Sheraton New York Hotel and Towers

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User Reviews for Sheraton New York Hotel and Towers, New York City

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Nov 17, 2009 by Mark from Siasconset,MA
Overall Rating: 4

• Location.
• Hot room, no AC. Breakfast way too expensive. Small room.

“I was very disappointed in the room. Way too small. Very hot, no air conditioning and no way of relieving heat. My daughter and I were charged 68.00 for breakfast. This is horrible for coffee, juice, and a buffet.”

Oct 26, 2009 by Chris from San Francisco,CA
Overall Rating: 8

• Great location.
• Maintenance problems with the room that took 2 calls to get rectified.

“The Sheraton towers is a very large hotel in a great location in Mid-Town Manhattan. The rooms are large for NYC hotels and are adequately outfitted. Bathrooms are small. Because of the size of the hotel, the staff is busy full-time dealing with so many people. There is no free wireless in the room, but the lobby has free wireless and a large number of computers for guests to use - this is a big plus in today's electronic age.”

Oct 26, 2009 by Rich from Amherst,Canada
Overall Rating: 8

“Great location, nice hotel, some areas in need of renovation. Old style air conditioning in the room, temperature was hard to control, but overall a good experience.”

Oct 25, 2009 by Lynn from Baltimore,MD
Overall Rating: 10

• Conveniently located.

“Walking distance to theatre shows.”

Oct 24, 2009 by Jon from Danbury,CT
Overall Rating: 5

• The hotel was clean.
• Couldn't adjust the room temperature to a comfort level.

“The biggest negative I have over this hotel is the lack of being able to adjust the room temperature to a comfortable level. Even though they had a wall unit with cooling and heating installed, you couldn't get it to cool the room when it was warm outside. I believe it has something to do with the age of this hotel and the way the heating and cooling devices work. They would greatly improve this by updating their systems.”

Sep 16, 2009 by clay from Dothan,AL
Overall Rating: 8

• Good size room for New York. Great location
• No Refrigerator

“The hotel fit a four star for New York. It was not as nice as a four star in Atlanta, but that is to be expected. The hotel met most of my expectations.”

Sep 10, 2009 by Stephanie from Albany,NY
Overall Rating: 9

• The location was extremely convenient for everything we planned to do.
• We had to wait several hours to check-in because they did not have our rooms ready.

“This was a convenient, safe hotel and made our stay in NYC more enjoyable. It has nice amenities and is within walking distance of Times Square.”

Sep 3, 2009 by Patricia from Mississauga,Canada
Overall Rating: 9

• Location was
  excellent. Clean and
  comfortable.
• Parking setup was pretty bad, doorman was not very helpful in terms of parking, and concierge too was not very helpful.

“Great location, clean, safe, rooms, good size for a family of four, and front desk helpful. If you are driving the parking arrangements are not very well orchestrated. You’re better to select a nearby lot (all the same parking company) and do it yourself. Other than that loved it.”

Sep 3, 2009 by Josh from Des Moines,IA
Overall Rating: 9

• Location was perfect for many attractions in Manhattan.
• Cost of drinks a bit high.

“My wife's first trip to NYC. Perfect location for many activities. Staff was excellent. I would recommend this hotel to anyone.”

Aug 31, 2009 by Eric from Alexandria,VA
Overall Rating: 9

• Ray's Pizza right around the corner, open 24/hours a day.

“Worth the Priceline price. Not worth the sticker price, but few NYC hotels are.”

Aug 30, 2009 by Clarissa from Fredericksburg,VA
Overall Rating: 9

• Great location!
• Crowded lobby, but I guess that that's New York

“Got a great deal on Priceline! Great location. Close to Times Square and metro. Nice clean rooms, large flat screen TV. Free Wi-Fi in the lobby.”

Aug 27, 2009 by Tracey from Alexandria,VA
Overall Rating: 7

• convenient location
• very small bathrooms

“This hotel is in a great location - close to subway and other attractions. The hotel is very busy with lots of people in the lobby. The decor is a little dark but a functional room.”

Aug 25, 2009 by Tiffany from Watertown,NY
Overall Rating: 8

• the view...
• the staff

“at check in we were greeted by a friendly woman and went to our room, however when we sat on the bed, we noticed the ceiling was leaking above it, and on the pillows. so i called down to notify the desk and was treated rather rudely by the man who answered. he told me we would be moved to another room and we would have to come get our key. so we moved all of our stuff went all the way back down and had to wait in line again only to be met by a very rude woman at the desk who gave us our new room key and never so much as apologised for the inconvieince. the pillows were goose down, and so when sleeping on them, your head sinks in and they are very uncomfortable.. so i requested some firm pillows, i had to call the desk 3 different times, 3 hours apart each time until finally recieving them at 10 pm! the bathroom floor had hari all over it, and splatters of something on the walls. very far from a four star hotel.. three at best..”

Aug 25, 2009 by Chris from Frisco,TX
Overall Rating: 4

• location is great
• a/c did not work, had to change rooms. bathroom had hair on the tub and basin.

“This is a decent hotel, but not a 4 star hotel. Accomodations would have been fine if a/c worked and room had been properly cleaned. But the hotel is in desparate need up an upgrade in numerous rooms to bring it up to 4 star quality.”

Aug 24, 2009 by Paul from Weaverville,NC
Overall Rating: 8

• It was centrally located between Times Square and Central Park. Staff very responsive.
• Air conditioning in our room did not work very well at all. Room too small for family of four.

“The staff was very good and very helpful. The location was fantastic for our trip as it was located between Times Square and Central Park where most of our destinations were located. However, the room was small for a family of four. And, the air conditioning, though working, did not adequately cool the room. The Staff tried to correct but to no avail.”

Aug 24, 2009 by Sue from Skokie,IL
Overall Rating: 8

• Convenient, clean and good price
• We got a handicaped room, hard to use the bathroom

“For a New York Hotel, this is very good price and location. The only draw back is that the hotel only give us king size bed. The lobby was very busy all the time, hard to find a free computer to do any work at all”

Aug 23, 2009 by Steve from East Grand Rapids,MI
Overall Rating: 7

• Location
• Room was small.

“Well located sufficient hotel. Rooms are small and the HVAC is the old fashioned register with temperature and fan controls. Bathroom a bit aged.”

Aug 16, 2009 by A from Vancouver,Canada
Overall Rating: 9

• the location was very central and the room was clean.
• the room could have been a little bit bigger. The space between the dresser and bed was very crowded. The concierge was not always pleasant.

“Overall, I really enjoyed my stay at the Sheraton, New York. I would definitely recommend it to my friends. The location was central and convenient. The room was clean and tidy. The bathroom tub could have been cleaner. Thank you!”

Jul 26, 2009 by Marcia from Needham,MA
Overall Rating: 3

• The bed was fine.
• The lobby, the ambiance, the elevators.

“Large unattractive tourist hotel that services thousands.”

Jul 18, 2009 by Mark from Hudsonville,MI
Overall Rating: 5

• I would not recommend anyone stay here.

“Close to Broadway but there are many better hotels.”

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Amenities at Sheraton New York Hotel and Towers, New York City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Television with Cable VIP Rooms/Services

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