The Muse

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User Reviews for The Muse, New York City

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Apr 30, 2008 by Erin B. from Renfrew, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the personal touch the hotel gave all of the time.
• There's nothing I didn't like about it.

“Amazing stay here. Would highly recommend this hotel to anyone and will return to this hotel again and again and again. Moments from times square, Broadway, fifth avenue and more. Safe area and the hotel staff are superb. Every time you walk into the hotel, they welcome you back with a giant smile. Amazing.”

Apr 28, 2008 by Dan from Glen Allen, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive cozy inviting space.
• Absolutely no view, room was slightly small.

“Very warm and inviting space. Have stayed in 4 star hotels in the area that weren't as comfortable. The only negative is for the price you pay to stay here you would expect the plumbing to work properly. Tub was very slow to drain.”

Apr 28, 2008 by Kathleen from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Location.
• Noise factor outside was loud, sounded like I had my window open when they were closed.

“Bell staff was great, you needed more then 2 people on for check in and check out, waited 15minute both ways.”

Apr 23, 2008 by Cory from Delta, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Not much in amenities but to be expected in New York.
• No spa, no pool.

“Great location! Amazing Staff! Clean, comfortable, and very comfy bed. Room was small and there is no pool, spa, or other amenities to speak of, but this is to be expected in New York, where every inch of space is precious.”

Apr 14, 2008 by Sandra from Brisbane, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close proximity to Broadway theatres.
• No tea or coffee making facilities. No computer for emailing for those without lap tops.

“We were in a newly renovated room. Decor was minimal and attractive. We were delighted the front desk was able to give us a room with two beds. We are two friends traveling together and wanted our own space. There was complimentary tea/coffee in the dining room in the morning, but who wants to get dressed to go downstairs for coffee? It also would have been nice to make a cup after a day out sightseeing.”

Apr 10, 2008 by Sandy from Sanbornville, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was great for walking to most city sites, very safe.
• The room was very warm and air conditioner /fan was loud for sleeping.

“Front desk very helpful with dinner suggestions, menus, directions and maps for walking and subway. Would stay there again. Great location.”

Mar 20, 2008 by Mary from Montrose, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds.
• Noisy construction across the street (not a problem until Mon. morning).

“The Muse is a delightful small hotel in an excellent location. Our room was lovely- roomy and very comfortable. The staff could not have been more helpful. We can't wait to stay there again.”

Mar 19, 2008 by Greg from Nashua, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Lots of character in a terrific location.
• A few mix-ups with the front desk and room service.

“The Muse Hotel is a recently renovated, very fashionable, "boutique" hotel conveniently located next to the center of Times Square. By New York standards, the rooms are moderately sized. The staff was very friendly and helpful.”

Feb 21, 2008 by Ivonne from Dixon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, beautiful room.
• It was close to a main street, so you could hear traffic.

“I very much enjoyed my short stay at the Muse. We were a short walk away from the Theatre District and Public Transportation. The staff always helped us find taxis, and even found last minute tickets to an event we really wanted to catch. I would definitely recommend this hotel to my friends.”

Feb 21, 2008 by Nick from Venetia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Proximity to attractions.
• Pricey restaurant.

“Stylish and clean with 37 inch plasma. Great location. Great service. Highly recommended.”

Feb 5, 2008 by Frank from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, size, ambience, staff.
• Street noise.

“The Muse was a real find. Great location. 1/2 block from Times Square. Wonderfully intimate, boutique feel. Beautiful decor & very professional staff. As good a value as I've found so far in the City.”

Dec 26, 2007 by Brian from Westlake, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, friendly staff, great location.
• Everything was great.

“The muse is perfectly located in the heart of the theatre district. The rooms and the entire hotel are very clean and the staff is friendly and helpful. I would definitely stay there again.”

Dec 17, 2007 by John from St Thomas, VQ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Great theatre district location, great hotel and staff, will highly recommend to all.”

Dec 15, 2007 by Paul from Burlington, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, location, location!
• ? No mention of a fitness center.

“Lovely hotel with a great location and friendly staff. I would stay here again, definitely.”

Nov 14, 2007 by Laura from Chicago, IL

Cleanliness:[7] • Staff:[8] • Location:[8]

• Staff and visual appeal.
• Nothing worked as expected the telephone, the toilet, room service, all lacking.

“Location is great close to Broadway shows, everything was too expensive. Restaurant attached had horrible service and lacking food choices.”

Nov 12, 2007 by Jake from Guilford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The restaurant is fantastic, and the majority of the staff is friendly.
• In general my room was noisy see below.

“The hotel is very nice, however being pet friendly; I had to put up with a yapping dog late at night, while the owners were out. The front desk sent a security person, but as the guests were out, they could do nothing. The windowpane not sound proof, so ask for a room up high and/or in the back. Housekeeping overlooked soap in the bathroom and trash was left on the floor after the room had been cleaned. The manager was abrupt and unsympathetic regarding the dog.”

Nov 6, 2007 by Jay from La Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, friendly, warm, accommodating, bright, convenient, whimsical design, clean.
• Nothing.

“A fun place, friendly & accommodating staff, cool design, comfortable room & bed.”

Nov 3, 2007 by Bjorn from Modesto, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Proximity to time square and sights of NYC.
• Fitness room out of service and hotel staff was rude at times.

“Great location and very comfortable beds. Very clean and well kept however the hotel staff was a bit rude on some occasions paying more attention to there cup than quests.”

Oct 24, 2007 by Martin from Plantation, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice sized and attractive room.
• Bland lobby.

“This was a very positive experience and the hotel surpassed my expectations.”

Oct 19, 2007 by Justin from Orange, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[9]

• The bellmen were excellent and very informative. Room was spacious and had great decor.
• Front desk staff was rude and condescending. Overcharged for parking and refused to correct.

“Excellent location right in the heart of times square. Very friendly and helpful bell staff. Quick service with bags. Odd sit-down check counter, but otherwise smooth check-in. Rooms were very spacious and newly designed with excellent modern decor. Front desk staff was often unhelpful, condescending and sometimes just rude. Overcharged for valet parking, double charged despite complying with their parking policy. Front desk staff refused to correct the problem and were dismissive also the manager was too "busy" (picked up a phone that wasn't ringing) to address the problem. Offered to have their manager call my cell phone to address the problem, but did not follow through, still unresolved. Overall hotel provides an excellent New York experience, despite several customer service flaws.”

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Amenities at The Muse, New York City

Pets Allowed

Room Service