Howard Johnson Express Inn-New York City

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User Reviews for Howard Johnson Express Inn-New York City, New York City

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Sep 24, 2009 by Cathay from Vienna,VA
Overall Rating: 8

• Location.
• Too expensive for the small room size.

“Extremely friendly and personable night front desk manager; comfortable, quality amenities: bedding, towels, bathrobe, etc. but rooms were so small that two's a crowd. Fine for business or very short stays.”

Aug 25, 2008 by Tonia from Lakeside, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• Extremely clean and in a great location.
• The room was small but that is to be expected in NYC.

“Perfect for a couple on a short vacation.”

Aug 24, 2008 by Richard from Elkridge, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location was great, and the room was adequate for one person and always clean.
• There were no "extras" food service, lobby, etc. and even the vending machine didn't work.

“If you're on your own or with one traveling companion, and don't want to pay too much for a place to stay, the Gem is in a great location and makes for a comfortable place to return to at the end of a busy day exploring New York. Although there was a bit of confusion checking in (apparently the cleaning service hadn't yet finished the rooms), the folks at the desk were apologetic and friendly, offering me extra time for checkout my last day there. And they were all very knowledgeable about where to find groceries and good places to dine. The location is great. You're not stuck in touristy midtown, and you can walk to and through many great neighborhoods. Soho, the Lower East Side, Greenwich Village--as well as the lower Manhattan landmarks, like the Brooklyn Bridge and Ground Zero.”

Aug 13, 2008 by Kristine from Lamar, CO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel staff was very friendly, and very accommodating.
• Rooms were too small.

“It was very clean, but just not enough room to move around in.”

Aug 8, 2008 by Ron from Taneytown, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• The room was very clean and comfortable.
• The entry way to the hotel was dirty, it needed to be mopped.

“The hotel was in a great location for our needs. It was in close proximity to restaurants and our daughter's apartment. The room was quite clean and comfortable. There was a view of a nearby park from our room unlike the majority of hotel rooms in New York.”

Jul 21, 2008 by Brad from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Nice TV, new beds/furniture, new bathroom, it appeared to be new or newly refurbished.
• Very small lobby, safe did not work, they didn't fix it when we asked.

“For us it was a great location, near SOHO-it is billed as being in SOHO but that was kind of stretch if you ask me, near East Village, near Chinatown-a 20-minute stroll down Houston to Greenwich Village. The room was that of a small but classy boutique hotel - very clean. The staff was well trained. Perfect for youngish professionals on a biz trip who also want to do a little shopping and sight seeing. We really loved the whole foods shop/market/coffee shop which was one block away and went there almost every day. I would go back. Hotels in Manhattan are outrageously priced. Only $30 in cab from LaGuardia.”

Jul 11, 2008 by Ryan from Keizer, OR
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[4]

• Very nicely appointed with flat screen TV and very clean!
• Small rooms with one bed and no room for a rollaway. Location is not the nice part of SoHo.

“My friend and I went and I had to sleep on the floor in a three foot wide space on the floor. They had no double bed rooms and no room for a rollaway whatsoever. The rooms are clean and nicely appointed, but the area, despite its "SoHo" location is more like the East Village. I didn't feel unsafe, just uncomfortable. Some of the best pizza in NYC is right there at Ray's! The biggest problem with my visit is the incompetence of some of the staff.”

Jul 10, 2008 by Christine
Overall Rating: 8

• The front
  desk helped us with food in the area, menus, etc.

“Small, clean and
convenient.”

Mar 26, 2008 by Eddie from Mississauga, ON CA
Overall Rating: 1
Cleanliness:[1] • Location:[1]

• Everything.

“The worst exp I have ever had.”

Mar 13, 2008 by Adam from Turner, ME
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[5]

• Comfort of bed.
• Under construction no lobby.

“Under construction no lobby they used a room as the front desk very cramped, room key stopped working a lot. Clean room nice for money.”

Jan 26, 2008 by Rory from Detroit, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Close to subway lines; near good, affordable restaurants.
• Limited cable service; no movies.

“The Howard Johnson Express on East Houston was like a dorm room, except perfectly clean. The location couldn't have been better for my purposes, close to subway and bus lines; in walking distance of Greenwich Village. The front desk staff was helpful and cheerful and refused a tip for leaving a suitcase after checkout for later pickup. I'd stay there again--at the same price.”

Jan 1, 2008 by Juluis from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was excellent.
• The rooms were small.

“It was nice only if I had more space.”

Dec 19, 2007 by David from East Greenbush, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• The location was convenient to where I was traveling.
• The service was poor and we were put into a situation that we should not have been.

“After arriving in our room and unpacking we discovered the remote control to the TV was not fully functional. When I tried to call the front desk to get another one I discovered the phone did not work either. I walked down to get another remote and the one person working there that night offered me another room. I explained that I just needed a new remote. She explained that she did not have one but gave me a universal to her own TV and demonstrated how to program it. I took the remote back and after programming it I realized it was not the remote but the TV that was not working. (That explained why she offered me another room immediately instead of offering me the remote.) At this point I was too tired to watch TV anyway so I just went to sleep. The next morning when getting into the shower I found it was dirty around the inside of the tub. I should have taken the room she offered, I thought. She also new the phone line was down I found out while checking out the next morning. Overall it was a pretty poor experience.”

Dec 12, 2007 by Kristen from Alexandria, VA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[9]

• Location.
• Room size and inappropriate staff.

“Very uncomfortable. Also, when I politely asked the desk staff if there was anything they could do, the clerk responded "you can all spoon, and I can come watch." very inappropriate and made myself and my guests very uncomfortable. Would not stay at a Howard Johnson/express again.”

Nov 15, 2007 by Robin I. from Glastonbury, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• Nothing. The hotel room was dirty stains on the bedspread.
• Cigarette burns in the blanket and the lampshade, carpet stained and dirty.

“I feel I am entitled to a refund. The room was dirty. The fire doors to the stairwells would not latch and were open. It made me feel unsafe. I have never stayed in a hotel where I was so uncomfortable.”

Oct 30, 2007 by Ingrid from San Francisco, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• It was within walking distance of some major attractions.
• The room was tiny and over priced.

“The hotel was low maintenance and the room was small. However, as a business traveler it worked out for my needs this time.”

Oct 24, 2007 by Rita from Rochester, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, great location in new York city, helpful staff.
• I liked everything.

“I liked my stay at the Howard john sons because it was everything I expected. The room was clean, a decent size (by Manhattan standards) in an excellent location. I highly recommend it for everyone who wants a clean, modern room in Manhattan without paying a fortune.”

Oct 16, 2007 by Sherman from Dayton, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• They were accommodating.
• Rooms smelled like smoke.

“Rooms smell like smoke, TVs didn't work, and there was a leak in the bathroom of my first room. The staff was helpful and friendly, but the hotel didn't have a very beautiful look to it.”

Oct 10, 2007 by Nicole from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very quaint and great location, the staff was helpful as well.
• The room was very small and smelled moldy, but was still clean.

“Great value! The 1-star hotel was nicer than some 2 stars Ive stayed in. The room was very small and a bit stuffy/smelly, but once the AC was turned on it was ok. Overall, pretty clean and great customer service. I would stay there again.”

Sep 6, 2007 by N from Ashland, MA
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[6]

• Location was good. Near public transportation and surrounded by restaurants.
• Rooms were filthily and smelled of urine. Had to switch rooms 3 times.

“Accessible and untidy.”

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