Embassy Suites Hotel New York

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User Reviews for Embassy Suites Hotel New York, New York City

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Sep 28, 2009 by Mary from San Carlos,CA
Overall Rating: 10

• Excellent service when the original room assigned was not ready. The staff apologized & put us in an excellent view room.
• Poor selection of quality food at Happy hour / Bellman knew more than concierge.

“Would highly recommend for business or leisure travel. Excellent front desk staff and very professional. Rooms are very clean and spacious, they are environmentally conscious, and the beds and linens were fresh and oh so comfortable!”

Sep 8, 2009 by Sue from Sumer,SC
Overall Rating: 10

• Friendly helpful staff in an upscale hotel located in a beautiful location of NY.

“The hotel is well designed, clean and attractive. Our room was spacious and wonderfully quiet for a big city hotel. We felt very welcome and the staff were very courteous, a nice thing for a couple of Southerners!”

Sep 6, 2009 by Kim from Altadena,CA
Overall Rating: 10

• free internet acsess, free drinks in bar from 5-7pm every day, washing machine and dryer available

“The hotel was very comfortable. The room was large and tidy.There is a business centre with 8 computers and free internet and printing. Every night between 5-7pm there are free drinks at the bar (be careful as they dont pour standard drinks). Breakfast was included in the package there was a large variety of options.”

Aug 27, 2009 by Christine from Virginia Beach,VA
Overall Rating: 9

• Free breakfast and free beer. what else can I say?
• Plate from other room left in hallway for 2 days.

“Very good location right next to World Trade Center. Staff is friendly and helpful. Other guests in hotel seemed classy and respectful. Breakfast was free and very good with a buffet line and cook-to-order omelet line. Free alcoholic beverages in the early evening.”

Aug 23, 2009 by Dennis from Stony Brook,NY
Overall Rating: 6

• Beautiful rooms.
• Had to move rooms!

“Loved the rooms & location of the hotel. Not happy that I had to move rooms when I wasw only there for 2 nights.”

Jun 11, 2009 by from West Windsor,NJ
Overall Rating: 9

• Spacious room, complimentary breakfast and drinks.
• Odor from next door.

“Pleasant and comfortable, nice views, complimentary beverages and breakfast were excellent.”

May 28, 2009 by Ken from Whitmore Lake,MI
Overall Rating: 8

• Free make to order breakfast.

“Very spacious.”

May 21, 2009 by Heather from Brampton,Canada
Overall Rating: 10

• Beautiful rooms, free breakfast and decor. Friendly staff and was wonderful.

“We had a wonderful stay at the Embassy Suites! We checked in very late and the staff was very helpful and friendly. Our room was beautiful- and a great deal!”

Apr 15, 2009 by MaryBeth from Mount Laurel,NJ
Overall Rating: 10

• Pleasant, friendly staff.

“Upscale, modern. Clean and comfortable. Very helpful staff. The rooms were large and well appointed.”

Feb 19, 2009 by Jim from Falls Church,VA
Overall Rating: 8

• A great
  two rooms, two beds, two TV's. Nice bathroom.
• Buffet breakfast had too many people. That was a big turn off.

“Arrived at 6pm. Staff efficient. Room clean and tidy; plenty of active elevators. Short walk (maybe 1 1/2 miles to China Town, Little Italy and close to Brooklyn Bridge. Fresh Fields right across street and moving theaters in same building.”

Oct 30, 2008 by Patti
Overall Rating: 10

• I loved the buffet breakfast, location.

“Everything is great. I cannot wait to go back. We enjoyed it so much we are going to go much more often. Very nice staff, helpful and patient. There were sufficient elevators so the wait was not too long. Superb experience which made negotiating in NYC much more pleasant.”

Oct 29, 2008 by Meredith
Overall Rating: 9

• The hot breakfast that came with the room was a wonderful addition.
• I really can't think of anything.

“This was a very nice hotel, convenient to the subway and close to everything on the south end of Manhatten. We walked to the World Trade Center site, to South St. Seaport and to the Brooklyn Bridge. Great exercise, as well.”

Sep 3, 2008 by roselle
Overall Rating: 9

• It was a suite.
• No refrigerator.

“ery nice.”

Aug 28, 2008 by Sally from Decatur, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice room, friendly service, nice art work.
• Needed a second lamp by the bed.

“This is a great spot. Next to Battery City Park. Nice view of the Hudson. Some nice public art in the hotel. Rooms are nice sized and comfortable.”

Jul 17, 2008 by Jennifer from Mckinney, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[8]

• Complimentary breakfast - although quite busy.
• One concierge was extraordinarily rude and unhelpful.

“Bellmen were great, check-in/out was easy, room worked well for 3 girlfriends traveling together. Unfortunately, the concierge recommended a little diner that gave two of the three food poisoning. When I mentioned this to tall bald concierge he was arrogant and rude. Later I went to get help from the same concierge to get me a Broadway ticket since my friends were still sick. However at 5 till 6pm he was done for the day and refused to help me. Such a huge disappointment. I complained to the front desk, but she didn't ask that he help me.”

May 14, 2008 by Ebony from Dorchester, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• The rooms were large compared to other hotel rooms in NY.
• The distance to major NYC attractions like 42nd street.

“The hotel was beautiful and had a nice view of the Hudson. Check-in was easy and fast. The hotel staff was friendly and able to answer any questions. The rooms were large and the bathroom was a good size as well. It was also so clean that my boyfriend filled it up and relaxed in it on the first night. However, there were a couple of downsides. On the day of check-out we extended our stay and our room key was deactivated and we had to go back downstairs after already going all the way up for them to fix it. Our room faced a building that is being renovated, try to get a room in the front of the hotel. Even though the hotel is only a few blocks from the E line it is at the opposite end of Manhattan, away from were all the sites and attractions are. If you plan on going shopping, plan to make a couple of trips back and forth from the stores or carry around bags all day. Overall our stay was great and I would stay here again. The complimentary breakfast in the morning and cocktail in the evening is a definite plus.”

Apr 30, 2008 by Trotter from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Continental Breakfast was good.
• My room got very little light due to a building across the street.

“This hotel is good, but off the beaten New York path. Expect to be forced to take cabs. If you get an East facing room, expect to get little natural light.”

Apr 17, 2008 by Angela from London
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Suite good size, much better than some NY hotels.
• Walls too thin, able to hear every word from next rooms.

“Friendly and helpful staff. Room clean and functional, only downside was walls too thin between rooms. Would help if refrigerator available. We are returning for a second stay in May. Did not encounter too many problems getting cab back from mid town. Breakfast, ok but only had this once during the 5 day stay as too busy after 9 am.”

Apr 16, 2008 by Christy from Millersville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great location in downtown Manhattan.
• Our room was as far away from the lobby as you could get.

“Clean, modern hotel across from Battery City Park in downtown Manhattan. The included made-to-order breakfast was great (go early to avoid large crowds). Only a 10-minute walk from the nearest subway station.”

Mar 19, 2008 by Pat from San Francisco, CA

Cleanliness:[10] • Staff:[7] • Location:[8]

• The suite was lovely, the free breakfast, terrific and friendly and responsive.
• Arriving, single woman with bag, no help with the door or coming into lobby.

“It was for the majority of the experience really very nice and I appreciated and enjoyed the free breakfast. Restaurant staff was wonderful all around. The room was great and comfortable. The lobby is an odd configuration and requires a little direction if you've never been there before and it werent forth coming. I'd go back in a minute though.”

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Amenities at Embassy Suites Hotel New York, New York City

AM/FM Alarm Clock Coffee Maker in Room Fitness Center or Spa Free Newspaper Hairdryers Available

Mini Bar Modem Lines in Room Restaurant Television with Cable

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