The Spencer Hotel

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User Reviews for The Spencer Hotel, Wilmington

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Jan 23, 2010 by Cynthia from Lithonia,GA
Overall Rating: 10

• Comfortable beds, great service and a double tree cookie.
• 15 pay to park.

“Great stay comfortable room, bathroom nice and large with soft towels.”

Dec 14, 2009 by Jan from Kissimmee,FL
Overall Rating: 5

• Lobby was clean and attractive.
• Ran out of coffee in lobby early, ran out of hot apple cider.

“The first night we had a room by the pool and hated it because of the pool smell and there was no outside window.The second night we moved up to another floor. It was very nice. I wish we never saw the first room because it was not pleasant.”

Oct 20, 2009 by Michael Calkins from East Lyme,CT
Overall Rating: 2

• The only thing I liked was the comfort of the bed after I replaced the linen and bedspread with my own.

“This Hotel does not deserve a three star rating. I am being very generous by rating it a two star.”

Oct 3, 2009 by Oswyn from Toronto,Canada
Overall Rating: 7

• Cookies were offered, bed was comfortable!
• Noise traveled between rooms.

“Overall clean and comfortable. Relatively convenient but Wilmington is not suited for tourism. Staff was courteous and helpful, but not knowledgeable about city general information.”

Oct 1, 2009 by Melissa from Shepherdstown,WV
Overall Rating: 8

• The room was very comfortable and clean. Bed was extremely comfortable!
• Seemed short-staffed at the front desk.

“Rooms are very comfortable and clean. Shuttle service is offered for getting around town with ease. Unfortunately, the small staff seems to be overworked.”

Sep 24, 2009 by Gary from Milford,DE
Overall Rating: 10

• The staff was absolutely great. Very helpful and friendly.
• $15.00 a day for parking.

“Very clean and comfortable. The staff is amazing, extremely helpful and friendly! We would love to stay here again.”

Aug 24, 2009 by Brendan from Hopewell Jct,NY
Overall Rating: 8

• Convenient location.

“Fine hotel for business travel. Not the greatest location for walking the neighborhood, but convenient to highways.”

Aug 6, 2009 by Kevin from Libertyville,IL
Overall Rating: 7

• Cookies at check-in.
• Additional charge for parking.

“Spacious rooms and bath products.”

Aug 2, 2009 by Chris from Harrisburg,AR
Overall Rating: 9

• Bed was great, and AC worked good.
• Confusion with hotel parking.

“Good hotel. Bed was fantastic! AC cooled the room. Some noise from other "rowdy" guests one night, but overall, not bad.”

May 6, 2009 by Sue from Kinnelon,NJ
Overall Rating: 6

• Beds are very comfortable, staff
  is friendly.
• Parking is not free. Either $10 or $15 depending if you pay through the hotel or not.

“We were given rooms with a view of a huge concrete block! Rooms are OK but not luxurious. Beds are great. Restaurant menu seemed expensive.”

Apr 28, 2009 by Chris from Springfield,VA
Overall Rating: 8

• Very comfortable bed and quiet. Bathroom was very modern and up to date.
• Slow and old elevators; not enough wait staff on duty in the restaurant and bar.

“Good location, helpful and friendly staff, comfortable room and bed, updated bathroom. The hotel is obviously old but nicely updated. The convenience of the location makes up for the inconvenience of slow elevators and understaffed restaurant and bar. The hotel needs to do a better job anticipating demand at its eateries for big weekends.”

Apr 27, 2009 by Susan from Hilton Head,SC
Overall Rating: 10

• Clean, good service and in an
  great location.
• Maid service.

“Great hotel, safe and convenient to all areas.”

Mar 19, 2009 by Susan from Portsmith,NH
Overall Rating: 7

• Friendly and helpful staff, clean and quiet rooms.
• Location.

“We were pleasantly surprised to find such a high quality hotel and friendly staff in a neighborhood which we were unsure of in terms of safety. It was a very good experience overall, especially the beds which were excellent.”

Feb 24, 2009 by Elias from Nutley,NJ
Overall Rating: 10

• Very good location and the employees.
• Getting into hotel as a driver.

“I
would visited again if
I was to go back there.”

Jan 6, 2009 by John from Nc,NC
Overall Rating: 7

• Loved the quiet. Loved the cookies, coffee, sheets, down comforter and pillows.
• Did not like the parking fee.

“It was great.”

Dec 8, 2008 by Sharon from New Castle,DE
Overall Rating: 8

• Very clean indoor pool area.
• Area is not too safe at night.

“Good location for us since we went to a concert just a few blocks away. Would be good for business considering it's downtown location. Staff was very friendly and welcoming. Room was kind of small but clean. Perhaps because we had a smoking room. Not sure what non smoking rooms would be like.”

Oct 22, 2008 by No Sleep
Overall Rating: 1

• The hotel guests were loud and obnoxious and noisy staff did not make them stay quiet.

“The clientele at this hotel was primarily African-Americans who seemed to have no sense that proper etiquette is that you are quiet in the halls and do not slam the doors and yell in the hallways. Hotel staff made one phone call and did very little else. They have lost my business as this has happened in the past.”

Aug 6, 2008 by Neil from Needham, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[7]

• Room decor, proximity to Riverfront Walk, chocolate chip cookie upon arrival.
• Day 1, we reported "stopped-up toilet" and same problem occurred day 2&3. When we checked out, still a problem.

“We were totally disappointed with this particular hotel. At check in, staff was slow and took 2 phone reservations while we waited. Throughout our stay, desk staff was not very cordial or helpful. After reporting plumbing problem 3 days in a row, still had to use lobby restroom day of departure. We will definitely not return!”

Aug 4, 2008 by Lisa from Lynn, MA
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[5]

• Nice room, good location.
• I didn't like the room I was given.

“It was a nice, clean, comfortable room, but it was a handicapped room on the first floor across from conference rooms. In stead of a window I had a sliding glass door right next to the indoor pool. Since the pool was in almost constant use I had to keep my drapes closed. I felt like I was in a cave.”

Jul 31, 2008 by Kerri from Canyon City, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[1]

• The room was clean.
• I was scared to death driving there, due to location.

“The hotel was nice, but felt very unsafe parking in lot below hotel, taking secluded elevator to lobby. Questionable folks leaving hotel. I would not have wanted to be there without my husband.”

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Amenities at The Spencer Hotel, Wilmington

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Fitness Center or Spa Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable

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