Sheraton Manhattan Hotel

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User Reviews for Sheraton Manhattan Hotel, New York City

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Oct 27, 2009 by Takahiro from Erie,CO
Overall Rating: 5

• Convenient.
• Not so clean.

“The location is very good but room was not so clean.”

Oct 21, 2009 by Jim from Smithfield,RI
Overall Rating: 1

• Dirty.

“Dirty mess.”

Sep 6, 2009 by Shafeen from Calgary,Canada
Overall Rating: 6

• Good location and free internet access in the lobby
• Dirty rooms that were dirty, old and look well used.

“Hotel was no a four star hotel. It is located accross from Sheraton Manhattan so two Sheraton hotels are kiddy corner from eachother.The rooms are worse than a holiday in, old, well used and unclean. I was happy with the location and service though.”

Sep 2, 2009 by Donna from Saint John,IN
Overall Rating: 8

• The location was awesome.
• The bathroom was too small.

“The room was small, but sufficient for two. Could have been better in the vacuuming and daily room service. The bed was great - large and nice bedding. The tv also was large, so that was nice for those who like to climb into bed and watch some late night tv.”

Sep 2, 2009 by Jane from Victoria,Canada
Overall Rating: 9

• Perfect location, free internet access.

“We had a great time staying in this hotel. It is very convenient as we are right in the Theater district.”

Aug 31, 2009 by Keith from Nashville,TN
Overall Rating: 5

• Great hotel all around for location.
• No response to concerns on the remote not working on the TV.

“After three calls on two different days I gave up on the remote ever working. I was told it would be fixed, but it was not. On my last day I had called down to the front desk explaining that I had a conference call to take that morning for 30 minutes, and asked if they could stop whatever construction their was in the room next door. Nothing was ever done about it, and the noise was so bad I could not take my call.”

Aug 28, 2009 by Lee Ann from Avondale,PA
Overall Rating: 7

• The best thing about the hotel was the excellent location. It was centrally located to the areas of the city we frequently visit & subways stops
• The noise from the hallways was not filtered by the door. Probably one of the noisiest rooms I have ever stayed in.

“The location of the hotel is it's greatest selling point The comfort of the bed was excellent as well. The room was clean, air conditioning worked well, and a nice sized flat screen TV was a plus. In addition, the access to computers in the lobby was a nice feature. Staff was pleasant and helpful.”

Aug 28, 2009 by Chloe from Vancouver,Canada
Overall Rating: 7

• The location was fantastic, right near Times Square. The bed was comfortable- linens were nice & pillows perfect!
• The room was old, and the furnitures (lamp, aircon) didn't work at first & needed repair. Some towels had holes in them.

“We stayed at Sheraton Manhattan for 4 nights. The locations was really good, right in the heart of Midtown, near Times Square. It was being renovated while we're there so the restos were closed. The room we had was pretty basic and clean, but the room looked old. The bed was perfect though and the washroom was also good. We just didn't like it that the aircon didn't work well, we had to call the engineer to turn it on and the rest of the time, we had to experiment to turn it on again. The lamp we had at first didn't work so the housekeeper had to replace it. The staff were really helpful and friendly though that despite the problems we had at the room, they attended to us immediately.”

Aug 24, 2009 by Hanna from Mountain Home,TN
Overall Rating: 9

• The king size bed and the bedding. Excellent location.
• Street noise is strong at night, but it's the same way at any hotel in NY City.

“Staff was friendly and the room clean. Starbucks coffee (regular and decaf) was provided w/ coffeemaker in the room. Bedding and bed was luxurious.”

Aug 18, 2009 by kathy from Hillsborough,CA
Overall Rating: 3

• great location
• room very small and dirty

“The overall location was good and we spend most of time spend out side of hotel. The room was very dusty. The lobby stuff was very rude especially the manager in charge.”

Aug 17, 2009 by David from Dickinson,TX
Overall Rating: 5

• Location
• No room service, construction noise all the day, cracks in bathtub.

“It seems very old, and outdated. Housekeeping didn't clean our room till about 3 O'clock everyday. A lot of construction noise...hotel repairs going on from 9-5. They said room service had been stopped for the summer.”

Aug 16, 2009 by Karen from Los Angeles,CA
Overall Rating: 8

• hotel staff accommodating.
• Rollaway beds uncomfortable

“solid hotel. accommodating front desk and bag check-in.”

Aug 9, 2009 by Faithanne from Dewitt,NY
Overall Rating: 8

• Staff was excellent. linens were obviously clean. Location unsurpassed.
• Layout was awkward. Decor felt mass hotel-ish.

“Great check in / out. Very friendly helpful people. They're nothing but friendly-welcoming! Bed linens were immaculate.”

Aug 8, 2009 by Nancy from Los Angeles,CA
Overall Rating: 2

• Good location.
• Needs renovations badly.

“The rooms are very run down. There was a disgusting metal table next to bed I couldn't touch. Upholstery was torn on chair. This is inappropriate for 3.5star hotel-Sheraton. Wall paper peeling. Was switched to another room after 1 day. No chair in 2nd room - still peeling wallpaper, sink not draining properly. Nice staff. Very disappointed. Have stayed at hotel before -- when it wasn't run down.”

Aug 3, 2009 by Darlene from Winnie,TX
Overall Rating: 1

• Location.
• Wet carpet, changing rooms, no towels, washrags for hours unfriendly.

“Restaurant was closed for summer, no wash cloths, towels for hours, unfriendly when we ask to keep our bags when we checked out, had to change rooms because carpet was soaking wet. Just was not a good hotel to be a Sheraton in New York.”

Jul 31, 2009 by Marlene from Plattsmouth,NE
Overall Rating: 7

• Location, Staff.

“The location was perfect for Times Square and Manhattan, in general. The staff was very helpful and hotel was clean. Only problem was remote for TV didn't work, the replacement we asked for worked off and on. Also, web site says rooms have docking station for Ipod, which they did not. We were not happy to find the restaurant in the hotel, Russo's, to be shut down for the summer. Overall, very satisfied.”

Jul 26, 2009 by Patricia from Citrus Heights,CA
Overall Rating: 8

• The location is great.
• There is no information in the hotel room about the facilities.

“Location. Location. Location. This hotel offers a great location for a New York visitor. Our room was spacious and had a wonderfully comfortable bed. BUT -- The downside of this hotel is the lack of written information in the room to guide you through the amenities available and the locations. This may be an oversight for our particular room but staff members never attempted to correct the problem.”

Jul 24, 2009 by Larry from Ladson,SC
Overall Rating: 6

• The area it was near.
• The room.

“The room/bath room was outdated. The beds were the best part of the whole stay!”

Jul 19, 2009 by from Farmington Hills,MI
Overall Rating: 1

“A motel is for sure better than what they call them self hotel. The room is too old I thought I will become a deaf because of the noise inside the room. The A/C too noisy. The furniture too old and the wall is a complete joke.”

Jul 19, 2009 by Daryl from Toronto,Canada
Overall Rating: 6

• The location was great, close to everything.
• Dirty carpets, old wall paper falling off the wall, slow elevators.

“Needs work. Though it has a good location, there are very few perks to this hotel. The place is run down and needs a makeover badly. The carpets in the rooms are dirty and the wall paper is peeling. The walls are paper thin, and you will hear everything going on in your neighbor's room! The elevators are slow and dirty. We were on the 15th floor and often waited 5 minutes for the elevator. There was a nice pool, rare for hotels in this location. The staff was helpful and there was free internet access in the lobby, though you had to wait for computers to open up.”

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Amenities at Sheraton Manhattan Hotel, New York City

24 Hour Front Desk Business Center Coffee Maker in Room Concierge Express Checkout Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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