Hilton Newark Gateway

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User Reviews for Hilton Newark Gateway, Newark

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Jul 29, 2008 by Michael from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to NYC. Friendly staff. Clean, comfortable rooms.
• Parking is not attached to the Hotel. Pricy restaurant.

“We stayed for a visit to New York City. It was incredibly convenient and much less expensive than a hotel in the city. The hotel is attached to the Newark train station and a train from Newark to Penn Station in NYC is quick and cheap. The hotel is very nice and the front desk staff was friendly and had lots of good suggestions on touristy things to do in the City. While the hotel restaurant is expensive, the hotel is also attached to a mall with cheaper options.”

Jan 3, 2008 by Virginia from Alamo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[1]

• Great room.
• $21.99 for parking.

“The hotel itself is very good. However, it's in a very unsafe neighborhood, you have to pay $21.99 to park your car, airport shuttle only runs one time each hour. It's very inconvenient to EWR airport. If an airport trip is the reason for youre staying at this hotel, don't stay here unless you have a car and make sure to lock your doors when driving to and from the hotel.”

Nov 21, 2007 by Bill from Mount Airy, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• The hotel was over booked and they shipped us to a different hotel.

“I had reservations 1+ month in advance and they overbooked the hotel. They shipped us 5 minutes away in a different hotel.”

Feb 26, 2007 by Carol from Eagle, ID
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• I did not like anything about this hotel--it was terrible.
• Unsafe parking-room was sub standard-lack of staff.

“This hotel was unsafe for parking for the area. The room needed updating, wallpaper in disrepair, was given a handicap room, noisy. There was no one at the desk to help me when I checked out, no one knew anything about the parking, and it is in an unsafe area. I travel every week and this was the worst.”

Feb 23, 2007 by Lumary from Baltimore, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was very cozy and comfortable.
• No free parking or part of the hotel.

“The room was small & the bathroom was ridiculously small, the parking was expensive and did not even offer a discount for hotel guests. The only thing that was great was the bed; it was so comfortable I just sank into it every night! The people were nice but gave us keys to an occupied room at first!”

Jan 17, 2007 by Ariel from Somerville, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location and price.
• The beds were very uncomfortable.

“Good location, with parking (), the hotel is clean and the rooms are ok. However, I found it very hard to sleep because of the beds, and as a couple we had to sleep in separate beds because one full bed is just too small.”

Jan 2, 2007 by George from Waltham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Honestly, I picked it for the combination of price and proximity to mid-town Manhattan.

“.this hotel is only two stops out of pen station-nick on the train. The path is a little longer, but half the price, which makes this location nearly perfect. The room was immaculate. The service staff was very accommodating. My partner and I was slow leaving by noon and the maid just smiled and said that she would return after her lunch.”

Sep 7, 2006 by Yvonne from Cedar Lake, IN
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[9]

• Can't come up with anything.
• Horrible service for a Hilton.

“We get to the Hilton around 7 pm after a 13 hour drive and get told there are no rooms clean for us and we'd have to wait an hour. They wanted to give us 2 rooms on 2 floors when they did become available. After 45 minutes, I demanded a manager and 2 rooms instantly became available on the same floor 5 rooms apart. With 2 in each room, we were given 1 bath towel each room, no coffee or condiments and had to call more than once to ask for them. The deadbolt on one room didn't work and the toilet flushed only occasionally. It was not a good experience plus the fact that we were led to believe that parking was included but found out it was $20 a night. It was one of the most terrible if not the most terrible experiences we've had at a hotel.”

Sep 7, 2006 by Liz from Boston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The most amazing bed I've ever slept in. So comfortable.
• No validated parking. We were charged for 2 days, even though we parked at 1 a.m. and left at noon.

“This hotel is in a great location for easy access to New York City by either car or train. The room was very clean and comfortable. The bed was, by far, the most comfortable bed I've ever slept in. The pillows were amazing. Our stay here was very brief, but the hotel completely lived up to our expectations.”

Sep 5, 2006 by Guilherme from Marblehead, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Service.
• Nothing.

“Very friendly, close to everything, good location. Definitely going back! This hotel was the best hotel we stayed in for the past 2 years. I really hope all Hilton Hotels are like this one.”

Sep 4, 2006 by Saravanan from Sunnyvale, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[4] • Location:[10]

• Convenient location closer to Metro to New York
• Parking Fees.

“The hotel is very conveniently located just across the Metro so easy to travel to New York from here. The Bad thing is the hefty 20.00 $/day parking they charge the guest. Stayed for 5 days and every day they forgot something or other with the supplies, coffee, creamer, sugar etc.”

Aug 23, 2006 by Tally from Houston, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• The rooms were nice and the linens comfortable.
• The staff was not helpful at all and many were outright rude.

“The hotel has a shuttle but there are two Hiltons in the area and if you take the wrong shuttle, neither Hilton will help you get to the right Hilton which does not help you if you do not have a car and are unfamiliar with the area. The staff was outright rude when we were stranded at 2:30 in the morning and had already paid for a room at the other Hilton. They expected us to take the shuttle back to the airport and wait another half hour for the correct shuttle to show up.”

Aug 3, 2006 by Kevin from New Carrollton, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel is convenient to get into downtown New York by the turnpike as well as Routes 1 and 9.
• It is across the street from Penn Station ... there is noise and traffic most of the night.

“Nice staff. The hotel didn't have any double beds which I generally prefer. They were apologetic and offered to move us the nest day which we didn't because our trip was so short.”

Jul 19, 2006 by Willie from Baltimore, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[4]

• The staff was helpful.
• I expected it to be close to the airport and to have a restaurant.

“It is not close to the airport and because there is no restaurant I had to either go out or order from a place that charged a delivery fee on top of a require 18% gratuity.”

Apr 26, 2006 by Veera from Livonia, MI
Overall Rating: 3
Cleanliness:[8] • Staff:[6] • Location:[9]

• Accessible to Newark Penn Station.
• Rooms are small. Bathrooms are really small. Not enough room anywhere. The price I paid is way too much for that hotel.

“Rooms are small. Bathrooms are really small. Not enough room any where. The price I paid is way too much for this hotel.”

Apr 5, 2006 by Bonnie from Jensen Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent.
• Traffic and parking.

“Overall it is an excellent hotel.”

Jan 18, 2006 by Mary from Lewes, DE
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[4]

• Friendly staff, accommodating.
• Construction noise, put me in a smoking room, a number of other small complaints as well.

“It is renovating. Therefore, it is somewhat difficult stay, although the staff was quite nice and admitted the inconvenience. If you are going to put me in a first class hotel, as you really should, since I'm one of your original customers, please don't pick one with the jack-hammers.”

Jan 16, 2006 by Becky from Kingston, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Convenient to the airport.
• Newark doesn't feel like the safest place in the world.

“Convenient to the airport, and to Newark Penn Station. Also, part of a building complex with shops and food available.”

Aug 26, 2005 by Chenin from Springfield, IL
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• it was close to penn station so i had transportation
• i had to pay for parking

“The hotel was nice. I did not like that there business center charged you to use the internet.”

Aug 23, 2005 by Demetria from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, clean, professional, and elegant
• the location of the garage and the lack of parking validation with the overnight stay.

“The hotel is quite elegant with an excellent location for commuting. The rooms are clean and nicely accommodated with amenities. The floors are quiet.”

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Amenities at Hilton Newark Gateway, Newark

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable Yes