Extended Stayamerica Middletown

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Sep 12, 2009 by John from Ocean,NJ
Overall Rating: 2

• Leaving.
• Dirty.

“No maid service. Front Desk checked me into a room (and gave me a key) to a room that was occupied. Had to explain this to my kids. There was no toilet paper in the room. When we mentioned this to front desk they shrugged shoulders. We had to go get my own later that day. This is a basic service one star hotels get this right. Room smelled. We had to go buy candles so we could sleep there. Phone didn't work in room - go forbid we had an emergency. Drunks were roaming the halls - people fixing cars in the parking lot. I was with two young children this was a disaster.”

Mar 19, 2009 by Matt from Danbury,CT
Overall Rating: 9

• The kitchen in the room.
• Not very attractive looking.

“Helpful staff and room was clean. It's what I expected.”

Oct 23, 2008 by SteveR
Overall Rating: 10

• Clean, comfortable, inexpensive and
  friendly staff.
• There was nothing I did not like.

“We arrived after 11pm and were cheerfully welcomed by a very nice young woman. The hotel overall and the rooms were very clean. The bed was comfortable and the shower pressure and temperature were great. There is a small desk with optional hi-speed internet conveniently behind it just above the table level - no crawling under table! There was a 17" or 19" TV, perfectly adequate. There was even a recliner! Also there is stovetop, microwave, toaster, fridge, sink, coffeemaker and coffee, dishes and utensils. Mind you, this is not a deluxe facility, but all the basic amenities are there. Also, only a few miles to through beautiful Rumson to the ocean, Sea Girt, Atlantic Highlands and Sandy Hook. What a beautiful area! I was totally satisfied; in fact, the Red Bank Extended Stay America far exceeded my expectations. We will definitely stay there again.”

Sep 9, 2008 by Bailey from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courtesy and helpfulness of front desk staff.
• No coffee in lobby.

“Clean rooms, excellent customer service, friendly and efficient front desk staff.”

Aug 26, 2008 by Belinda from Geneva, OH
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location, the staff, and the kitchenette.
• Space extras.

“The location was very central to everything that we wanted in a New Jersey vacation. The beaches were one direction and the transportation systems to New York City were the other side. The staff was very friendly and informative about the local area. And the price was great.”

Aug 26, 2008 by Phillip from Bellerose, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the price and the refrigerator, and the little stove.
• No hair dryer, soap or shampoo.

“Nice place, good location for us and like the fact of no room service for our two night stay, no tipping was necessary.”

Aug 18, 2008 by Joe from Beachwood, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Kitchen had silverware, plates, and glasses.
• Bed very hard and uncomfortable also no mini hair dryer for bathroom.

“Has all the basic necessities (other than no hair dryer) however bring an extra mattress pad. Bed is very uncomfortable.”

Aug 17, 2008 by Laurie from Bennington, VT
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[8]

• The hotel staff was very friendly.
• No ice, maid service did not come to our room, no blow dryer, outlet not working in bathroom.

“I've had better rooms and service in a two bit motel. It's a good place to go if you just want to sleep. With no pool, ice or weight room to do anything it's just a place to sleep. I would not recommend a long stay there. Sorry.”

Aug 10, 2008 by D from Methuen, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• It's a no-nonsense hotel that has a stove/fridge/microwave that is convenient.
• Room was 90+degrees when we arrived. Only 2 very flat pillows. No hair dryer. No DVD player no pay-/-view movies. No radio. Not enough trash cans.

“I expected Extended Stay America hotels to be a bit nicer than this one was. Basically, it's a no-nonsense hotel room (basic) with a stove/fridge/microwave. The room is nothing special, but if you wanted to make an egg/toast/coffee in the morning it was convenient. I am one who likes to write at the end of the day. There was really no good desk to sit at. I found it lacking in some basic amenities. Only 2 (very flat) pillows. No hair dryer. No DVD player or pay/view movies. No radio. Not enough trash cans. The evening staff consisted of 1 young guy with limited resources. Although the daytime staff (manager?) was nice, polite and helpful. Overall?”

Aug 5, 2008 by Hope from Pittsburgh, PA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Staff was friendly and checked us in quickly despite the late hour.
• There were parts of the room that were not cleaned (food on the side of the fridge, etc).

“The hotel was in a convenient location and was quiet. The beds are not the most comfortable but they were fine for one night. The bathroom facilities were powerful with plenty of water pressure.”

Aug 2, 2008 by Donna
Overall Rating: 10

• I like the area of where the hotel was located, the room was clean and the staff was very helpful.

“The hotel was clean, the staff was very helpful and friendly.”

Jul 29, 2008 by Elena from Toms River, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• I liked the mini-kitchen with the two burners, freezer and fridge.
• Lobby closes at 11 and it is hard to get help after that time.

“It was okay. My friend has bad allergies and we had to sleep with the AC off because when it was on, he got a horrible cough. He said that he only gets that cough if the filter is really dirty, so I have to assume that it was unclean. Also, we ran out of toilet paper and there was no one around to give us a fresh roll since it was 11:30 and the lobby closes at 11, so we had to use the hotel towels as toilet paper!”

Jul 16, 2008 by Darrel from Perth Amboy, NJ
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[6]

• Liked the kitchen in room.
• Room smelled.

“The hotel it self was ok. But I had some issues at check in, first (minor issue) the front desk clerk was not dressed well, wearing a t-shirt and jeans, no uniform (but he was friendly). Got checked into a dirty room, then when placed in another room it smelled really bad because there was water in the bottom of the fridge and by the smell probably been like that for days. Besides that the room was clean. The hotel staff needs to do a better job of inspecting the rooms before the guest arrive to avoid these problems. I worked in a hotel before and we always went into every unoccupied room to make sure there are no issues. If I could avoid it I will not stay here again.”

Jul 14, 2008 by Lisa from Leeds, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• NA.
• The lobby carpet could have been a little cleaner.

“It's scary to stay in a 2 star hotel. You don't know what to expect. I was amazed. It was clean. Large room. Just had to bring my own toiletries and hair dryer.”

May 12, 2008 by Amy from Fairbanks, AK
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• Windows opened.
• One small bed for 2 travelers, no bathroom supplies, smelled like smoke and cheap cleaning products. Gross!

“This hotel was below our standards in cleanliness, attractiveness and location. We should have stayed in a roadside motel instead, it would have been a better. The place smelled awful. There was no non-smoking option. The 1 bed was small and had hardly any covers. It also smelled bad. The room was just ugly. No shampoo or conditioner in the bathroom. The only good things were the windows opened and there was a TV. Don't bother staying here! It's a stinky let-down! Not worth the $!”

May 12, 2007 by Dorothy
Overall Rating: 7

• Price and nearness to where we wanted to be.

“2 star hotels do not offer as much as 3 stars do. I think I would prefer to stay in 3 star hotels from now on. More pillows, lotions, hair dryers, lotions etc. For the type of hotel this was, it was fine.”

Feb 2, 2007 by Cindi
Overall Rating: 1

• The convenient location.
• The room was filthy.

“I selected this motel for the convenience of Red Bank. The hotel has doors that slam hard all night long. The room was dirty. The sheets and pillowcases had stains. The towels smelled of smoke. I would never recommend this place. I have

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