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User Reviews for Wyndham Franklin Plaza Hotel, Philadelphia

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Jun 11, 2009 by Bill from Jefferson City,MO
Overall Rating: 9

• Great central location and excellent staff.

“The hotel didn't treat us a cutrate guests. They treated us with exceptional dignity and respect. Very fun place to stay.”

Jun 4, 2009 by Dhiraj from Bloomfield,NJ
Overall Rating: 3

“No free wireless, no free parking, they gave us handicapp access room (even though we are not hapicapped) the TV was old and signal was bad.”

Jun 4, 2009 by Debbie from Somerset,NJ
Overall Rating: 10

• A nice bright hotel with great rooms and a friendly staff.
• Nothing.

“Great hotel the rooms were really bright and the beds were very comfortable. The staff was very friendly we had a few drinks at the lobby bar, it was very comfortable. We just really enjoyed this hotel and what an amazing value. Remember to park across the street.”

Jun 3, 2009 by Quentin from Arlington,VA
Overall Rating: 7

• Location.
• Air conditioning not working properly.

“Great location. Air conditioning was not working. We had to call the front desk 4 times before it finally worked properly. Problem with thermostats not communicating with in-room A/C units. Everything else was fine.”

May 13, 2009 by Stephanie from Hanover,PA
Overall Rating: 1

• There is nothing. This place is awful!
• Everything. Dirty, bad service, broken items (AC, lights, bed).

“I surprised my husband for our 10th wedding anniversary. A trip to Philly for 2 days, a massage and dinner at Le Bec Fin. This hotel ruined the entire stay. The elevators were not working correctly, lights were broken in the room, A/C was broken and took 8 hours to send someone up after we called, bed messy and dirty, someone else's body hair in towels, poor customer service, room service always went through to voice mail. This place was so horrible, we left with one day left to stay.”

May 4, 2009 by DeAntonio from Brooklyn,NY
Overall Rating: 6

• The cost for parking at the hotel.

“Nice comfortable hotel.”

May 1, 2009 by Betty from Mclean,VA
Overall Rating: 10

• The service was uniformly excellent.

“The Concierge was very helpful in giving me directions to a local tourist attraction. The bell hop was on the ball and got me a taxi right away. City hotels were all pretty much the same.”

Apr 15, 2009 by Laura from Charlotte,NC
Overall Rating: 9

• The friendliness and helpfulness of the staff.
• It was a little dark and especially in the hallways.

“Overall, experience was good and sometimes the cleaning of the room was a little late in the day but with a tough economy.”

Apr 14, 2009 by karen from Annville,PA
Overall Rating: 8

• Location
  was very good.

“We took our luggage down to the car the day we were to leave and then grabbed breakfast at the hotel restaurant.”

Apr 13, 2009 by Jim from Crystal Lake,IL
Overall Rating: 8

• Clean, easy access to city and
  friendly.
• Not that close to convention center.

“Nice hotel and staff and a very nice, modern room. Bar/lounge area was open and friendly.”

Apr 9, 2009 by Dave from Baltimore,MD
Overall Rating: 6

• Long lines to check in, room service took a long time.

“I won't go back. They claimed I did not have a reservation and I then had to go to a location to print my original receipt to prove I had a room reserved. The hotel offered no explanation as to why they did not have my room. This while trying to balance twin boys.”

Feb 17, 2009 by Michael from Hartly,DE
Overall Rating: 10

• The hotel lounge was wonderful and the food and drinks were at a good price range.
• The high cost of parking.

“The hotel met my expectations, I was there on business and I was satisfied.”

Jan 2, 2009 by Jessica from Rockville,MD
Overall Rating: 6

• The location and in and out parking facility.
• The level of cleanliness left a lot to be desired.

“Overall, the hotel served its purpose. We took a family trip to Philly and were able to easily access the areas we wanted to visit. The staff was friendly and helpful. The issues we had with the hotel are all around aesthetics. Fingerprints all over the doors as soon as you enter the hotel are a poor first impression. The rooms weren't the cleanest either. Even though it appears that the hotel has probably undergone renovations recently (granite/marble bathrooms, the decor is not outdated), the rooms are showing signs of age (e.g.; wallpaper seams are starting to wear). This is not the first time we've stayed at this hotel, but it appears that certain standards have fallen.”

Dec 17, 2008 by Patty from Cicero,NY
Overall Rating: 10

• The front desk staff was helpful and accommodating.
• The thermostat did not work and I froze to death until engineering came up and realized the window heater had to be used in lieu of the thermostat.

“This hotel has a very friendly front desk and guest relations staff. The restaurants are very upscale and the room accomodates the business traveler. I like the roominess of the parking garage as most Philadelphia based hotels have very cramped and poorly lit parking (which raises security concerns). I will come back to this hotel for this high valued price again and again.”

Nov 3, 2008 by Ellen
Overall Rating: 8

• Very pleasant staff.

“Very much a convention hotel. Not fancy, but clean and convenient.”

Oct 27, 2008 by Charlie
Overall Rating: 5

• Convenient.
• Parking rates-$36 per night for hotel guest give me a break.

“Parking rates.”

Oct 19, 2008 by David
Overall Rating: 5

• Covenience.
• $34 selk-parking fee was
  unexpected/lack of temperature control.

“Good location, clean room, but I was not aware of the parking fee. The temperature was uncomfortably warm and could not be controlled by the room thermostat.”

Oct 16, 2008 by Chris
Overall Rating: 2

• Location and lounge in the hotel.
• Paid for in-room fridge, possible bedbugs.

“The staff was as helpful as they could be. The hotel's in a good location and looks nice.”

Oct 11, 2008 by Jack
Overall Rating: 8

“It was a typical 3 star business type hotel, not all restuarants functing, good hotel and the only problem i had was the just painted situation on my floor.”

Oct 9, 2008 by Charles
Overall Rating: 10

• The view from the room I was given was amazing.
• Not enough active general assistance.

“I love Philly and the Hotel and the location gave me a better view of the things I was never able to see before. It made my trip very pleasurable and grand.”

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Amenities at Wyndham Franklin Plaza Hotel, Philadelphia

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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