Crowne Plaza Hotel Philadelphia-Center City

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User Reviews for Crowne Plaza Hotel Philadelphia-Center City, Philadelphia

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Dec 30, 2009 by Brenda from Austin
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• I liked the location.
• Paying $33 a day to park when we were not there most days, only returning at night.

“I was very upset to find that the hotel charges guest $33 a night for parking; this is not valet parking. This is for the only parking available and this cost was not disclosed at the time of booking. I did not have to stay in a downtown hotel, I could have gone outside the city that had free parking. The hotel did not offer any free breakfast to guests; this is something almost all hotels do now. We traveled during the holidays and the restuarants were closed on Christmas Eve and Christmas Day. Where is a traveler suppose to find food when the hotel basically shuts down. There is no gift shop or place to purchase any travel items. The front desk staff was helpful if you approched them, but not one of them offered a good morning or a Happy Holidays as we walked through the lobby. I was surprised the hotel didn't make an effort of holiday cheer with a small goody bag at our door on the Christmas morning. Over all, it was very disappointing. I was looking forward to spending time in the city with holiday decorations and events and a spirit filled hotel staff to make being away from home for the holidays more enjoyable.”

Dec 21, 2009 by Joe from Monkton,MD
Overall Rating: 8

• Restaurant was very good.
• Size of room too small.

“Worth staying there.”

Dec 16, 2009 by Lyn from East Brunswick,NJ
Overall Rating: 2

• Location.
• Very poor quality.

“Old and outdated.”

Dec 10, 2009 by John from Camp Hill,PA
Overall Rating: 2

• Location.
• Had to switch rooms. No hot water.

“The rooms were small. The room we rented did not have hot water. We told the front desk before we left for a concert. (We had arrived shortly before the concert). We were told it would be fixed while we were out. It wasn't and we had to switch rooms late in the evening after we got back. Were were told the parking charge would be removed for our inconvenience, The money was charged, but not credit in the account yet. That may appear yet as the credit was done on Monday morning. No regular coffee in the room and it was cold when we got there. I have never complained at a hotel, but this was a first.”

Nov 18, 2009 by Juan from Newark,NJ
Overall Rating: 5

• Well located.
• Small room.

“Great for the price!”

Oct 27, 2009 by Kathy from Glenmoore,PA
Overall Rating: 10

• Location

“We checked in at around 2:30am and the Staff was very friendly. You don't really expect people to be "on their game" at that hour. The room was great, but everything seemed even better because of your staff. Valet attendants to housekeeping; everyone we passed said hello. That's what makes a great hotel exceptional.”

Oct 18, 2009 by Amber from Alexandria,VA
Overall Rating: 7

• Good location. Nice decor.
• Room smelled like it was cleaned with sour rag.

“We really enjoyed our stay. The location was close enough to the historic stuff to walk (not a short walk, but fine). The decor was nice, and the front desk was helpful. We didn't like the $33 per night parking charge, and opted to park at a public garage where we paid $10 for the whole weekend instead. The room was fairly clean – dusty lights, and smelled like it had been cleaned with a sour rag, but no real issues.”

Oct 15, 2009 by Marty from Rumson,NJ
Overall Rating: 2

“Not at all a 3.5 star hotel. One of the smallest rooms I've ever stayed in. Had to switch rooms do to hvac malfunction. Tiniest bathroom I've seen. Property is an old Holiday Inn that has barely been renovated.”

Oct 8, 2009 by Erica from Henderson,NV
Overall Rating: 3

• The location and the staff.
• The property and rooms are extrememly run down.

“This is a great location and the staff is great. the internet was perfection and that was about all that was really good. The entire property is extremely run down and in a very bad need of a complete remodel. The room I was in had to be the worst in the hotel.The carpet old and worn as well as the drapes and even the wall paper was peeling at the seems as it was simply old. It was actually somewhat depressing to be in the room.”

Oct 3, 2009 by Chris from Jacksonville,FL
Overall Rating: 3

• Location was pretty good.
• Needs updating.

“Not great for the price.”

Sep 30, 2009 by Patricia from Lititz,PA
Overall Rating: 10

• Great location, great room, great experience!
• $33. per day parking (should be free to guests).

“Everything was great
- no complaints except that we had to pay for parking ($33. a day). I feel this should be free to hotel guests. Other than that it totally met our expectations.”

Aug 7, 2009 by Delores from Daisy,MO
Overall Rating: 9

• Nice, clean, central location to business. Shuttle connection to airport.

“Rooms are clean and comfortable. Staff is pleasant. I felt safe and well rested.”

Aug 6, 2009 by Patti from Kechi,KS
Overall Rating: 8

• Nice and friendly.

“Very good hotel. Nice friendly people and was well ran. Clean.”

May 16, 2009 by Patty from Zion Grove,PA
Overall Rating: 5

• The white bed clothings was nice.
• Parking.

“Hotel was nice, and i would stay again. Leave a lot of extra time to get your car from the expensive parking garage next door.”

May 7, 2009 by Doug from Brooklyn,NY
Overall Rating: 6

• Within walking distance of the Philadelphia Convention Center and easy access from 30th St. Station.
• Not terribly luxurious.

“This hotel provides the very basic necessities. It near to Philadelphia attractions and lovely streets to walk on, but it's direct surrounds are not tourist-attractions, and don't supply a lot of amenities such as great dining, etc. But those things are just a few blocks away. It was a bit noisy, after all.”

May 2, 2009 by Matt from Downingtown,PA
Overall Rating: 8

• Great location - Center City.

“Convenient center city location. Elephant and Castle sports bar on property. But still quite adequate (we have named our own price twice here).”

Mar 12, 2009 by Theresa from Jamaica,NY
Overall Rating: 9

• The hotel was very quiet and the bed was very comfortable.
• I didn't like the pillows, It had air in it and felt like sleeping on a balloon.

“Nice hotel, everyone smiles and greets you, but the rooms are small.”

Mar 8, 2009 by Heather from Wiarton,Canada
Overall Rating: 7

• The location was great, close to public transit & walking.
• Elevators unsafe, lots of construction going on and noisy.

“The concierge gave us excellent information for food/ bar and sightseeing.”

Mar 5, 2009 by Pat from Floral Park,NM
Overall Rating: 9

• Liked the location and the staff.
• The bartender served my wine in a dirty glass, when I told him he just poured the wine into another glass.

“I loved the hotel. Parking was too expensive. The bartender at elephant and Castles needs to be taught how to work properly. If you serve someone a dirty glass you should toss the drink and start over with a clean glass and a new drink. I was disgusted when he did that. Other than that I would definitely recomend this hotel.”

Feb 23, 2009 by Jay from Eugene,OR
Overall Rating: 10

• Shower head great, quite rooms, well appointed room.
• They did not follow their own green towel policy.

“The staff was very friendly and helpful. The rooms have plenty of space, the bathrooms are very clean. The hotel is very close to everything in the downtown area, so walking is great. The food is reasonably priced (for a big downtown city environment), and the beer on tap selection is great.”

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Amenities at Crowne Plaza Hotel Philadelphia-Center City, Philadelphia

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Wake-up Service

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