Sheraton University City Hotel

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User Reviews for Sheraton University City Hotel, Philadelphia

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Sep 15, 2009 by Johnny from Henderson,NC
Overall Rating: 10

• I like being on the upper floors.
• There was no small refrigerator.

“The hotel was great ,other than not having a refrigerator.”

Jun 2, 2009 by Marina from Valhalla,NY
Overall Rating: 10

• It was a very nice hotel in a perfect location for our needs.

“It was a good hotel with nice and
helpful staff.”

Jan 30, 2009 by sabrina from Charlotte, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great view.
• Parking area is dirty.

“Really nice, staff was very accommodating. I really liked the computer and CD player in the room, nice touch! Would definitely recommend to friends.”

Dec 2, 2008 by Charles from Boston,MA
Overall Rating: 10

• Convenient location, lovely room!
• I was happy with the choice.

“The Sheraton in University City Philadelphia is a conveniently located hotel, next two two universities. It is also close to the Amtrak station. Accommodations are excellent and the staff was most helpful.”

Nov 16, 2008 by Michael from Overland Park,KS
Overall Rating: 9

• Great location for University of Penn.
• Room was
  somewhat small.

“Great location for University of Penn. Room was small but comfortable and was very quiet.”

Sep 9, 2008 by Cathy from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity to University of Pennsylvania.
• Parking was chargeable.

“Great location. Hotel seemed a little worn in the public spaces, but the room was great and service was good and friendly.”

Sep 3, 2008 by Eric from Andover, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Internet access in room; flat screen TV.
• Nothing it was fine.

“Great hotel in the U of Penn area. Comfortable beds. Internet access and computer in the room. A little pricey especially during peak periods like graduation week. Nice outdoor pool for an in city location.”

Aug 23, 2008 by Steven from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Location.
• NA.

“Under remodeling on some floors, (noisy during the day) no laundry facilities. Overpriced (next to University of Penn.). Staff was efficient but I would not describe them as warm.”

Aug 22, 2008 by Changfeng from Old Town, ME
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[8]

• Convenient transportation.
• Very noisy.

“Clean, convenient but not as good as expected for a 3 star.”

Aug 15, 2008 by Annette from Newbury Park, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The restaurant was nice.
• The room decor was dated and worn.

“It was a pleasant place. Parking was nasty, but that is everywhere in the city. The lobby decor was nice but the rooms were dated and worn out. There was a lot of noise, trash trucks, sirens, doors slamming, voices.”

Jul 3, 2008 by Ethna from Wayne, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Outdoor pool.
• Wake up call was late.

“Computer in room nice touch but did not allow Citrix, a common application for the business world.”

Jul 3, 2008 by Cynthia D. from Windsor, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Price and location.
• Parking garage is very tight.

“A good value for the price.”

Jun 16, 2008 by Barney from Mechanicsburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Good location.
• Pillows too soft, no support.

“Good Location, free parking, near lots of stuff, clean non-smoking rooms.”

Jun 15, 2008 by Kris from Durham, NC
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[10]

• In & out privileges in parking garage.
• Bed bugs - room filthy & very, very small.

“This was unlike any other Sheraton in which I've stayed. The room was tiny & dirty; we saw a couple of small bedbugs. We ordered room service 5 times - not once was it delivered correctly. Had to hold on the phone for long periods of time to order room service & for concierge/housekeeping requests.”

Jun 7, 2008 by Jennifer from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Convenience to locations we were visiting.
• I was not expecting a double bed, thought it would be a queen.

“Overall, we had a good experience.”

May 27, 2008 by Timothy from Atlanta, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[8]

• Good location in University City; easy walk into Center City Philadelphia and to train station.
• Slack service all around, though front desk team was friendly and accommodating.

“Mostly typical of an older Sheraton property: Nice, traditionally-decorated lobby and somewhat updated guest rooms with good, non-Center City Philadelphia location. Wear and tear throughout a little more noticeable that I expected, but it was the gaps in service that really surprised me: my room not being made up on two days until after 2 p.m.; a tray of obviously used glassware and utensils left in the room after housekeeping had come and gone twice; disinterested and uninvolved attendant in the club floor breakfast room with meager breakfast items that ran out early (virtually down to crumbs before 8 a.m. ).”

May 27, 2008 by Carole from North Attleboro, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• People very friendly and helpful.
• Small room, no refrigerator or safe in room.

“The hotel was in a great location for Drexel U and UPenn. It was out of the way for our experience, but was worthwhile for the price.”

May 15, 2008 by Catherine from Rocky Hill, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close the colleges.
• Not all rooms have internet.

“The Sheraton was clean and staff was very friendly.”

May 3, 2008 by Christin from Mineral City, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great beds and pillows! Having internet in the room was exceptional! We will be back!
• Set up of the room (1 queen bed) was hard to walk around in with computer desk so close to bed.

“We love the parking option for this hotel since the city is so hard to park in. Being located in University City, walking to and from places was easy and convenient, especially knowing our car was safe.”

May 1, 2008 by Mike from Philadelphia, PA
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[7]

• The food and location.
• Customer Service was horrible.

“For a well known hotel I was very disappointed at the way customer relations were performed.”

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Amenities at Sheraton University City Hotel, Philadelphia

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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