The Westin Philadelphia

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User Reviews for The Westin Philadelphia, Philadelphia

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Oct 28, 2009 by Virginia from Granville,OH
Overall Rating: 9

• Service and atmosphere.

“Very nice, great location and
great service.”

Oct 19, 2009 by Ken from Hoboken,NJ
Overall Rating: 8

• Very modern and plush rooms.
• Two elevators in order to get to your room.

“Very comfortable beds and plush rooms with over sized bathrooms.”

Jul 26, 2009 by Karla from Sarasota,FL
Overall Rating: 9

• The room was clean, well-furhished, good bed; staff was friendly; general ambience good.
• My room was in the back and did not have the advertised mini-bar.

“The Westin quality is good. Room was at first guest floor, at the back, and no view), but as I was gone all day, no problem. Nice and quiet; room very comfortable. I liked the in-room coffee, but no extra pods because there was no mini-bar. (Only there for one night do didn't ask.)”

Jun 5, 2009 by John from San Francisco,CA
Overall Rating: 5

• Bed was comfortable. Shower hot and twin shower head strong.
• Staff at font desk upon check in (3 gentlemen) not accommodating regarding request for higher floor and or street view. Received lowest floor, back view.

“My impression was that the management and staff (with a few exceptions) were more focused on practicing fast-talking negotiations instead of courteous service to their guests. It is all about attitude although some specific behaviors can be offered such as falsely implying the 4th floor was not the lowest floor when in fact it is, indicating no other rooms were available other than the 4th floor room with an unattractive rear view which was also false, no caffeinated coffee (shipment is late), uneven room service (had to request soaps or shampoos on various days), and the internet service was not included ($13 daily charge). Most disappointing was the front desk gentlemen upon check-in whose fast-talking wheeling and dealing style was very unprofessional. This set an unpleasant tone for my stay. I would not stay here again.”

Jun 3, 2009 by Alex from Florence,MA
Overall Rating: 10

• Friendly staff.
• For a 4-star I thought that there would be a few more amenities.

“Wonderful experience.”

May 29, 2009 by Hien from East Stroudsburg,PA
Overall Rating: 9

• Very courteous and helpful staff.
• Doors made a lot of noise slamming shut.

“Great hotel, staff and rooms. Just need to adjust the spring on the doors so that they don't make so much noise when they slam shut.”

Apr 16, 2009 by Diane from Cazenovia,NY
Overall Rating: 9

• Rooms were very roomy and very clean.

“Super friendly staff and wonderful rooms.”

Apr 11, 2009 by Tim from Springfield,VA
Overall Rating: 7

• Great pillows and large flat screen TV.

“A very comfortable and well appointed hotel designed for the business traveler.”

Apr 4, 2009 by Steven from Boca Raton,FL
Overall Rating: 10

“Excellent hotel, meets or exceeds all expectations.”

Feb 20, 2009 by Barbara from Portland,OR
Overall Rating: 10

• Loved the lobby, loved the clean bathroom and quality.
• The maid service started at 8:00 AM, was loud and persisted until noon. knocking and talking in the hall way.

“The Westin Philadelphia is a luxurious well maintained hotel with great rooms and an impressive service. I loved my stay and wished I had stayed longer.”

Nov 28, 2008 by Shawn from Arlington,VA
Overall Rating: 3

• Clean, modern, good location, nice amenities.
• How we were treated after being greatly inconvenienced.

“The Hilton turned out to be the Hilton Garden Inn in Chinatown, which was several blocks away from the Westin location. The next day, we returned to the Westin (in a cab at our own expense) and we checked into a standard room. Upon checkout, there was no credit for the first night in which we did not stay at the hotel. Needless to say, the overall experience left us less than satisfied, especially considering none of this was our fault.”

Nov 12, 2008 by Jamie from Pittsford,NY
Overall Rating: 8

• Upscale hotel in central location downtown.
• Cost of underground parking expensive.

“Upscale hotel within walking distance of major downtown Philadelphia attractions. Luxury comfort beds, well appointed rooms, very attentive staff.”

Oct 16, 2008 by Kathryn
Overall Rating: 8

• Had to pay for internet.

“The hotel is best located for business travellers. We found the dozen or so block walk to the Historic District to be fine in terms of time and safety. There are no extra provisions for families, that we noticed, but with teens, it didn't matter.”

Oct 2, 2008 by Greg
Overall Rating: 7

• Clean, nice shower heads and nice TV.
• No pool, no whirlpool, no shuttle to Airport.

“The hotel has a poor layout that leads to having to walk through parties in the hotel lobby to get to the elevators that take you to the rooms. The staff was present, but not much help. The workout room was lacking. No bathroom exhaust vents for showers.”

Sep 14, 2008 by Catherine from Fairfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful lobby, rooms, comfortable beds and great TV.
• The parking situation.

“It was definitely a four star, very chic lobby, Zen like halls and rooms, soothing.”

Sep 11, 2008 by C from Abingdon, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best hotel in Philadelphia.
• Nothing. It's perfect.

“Have stayed here many times. It is by far the best hotel in Philly.”

Sep 10, 2008 by Fahad from Woodstock, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, in room amenities include Starbucks coffee, dual shower heads, bed was heavenly soft, location was excellent for us.
• Parking is exorbitant, valet left car unlocked we just happened to be walking by and noticed car was unlocked in parking garage with GPS and cell phone.

“This hotel was great for the price. Location is very safe, we walked to Liberty Bell and Independence hall. Mutter museum is just a hop away (a must see) and we walked to the Philadelphia museum of art. I have no complaints other than the exorbitant prices for parking but that's anywhere downtown Philly. Also valet left our car unlocked in the parking garage, which we let them know about, and it didn't happen again. All in all a great hotel for the price.”

Sep 10, 2008 by Giunia from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• staff was incredibly welcoming, the room was beautiful, great location.
• I liked everything.

“This was one of the best places I have ever been to, and I travel a lot. The staff went out of their way to be friendly and welcoming.”

Sep 10, 2008 by Andrew from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Price and location.
• Bar in the lobby was not open.

“I would recommend this hotel.”

Sep 9, 2008 by Clay from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very good, user friendly, conveniently located.
• Nothing.

“Staff very friendly, excellent location.”

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Amenities at The Westin Philadelphia, Philadelphia

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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