Founders Inn

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Sep 10, 2008 by Torrey from Quakertown, PA
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[2]

• I liked that it was clean.
• The lack of communication among staff and extreme inconveniences experienced during the entire week.

“Room with a single bed the next night, and then switch to a room with two beds for the rest of the stay as the second night they were booked solid and did not have a room with two beds available. We were also asked if we wanted to place a credit card on file with the hotel. Placed luggage on luggage cart ourselves and moved into room that night. The next morning, we packed up all our bags, put them on a luggage cart ourselves again. When we went to the front desk and explained we were told to switch rooms, the hotel representative said "oh you're in room 2305? I'm so sorry, I should have called you this morning, you don't have to move rooms. We became extremely upset at this point as we had just spent over half an hour of our vacation packing up our stuff. Now we had to move back into the same room and unpack. Mid-week we were woken up at 9:00 am to hear them remodeling the room next to us. There was hammering until about noon. Our faucet was also leaking during our stay. We complained to the front desk about both the remodeling noise and the leaky faucet. We were told the faucet would be repaired and the worst of the remodeling was over with. For our inconvenience, we would receive a free Sunday brunch at their on site restaurant called the Swan Terra.”

Sep 4, 2008 by Leigh from Silver Spring, MD
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[9]

• I appreciated the friendliness of the hotel staff.
• The room was damp and moldy and no one noticed. Not compensating in some way for that night was discouraging.

“This hotel is a far cry from 4 star. Although the beds are comfortable, the bedding is at best mediocre and the rooms need renovating. It's an Inn, keep in mind. It's nothing fancy. I think for the price and supposed quality, I could've gotten the better accommodations staying at the Hilton or something equivalent. The room service (food) was mediocre and they delivered it a lot earlier than asked. Because of the dampness of the room the first night, I ended up coughing all through the night and waking up feeling sickly. It was not an enjoyable experience. I also got charged resort fees and extra taxes.”

Aug 25, 2008 by Michael from Newark, DE
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[2]

• The bed was comfortable.

“The beds are comfortable, the grounds are very pretty. If you are looking for luxury in the Virginia Beach area do not go to this place.”

Aug 20, 2008 by Joe from Decatur, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The four swimming pools and super work out room.
• They charge resort fee.

“It is luxurious, well designed and the staff is excellent.”

Aug 6, 2008 by Lynn from Nutley, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Beautiful landscape, accommodating staff.
• Many extra fees for small inconveniences.

“Very lovely garden, running trail needs to be cleaned of the geese droppings, practically unusable. Hotel welcoming procedures were mediocre in comparison to other top hotels.”

Aug 2, 2008 by John from Maidens, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Pool was very nice.
• Had to pay $11 resort fee.

“Attractive colonial style brick buildings on an open, expensive campus. Rooms decor was an odd mix of up-scale with a cheap carpet. The bed was too soft. Restaurant service was slow. It is a long way to the beach, so it's not a beach hotel though it claims to be a resort. It does have a nice pool, water slide and tennis courts. Ok for the price.”

Jul 30, 2008 by Terry from Yeadon, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the pools/hot tub area. I liked all the chairs and benches to sit on near the lake and on the inside of the main building. This hotel had charm.
• I did not like the key system for the rooms.

“Nice hotel. Two beautiful pools and Jacuzzi. The people and staff was very friendly. It was a very relaxed atmosphere/.”

Jul 30, 2008 by Cheryl from Cadwell, HI
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[7]

• Nothing.
• Dirty room, room service took over hour to bring of a fork to eat with, so went to the store a bought plastic forks.

“We drove 10 hours straight to see our son (that we haven't seen in a year), stationed in Camp Pendleton CA and was in Virginia Beach for few months taking classes. We live in Georgia and it a great opportunity to go visit him, for the Fourth of July weekend. So hotel was overprice for room accommodation and room service and dirty air condition made loud noise went it was running, which was very annoying.”

Jul 29, 2008 by Patrick from Lafayette, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[6]

• Leaving.
• No two beds in a room.

“To call this a 4 star is a travesty. The service was equivalent to a Best Western. They did not have microwaves available despite the fact we called to reserve one for our kids. This is not a 4 star hotel. 2.5 at best. Rooms are fine, but small. Service is awful.”

Jul 23, 2008 by Jennifer from Clearwater, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[8]

• Comfortable beds, clean, nice bathroom.
• Customer service was lacking.

“We expected a nicer hotel from the description and star level. On the positive side the room was very clean, bathroom was nice, beds were very comfortable, and grounds kept clean and manicured. As we were on business we did not have time to check out the pool, restaurants or other facilities. On the negative side when we first arrived we were given a room that already had a guest in it. When we hiked all the way back to the office (in a different building) the attendant in charge at the front desk seemed more intent on explaining to the clerk that had placed us in the room how to operate the computer system that just getting us into another room. They also didn't seem to believe that there was clear evidence that someone was already occupying the room. We never even received an apology. The next room we were placed in was vacant but the ice machine was located on the other side of the wall of the headboards. When we entered the room another guest was getting ice and it was very noisy and we thought we would not be able to sleep well with the racket so we trudged down to the office again. The third room was fine but since we started this process at 9:00 PM after a full day and finally got in the third room by 10 we were a bit worn out. I also noticed that other guests who had room service for breakfast had set their trays outside of their doors at 8:00 AM, when we left for the day and these trays were still there when we returned at 7:30 PM. The furnishings were clean but shop worn and we just expected a bit more.”

Jul 18, 2008 by Eurvin from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean facility, friendly staff, good facility for a retreat.
• Verizon, only cell phone service available for connectivity.

“Clean facility, very friendly helpful staff, good restaurant service. The only negative is not being able to use all cell phone service on the property.”

Jul 16, 2008 by Claire from Berwyn, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[6]

• Great pool and waterslide.
• I did not appreciate having to pay a resort fee on top of the already high room rate.

“The hotel was nice. I would give it 3 stars; amenities were very nice. Room itself was just decent.”

Jul 15, 2008 by Dave from Chesterfield, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Pool area and grounds were very nice.
• Location, room and bed were just average.

“The pool area and gardens were great, but the room, bed and location were less than I expected.”

Jul 11, 2008 by Rebecca from Moundsville, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel has amenities for everyone in the family.
• Hotel is great! I guess it would have been nice if they had a guest laundry.

“The hotel has an indoor and outdoor pool, a full service spa, a fitness room, and other amenities. It is not close the beach, but it is an easy drive. The hotel is a little upscale for young children. They do have a small tot playground and the pools, however I do not believe noise would be tolerated. If you order out you will need to meet the delivery driver in the lobby, they do not allow delivery to the rooms.”

Jul 10, 2008 by Joe from Raleigh, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[5]

• Great looking pool, didn't use. Would make a great venue for a party or wedding.
• The surrounding area seems less than safe though the hotel property seems fine.

“The room is equal in size and quality to an average limited service hotel, though it could use a compact refrigerator. The pool is huge with a slide and there is also a playground onsite. The grounds are very well kept and there are nice areas to take a walk around the lake or sit around outside. There was a wedding or party of some type at the facility while we were there and that is what I see as the best use for the property. On the down side I arrived a little early and was told that our check-in is at 4:00 and we will not have a room for you until then. When I came back to check in at 4:00 I was told that you will have to pay an $11 per night charge for the use of the pool, and fitness center. I could not opt to forego the use of the facilities, so I ended up paying $11 more per night. I was in town to visit family, so the location was fine with me. If you are going to spend time at the ocean, it is about a 20 minute drive. The property feels safe, but the surrounding area leave a little to be desired. This experience left me unhappy with Founders Inn. I am not at all sure that I will use again in the future.”

Jul 10, 2008 by Samuel from Baltimore, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Historic traditional hotel.
• It was not a 4-star hotel.

“I am disappointed that I was charged an additional $14.00 upon check in, which I was not made aware of prior to purchase. All fees associated with travel should be conspicuous.”

Jul 10, 2008 by Poonam from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds - so soft!
• Indoor hot tub closed because of "inclement weather".

“The hotel is rustic and beautiful, the pools are really nice, the rooms are spotless, and the beds are amazingly comfortable. Great hotel for the price and location - not too far away from Virginia Beach or Norfolk.”

Jul 8, 2008 by Ida from South Riding, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was convenient to all the locations on the islands.
• The breezeways were dirty and full of trash.

“This hotel was convenient to many locations and sites in the Beaufort area. The staff was mediocre in their service and knowledge. The hotel room was clean, but had a smell. the microwave offered was very dirty and unusable. the small refrigerator was convenient, although not kept well. The bathroom was clean but lacking in toiletries. This hotel was good to spend the night inexpensively, however, the beds did leave the traveler weary.”

Jul 2, 2008 by Sabina from Columbia, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[6]

• Great lobby area and nice pool. Very nice setting.
• Terrible beds - very soft. Room was tired looking.

“I wouldn't recommend staying at this hotel. The main building (lobby, restaurants and conference area) is very nice, but the other buildings are tired looking. The air conditioning did not work properly in the elevators. The rooms needed an update and the beds were very uncomfortable.”

Jun 28, 2008 by Mark-Brit from Fuquay Varina, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Bed was amazingly soft and comfortable - felt like being in the womb. Beautiful atmosphere and landscaping. Had great spa experience.
• Thin walls - some crazy person in the room next door laughed like a hyena all night. No liquor in restaurants.

“Despite previously noted drawbacks, overall experience at this hotel was terrific. My girlfriend and I went for one night prior to family vacation at the beach and was the perfect setting for relaxation. Would come again, did not experience any hidden fees that other guests spoke about and would recommend to any of my friends or family.”

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Amenities at Founders Inn, Virginia Beach

24 Hour Security 24-hour front desk 24-hour room service ADA Compliant ATM on Site Air Conditioned Alarm Clock Audio Visual Equipment Bath Tub Bathroom Telephone Boutiques Bus Parking Business Center Cable TV Coffeemaker Color TV Computer Available Concierge Desk Conference Facilities Connecting Rooms Copy Service Cribs Available Currency Exchange Dinner Double Bed Elevators Express Check In Express Check Out FAX FEMA Approved Family Plan Fire Place Free Airport Shuttle Free Parking Free Transportation Full Breakfast Gift Shop Golf Hairdryer In Room Handicap Facilities Health Club Heated Guest Rooms Heated Pool Ice Machine Indoor Pool International Direct Dial Iron Ironing Board King Bed

Laundry Service Laundry/Valet Live Entertainment Maid Service Meal Plan-Bed & Breakfast Meal Plan-Continental Meeting facilities Newspaper - Complimentary Non-Smoking Room Outdoor Parking Outdoor Pool Outdoor Tennis Overhead Projector Parking Parlor Playground Pool Queen Bed Racquetball Courts Radio Ramp Access to Buildings Recreational Vehicle Parking Refrigerator Restaurant Room Service Safe Deposit Box Sauna Security Shopping Mall Shower Sitting Area Smoke Detectors Sofa Bed Spa Sprinklers In Rooms Suite TDD Telephone Machine TV Remote Control Tape Recorder Telephone Temperature Control Tennis Toilet Truck Parking Turndown Service Valet Parking Vending Machines Wakeup Service Wheel Chair Access