Sheraton Manhattan Hotel

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User Reviews for Sheraton Manhattan Hotel, New York City

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Oct 27, 2009 by Takahiro from Erie,CO
Overall Rating: 5

• Convenient.
• Not so clean.

“The location is very good but room was not so clean.”

Oct 21, 2009 by Jim from Smithfield,RI
Overall Rating: 1

• Dirty.

“Dirty mess.”

Sep 7, 2009 by Richard. from Debary,FL
Overall Rating: 9

• Very convenient to midtown.

“The rooms were clean, beds very comfortable, and a perfect location in midtown Manhattan.”

Sep 6, 2009 by Shafeen from Calgary,Canada
Overall Rating: 6

• Good location and free internet access in the lobby
• Dirty rooms that were dirty, old and look well used.

“Hotel was no a four star hotel. It is located accross from Sheraton Manhattan so two Sheraton hotels are kiddy corner from eachother.The rooms are worse than a holiday in, old, well used and unclean. I was happy with the location and service though.”

Sep 2, 2009 by Donna from Saint John,IN
Overall Rating: 8

• The location was awesome.
• The bathroom was too small.

“The room was small, but sufficient for two. Could have been better in the vacuuming and daily room service. The bed was great - large and nice bedding. The tv also was large, so that was nice for those who like to climb into bed and watch some late night tv.”

Sep 2, 2009 by Jane from Victoria,Canada
Overall Rating: 9

• Perfect location, free internet access.

“We had a great time staying in this hotel. It is very convenient as we are right in the Theater district.”

Aug 31, 2009 by Keith from Nashville,TN
Overall Rating: 5

• Great hotel all around for location.
• No response to concerns on the remote not working on the TV.

“After three calls on two different days I gave up on the remote ever working. I was told it would be fixed, but it was not. On my last day I had called down to the front desk explaining that I had a conference call to take that morning for 30 minutes, and asked if they could stop whatever construction their was in the room next door. Nothing was ever done about it, and the noise was so bad I could not take my call.”

Aug 30, 2009 by Olivia from Plymouth,IN
Overall Rating: 10

• Lobby staff and concierge were very helpful and couteous.
• Pod-style coffee pot.

“I would definitely stay here again. The location was great; easy to get a cab; close to many restaurants, and the theaters. Short walk to the subway system. Close to Radio City Music Hall.”

Aug 28, 2009 by Lee Ann from Avondale,PA
Overall Rating: 7

• The best thing about the hotel was the excellent location. It was centrally located to the areas of the city we frequently visit & subways stops
• The noise from the hallways was not filtered by the door. Probably one of the noisiest rooms I have ever stayed in.

“The location of the hotel is it's greatest selling point The comfort of the bed was excellent as well. The room was clean, air conditioning worked well, and a nice sized flat screen TV was a plus. In addition, the access to computers in the lobby was a nice feature. Staff was pleasant and helpful.”

Aug 28, 2009 by Chloe from Vancouver,Canada
Overall Rating: 7

• The location was fantastic, right near Times Square. The bed was comfortable- linens were nice & pillows perfect!
• The room was old, and the furnitures (lamp, aircon) didn't work at first & needed repair. Some towels had holes in them.

“We stayed at Sheraton Manhattan for 4 nights. The locations was really good, right in the heart of Midtown, near Times Square. It was being renovated while we're there so the restos were closed. The room we had was pretty basic and clean, but the room looked old. The bed was perfect though and the washroom was also good. We just didn't like it that the aircon didn't work well, we had to call the engineer to turn it on and the rest of the time, we had to experiment to turn it on again. The lamp we had at first didn't work so the housekeeper had to replace it. The staff were really helpful and friendly though that despite the problems we had at the room, they attended to us immediately.”

Aug 26, 2009 by James from Mississauga,Canada
Overall Rating: 8

• The Link in the lobby and excellent concierge service.
• Common for NYC, but the room was quite small.

“Hotel lobby is very nice with marble and dark wood. Came in late on a Friday evening and was immediately checked in to our expected room. Used the expert assistance of the concierge service on at least two or three occasions for directions or meal suggestions. Check-out was a breeze and there were no extra charges. Room was clean, although small, and had a nice sized plasma TV and a very comfortable bed with nice linens. Overall, very happy with this hotel as our choice for our first NYC visit.”

Aug 26, 2009 by Jerry from Toronto,Canada
Overall Rating: 6

• Friendly concierge.
• No Towels, TV remote did not work, Security key finiky, service was poor.

“Price and location were good. Room amenities were not at the standard I expected. Beds were confortable.”

Aug 24, 2009 by Hanna from Mountain Home,TN
Overall Rating: 9

• The king size bed and the bedding. Excellent location.
• Street noise is strong at night, but it's the same way at any hotel in NY City.

“Staff was friendly and the room clean. Starbucks coffee (regular and decaf) was provided w/ coffeemaker in the room. Bedding and bed was luxurious.”

Aug 18, 2009 by kathy from Hillsborough,CA
Overall Rating: 3

• great location
• room very small and dirty

“The overall location was good and we spend most of time spend out side of hotel. The room was very dusty. The lobby stuff was very rude especially the manager in charge.”

Aug 17, 2009 by David from Dickinson,TX
Overall Rating: 5

• Location
• No room service, construction noise all the day, cracks in bathtub.

“It seems very old, and outdated. Housekeeping didn't clean our room till about 3 O'clock everyday. A lot of construction noise...hotel repairs going on from 9-5. They said room service had been stopped for the summer.”

Aug 16, 2009 by Karen from Los Angeles,CA
Overall Rating: 8

• hotel staff accommodating.
• Rollaway beds uncomfortable

“solid hotel. accommodating front desk and bag check-in.”

Aug 13, 2009 by Sara from Wynantskill,NY
Overall Rating: 9

• Room had a great view! The bed was amazingly comfortable!
• Restaurant/bar was closed except for breakfast! No room service!

“I was nervous about this hotel after reading other reviews but our stay was perfect! We had a nice king sized room on the 15th floor with a view. The staff was very accommodating to all of our requests, from holding our luggage to bringing us new batteries for our TV remote. The hotel was very clean and the staff very courteous and professional. We didn't hear any noise from neighboring guests as others have stated in their reviews. The computers in the lobby were a plus although we didn't get a chance to use them until very late at night. The only drawback was there was no room service and the restaurant was only open for breakfast. This only caused us to discover many wonderful nearby delis & cafes to eat at, in fact the Carnegie Deli is only a short walk from this hotel!”

Aug 9, 2009 by Faithanne from Dewitt,NY
Overall Rating: 8

• Staff was excellent. linens were obviously clean. Location unsurpassed.
• Layout was awkward. Decor felt mass hotel-ish.

“Great check in / out. Very friendly helpful people. They're nothing but friendly-welcoming! Bed linens were immaculate.”

Aug 8, 2009 by Nancy from Los Angeles,CA
Overall Rating: 2

• Good location.
• Needs renovations badly.

“The rooms are very run down. There was a disgusting metal table next to bed I couldn't touch. Upholstery was torn on chair. This is inappropriate for 3.5star hotel-Sheraton. Wall paper peeling. Was switched to another room after 1 day. No chair in 2nd room - still peeling wallpaper, sink not draining properly. Nice staff. Very disappointed. Have stayed at hotel before -- when it wasn't run down.”

Aug 3, 2009 by Darlene from Winnie,TX
Overall Rating: 1

• Location.
• Wet carpet, changing rooms, no towels, washrags for hours unfriendly.

“Restaurant was closed for summer, no wash cloths, towels for hours, unfriendly when we ask to keep our bags when we checked out, had to change rooms because carpet was soaking wet. Just was not a good hotel to be a Sheraton in New York.”

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Amenities at Sheraton Manhattan Hotel, New York City

24 Hour Front Desk Business Center Coffee Maker in Room Concierge Express Checkout Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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