The Muse

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User Reviews for The Muse, New York City

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Jan 31, 2009 by Lisa from Napa,CA
Overall Rating: 4

• The staff was extremely lovely and friendly.
• The reason I selected this hotel beyond location was their fitness center for winter in Nyc; I arrived to find major renovations and no gym! Not good!

“I think that they should have disclosed that the lobby bar, restaurant and gym were closed during a period of renovation. I specifically went there to be able to do a work out without having to run outside! Upon arrival I learned all of this. The lobby was non-existent and no place for me to meet with colleagues as planned originally. Kimpton Hotels are known to be fabulous. I was and am really disappointed that they did not say it was under significant renovation or offer a special discount.”

Dec 28, 2008 by Beth from Potomac Falls,VA
Overall Rating: 10

• Verbena scented toiletries
• Desk chair obstructed traffic flow around bed - chair did not slide under desk.

“Very nice with extremely friendly staff. Rooms too small to be considered a deluxe hotel and hallways were confusing. Very easy to get turned around just trying to find the elevator.”

Nov 12, 2008 by Linda from Princeton,ID
Overall Rating: 10

• Beautiful clean room. Friendly helpful staff. Excellent location.
• Pricy restaurant.

“This is a wonderful hotel. I loved the beautiful room and the cleanliness. The beds was wonderful. The staff was a 5 star from maids to doorman. The location was 1/2 block from Time Square and in Broadway. A high quality hotel for a very affordable price.”

Oct 15, 2008 by Geraldine
Overall Rating: 10

• Great location to theatre district, sharp, nicely appointed.
• Nothing.

“This was a lovely boutique hotel. Great rooms, very comfortable bed, walking distance to show.”

Sep 10, 2008 by Connie from Chino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good location and great staff!
• Did not have a good view from room.

“Hotel was in great location and the complementary wine was awesome! Room was nice and cozy. Was able to check in early with no penalties or extra fees. Would definitely stay at again!”

Sep 8, 2008 by Cyndi from Bradenton, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff, cleanliness, degree of amenities.
• Small room, lack of business facility.

“Great location, great and helpful staff, would recommend to friends, great bath rooms with robe and high end amenities.”

Sep 3, 2008 by John from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very competent service.
• NA.

“Conveniently located, recently renovated rooms were very nice and large for a New York City hotel. Very friendly, courteous and competent staff.”

Aug 20, 2008 by Gayle from Bloomfield Hills, MI
Overall Rating: 9
Staff:[10] • Location:[10]

• Excellent.
• Restaurant food and service was below standards.

“Great hotel. Beautifully decorated and friendly staff! Location was perfect.”

Aug 5, 2008 by Cindy from Port Matilda, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Right in the heart of Times Square - this hotel's location is stellar!
• The lighting is nice if you're in a romantic mood - but not if you're trying to read directions on a map.

“We were impressed the moment we walked in the door. The lobby was very nice. A little darkly lit. But it added to the whole mystique of the muse. We were pleasantly surprised by our room. We upgraded to a suite which included a pull out sofa-bed and were surprised to find a little living room off of the bedroom which was separated by a door that you could close - making it two separate bedrooms. With two flat screen TV's. The mini-fridge was stocked with outrageously expensive items - which we did not partake of - although I have to warn you that each item is on a sensor - we moved a drink to make enough room for one of our own and it was automatically added to our bill. When we explained that we simply moved it out of the way they removed it from the bill. We loved our hotel room and everyone was extremely nice. We will definitely stay there again!”

Jul 28, 2008 by Nikki from Thibodaux, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, concierge was extremely helpful, bed was comfortable.
• TV was not HDTV.

“Room was very clean, bed was extremely comfortable, staff was very friendly and helpful. Overall, very pleasant stay in a great location. My 8 year old enjoyed it. Wine is served every evening for free.”

Jul 10, 2008 by Jason from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and friendly staff.
• Small room.

“I would give this hotel an A for comfort, atmosphere, location and a very friendly staff. Would definitely recommend to my friends and family.”

Jul 10, 2008 by Andrew from Scarborough, ON CA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[10]

• The bell boy was good.
• Over price on beverages in the room. Walk outside to buy, but almost nothing.

“We thought check out was at 2, but they say at 12. During check out, security would not let my wife close the door to change. Staff was waiting as we pact our things. Luckily I'm a police officer and know better. I yelled in the hall way and made a fool of him. The terrible security guy has to go.”

Jun 16, 2008 by Carrie from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bed was so comfortable; we wanted to take it with us.
• No pool, cost high for Internet.

“This hotel met most of our expectations. The room was really nice looking and the bed was so comfortable. The location was excellent. We walked to Times Square, Rockefeller Center, Central Park, the Theatre District, Empire State building. The lobby was really neat looking too. We did not eat at the restaurant, but we did have a couple of drinks in the bar. Great service. They did have a fitness center too which was nice. No pool, but that is pretty standard for NY. The price was a bit high for Internet - 10.95/day. We didn't use it although we had brought our laptop just in case. Overall, we really enjoyed the hotel and will recommend it to friends and family.”

Jun 8, 2008 by Al from Mobile, AL
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• The room had very nice style.
• Too noisy!

“The hotel facilities are nicely modeled. However, I asked several hours before we arrived to be put in a room that would be quiet. We were put in a room right on 46th st. The noise from construction and garbage trucks made it impossible to sleep. After we arrived, there were no other rooms available. Also my wife sat down on one of the benches in the lobby and there was gum on it; so she got gum on her new clothes.”

Jun 1, 2008 by Kathy from Middletown, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Toiletries were awesome! Loved being able to use a curling iron there.
• As with everything in Times Square. Expensive.

“It was a great visit!”

May 30, 2008 by Debbie from Fayetteville, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient, clean, refurbished, modern. Loved the happy hour.
• Funny smell to the rooms and the air conditioner did not work the first night.

“Really liked this hotel, quaint, great location if you are going to shows or the Rockefeller Plaza, 5th Avenue. Staff friendly.”

May 28, 2008 by Ronnie from Aledo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and accommodating.
• No coffee maker in the room--complimentary coffee in the lobby only.

“Excellent location for mid-town Manhattan where we wanted to be. Less that a block to each of the two theaters we had tickets to. Fast access to elevators and a very responsible staff.”

May 27, 2008 by Deb from Canton, GA
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[9]

• The bell captain was very nice.
• Construction behind the hotel began at 6:30 AM!

“We were miserable at this hotel. Room requests that were guaranteed by the hotel were not met. Were lied to about room availability by front desk when we arrived. We placed in the back of the property where a construction site was our view. Construction began at 6:30 a.m. Concierge would have to be called several times before meeting our requests. Housekeeping removed our newspapers we were saving which were laid neatly together on the desk on the day before we left! Deeply disappointed in the service and room.”

May 26, 2008 by Conni from Lambertville, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice decor, great location, excellent staff.
• Needs a pop/water machine.

“Bedding was great, great shower, great location and the staff was very helpful and friendly.”

May 23, 2008 by Byron from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, and size of hotel were all great for our needs.
• An MTV reality show was being filmed during the stay, and the 'stars' were annoying.

“If you want to stay near Times Square and the Theatre District but not be in the middle of the madness, this is a perfect small, well run hotel. All the shows are within a five minute walk, but a half block in the other direction takes you to Rockefeller Center and a somewhat quieter area of the city.”

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Amenities at The Muse, New York City

Pets Allowed

Room Service

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