New York Marriott Marquis

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User Reviews for New York Marriott Marquis, New York City

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Dec 10, 2009 by Steve from Highlands Ranch,CO
Overall Rating: 10

• Great location.

“Wonderful hotel if you want to be at the heart of NYC! Exactly what we wanted. We've been coming to NYC at the same time every year for the past five years and this is the first time we got this hotel. What a great Christmas present.”

Oct 25, 2009 by Matthew from Detroit
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Nothing.
• They stole my money by cashing my check twice.

“In April 2009 I stayed at the Marriott Marquis in NYC. During my stay I cashed a check for 100 USD. The hotel cashed the check in April. Then in June they cashed the check a second time. When I called to inquire I was given the run around. I call A, A tells me to call B, B tells me to call C, C tells me to call A. When I finally did get through to someone they told me this had happened to other guests, but that they would fix it. Two weeks later I received a threat laced demand letter from a collection agency hired by Marriott. They demanded that I PAY another 100 USD, plus penalties, plus interest. I sent proof to the credit rating agency that it was Marriott that owed me the money. They did not care. They kept coming after me and threatened to destroy me credit rating based on Marriott's lies. So I traced the trail of legal entities associated with this credit rating agency and threatened them with legal action if they did not back off. They stood down. Marriott still had not refunded my money. So I continued to pursue a refund from Marriott. They were unapologetic for stealing my money, unapologetic for referring me to the collection agents, and unwilling to refund the money despite the undisputed fact that they had cashed my check twice. Just as I was about to file pleadings to initiate a lawsuit to recover the money Marriott came to a settlement with me. They refunded my money and payed me for some of the damages they had inflicted. Although Marriott did end up refunding the money, pursuing the matter entailed a great deal of personal time and risk. I'm my opinion the management of the Marriott Marquis in NYC is incompetent and untrustworthy.”

Oct 22, 2009 by Robin from Rutland,VT
Overall Rating: 10

• The view out our window and the room size.
• The price to park your car.

“My husband and I always enjoy staying here. Its location is wonderful, if you like being in the middle of Times Square. The elevators are simply amazing. The rooms are spotless and the staff was friendly and helpful. We will stay here again.”

Oct 22, 2009 by Joe from Jensen Beach,FL
Overall Rating: 10

• The size of the room.
• Waiting for elevators.

“The check in was fast and courteous. The location is perfect. The hotel has large rooms and was very clean. The furnishings were up to date. The only drawbacks are the food and beverage prices, internet access fee and waiting for elevators.”

1 of 1 people found this review helpful.

Oct 21, 2009 by Michael from Williamstown,NJ
Overall Rating: 10

• Incredible.
• Nothing.

“It was incredible.”

1 of 1 people found this review helpful.

Oct 21, 2009 by Anne from Rochester,NY
Overall Rating: 9

• The variety of restaurants and lounges.
• The elevators were somewhat confusing at first.

“I'd say we were pleasantly surprised. I knew it was a large, very busy hotel, so didn't really expect it to be so clean and fresh looking. And, the staff couldn't have been more helpful.”

Oct 21, 2009 by Peter from Port Coquitlam,Canada
Overall Rating: 8

• It had a great location, in the heart of the city.
• The room was smaller than most
  I have stayed in.

“Great location, friendly accommodating staff, very willing to help.”

Oct 20, 2009 by Carolyn from Minneapolis,MN
Overall Rating: 9

• Great Location in Times Square, Nice Rooms.
• Lobby on 8th Floor was inconvenient.

“Great location. Room was very big by NYC standards. Helpful staff. Clean.”

Oct 8, 2009 by Donna from Atlanta,GA
Overall Rating: 9

• The staff was so accommodating - they went above and beyond!

“Loved it - perfect location and great room! Easy access and would love to stay there again!”

Oct 2, 2009 by Codi from Clearwater,FL
Overall Rating: 9

• Location.

“Perfect central location. Nice toiletries and reasonable size room. Great view and close to everything. Loved it.”

Sep 8, 2009 by Megan from Chesapeake,VA
Overall Rating: 10

• It was a very nice room and the Hotel was in a great location.

“This hotel was great. It was very modern and clean and it was in a great location.”

Aug 14, 2009 by Jody from Savannah,GA
Overall Rating: 9

• Great location great view friendly staff
• Promised a refrigirator and did not deliver it

“Get a high floor looking down on Times Squareexciting view”

Jul 5, 2009 by Michele from West Bloomfield,MI
Overall Rating: 10

• Great location, friendly staff.
• Parking was very costly because in Manhattan.

“This hotel has a great location and helpful staff. The food was good and had a wonderful experience. We would stay here again.”

Jun 17, 2009 by Anthony from Los Angeles,CA
Overall Rating: 10

• Nice location on the Broadway strip next to all the theaters
• No dislikes

“very hotel with many things to do inside of the hotel. great bars and restrurants located right in the hotel.”

May 25, 2009 by Patricia from Dover,NH
Overall Rating: 9

• Good location to what we needed, parking available, good size room.
• Expensive parking.

“Great location for shopping, eating, and the graduation location that I was in town for. The hotel was everything and more.”

May 21, 2009 by Pat from Toronto,Canada
Overall Rating: 7

• The location.
• One could hear the flushing of toilets or water running through out the night through the walls. Not a quiet hotel.

“Very big hotel. Line up to check in. Excellent
location. Close to everything. Medium sized clean ordinary room. In Times Square so lots of busyness, energy, excitement in the atmosphere. Enjoyed my stay. Might stay there again. Very convenient.”

May 18, 2009 by Jeffrey from Chicago,IL
Overall Rating: 6

• I like the general layout and facilities of the hotel.
• Needs a swimming pool. You have to pay for internet access - had problems with it.

“For business travelers in need of a Times Square hotel, the Marriott Marquis is adequate for short or longer stays. The rooms have been renovated and the atrium is spacious and a quiet respite from the cacophony on the streets. The workout facilities are serviceable but there is no swimming pool. Also, they charge for internet access which is not entirely reliable.”

May 13, 2009 by Mark from Jacksonville,FL
Overall Rating: 9

• Location, and exercise facility was great.
• Water flow in shower was poor last morning of stay.

“Clean, upscale, exciting hotel. Rooms were large with updated amenities. Revolving bar on top was enjoyable.”

Feb 4, 2009 by Tammie from Ocala, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great view, clean and well decorated room.
• Too far to ice machine, and vending and smoking areas.

“Was there 1/2009; nice, spacious room with a great view. I understand the corner rooms are larger but can be a trek from the elevator. We had an emergency; hubby had to take an ambulance ride to the hospital. Security was great! It's just nice to know how they handle something like that. No one ever thinks it will happen to them or their vacation. Think again. It can happen even when youre young, on vacation with your kid, etc. Hotel close to everything. Tourist/sightseeing, good shopping, shows, restaurants, etc. Enjoy!”

Dec 15, 2008 by Jillian from Revere,MA
Overall Rating: 9

• The atmosphere was great and the rotating restaurant was amazing!

“This hotel was so beautiful and in the perfect location. We could have spent the whole weekend just exploring the hotel and the attractions right out the front door! I would definitely recommend this hotel to anyone looking for a fun weekend in NYC.”

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Amenities at New York Marriott Marquis, New York City

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout FAX Fitness Center or Spa Florist Free Newspaper Guest Laundromat Hairdryers Available

Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron Lounge Maid Service Meeting/Banquet Facilities News Stand Phone with data port Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Shower Sofa Bed TV TV Remote Control Television with Cable Temperature Control Valet Parking Vending Machines Video Checkout Wake-up Service

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