Crowne Plaza Philadelphia-Center City

Photos of Crowne Plaza Philadelphia-Center City, Philadelphia

• Add your own photo of Crowne Plaza Philadelphia-Center City

User Reviews for Crowne Plaza Philadelphia-Center City, Philadelphia

• Add Your Own Review »

Apr 9, 2008 by Marc from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and business center.
• The elevator was slow; the ice machine on floor did not work.

“Overall good, but the hotel was under repair.”

Apr 4, 2008 by Erica from Florida
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[8]

• It had a good location.
• The front desk management is horrible, no customer service skills.

“We stayed at the Crowne Plaza in Center City Philadelphia and I would never recommend this hotel to anyone. The rooms were decent (not 3 star quality though), except for the mold in the bathroom and the poor ventilation (the a/c didn't work) in the room. The service at the hotel is horrendous! Neither me nor my boyfriend smoke but the front desk informed us that we were being charged $250 for smoking. The woman at the front desk was extremely rude! She refused to send anyone to the room to check again while we were there and did not allow us to speak with the supervisor that accused us of smoking in the non-smoking room. After much discussion, management called back to say the charge would be removed. That was a lie! I checked out, and was told my room had no charges. Three days later, the hotel charged my account the $250 and I have been trying for days now to get someone to call me back and no one, not in accounting, not in the front desk and not anyone in management will call me back! I filed a formal complaint with their corporate office. I truly believe the mold in the bathroom made us sick. If you can help it, do not stay at this hotel, save yourself the aggravation. Their management does not know how to treat their guests.”

Mar 12, 2008 by Pat from Denville, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, great staff, attentive.
• Parking! $31 / night, 45 minute wait to get your car - be careful on this!

“Great location, great staff, nice rooms, parking is the only flaw. It took us 20 minutes to get into the garage (that should have been a warning) and 45 minutes to get our car. People in line reported that cars being brought were not theirs, and they couldn't find one guy's car at all?”

Mar 11, 2008 by Robert from New York, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location.
• Cramped lobby, elevators not all working.

“Very average hotel.”

Feb 29, 2008 by Dodie from Fleetwood, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel staff was great and accommodating. The room was very clean.
• The parking garage attached to the hotel was to expensive.

“The hotel staff was very accommodating and courteous. The rooms were clean. It was a family friendly hotel, but had a romantic side to it.”

Feb 28, 2008 by Karen from Potomac, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location.
• Parking was $31/night!

“Good location. Best if you do not need to park a car, as parking was outrageously expensive!”

Feb 27, 2008 by Harpreet from Philadelphia, PA
Overall Rating: 1
Cleanliness:[8] • Staff:[3] • Location:[8]

• Location and Clean.
• Not able to quickly resolve issues.

“There was screaming and shouting outside of my room and it took 3 calls to the front desk to act by sending security an 2 hours later. Needless to say that the children and adults were awake for the most of the night. We were scared as the hotel was very complacent.”

Feb 27, 2008 by Holly from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• It smelled really good, and has nice sheets. The staff were friendly.
• They are doing construction during the week--didn't affect my stay, but sounds uncomfortable.

“I liked it. Really quite clean and comfortable.”

Feb 27, 2008 by Philip from Lincroft, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Renovated room & nice restaurant/bar in lobby.
• Very small bathroom & thin walls (noisy).

“Check in was smooth. My request for a room with two beds was honored. Note of apology for ongoing renovation of elevators was in the room & posted in lobby. Parking is expensive.”

Feb 23, 2008 by Cassandra from Midlothian, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Safe comfortable room.
• No indoor heated pool.

“Good for one night stay as we did. Rooms were comfortable although the bathroom was uncomfortably small! Parking was high, $34.00 dollars a night.”

Feb 23, 2008 by Monica from Secaucus, NJ
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[6]

• Staff was pleasant.
• The hotel needs to be redone. Looked dirty, old.

“I would not go back to this hotel unless the price was really cheap and I could specify a non-smoking room. The room was dirty. The wall and ceiling around the vents were black. The bathroom was ridiculously small despite the fact that the room was a good size and they could have expanded the bathroom because the sink was outside the bathroom. We were placed in a smoking room because it was the only room left but the smell was ridiculous and the room needed a thorough cleaning or needed to be gutted. I've had to stay in a smoking room before but clearly this room has never been vented or shampooed.”

Feb 21, 2008 by Lyndell from Elizabethtown, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Gentleman at front desk friendly.
• Parking extremely expensive, small bathroom.

“Overall, the hotel was worth the price. It was convenient, friendly, and very clean. It was not luxurious, but overall very nice. the parking was not well marked (at all) and it was very expensive with no alternatives. overall, a 7.5 out of 10.”

Feb 21, 2008 by Maria from New Milford, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[6]

• Location was good.
• The size of the room and the bed was soft and uncomfortable.

“I would this hotel because of it's general location and the fact that they are in the process of renovations. Therefore, in a year or so it will probably be much better. I liked the concierge staff the most, each one was friendlier than the next. A couple of the front desk staff, well, need an attitude adjustment. I realize why I got the price I did on the hotel because the hotel is under construction/renovations. I would have gladly paid a little more for better accommodations. It should be stated somewhere when a hotel is under construction/renovations.”

Feb 21, 2008 by Mike from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful and comfortable room.
• Excessive construction noise at 8:00 am.

“Overall, very pleased with this hotel experience and at such a great rate.”

Feb 21, 2008 by Megan from East Lyme, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• Great Location.
• Bathroom sinks no hot water - fixed sink did not drain.

“Hotel is in an awesome location. We walked everywhere. The hotel arranged for the trolley tour to pick us up and bring us to the Trolley first stop. When we arrived we turned on the hot water in the bathroom sink and no water came out. We called the front desk and they sent someone right away and it was fixed. The bathroom sink did not drain well. There was some construction going on. We did not see it but we heard it. Not on the weekend but after 8:00 am on Monday. Not a big deal since we were not staying in our room all day.”

Feb 21, 2008 by Johanne from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• It was centrally located with easy access to tourist attractions.
• It is under renovation. Parking fee for guests is outrageous.

“The hotel was pretty much what I expected however, the charge for guest parking was ridiculous. $31 a night! It was the most expensive of all the parking garages in the area and area hotels. The hotel was nice enough to provide a baby crib, but it was more like a baby jail and lacked the comfort that the king sized bed had. I liked the little things that made our stay nice like the relaxation CD, lush bathrobe and towels.”

Feb 21, 2008 by Amanda V. from Clinton Corners, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Helpful staff, lovely room.
• Bed was too soft, shower water temperature fluctuated.

“Great hotel. I would have liked a more comfortable bed, a more extensive hotel cafe, and perhaps an indoor pool.”

Feb 20, 2008 by Kim from Washington, DC
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Great in-house pub, comfy beds.
• Under renovation.

“The lobby area is a bit cramped, and you can tell the hotel is a bit older. When we were there the elevators were under renovation and were not working correctly or promptly (and we were on the 21st floor). But it is a short walking distance to nice restaurants, and a longer but manageable walk to famous Philly tourist attractions. Parking in the city is expensive, but the hotel worked out a small discount for guests.”

Feb 19, 2008 by Leilani from Mamaroneck, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked that they had free access to the internet and check-out time was 12 p.m.
• The bathroom was very small.

“I thought because it was the Crowne Plaza that the rooms would look more modern. But other than that the stay was very nice.”

Feb 19, 2008 by Abby from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff and business center facilities were great; the bed was great.
• It was very noisy; the walls were paper thin.

“Great beds and shower; small bathrooms; very noisy - the walls were paper thin; overall, nice hotel, especially location.”

• View All User Reviews

Amenities at Crowne Plaza Philadelphia-Center City, Philadelphia

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Wake-up Service