Howard Johnson Express Inn-New York City

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User Reviews for Howard Johnson Express Inn-New York City, New York City

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Mar 26, 2008 by Eddie from Mississauga, ON CA
Overall Rating: 1
Cleanliness:[1] • Location:[1]

• Everything.

“The worst exp I have ever had.”

Mar 13, 2008 by Adam from Turner, ME
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[5]

• Comfort of bed.
• Under construction no lobby.

“Under construction no lobby they used a room as the front desk very cramped, room key stopped working a lot. Clean room nice for money.”

Jan 26, 2008 by Rory from Detroit, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Close to subway lines; near good, affordable restaurants.
• Limited cable service; no movies.

“The Howard Johnson Express on East Houston was like a dorm room, except perfectly clean. The location couldn't have been better for my purposes, close to subway and bus lines; in walking distance of Greenwich Village. The front desk staff was helpful and cheerful and refused a tip for leaving a suitcase after checkout for later pickup. I'd stay there again--at the same price.”

Jan 1, 2008 by Juluis from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was excellent.
• The rooms were small.

“It was nice only if I had more space.”

Dec 19, 2007 by David from East Greenbush, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• The location was convenient to where I was traveling.
• The service was poor and we were put into a situation that we should not have been.

“After arriving in our room and unpacking we discovered the remote control to the TV was not fully functional. When I tried to call the front desk to get another one I discovered the phone did not work either. I walked down to get another remote and the one person working there that night offered me another room. I explained that I just needed a new remote. She explained that she did not have one but gave me a universal to her own TV and demonstrated how to program it. I took the remote back and after programming it I realized it was not the remote but the TV that was not working. (That explained why she offered me another room immediately instead of offering me the remote.) At this point I was too tired to watch TV anyway so I just went to sleep. The next morning when getting into the shower I found it was dirty around the inside of the tub. I should have taken the room she offered, I thought. She also new the phone line was down I found out while checking out the next morning. Overall it was a pretty poor experience.”

Dec 12, 2007 by Kristen from Alexandria, VA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[9]

• Location.
• Room size and inappropriate staff.

“Very uncomfortable. Also, when I politely asked the desk staff if there was anything they could do, the clerk responded "you can all spoon, and I can come watch." very inappropriate and made myself and my guests very uncomfortable. Would not stay at a Howard Johnson/express again.”

Nov 15, 2007 by Robin I. from Glastonbury, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• Nothing. The hotel room was dirty stains on the bedspread.
• Cigarette burns in the blanket and the lampshade, carpet stained and dirty.

“I feel I am entitled to a refund. The room was dirty. The fire doors to the stairwells would not latch and were open. It made me feel unsafe. I have never stayed in a hotel where I was so uncomfortable.”

Oct 30, 2007 by Ingrid from San Francisco, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• It was within walking distance of some major attractions.
• The room was tiny and over priced.

“The hotel was low maintenance and the room was small. However, as a business traveler it worked out for my needs this time.”

Oct 24, 2007 by Rita from Rochester, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, great location in new York city, helpful staff.
• I liked everything.

“I liked my stay at the Howard john sons because it was everything I expected. The room was clean, a decent size (by Manhattan standards) in an excellent location. I highly recommend it for everyone who wants a clean, modern room in Manhattan without paying a fortune.”

Oct 16, 2007 by Sherman from Dayton, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• They were accommodating.
• Rooms smelled like smoke.

“Rooms smell like smoke, TVs didn't work, and there was a leak in the bathroom of my first room. The staff was helpful and friendly, but the hotel didn't have a very beautiful look to it.”

Oct 10, 2007 by Nicole from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very quaint and great location, the staff was helpful as well.
• The room was very small and smelled moldy, but was still clean.

“Great value! The 1-star hotel was nicer than some 2 stars Ive stayed in. The room was very small and a bit stuffy/smelly, but once the AC was turned on it was ok. Overall, pretty clean and great customer service. I would stay there again.”

Sep 6, 2007 by N from Ashland, MA
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[6]

• Location was good. Near public transportation and surrounded by restaurants.
• Rooms were filthily and smelled of urine. Had to switch rooms 3 times.

“Accessible and untidy.”

Aug 20, 2007 by Patty from Los Altos, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Price.
• Room, price, location, and size of room.

“We got a better rate from the hotel direct for our 2nd night.”

Aug 18, 2007 by Louis from Dyer, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean, convenient; friendly and efficient.
• Breakfast - tray of snacks in the lobby.

“Fine for what it is - economical, clean, friendly; good location.”

Jul 15, 2007 by Andrea from Cornwall, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very quiet despite access to a busy street.
• I have no complaints.

“I would stay here again. The staff was very helpful when I needed directions.”

Jul 15, 2007 by Ram from Ocala, FL
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[8]

• Probably location.

“I would not recommend this hotel, but for the location. A word of comment for the friendly front desk staff.”

Jul 9, 2007 by Kelly from Pittsford, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff.
• The air conditioner in my room was leaking water and the floor was dirty.

“It was an affordable, convenient way to plan my business trip even if it was not spectacular. The staff was very accommodating.”

Jun 30, 2007 by Stephen P. from Wantagh, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was helpful, polite, and well-spoken.
• Underground room; air conditioning temp could not be altered.

“Having only seen the lobby, elevator and one room, I'm not qualified to review the entire hotel. The staff members I met were personable, helpful and well-spoken. That the air-conditioning temp in the subterranean room was unalterable was only an inconvenience the first night; Nature having complied more than the hotel. The bathroom was immaculate, but the dislocated curtains, beyond my reach, remained, despite a daily tip, unprepared allowing unwelcome light and giving passersby an almost uninsured view into my room.”

Jun 18, 2007 by Susan from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Bath tub was a working, quality spa/whirl pool w/ several jets!
• The neighborhood seemed a bit unsafe, and coffee dispenser was not working.

“You get the most bangs for your buck at this hobo. Spacious (by NY city standards) rooms with a great view, a whirl pool bath tub, just blocks from the subway, a bus stop directly in front of hotel, friendly service, walking distance from little Italy - I'll definitely go again!”

Jun 4, 2007 by Miranda from Portland, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Air conditioning and location were outstanding.
• Small and that smoking were allowed in the rooms.

“It was a great place for someone who wanted a budget room in a good location. There were some great places to eat and an artsy movie theater nearby or next door. It was easy to get on the subway from also. The hotel had TV and air conditioning that let us relax and sleep well.”

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