The Spencer Hotel

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User Reviews for The Spencer Hotel, Wilmington

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Apr 7, 2008 by Vincent from Mays Landing, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• The cookie at check-in.
• Bathroom.

“Hotel suited its purpose. Staff very nice and welcoming. Rooms were fine. Bathroom was small and not very comfortable. They did their best with an old hotel.”

Mar 21, 2008 by Cynthia from Silver Spring, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[6]

• Bed/bedding.
• Coffee pot & mugs were not clean.

“Hotel staff was very friendly. It was comparable to other 'high end' hotels in terms of comfort. I would stay at this hotel again.”

Mar 14, 2008 by Whitley from Hoffman Estates, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• Soap was good. Water pressure was good.

“This is a 1.5 to 2 star hotel posing as a 3 star. It is old and worn out. Housekeeping was poor and spotty. Sometimes you would get new towels or washcloths. Sometimes you had to go to the desk to request them. The Kleenex dispenser was empty in my room for three days. The toilet paper was not replenished when there was only 1/8 of a roll left. The parking was an extra $12 dollars per day. There were no other parking options except to park on the street in a scary neighborhood. The front desk staff was indifferent and a little snooty. This hotel is located in an area that you would not feel comfortable walking around in after dark. There were two separate false fire alarms that woke us up at 2:30 am. When I asked the staff about them there was no apology offered. Overall rotten experience. Would only recommend this hotel to someone against whom I had a grudge.”

Feb 26, 2008 by Tyrone from Clayton, NC
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[6]

• The breakfast buffet was good and priced right.
• The parking situation at this hotel was ridiculous. $12.00 per day in a three star hotel. Come on!

“The hotel was adequate at best. The rooms were recently renovated it appeared, but the rest of the hotel was showing its age. The elevators were in desperate need of upgrading and no permits, inspections or limits were posted inside. The secondary elevator to the parking garage barely fit a person and one suitcase.”

Feb 23, 2008 by Barbara from Williamsburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Front desk staff, guest room decor, comfortable beds.
• If there had been a function, our 2nd floor location would have been miserable.

“Very attentive and professional staff, Downtown location. Suited to business travelers.”

Jan 4, 2008 by Haywood from Mendham, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• Desk personnel were friendly.
• No bell man to get bags to room and no valet parking.

“It was Ok but not what I am used to from you when it had a 3 Star rating.”

Dec 5, 2007 by Paulla from Clayton, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The desk staff especially Yvette was so nice and helpful.
• The neighborhood was a little scary after dark.

“I was treated like a valued guest at this hotel. Yvette at the front desk helped me with check in to change to a non smoking room and check in early. She took time with me to suggest a place to eat and give me directions. In the morning she helped me find a church to go to. More hotels should have clerks like this. The room was beautiful and the bed was like a cloud. I would highly recommend this hotel if you are in Wilmington or Philadelphia.”

Nov 25, 2007 by Pat from Lake Oswego, OR
Overall Rating: 5
Cleanliness:[5] • Staff:[5] •

• Accommodated my concerns regarding lack of hot water and offered complimentary meal.
• No hot water for our entire stay, we were not told when we registered, we received apologies but I had to ask for it to be accommodated.

“It was less than 3-star and the customer service were spotty. Restaurant is expensive for the quality.”

Oct 11, 2007 by Deborah from Union, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[5]

• Hotel staff was very accommodating.
• Had to pay extra for parking.

“Nice hotel. I chose the wrong time to be at the hotel due to the functions involving children. They were noisy. One child knocked on my door and ran. Other customers must have complained because security was called. Their parents were down stairs and wasn't aware of their childrens' behavior. Next time I think I will try the other doubletree in Wilmington.”

Oct 10, 2007 by Andrew from Kamuela, HI
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[2]

• Close to downtown courts.
• Drab, noisy and in the middle of a combat zone with limited food and facilities.

“This unpleasant business alternative to sleeping on the streets is conveniently located next to court buildings, but I recommend that you avoid this downtown Wilmington location unless absolutely necessary.”

Sep 30, 2007 by Shalena from Far Rockaway, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I liked the cleanliness of the room and the hotel and It was very attractive.
• I did not like the fact that I was double charged for my stay accidentally and my breakfast was delayed due to a mistake of a staff member.

“The hotel was very clean and attractive. The staff was very friendly and thoughtful.”

Sep 5, 2007 by Steve from Mc Lean, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front office supervisor was excellent.
• Lobby needs to be redone.

“Great value for the price I received.”

Jul 5, 2007 by Sb from Chesterton, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great Neutrogena products, superior towels, comfy & many pillows, down like comforter.
• Elevators, one out of service and other was very slow.

“Excellent for young couple or business traveler. Good for family if you are just looking for a very clean, affordable upscale hotel. Not a lot going on around hotel, neighborhood somewhat sketchy, but within two blocks of some great coffee and bagel shops, and restaurants. We loved it and would stay there again.”

Jun 29, 2007 by Lucille D. from Hampton, VA
Overall Rating: 8
Cleanliness:[4] • Staff:[10] • Location:[10]

• It is a very nice hotel.
• Who ever cleans the rooms left a dirty washcloth over the shower. It was a turnoff. They did not clean the bathroom at all. It was not enough wash clothes.

“The hotel was nice but housekeeping forgot to do there job.”

Jun 27, 2007 by Joe from Brooklyn, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The two guys at the check in were great guides, friendly.
• Windows do not open and fan is too loud.

“Although the staff was very helpful in telling us about the town etc, the hotel room did not have windows that open, making us claustrophobic, as well as a fan that was so loud we couldn't sleep. We were caught between noise or no air. Less than I would expect from a 3 star hotel. The room was decorated nice enough, the bath products great.”

Apr 27, 2007 by Nora from Euless, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[1]

• Choc chip cookie, great room, and friendly service.
• Horrible location, not safe for walking even in daytime, $9 day for parking not mentioned in offer.

“Very friendly staff most of the time; good room service food and delivery; excellent room, very nice and comfy, some screaming kids running down hall, but that is not the hotel's fault; you have to have a car or take a cab, the area is horrible even in the daytime; my daughters were verbally insulted just driving to the hotel area; good theatre and restaurants near, but do not walk; even driving after dark is dangerous unless you know right where you are.”

Jul 5, 2006 by David from Coopersburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff is very helpful and courteous.
• Not much of a complaint had to pay for parking not too expensive.

“Very nice and clean. Was surprised by the quality of the hotel for the price we paid.”

Jun 7, 2006 by La'Nette from Jamica, NY
Overall Rating: 10
Staff:[10] • Location:[8]

• The welcome cookie.
• The fitness room was closed due to renovations.

“The hotel was very clean and located in the heart of downtown Wilmington where everything is a short drive away. The front desk staff was very helpful.”

Jun 1, 2006 by Bob from Hauppauge, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Conveniently located, excellent room and staff.
• Nothing.

“I had an excellent time at the Doubletree. All my expectations were met or exceeded.”

Dec 29, 2005 by Dave from Germantown, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Pay for parking, slow elevators.

“Nice enough, but needs a bit of renovating and sprucing up as I understand is planned soon. I would stay here again.”

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Amenities at The Spencer Hotel, Wilmington

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Fitness Center or Spa Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable