Westin New York Times Square

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User Reviews for Westin New York Times Square, New York City

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Nov 30, 2009 by Lisa from Baldwinsville,NY
Overall Rating: 2

• Area was not too bad.
• Room was dirty towels and bathroom amenities were missing TV did not work.

“I
travel to NYC monthly and stay at 4 star hotels including trump on central park west and westin is definitely not anywhere near 4 star it is dirty and when
I called front desk for missing amenities no one seemed to care. Also no hotel security at all.”

Nov 25, 2009 by Jeff from Rockaway,NJ
Overall Rating: 8

• Very clean rooms albeit small. Attentive staff.
• Location at Time Square can be difficult to access by car during peak periods.

“Very clean rooms. Excellent staff. Check-in and check-out was easy. Checked bags took awhile to get back at the end of the day. Although centrally located on Time Square, it can be very difficult to access by car due to the car and pedestrian traffic at peak periods. Bell attendants very helpful in getting taxis.”

Nov 18, 2009 by Kelly from Scarborough,Canada
Overall Rating: 9

• Everything.

“This hotel had a great location, good views and every cab driver knew where it was.”

Nov 17, 2009 by Roberta Messina from Sayville,NY
Overall Rating: 10

• Very good location. We were able to check in early.

“Hotel and staff was very nice. Room was very clean. It was in a very convenient location. Enjoyed it very much.”

Oct 28, 2009 by Tracy from Philadelphia,PA
Overall Rating: 9

• Great for anyone wanting to see Times Square and fun bar.
• Felt dark and a little depressing but comfortable in room.

“We had a room on the Hudson River side of the hotel, with some distance to the next building it was one of the best views we've had in the city! Great shower with double head, and roomy bathroom for New York. Very comfortable bed!”

Oct 20, 2009 by Dave from Avon,CT
Overall Rating: 8

• Location.
• Check in - room not ready until 6pm.

“Hotel is very good, great location and very good room. Staff were friendly and helpful. Only one issue, we'd booked 2 rooms and only 1 was ready at check in. Problem eventually resolved by being given another room.”

Oct 20, 2009 by Tami from Kanata,Canada
Overall Rating: 10

• Everything! Great room, staff, awesome location!
• The ticket / theater person we talked to one day was rude, only negative!

“This hotel was amazing in all ways. They upgraded our room for free when we arrived. The staff was always pleasant from the moment we arrived till we left and in all areas of the hotel. The rooms were big and gorgeous and location and security was great as well!”

Oct 17, 2009 by Loryn from Mundelein,IL
Overall Rating: 10

• Everything

“Friendly staff, clean and inviting.”

Oct 15, 2009 by Ron from Kingston,Canada
Overall Rating: 7

• Location was very close to Times square.
• We had some money go missing from our room.

“The hotel was situated very close to Times Square and Port Authority (for bus or subway). Rooms were a decent size considering you are in downtown Manhattan. Rooms were very clean and well appointed. We had some problems with our in room safe and did unfortunately have some money go missing from our room. Security is currently investigating our loss - time will tell.”

Oct 8, 2009 by Jonathan from Shorewood,MN
Overall Rating: 5

• Location.
• Stained carpet in the room.

“This hotel is a couple blocks from Times Square. The hotel room size was excellent by NYC standards (was offered larger room without a view), but the room decor was quite dated and in average condition at best. Staff seemed minimal, and more often than not there was no one at the concierge desk. (Not sure if there was a bell to ring) Compared to other 4 star hotels I have stayed at (not in NYC), this would not measure up. However, the stay was comfortable and without incident.”

Oct 4, 2009 by Sam from Ames,IA
Overall Rating: 9

• Great location, clean, and good service.

“Excellent hotel in the heart of Times Square. Subway and shows are right next door.”

Oct 1, 2009 by Peter from Seattle,WA
Overall Rating: 8

• The location was very good; good food nearby; clean rooms.
• There was not much staff present; no counters in bathroom; noisy, could hear showers/toilets in other rooms.

“I would rate this at 3 1/2 not 4 star.”

Sep 11, 2009 by Marlyne from Knob Noster,MO
Overall Rating: 10

• The room was upgraded to a spacious corner room that was very upscale.
• We were very pleased with everything about the hotel.

“This hotel was very upscale and extremely close to the action of Broadway and Times Square yet out of the hustle. We also felt very safe at all times. The staff were all very nice and helpful. I would definitely recommend this hotel to future guests wanting to be near everything but not overwhelmed by it.”

Sep 11, 2009 by Ida from Montreal,Canada
Overall Rating: 7

• Great location.

“The rooms are clean and decent size. Very quiet considering the location.”

Sep 9, 2009 by Curt from Midland,TX
Overall Rating: 9

• Great location and great room for the price.
• Hard to get to if traveling by car.

“Overall great.”

Sep 1, 2009 by Valerie from Tucson,AZ
Overall Rating: 8

• stylish, quiet in heart of city
• Check-in was at 3 - room not ready until 4:30 ---waiting for room took a large bite out of our schedule

“Everything was great with the exception of check-in. In addition to long lines, our room was not ready on time. We had to check back several times. Fortunately, we didn't have anything scheduled that couldn't wait. Also iron and desk light were not working.”

Aug 16, 2009 by Klipp from Delray Beach,FL
Overall Rating: 9

• Steak house was amazing.
• Bathroom doors in the room.

“Had a nice stay. All was good, except the bathroom door was tough to move.”

Aug 7, 2009 by Tim Murphy from Auburn,NY
Overall Rating: 9

• Great location.
• Nothing.

“Great location and Value for the price. Located in the heart of NYC. Would recommend to anyone.”

Jul 15, 2009 by Brandy from Chula Vista,CA
Overall Rating: 9

• This hotel was near all the entertainment in the city, near subway.
• The hotel did not have a pool.

“The hotel was great if you are looking to be near everything. Great location and near everything. The room was clean and staff somewhat nice.”

Jul 14, 2009 by Greg from Lincoln,CA
Overall Rating: 9

• You get what you expect with a Westin, but nothing over the top.
• I expected a little more luxury.

“Nice hotel, close to Times Square (a block and half off). The common areas are nice, but not over the top. The room is nice, clean and comfortable, but again, not over the top. I would recommend for a good price, but don't expect luxury. Expect nice, but not quite luxury. Internet is available, but for $15/day.”

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