Hilton Times Square

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User Reviews for Hilton Times Square, New York City

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Apr 29, 2008 by Pat from Geneva, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Every thing was just great. It was clean and comfortable.
• I did not have a good view of the city from my window.

“What else is there to say. The Hotel was great. We had such a good time during our 1 night stay in New York.”

Apr 28, 2008 by R from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice bedding and great view.
• Entry to hotel is time consuming, a couple of bad apples on doorman staff.

“Our room on the 29th floor was freshly decorated and the king bed as well as the uptown view were both excellent. Most staff were friendly and helpful with a couple of exceptions. The location is very convenient, but it can be a somewhat noisy hotel in a noisy area of Manhattan packed with tourists. Getting to the lobby via elevator from street level was annoying at times.”

Apr 28, 2008 by Jay from Boston, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Proximity to times square.
• Room was a little too close to the elevator.

“Concierge staff was very friendly and knowledgeable. Rooms were clean and bright.”

Apr 27, 2008 by Jennifer from Creve Coeur, MO

Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, we could walk to theatres and restaurants.
• Did not include breakfast.

“The staff was very friendly and accomodating. They were more than happy to offer us a king bed instead of a full, which the reservation was for. The bedding was comfortable. The bar lobby area and rooms were very clean. The location was perfect! We could walk to theatres and restaurants and shops. I would definitely stay here again.”

Apr 26, 2008 by Lynda from Marlborough, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, beds are comfortable, staff friendly.
• Lobby is nice but it isn't a four star lobby, room was great, though.

“Overall, we were really happy with the hotel. The location was great! Staff friendly. Rooms spacious for NYC and beds were really comfortable!”

Apr 25, 2008 by Don from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to many attractions.
• No pool-Jacuzzi.

“Close to Penn Station. Walking distance to many theaters, restaurants, Central park. Very clean. Wish there would have been Jacuzzi to relax in after a day of sightseeing. Overall, very pleased.”

Apr 25, 2008 by Zayda C. from Burlington, MA
Overall Rating: 6
Cleanliness:[10] • Staff:[4] • Location:[8]

• The location was convenient and every main attraction was in walking distance.
• The staff was not friendly enough. I have traveled to New York many times and have stayed at other hotels and received better service elsewhere.

“The location was great but if you are looking to get a nice drink at the end of the day before heading out to a show make sure you leave enough time. At the bar in the lobby it took a good 10 minutes or so to get someone's attention and that was only because I got tired of sitting at the table waiting. Once I went to the bar their was absolutely no eye contact when I ordered my and my friends drink and got a quick, you are sitting at the table right completely brushing me off before I could even order my appetizer. Once the drinks came we ordered an appetizer and waited for about 15 minutes before I had to tell the waiter that if it was going to take longer to forget it because my friend and I needed to catch a show. We had just ordered a dip with chips nothing that should take a long time to make. The bar area was not so busy and there were 2-3 staff members working it and the service was terrible. I have been to New York City many times and have to say that I would never stay here again. It's so important that when a guest has been out all day walking or shopping that they have a place where they can sit for a minute with a drink, relax, and regroup.”

Apr 25, 2008 by Rita from Cherry Hill, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very convenient to shows.
• No swimming pool.

“Very clean and centrally located.”

Apr 24, 2008 by Nancy from Voluntown, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Requests honored, smiles present.
• No refrigerator for peers. Use/ only for sale items.

“We were pleased and would happily return there. The beds & pillows were the most comfortable we have experienced ever!”

Apr 24, 2008 by Bonnie from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean and convenient to theaters.
• No microwave or refrigerator.

“The hotel has very comfortable beds. Rooms are spacious and clean. Staff is pleasant and helpful.”

Apr 24, 2008 by Kristen from New Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• Room size and cleanliness.
• The concierge was not helpful.

“Had a great experience. Very happy! The worst part was the concierge who could not recommend a single restaurant! Completely useless!”

Apr 23, 2008 by Joan from Wilmington, DE
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room and staff were great.
• The people next door partied from midnight until 5:30 a.m.

“The hotel was great. The room next door (adjoining door) was horrible. The people were very loud from midnight until 5:30 a.m. I was exhausted. Security coming up at 2 a.m. did little to stop them.”

Apr 22, 2008 by Sharon from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was very quiet considering the location!
• There was a constant noise of water running in the bathroom.

“Extremely convenient location in the middle of the action. Very quiet, comfortable, spacious rooms. Staff was very friendly and helpful. Definitely eat the breakfast buffet at the restaurant rather than ordering room service, which is very expensive!”

Apr 15, 2008 by Mike from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location with larger guest room than I've normally seen.
• The fact that getting to street level requires ride on two different elevators could be a problem for some guests.

“Clean, updated, Hilton Hotel centrally located in New York's theater district. Metro station is less than a block away. Helpful staff. Unusually large guest rooms for a NYC hotel.”

Apr 14, 2008 by Mon from Garfield, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Convenience.
• Entrance to hotel was very poorly marked and difficult to find.

“Our stay here was enjoyable with the only real detraction being the entrance to the hotel (difficult to find). Staff was very helpful and we had no problems with the room. Good experience.”

Apr 9, 2008 by Kerrt from Florence, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness of staff and cleanliness of room.
• We could only stay one night.

“An outstanding hotel that understands the importance of treating guests as guests not an intrusion. I would stay there again in a heartbeat! One of the best in New York.”

Apr 9, 2008 by Lynn from Sacramento, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Hotel staff was friendly and helpful.
• 2 of the electrical outlets in bathroom didn't work and no fan in bathroom.

“Convenient location to theaters, restaurants, subway and shopping. Room service menu pricey.”

Apr 9, 2008 by N from Etobicoke, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• The hotel was ideally situated in Times Square. We could conveniently access the subway, restaurants and different areas of the city.
• They had two sets of elevators to access the floors. Construction on gym made it inaccessible.

“It was overall a great experience. The staff did a great job at rushing when they realized we might be late for our flight home.”

Apr 8, 2008 by Jante from Dix Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious room and breathtaking views of the city.
• Above wasn't the best restaurant, just okay.

“Excellent location. Spacious room. Nicely appointed with flat screen TV. Great view of the city including the Empire State Bldg, Statue of Liberty, Hudson River, the new New York Times Bldg across the street and 1 Penn Plaza straight ahead.”

Apr 8, 2008 by Kim from Southbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Breakfast prices.

“Excellent location. Nice rooms. Very friendly staff. Very happy with our experience.”

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Amenities at Hilton Times Square, New York City

Business Center Fitness Center or Spa Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Pets Allowed

Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable