Hotel Gansevoort

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User Reviews for Hotel Gansevoort, New York City

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Jun 15, 2008 by Bobby from Mobile, AL
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Well designed rooms, very comfortable.
• Reservations and front desk need better training.

“Great location and beautiful hotel. Very sleek. Was quite happy with the stay overall. It was a very disappointing start to an otherwise great stay. They offered a bottle of wine but neither of us drink, a fruit plate didn't seem appropriate. Excellent housekeeping and the pool can't be beat!”

Apr 19, 2008 by Cindy from Covina, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very helpful with reservations.
• Expensive and no air conditioning!

“Never going back.”

Apr 9, 2007 by Justine from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location in the Meat Packing District and close walking distance to the West Village.
• No vent in the bathroom, shower curtain did not stay down (flew in and stuck to your legs).

“This is a great hotel for those interested in staying in the trendy Meat Packing District. It is only a quick walk to the West Village and a number of historic and highly recommended bars, restaurants and shops. It is worth the money.”

Aug 29, 2006 by Aaron from Brooklyn
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[7]

• Rooms look great, very clean.
• Rudest staff and clientèles I've ever encountered.

“By far the worst customer service ever. It started with a rude front desk person, who snapped at us when we were simply asking questions about the hotel. Sorry, I didn't know that was such a sensitive subject. They were surprisingly slow with basic services, like taking luggage to our rooms and valet parking. Sorry, I didn't know that was such a difficult task. The wait staff on the rooftop bar was icy and disinterested in being helpful. Sorry, I thought they might want to do their job. On top of all of this, the client was extraordinarily rude. I was openly mocked on the elevator twice, including one girl, who huffed and sneered at me. I'm sorry my existence offended her. And another time, when my girlfriend's father got on the elevator, a guy says to him "this is a very hip hotel. Looks like you didn't get the message." In conclusion, a nice-looking hotel, but clearly a hangout for miserable elitists. I'm sure there are plenty of other expensive $$$ hotels that know at least a tiny bit about basic customer service. ”

1 of 2 people found this review helpful.

May 9, 2006 by Jodi from Hoboken, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's trendy, fun, and the staff is very friendly and helpful.
• Needed wash cloths in bathrooms; room service was pricey.

“If you're looking for a good, hip time in NYC, this is the perfect hotel. It's in a great location for shopping and eating at trendy places you read about in People, Us, etc., and you're likely to spot some hip celebrities. The rooftop bar is amazing, and you may be lucky enough to get into the new NYC it bar "G-Spa" located downstairs. The hotel staff could not be more friendly and helpful. The rooms are clean and hip, and there is sufficient space compared to most NYC hotels. I would definitely recommend it to those tourists who normally stay in the Times Square area and are looking for a different perspective of NYC.”

0 of 1 people found this review helpful.

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Amenities at Hotel Gansevoort, New York City

24 Hour Security 24-hour front desk 24-hour room service Air Conditioned Alarm Clock Audio Visual Equipment Baby Sitting Balcony Bar Bath Tub Bathroom Telephone Boutiques Business Center Cable TV Cellular Telephone Rental City View Color TV Computer Rental Concierge Desk Concierge Level Conference Facilities Conference Suite Connecting Rooms Continental Breakfast Copy Service Cordless Telephone Cribs Available Doctor on Call Door Man Double Bed Elevators Exercise Gym Express Check In Express Check Out FAX Family Plan-Children Allowed Fire Alarm with Light Free Newspaper Grab Bars in Bathrooms Hairdryer In Room Handicap Facilities Health Club Heated Guest Rooms Heated Pool In Room Movies Indoor Parking International Direct Dial Iron / Ironing Board

Ironing Board King Bed Laundry Service Laundry/Valet Lounge Maid Service Meal Plan-Continental Meeting Suite Meeting facilities Mini Bar Modem Jack Modem in Room Multilingual Non-Smoking Room Outdoor Parking Outdoor Pool Over Sized Rooms Parking Phone Service Pool Porters Queen Bed Radio Restaurant Rollaway Beds Room Service Secretarial Service Security Shower Sitting Area Smoke Detectors Smoking Sofa Bed Spa Sprinklers In Rooms Suite TV Remote Control Telephone Temperature Control Toilet Turndown Service Twin Bed Valet Parking Video Tapes Wakeup Service Wet Bar Wheel Chair Access