Sheraton Syracuse University Hotel and Conference Center

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User Reviews for Sheraton Syracuse University Hotel and Conference Center, Syracuse

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Oct 16, 2008 by DEBORAH from LOS ANGELES
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[10]

• Campus location, room service, incredibly friendly and knowledgeable staff.
• Sheets made me itch badly, elevators were very slow, 15 minutes wait; restaurant was bad.

“When the staff is so wonderful, I feel a bit guilty saying the hotel just an average. The free parking and free shuttle (with extremely friendly drivers) are huge pluses in this University location. The place is clean and room service staff and food is far superior to the restaurant (I wondered why it was empty). One broken elevator out of two totals wreaks total havoc! Darkness everywhere. The bathroom lighting is a shockingly dull yellow, like a 50's horror film; and we had to take all the lampshades off in order to read, or find items in the drawers.”

Jul 31, 2008 by Joe from Bonita Springs, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff. Also liked internet access availability.
• Noisy.

“On Saturday night there were 2 weddings at the hotel and there was a party going on late into the night.”

Mar 6, 2008 by Terry from Oakmont, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location to University.
• Thermostat was broken.

“After an uncomfortable 90 degree night the management upgraded our room and gave a complementary breakfast and overnight parking.”

Mar 1, 2008 by Caroline from Wantagh, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location, and décor.
• Wind noise.

“This hotel was beautifully decorated and was perfect for visiting Syracuse University because it is on the campus!”

Feb 24, 2008 by Michele from Fairport, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location and cleanliness.

“The Sheraton was up to its usual standards. The location was very convenient to the university, which we were visiting. It's also very close to restaurants and shops. It was safe and clean, I'd stay there again!”

Nov 26, 2007 by Craig from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean room and friendly staff.
• No fridge in room.

“Good.”

Sep 5, 2007 by Joyce from Ellicotville, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very clean rooms and helpful staff.
• A lot of one way streets around it.

“Great place to stay!”

Aug 31, 2007 by Diana from Medina, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very comfortable beds.
• The whirlpool by the pool was dirty.

“It should be noted in the description that you have to pay for parking. The hotel was very comfortable and the room was very clean. The whole facility is non-smoking, which we appreciated.”

Jul 25, 2007 by George from Stowe, VT
Overall Rating: 2
Cleanliness:[5] • Staff:[6] • Location:[5]

• Staff was very friendly.
• Room quality.

“This is a Motel Six with fluffy towels. Had to pay $20 additional for single bed. No fridge/mini bar, bathroom lighting was horrible, although light in shower was nice. No amenities. Everything had a charge. $3.50 to open the bottled water. Not even a mint on the pillow. It is a nice hotel, but definitely not 3 star. Wireless internet was a joke, minimal signal and kept getting dropped. Was able to use the wired internet with the hotel supplied 3 foot Ethernet cable. Bed was very comfortable.”

1 of 1 people found this review helpful.

Jul 22, 2007 by George from Stowe VT
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[5]

• Bed, towels and friendly staff.
• Amenities, internet, bathroom, fees.

“Not a 3 star hotel. More like a motel 6 with fluffy towels. Wireless Internet was a joke. Low connectivity, kept dropping out. Wired Internet was good with the 3 foot supplied internet cable. Lighting in the bathroom was horrible, although the light in the shower was nice. The mirror lighting would make anyone look bad. Bed was comfortable. Again, not a bad hotel, but definitely not 3 stars. Syracuse has got to have nicer hotels than this one.”

Jul 19, 2007 by Bob from Springfield, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Large, comfortable room.
• Mattress too soft; toilet flow too little; ditto showers.

“Hotel is okay. However, relative to its rack rates, it is too basic. No coffee shop, no shop. Large comfortable room and bathroom, but mattress not firm, toilet flow in adequate, ditto shower, rush in tub.”

Jul 16, 2007 by Terry from Brantford, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean and friendly staff.
• Parking wasn't included.

“Nice hotel. Clean and friendly staff. Nothing too close as far as restaurants go. $7 a day for parking seemed a little high. I would recommend the hotel.”

Jul 12, 2007 by Christine from Guilford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious comfortable common areas so you didn't have to spend all your time in the room.
• Breakfast not included! Air conditioning in common areas inadequate.

“Pleasant, helpful staff, overpriced restaurant, decent bar menu, pool too small, great workout room, Starbucks coffee in lobby each morning.”

Jul 10, 2007 by Claire from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and very clean and friendly atmosphere.
• Had to pay $7.00 to park.

“This was a very convenient and lovely hotel. Close to downtown area but not walk able. Close to the interstate and rooms were very large and very comfortable.”

Jul 10, 2007 by Xp from Providence, RI

Cleanliness:[6] • Staff:[6] • Location:[6]

• Looks clean and upscale.
• The room is so not soundproof.

“We got a bunch of noisy teenagers next door and the night was a nightmare. The room is so not soundproof and the breath of the people in next door can be heard clearly. There is a door between the room we had and the room next to it and I guess it was a suite previously and was just turned into two guest rooms by locking the door between them. Not sure whether it is just the case for the rooms with a king-size bed. The staff seemed friendly and they did almost everything to help and the security went to the next door to warn the noisy teenagers. So good luck if you are sound-sensitive.”

Jul 4, 2007 by Doug from Jamestown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Value and Location.
• Nothing.

“Great location and very clean. Nice complementary happy hour food.”

Mar 17, 2007 by Brenda R. from Liberty Corner, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[6]

• Proximity to Syracuse university.
• Area around the hotel.

“We were told marshal street is the place to go. We went out right before dark to find a place to eat and it was eerie. We were asked for money by a panhandler and there was a gang of derelicts on the street corner. We didn't like the area at all and went back to the hotel right away.”

1 of 1 people found this review helpful.

Sep 22, 2006 by Liz from Glastonbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice decor comfy beds.
• N/A

“Sheraton always offers consistent quality.”

Sep 8, 2006 by John from Sandusky, OH
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location and free parking.
• Beds are too small. They put us in a room with full size beds, not queen.

“Overall the hotel was clean and has a good location. The free parking is a plus. However, why any hotel, particularly one that is supposed to be a premium establishment, would even think of purchasing full size beds is quite beyond me. The mattresses were comfortable, yes, but they are just too small for two people to sleep on. Watch out for the bottled water, they will charge you $3.00 a bottle if you drink it.”

2 of 2 people found this review helpful.

Sep 7, 2006 by Lori from Norwalk, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great. The facilities were terrific.
• Parking was difficult and there is a charge that is not listed anywhere.

“The hotel is conveniently located to Syracuse Univ. The pool is great, the whirl-pool is wonderful after a long day. The exercise equipment is a higher quality than most.”

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Amenities at Sheraton Syracuse University Hotel and Conference Center, Syracuse

24 Hour Front Desk Bar/Lounge Coffee Maker in Room Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking

Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable available to/from Syracuse Hancock International Airport 6:00 AM - 10:30 PM