Marriott Somerset

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User Reviews for Marriott Somerset, Somerset

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Sep 21, 2009 by Brad from Blaine,MN
Overall Rating: 5

• Location was good, lobby was nice.
• No coffee shop (gift shop had horrible hours).

“I was surprised how old the room decor and carpets were (they actually smelled bad). Pool had so many chemicals your eyes burned walking into the room). Only coffee was from a bad gift shop that was only open about 5 hours a day. Soda machines didn't work on 2 floors I tried. Internet connection was wireless, but very slow.”

Jul 29, 2009 by Patel from Texas
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great service, fresh look, terrific service.
• Nothing.

“I travel frequently for business, and I would certainly recommend this Crowne Plaza. The property is newly renovated has a very fresh look and feel. I was greeted promptly on arrival, and appreciated the great service throughout my stay. Found the rooms and beds to be quite comfortable. Also had a meeting in the meeting space and loved it. Was well organized and designed - allowed us to have a very productive meeting. Definitely the best value in town.”

Jul 28, 2009 by Juliette from Driftwood,PA
Overall Rating: 10

• The beds were very comfortable.

“I had a very comfortable night's sleep. The beds were great and the room was very nice.”

Mar 12, 2009 by Alan from St Petersburg,FL
Overall Rating: 5

• Great location. Staff really did their best to accommodate us.
• Under renovations, hallways cluttered and fumes of paint etc.

“This may one day be an excellent hotel, but for now it is scarey. It is under renovation the halls were cluttered with furniture the elevator was bumpy and felt unsafe. Paint fumes debrief all over.
However, the staff did their best to work around it. Also the breakfast buffet was expensive.”

Dec 10, 2008 by Jeff from Silver Spring,MD
Overall Rating: 7

• Comfy bed.
• Hotel lobby under construction.

“Hotel room itself was fine, but the lobbby was under construction and the restaurant was makeshift because of construction. Once complete, I'm sure it will be fine.”

Nov 17, 2008 by Keith from Martinsville,NJ
Overall Rating: 7

• Room was excellent and well-kept.
• The remodeling of the lobbying causing some chaos.

“The hotel was good but because of the remodeling I have to give it a lower rating because it did not meet my expectations.”

Oct 12, 2008 by Brian
Overall Rating: 1

• Comfortable bed.
• The desk was a hall table, too tall to work at; bathtub was badly flaking.

“The hotel was under renovation. The painters were literally painting my outside wall. The room smelled of paint thinner. They offered to move me to the other side of the hotel, and gave me a coupon for a free in-room movie. I thought that was a nice gesture, till I discovered that the Lodge net TV service was down. It was down for all three nights I stayed there. Some coupon that was! The finish on the bathtub was flaking off. The desk was really a hall table, which was several inches taller than a desk should be, and it was tiring to work on. All in all, a ridiculous excuse for a nice hotel.”

Sep 28, 2008 by Andrew
Overall Rating: 8

• Rennovating the property will be nice afterwards.
• Under construction in many areas.

“Under construction.”

Sep 15, 2008 by zoe
Overall Rating: 6

“Hotel under renovations.”

Sep 3, 2008 by Ruth from Manalapan, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Close to shopping area.
• They are very disorganized.

“They are the cheapest hotel for a decent place to stay. They are clean but do not go to any extras for their guest. They are in the middle of some renovations so the hotel is currently a mess. They should have planned it better.”

Aug 3, 2008 by Randal from Stockbridge, GA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• Convenient to where I needed to be, good bed.
• Ants in bathrooms, weird maze-like layout of rooms.

“Overall, I was disappointed. I guess I expected more from a Crowne Plaza. The rooms, while updated on the surface, still had a very old feel, especially the bathrooms. We had two rooms (across the hall from each other). There were ants in both bathrooms which freaked my wife and kids out. Also, when I reported the ants to the front desk, they didn't seem to really care. Strange. The lobby was very nice but it took an enormously long walk to get to our room in the unusual maze-like layout. And then there was the small thing of charging a minimum of $3 for the use of business center computer. It served its purpose as a place to stay for the night, but it was not in anyway a luxury hotel.”

Aug 3, 2008 by Mark from Crown Point, IN
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• Excellent exercise facilities.
• Front desk staff was not the sharpest group I've run across.

“During the summertime, at least, several tour groups stop at the hotel for overnight stays. Usually, these groups are made up mostly of children/teenagers, who can sometimes be load later into the night. The hotel does have a nice pool and excellent workout facilities.”

Jul 31, 2008 by Deborah from New Kensington, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Extras, mattress and bedding.
• Nothing.

“This hotel room was very spacious, comfortable and was very deluxe compared to others we have been to. The staff was very friendly and cooperative.”

Jul 30, 2008 by Srinivasa from St. Peters, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Nothing.
• Everything.

“This hotel is no where close to 3 star. Dirty & Inadequate rooms, rude staff, no microwave/refrigerator in rooms, basically worthless.”

Jul 30, 2008 by Raj from The Hague The Netherlands, NE
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Free parking.
• Idiots at the front desk !

“When checking out, an idiot front desk member argued with me about the receipt.”

Jul 30, 2008 by Raj from The Hague The Netherlands, NE
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[3]

• The price.
• The front desk members are idiots and do not speak proper English.

“Good 2-Star hotel.”

Jul 29, 2008 by Valerie from Suwanee, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fitness center and pool are wonderful.
• A lot of tour buses made using the elevators at certain times difficult.

“The hotel is clean and the staff is friendly and helpful. While it does have its own restaurant, the food selection is limited but tasty.”

Jul 23, 2008 by Melenia from Spring, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• I was impressed with the indoor/outdoor pool.
• The restaurant in the hotel was unorganized, staff is slow and unknowledgeable.

“The hotel was clean and the beds were comfortable. The room temperature was also great. Overall pleased with the hotel.”

Jul 17, 2008 by Mike from Woodridge, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, staff and room at a good price.
• Only had single king bed available, wasn't a problem though.

“Hotel was great.”

Jul 16, 2008 by David from Lorton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and amenities.
• No sat newspapers except wall ST and NY sports to buy.

“Room view was awful 3rd floor over looking roof and ac units.”

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Amenities at Marriott Somerset, Somerset

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player Coffee Maker in Room Concierge Desk Copy Service Email Service Executive Level Exercise Gym Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat Hairdryers Available Ice Machine

In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge Outdoor Pool Phone with speaker Pool Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Video Checkout

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