way.
• Nothing.

“If I were to return to New York City I would stay there again.”

Nov 24, 2009 by Russell from Austin,TX
Overall Rating: 5

“This hotel would not be my first choice if I were to go back to New York. The room was too small and the bathroom was too cramped. No vanity space for sundries.”

Nov 23, 2009 by Amy from Pittsburgh,PA
Overall Rating: 10

• The staff was incredible.
• Nothing.

“Great location, clean hotel with an excellent staff.”

Nov 22, 2009 by Craig from Maple Valley
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• The location is good for area attractions.
• The front desk was unresponsive.

“This was our first visit to the city. This is also the first time I have ever written a review. We were disappointed with the room for numerous reasons. Upon our arrival 5:15pm the room wasn't ready we arrived at the room the maid was still cleaning and getting the room ready, we left our bags and had to come back later. The temperature control unit heating/cooling only blew ambient air, to adjust the temp in the room I had to open a window. This wasn't the best option as this room looked out over a lower roof which supported numerous air conditioning units for the hotel, these were loud and ran constantly. The bedside lamp on the left didn't work, so if you wanted to read before bed this wasn't an option. The room was somewhat dated, carpets worn, peeling paint in the bathroom, the door had numerous areas were it was dented or scratched and they just painted over it, okay nit-picky but its what I saw. The first morning I reported these issues to the front desk, she took notes and that evening when we returned, nothing had been addressed. I am not a person who typically makes a big deal about things, these weren't life altering. Maybe I should have searched out the front desk manager to get these issues addressed, this is a very expensive hotel to stay at and everything should have been in order. Would I stay here again, not likely.”

Nov 17, 2009 by Mark from Siasconset,MA
Overall Rating: 4

• Location.
• Hot room, no AC. Breakfast way too expensive. Small room.

“I was very disappointed in the room. Way too small. Very hot, no air conditioning and no way of relieving heat. My daughter and I were charged 68.00 for breakfast. This is horrible for coffee, juice, and a buffet.”

Oct 26, 2009 by Chris from San Francisco,CA
Overall Rating: 8

• Great location.
• Maintenance problems with the room that took 2 calls to get rectified.

“The Sheraton towers is a very large hotel in a great location in Mid-Town Manhattan. The rooms are large for NYC hotels and are adequately outfitted. Bathrooms are small. Because of the size of the hotel, the staff is busy full-time dealing with so many people. There is no free wireless in the room, but the lobby has free wireless and a large number of computers for guests to use - this is a big plus in today's electronic age.”

Oct 26, 2009 by Rich from Amherst,Canada
Overall Rating: 8

“Great location, nice hotel, some areas in need of renovation. Old style air conditioning in the room, temperature was hard to control, but overall a good experience.”

Oct 25, 2009 by Lynn from Baltimore,MD
Overall Rating: 10

• Conveniently located.

“Walking distance to theatre shows.”

Oct 24, 2009 by Jon from Danbury,CT
Overall Rating: 5

• The hotel was clean.
• Couldn't adjust the room temperature to a comfort level.

“The biggest negative I have over this hotel is the lack of being able to adjust the room temperature to a comfortable level. Even though they had a wall unit with cooling and heating installed, you couldn't get it to cool the room when it was warm outside. I believe it has something to do with the age of this hotel and the way the heating and cooling devices work. They would greatly improve this by updating their systems.”

Sep 16, 2009 by clay from Dothan,AL
Overall Rating: 8

• Good size room for New York. Great location
• No Refrigerator

“The hotel fit a four star for New York. It was not as nice as a four star in Atlanta, but that is to be expected. The hotel met most of my expectations.”

Sep 10, 2009 by Stephanie from Albany,NY
Overall Rating: 9

• The location was extremely convenient for everything we planned to do.
• We had to wait several hours to check-in because they did not have our rooms ready.

“This was a convenient, safe hotel and made our stay in NYC more enjoyable. It has nice amenities and is within walking distance of Times Square.”

Sep 3, 2009 by Patricia from Mississauga,Canada
Overall Rating: 9

• Location was
  excellent. Clean and
  comfortable.
• Parking setup was pretty bad, doorman was not very helpful in terms of parking, and concierge too was not very helpful.

“Great location, clean, safe, rooms, good size for a family of four, and front desk helpful. If you are driving the parking arrangements are not very well orchestrated. You’re better to select a nearby lot (all the same parking company) and do it yourself. Other than that loved it.”

Sep 3, 2009 by Josh from Des Moines,IA
Overall Rating: 9

• Location was perfect for many attractions in Manhattan.
• Cost of drinks a bit high.

“My wife's first trip to NYC. Perfect location for many activities. Staff was excellent. I would recommend this hotel to anyone.”

Aug 31, 2009 by Eric from Alexandria,VA
Overall Rating: 9

• Ray's Pizza right around the corner, open 24/hours a day.

“Worth the Priceline price. Not worth the sticker price, but few NYC hotels are.”

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Amenities at Sheraton New York Hotel and Towers, New York City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Television with Cable VIP Rooms/Services

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