Crowne Plaza Meadowlands

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User Reviews for Crowne Plaza Meadowlands, Secaucus

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Sep 16, 2008 by Valerie
Overall Rating: 9

• The hotel was
  very clean
  and the staff was very nice.
• No valet parking.

“Overall, our stay was wonderful. The hotel is close to everything, with a bus stop near the street. The room was immaculate and the food was decent. We had a great stay there and will most likely go there again.

”

Aug 21, 2008 by Ross from Sparta, NJ
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[5]

• They have a quiet floor on 14.
• Poor control of rowdy teenagers at night.

“I would not stay there again. I was very disappointed with the shabbiness of the first room I stayed in.”

Aug 16, 2008 by Dave from Lockport, NY
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[6]

• View of NYC from room.
• Staff was slow in room service.

“Room was nice and clean for the most part. They did everything they could to help us and they even let us check in at 7:45am which was ultra nice of them, we did have to stay in a smoking room but they didn't have to do that for us. Location is a bit shady with parking outside and you have to walk 1/4 of a mile to get to your car. Overall, good to stay here instead of NYC but would not recommend for personal travel to NJ.”

Aug 11, 2008 by Carol from Chateaugay, QC CA
Overall Rating: 9
Cleanliness:[4] • Staff:[8] •

• Rooms were clean and beds were comfortable.
• Washroom was rather small.

“I would definitely recommend this hotel to other people. The rooms were clean and the beds were comfortable.”

Jul 9, 2008 by Jim from Philadelphia, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The rooms were very nice, the beds were comfortable.
• Totally disorganized staff. Took 15+ minutes to check in. Shuttle service was unreliable.

“Hotel was nice; however lobby area bathrooms were dirty. Staff was generally attentive, but everything took forever for them to do. Checking in took 15 minutes. On one occasion we used the shuttle to the local train station (3 miles). On the return to the hotel we had to call the hotel 3 times to get picked up, each time getting different info on when the driver would arrive. They need service training.”

Jul 8, 2008 by Joel from Portsmouth, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great proximity to NYC, good price and clean.
• NA.

“Everything was great for the short stay. I would definitely stay again.”

Jun 15, 2008 by A from Oro Station, ON CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• Nothing.
• Poor customer service.

“Could not provide us with on bed and instead were forced to sleep in a double bed. Then come home at 12am to find the air conditioner liked all over the floor. Worst hotel experience ever.”

Jun 7, 2008 by Michael from Newtown Square, PA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location-bed.
• Elevator, tub drain, food, WiFi. Car lot steps.

“Tub never drained, WiFi didn't work 100%, Breakfast was below average, double charged for a movie, one of two elevators was down the other was very slow due to crowd, (Morning, evening and night time). Parking lot stairs are rusted and borderline dangerous. Very comfortable bed, HVAC and good TV channel selection.”

May 23, 2008 by Elizabeth from Hacketts Town, NJ
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[8]

• Bed was comfortable.
• Staff did not want to honor our requests.

“The hotel itself is gorgeous. But when we arrived and were checking in, they said that all they had was two double beds. I stayed at this hotel because they had a king bed available. I told them that this was unacceptable and that they need to make some calls. After about 20 minutes at the counter, they said that they had a king room for us but we would have to wait 20 minutes for it to be cleaned. After an hour and a half of waiting (luckily we were able to wait in the bar and have a couple of cocktails), my husband again went to check on our room status, and at that time they said they did not have a room. This experience has left a totally bad taste in our mouths. Not being able to get into our room until 5:50 (check-in is 3), they did not want to give us a late check-out the next day. Totally unacceptable! We were almost late for our dinner cruise because of the hotel's ineptitude.”

May 22, 2008 by Fadi from Montreal, QC CA
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[10]

• The location, parking and spaces.
• Bathroom was very dirty. Water coming from the bath.

“The first day: I didn't take my shower because dirty water came from the bath. I took 2 hours to fix the problem and then I was waiting to clean the bath.”

May 22, 2008 by Michelle from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Good to have shuttle service.
• Hassle of getting back to the hotel late at night.

“A reasonably priced alternative for those traveling by themselves who can't afford New York prices, however, can be a hassle to get back to late at night.”

May 19, 2008 by Soryu from Spain
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Getting out.
• Attitude problem.

“To begin with, the hotel is in the middle of nowhere. Literally, it will take you a 15 min ride on a car to get to Secaucus train station. Definitely not a good option if you are not driving. If you plan to visit NYC from there, just forget about it. They will simply lie or bulls [-] you if you become too much hassle for them. Which is right after you have shown up there? You get it, dont you? Breakfast is pitiful and tasteless. If you want something hot, ask your waiter at least twice and pay an extra $10 for a lousy sausage. Anything that is not a continental breakfast, you will have to pay for. Coffee is normally cold. No hot milk. There are only two lifts (elevators) and the hotel is really big, make planning ahead. Beds are inadequate for two. It is ok for just one person, but not for two. As a travel agent I, having been to very many hotels in the world, I would never recommend this one. Definitely to be avoided.”

May 11, 2008 by Nina from Valrico, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Beautiful view out of room window.
• Rooms are dated and beds are awful.

“When I arrived I found hairs all over my bed sheets. It took 2 phone calls and 4 hours to finally get house cleaning to come change them. I bring my own Clorox wipes with me everywhere. The wipes were black from dirt when I wiped down the bathroom, and there was urine spots underneath the toilet seat. Also, between the sinking mattresses and the lumpy pillows, I did not sleep very well. Although there is a free shuttle to surrounding attractions, the hotel is not really in walking distance to too many restaurants. Alternatively, the views are nice, and there is a nature walk along the river. The hotel restaurant has a nice buffet breakfast. Also, a direct bus stop to NYC is conveniently located just outside the hotel entrance.”

Apr 19, 2008 by Raquel from Las Vegas, NV
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Nothing.
• See below.

“The hotel first gave us a key to someone else's room and after that person yelled at us profusely, we went back down only to wait one hour while they found us a room. The staff was rude about many more problems! I have never had such a horrible experience at any hotel!”

Apr 8, 2008 by Ron from Ruckersville, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Lobby was clean and attractive.
• Rooms did not have a refrigerator.

“The hotel was great for us since we only spent a few hours per day there just to sleep. The room did not have a micro fridge, which would have been nice. There was some mildew in the bathroom and it could have been a little cleaner. The biggest thing was as soon as we checked in the elevators went out of service, so we had to be escorted through the kitchen and use the service elevator to get to our room. Also, they charge 10.00 per day for high speed internet access.”

Mar 27, 2008 by Gerry from Stoke-On-Trent Longton GB
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice quite but on a local bus to the big apple, lots of information about the big city and want is on their.
• No bus from the airport, young people can not go in the bar after 4pm.

“No bus from the airport, not many deals going on, could not take grandson to see Giants stadium no bus to take us. Went to local mall were left with no pick time or number to ring up and people at the hotel were not picking the phone up to answer us.”

Nov 28, 2007 by Diana from Gaitherburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Rate is good and room is comfortable.
• So far, nothing.

“The outlet is just nearby and Manhattan is not too far either from the hotel.”

Nov 22, 2007 by Constance from Washington, DC
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[8]

• The close location to NYC was great.
• The furniture was old and the service was just ok.

“The location was great but the hotel was old and one of the elevators stopped working. They gave us coupons for breakfast but then didn't make it clear that it was only for part of the buffet.”

Nov 22, 2007 by Jason from South Vienna, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Lovely lobby, clean rooms, very nice bed.
• Poor TVs in the bar.

“This is a very comfortable hotel that is only a short 25 minute bus ride into NYC. Our room was very clean, with nice linens and a very comfortable bed. The gym was adequate for a short workout. The view from our room provided a nice view of the NYC skyline. The hotel is very close to the Meadowlands Sports Complex.”

Nov 14, 2007 by Terry from Cambridge, MA

Cleanliness:[8] • Staff:[8] • Location:[6]

• Very comfortable bed and bedding.
• Noisy neighbors forced us to move to another room in the middle of the night. Luckily the hotel staff was accommodating.

“Pretty good overall, rooms are large and comfortable, but the location is not that great for public transportation to nyc. They do have a shuttle that will take you to the nearby train station, but the front desk person failed to mention this and instead directed us to the bus that runs by the hotel. This would have been fine, but the bus does not run that often and was packed. Luckily we found out about the shuttle the next day and were spared the over crowded, long bus ride to NYC.”

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Amenities at Crowne Plaza Meadowlands, Secaucus

AM/FM Alarm Clock ATM/Cash Machine Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Modem Lines in Room News Stand Outdoor Pool Parking Phone with speaker Pool Porters Restaurant Room Service Safe Safe Deposit Box Satellite TV Security Sprinklers In Rooms Television with Cable

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