Best Western Convention Center Hotel [New York City, NY]- Hotel Reviews - MyTravelGuide.com


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Best Western Convention Center Hotel 2-star

522 West 38Th Street, New York, NY

Discover the Best Western Convention Center Hotel, located just block from the Jacob Javitz Convention Center and only 4 blocks from Times Square.[more]

  • Amenity Highlights — Handicapped Rooms/Facilities, AM/FM Alarm Clock, Coffee Maker in Room, Elevators, Hairdryers Available
  • Average User Rating: 6.0 [rate it]
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User Reviews for Best Western Convention Center Hotel, New York City

Average User Rating: 6.0
Overall user rating
Cleanliness:[6.5] • Staff:[6.5] • Location:[4.5]
Based on 779 user ratings

Oct 12, 2009 by Eric from Arlington,VA
Overall Rating: 6 Overall user rating

  • Temperpedic mattress.
  • Odd smell throughout hotel.

“Being in town for a seminar in Time Square, this was a convenient and cheap hotel to stay at. Where there was a train close by, and odd smell in the building and cramped rooms, it was satisfying enough for my needs. I was happy staying there, especially for the price.”

Oct 4, 2009 by Valerio from College Park,MD
Overall Rating: 7 Overall user rating

  • Clean, well maintained, recently renovated.
  • My room was a bit small.

“This is a recently renovated hotel. It's clean and well-maintained. It best suits business travelers looking for a convenient location in NY. The surrounding area is under renovation/construction right now (Oct 2009) and when finished it will surely add lusted to this hotel with an improved location. The room I stayed was very small, but had all the fundamentals. It was very clean, and the bathroom was in excellent condition.”

Sep 10, 2009 by Hui from Palatine,IL
Overall Rating: 2 Overall user rating

“I got really bad bedbug attack at this Best Western.”

Aug 24, 2009 by olwyn from Quincy,MA
Overall Rating: 8 Overall user rating

  • cheap for NYC, good location for midtown
  • the furniture was extremely big for the room making it seem even smaller

“clean, comfortable, good location, value for money.”

Jun 21, 2009 by Igor from Potomac,MD
Overall Rating: 9 Overall user rating

  • Good service nice place.
  • Very basic simple breakfast.

“Good for business traveler.”

Apr 23, 2009 by from West Sayville,NY
Overall Rating: 8 Overall user rating

  • Considering the neighborhood, the room was amazingly quiet.
  • When I arrived, the elevator wasn't working.

“This is a convenient and economical New York hotel for someone who intends to spend a lot of time at Javits Center. It's clean and comfortable, and offers a free continental breakfast. That event was very crowded, so much so that I went elsewhere to eat. The hotel is built over railroad tracks; however the trains did not wake me up, even though I was on a lower floor.”

Apr 23, 2009 by Rachel from Philadelphia,PA
Overall Rating: 3 Overall user rating

  • The location was very convenient to Times Sq but not directly in the noise.
  • It felt really dirty, stains on the sheets, queen bed was 2 twins pushed together!

“Fine for the one night that we needed a place to stay in Midtown, but not comfortable in any sense of the word.”

Apr 18, 2009 by Harold from Babylon,NY
Overall Rating: 9 Overall user rating

  • In terms of location to popular attractions, versus accessibility to transportation and entertainment options, this hotel is a winner.
  • I found the rooms to be a bit smaller, due to the size of bed, versus the smaller size of the room.

“Overall, I found this hotel to be a great option for those business travellers who wish to stay at both a comfortable hotel, and have quick and easy access to entertainment options.”

Feb 25, 2009 by Super-Kat from Saint Ann,MO
Overall Rating: 10 Overall user rating

  • The view, comfort, proximity to Times Square and Penn Station.
  • I hurt my toe trying to walk in the space around the bed. Hurt my foot and had to walk around NY that way.

“The hotel was tucked neatly into the area next to a taxi repair company and the horse drawn carriage stables, making for a wonderful mix of big city and working farm. The proximity to local attractions and transportation channels made for very interesting bi-ped travels. As I accidentally tried to walk to Jersey through the Lincoln Tunnel on my way to my hotel from Times Square after grabbing a slice of Pizza from Ray's.”

Jan 18, 2009 by Joseph from Beverly Hills,CA
Overall Rating: 2 Overall user rating

  • Cheap.
  • Industrial Area, far away from civilization, small room, few towels/soaps/amenities, no public transportation.

“The hotel is in an industrial area - far from any signs of civilization. There is no access to public transportation without a 15-20 minute walk. The room was small. The bed was two twins side-by-side, and I fell through the middle during the night. The TV had static on half the channels showing. The WiFi did not work most of the time. Very few towels provided, close to no amenities (soaps etc) provided. This is a truly budget hotel, no more than 1 star. I would not stay here again.”

Dec 30, 2008 by ChristopherJ from Ottawa,Canada
Overall Rating: 3 Overall user rating

  • The location is the only positive thing about the hotel.
  • The continental breakfast was awful & the room was of poor quality.

“This hotel was well situated in Manhattan close to Port Authority. The hotel is showing signs of aging and poor upkeep. The fire alarm was going off the first day every ten minutes and interfering with the elevator. The room was very basic and small. Curtains did not close and were not functional so we were unable to close them. The heater was electric and was switched off every daily by housekeeping while we were away, resulting in a frigid room upon our return every evening. The continental breakfast was very basic and unsatisfying. The hotel management did not restock items as the ran out and removed food promptly as 10am approached. There was one toaster for the entire hotel! They should reconsider the continental breakfast.”

Dec 7, 2008 by MIchelle from Mechanicsburg,PA
Overall Rating: 8 Overall user rating

  • It was nicely located for our needs. The staff was friendly and the continental breakfast was great.
  • Construction was beside and around the hotel but we didn't hear anything!

“Good for a quick trip and a cheap place to stay in NYC. Most attractions could easily and safely be walked to. We only paid $30 for parking for the 25 hours we were there. Don't expect luxury, just necessities!”

Nov 8, 2008 by
Overall Rating: 7 Overall user rating

  • Cleanliness.
  • Staff not easy to understand and unfriendly.

“Clean and well kept but with an unhelpful staff.”

Oct 28, 2008 by Rob
Overall Rating: 3 Overall user rating

  • Location was
    near convention center.
  • Small lobby, no restaurant and
    few amenities.

“For the budget conscience traveler, the Best Western across from the convention center is a viable alternative to other more expensive choices nearby. Don't expect much beyond a small clean room and cheap offerings for breakfast.

Oct 24, 2008 by Ruth
Overall Rating: 9 Overall user rating

  • Convenient location & good price for New York.
  • Size of room.

“Acceptable for the price & very convenient to restaurants and metro system.”

Sep 17, 2008 by Fabrizio
Overall Rating: 4 Overall user rating

  • More clean and more space in the
    room.

“Price was good. Bed was too big compared the space in the room. Good to have safe for free. Furniture in thel hotel are very poor. Found bugs on my bed.

Sep 14, 2008 by Emily from Brooklyn, NY
Overall Rating: 3 Overall user rating
Cleanliness:[3] • Staff:[2] • Location:[3]

  • One of the staff members was very nice; however, this is not true of the rest of the staff.
  • The rooms were not cleaned properly, they were quite small compared to other hotels I have stayed.

“I would not recommend this hotel. Its location, although in mid-town NYC is not very convenient and the area is not at all nice since it is between 10th and 11th avenues. Our room did not look clean; especially the comforter/pillows. We forgot something in our room and the staff was not at all helpful about it. This is my first disappointing experience.”

Sep 13, 2008 by Chuck from Richmond, IN
Overall Rating: 5 Overall user rating
Cleanliness:[5] • Staff:[5] • Location:[2]

  • Price was cheaper than other hotels.
  • Parking was several blocks away.

“Small room. On west side of Manhattan near Highway. 9A, so it is easy to get to/from, if driving from/to up-state New York. A decent less expensive hotel for business travelers, but cabs recommended, and you must walk a couple of blocks to hail one. Parking is in a commercial lot 3-4 blocks from the hotel. My room had a 24-hour car repair shop outside the window, but with the window A/C running, I was able to sleep ok.”

Sep 11, 2008 by Priyesh from Mississauga, ON CA
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[6]

  • Continental breakfast was good.
  • Parking was not close enough.

“Hotel was good, only a couple of blocks away from subway and from Times Square. Located close to many restaurants and shops. There is a Hell's Kitchen Flea Market on Sunday mornings only 1 block north of the hotel.”

Sep 11, 2008 by Simone from Vienna, VA
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[10] • Location:[7]

  • The staff was very friendly and helpful.
  • Across the street it's 24hour car shop and a huge construction site besides the hotel.

“Regarding the price, the hotel was a good choice, the staff was very friendly and helpful. The continental breakfast was included and okay. The breakfast room was not very comfortable or cozy though! The location was for me perfect, close to Time Square and Metro Stops. What I didn't like is the construction site and the repair shop across the road. everything else is fine if you are not looking for a honeymoon atmosphere but a clean place to stay.”

Amenities at Best Western Convention Center Hotel, New York City

  • AM/FM Alarm Clock
  • Coffee Maker in Room
  • Elevators
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Safe Deposit Box
  • Television with Cable

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