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Marriott Trenton
1 West Lafayette Street,
Trenton, NJ
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Average User Rating: 8.0 Cleanliness:[8.5] • Staff:[8.5] • Location:[7.0] Based on 516 user ratings |
Oct 22, 2009 by
Stephen. from Winthrop,MA
Overall Rating: 8
“There was no pool. For the star level and the brand name, I expected a pool and better workout facilities. The elevators were run down. Housekeeping did not clean our room.”
Aug 5, 2009 by
John from Williamsport,PA
Overall Rating: 9
“Highly recommend.”
Jun 14, 2009 by
David from Andover,MA
Overall Rating: 4
“The hotel was nice, however you have to pay to park in a parking garage that the hotel does not own. The hotel doesn't give out parking vouchers and you are not told about the parking situation on priceline - it cost extra to park or risk parking on the street. Not the best neighborhood.”
May 31, 2009 by
Carol from Cape May Court House,NJ
Overall Rating: 10
“Comfortable, clean, staff
was friendly, went above and beyond to make us feel welcome. They were very helpful.”
Sep 5, 2008 by
Abraham from Jersey City, NJ
Overall Rating: 6
Cleanliness:[9] •
Staff:[8] •
Location:[4]
“Hotel staff friendly but charged my card, it took them 3 days to get my money back, and they charged me for a movie I did not watch and added $20.00 and nothing in return for the bad experience.”
Sep 2, 2008 by
Melissa from Saint Louis, MO
Overall Rating: 8
Cleanliness:[8] •
Staff:[10] •
Location:[5]
“Excellent bedding and pillows, all down! I have never stayed at a hotel with a friendlier staff. The room service was good and quick. The Trenton area is not the safest and there are not many family friendly places to eat.”
Aug 29, 2008 by
Natalie from Cranberry Twp, PA
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[6]
“We loved this hotel! It was clean, comfy and the staff was excellent, we just wish you didn't have to drive through such a scary area to get to it.”
Aug 26, 2008 by
Thanisorn from Jersey City, NJ
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[7]
“We had a hard time requesting a baby crib. We checked in at 3 pm just to make sure we'd have everything we needed. We requested refrigerator & baby crib. The fridge came and the guy said he will be back with the crib. An hour passed by no crib. Called them couple times - no solutions, they just said working on it. So we left and hoped to get it when we're back. We back at 8:30 pm. Still no crib called them couple times - still working on it. At 9:30 pm we came down to the front desk & they told us they ran out of them. Thanks for the manager who somehow made the staff found it for us.”
Aug 22, 2008 by
Rebecca from Laconia, NH
Overall Rating: 7
Cleanliness:[8] •
Staff:[8] •
Location:[4]
“The hotel was a little hard to find but very nice and clean. Although parking in the garage is expensive we were able to find parking on the street both nights of our stay. The staff was very friendly. Our only complaint was the lack of a pool. Good place to stay and very close to Sesame Place.”
Aug 21, 2008 by
Jason from Selden, NY
Overall Rating: 1
Cleanliness:[5] •
Staff:[1] •
Location:[6]
“I am very disappointed with this hotel. When at the restaurant our waiter forgot to put in our orders for our dinners, and placed the check at our table right after the appetizers that came out cold. The wait to get just our appetizers was at least an hour and our drinks were never offered to be refilled. The waiter had to be continuously searched for and directed. The Manager did comp our appetizers, but the damage was done by then, and that was the least that could have been done. Our room was fairly clean, but overall the service and quality fell very short of a three star hotel. I would never stay at this hotel again.”
Aug 20, 2008 by
Connie from Hillburn, NY
Overall Rating: 8
Cleanliness:[10] •
Staff:[8] •
Location:[6]
“Did not like that fact that I had to pay to park my car in the garage. I did not want to leave my car on the street overnight.”
Aug 19, 2008 by
Elizabeth from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[7]
“Very nice.”
Aug 19, 2008 by
Cynthia from Sandy Hook, CT
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“We were very pleased with this Marriott. Very convenient to the highway, safe location. Rooms were well appointed and I cannot say enough about the front desk and room service staff. Great customer service which is so hard to find today. We would stay there again without question.”
Aug 18, 2008 by
Scott from Sugarloaf, PA
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“I only stayed at the hotel for one night. I checked in at 5:30 PM and was assisted by a very nice young black female. The check-in process went very smooth. I later had appetizers and drinks with two other hotel patrons at the hotel bar. The bartender was very prompt and friendly. I never had to wait, or ask for a drink. The bar appetizer menu was sufficient, but the food was excellent. Overall, this hotel is very well managed.”
Aug 18, 2008 by
Juanita from Randolph, MA
Overall Rating: 8
Cleanliness:[9] •
Staff:[7] •
Location:[5]
“Overall the hotel was nice and the service was ok. At the time that I and my family went to check out of the hotel we notice that our van was missing. We went into the hotel requesting assistance on what to do and were told to contact the police which the front desk did not offer to do for us. We had to use our cell phone to call. We were traveling with 6 children and 2 infants and had just checked out of their hotel and were not offered basically any assistance by the front desk. After renting 3 rooms for a week in their hotel and having one of our vans stolen from their location, you would think that they would have been a little more accommodating! After finding out that our van was stolen, we now had the task of finding a rental car to drive back home to Boston, MA. Went back inside to ask the front desk for numbers to rental companies and was told that the Hertz phone was over on the side table. Went to call Hertz and was told by them that there were no cars available, so again began the task of searching for car rental companies, which we were not able to locate a car until 7pm at night as it was the weekend and college students were returning from break. Can not blame the hotel for that but can say that with 6 children and 2 infants the least they could have done was accommodate us with a room until we were able to locate a car! Nightmare!”
Aug 18, 2008 by
N from Manchester, CT
Overall Rating: 5
Cleanliness:[5] •
Staff:[5] •
Location:[3]
“Although the hotel was 10 min from sesame place, it was not fairly friendly. The hotel was in the middle of the city but there was no option to eat anywhere else but the hotel. There were loud noises at night from the drinker in hotel bar leaving. We had to pay for parking.”
Aug 17, 2008 by
Becca from Austin, TX
Overall Rating: 6
Cleanliness:[9] •
Staff:[10] •
Location:[5]
“This hotel was visually way nicer than expected for a 3 star hotel. The accommodations were very nice and clean. The front desk staff was very pleasant. However, stick with room service for your food. The food was excellent everywhere we ate, but the staff at the restaurant was ridiculously incompetent. My friend and I were incredulous at the treatment and service we received all the way up to the manager at the restaurant downstairs. They were oblivious to even the most basic courtesies as wait staff. We had to hunt them down and ask for every little thing we needed. They stared blankly at you until you asked them to do exactly what you needed. I have never seen anything like it in my life! So, all in all, a great hotel with bizarre service. The front desk was nice, but I am not sure what would have happened if we needed anything above and beyond the call of duty! This was a great stay--just stick with room service!”
Aug 16, 2008 by
Kristen from Northport, NY
Overall Rating: 3
Cleanliness:[7] •
Staff:[9] •
Location:[2]
“Staff was friendly, decor was fine, but we had to park in a parking garage next door which was desolate and quite scary at night and then take an old creaky elevator to get to street level with all of our bags and walk to the hotel next door - for this privilege, we were charged $13.”
Aug 12, 2008 by
Jan from Dumfries, VA
Overall Rating: 4
Cleanliness:[9] •
Staff:[2] •
Location:[1]
“The hotel was clean. The parking was over priced ($13 per day) especially for hotel guests. There should be some kind of discount for guests if not free parking. I had to ask for a do not disturb sign none was provided in my room. The drain in the tub was disconnected. We had to pay a toll every day to go to Pennsylvania. This hotel is not located in the safest part of New Jersey. The staff did not inform us that the street to the main entrance would be barricaded during a certain period of time. The gentleman questioned my early arrival (1:45 pm) in an empty hotel. The bellman just started at me and did not offer his services. It was very professional for him to be hanging out at the desk.”
Aug 11, 2008 by
Mary from Ephrata, PA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“It was nice for business travelers. It was clean and the accommodations were nice. The staff was friendly and competent.”
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