Holiday Inn Lancaster-Visitors Center

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User Reviews for Holiday Inn Lancaster-Visitors Center, Lancaster

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Oct 18, 2008 by Renee
Overall Rating: 10

• Front desk staff was helpful and pleasant. Comfortable.

“Bed and pillows were extremely comfortable. Breakfast was excellent. Front desk had enough quarters to make change for me for the laundry. It was wonderful experience.”

Oct 8, 2008 by Karen
Overall Rating: 4

• Hotel room appearance.
• Smells terrible in hallways. Unknowledgeable kids working counter. Missing many supplies stated they offer. Hotel runs down.

“Very unhelpful young kids at the counter and their friends coming back and fourth from behind the counter. When needing to ask question or help for something the girl and guy at the desk said I don't know and turned away to finish their conversations with their friends. Smelled very strong in halls ways cigarettes, and sour laundry in hallways.”

Sep 12, 2008 by Deb from Pineville, WV
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[5]

• Not impressed!
• Remodeling, but still could have been kept cleaner.

“The place looked nasty. They are remodeling, but should have a better plan than to have messes in front of guests. Also, no cable, because apparently the cable lines were burnt into. The quality of this hotel is no more than a 1 star.”

Sep 10, 2008 by Ray from Edinburg, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• Nothing.
• The coffee makers in both rooms did not work.

“This is the worst hotel experience I have ever had. The hotel was getting a facelift, but they still rented rooms off hallways with bare drywall walls, drywall compound ground into the carpet.”

Sep 9, 2008 by Denise from Carolina Beach, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[3]

• Dynamite desk staff.
• Being remodeled. Cable TV not working related to power outage.

“Though the front desk and dining room staff was wonderful, the amenities at this hotel were ok. Remodeling-related power outage had kayoed the Cable TV service. The downstairs, hallways, and elevators were a construction-related mess. The restaurant was closed because of construction or the power outage.”

Aug 21, 2008 by Steve from Keansburg, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Everything.

“This hotel was one of the worst hotels I have ever stayed in. From the food to the service, nothing met even sub-standard expectations and no one cared to satisfy anything.”

Aug 20, 2008 by Melanie from Malden On Hudson, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• At least the bed was comfortable.
• Under construction and nothing was working.

“Promised fridge that didn't materialize. Telephones wouldn't work for credit card calls. Was told to use the pay phone in the lobby. They ran out of coffee. Then the top for the Styrofoam cups didn't fit after they finally put out a pot from the restaurant.”

Aug 17, 2008 by Angie from Long Island City, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[6]

• Convenient location.
• Bad service, not clean, still being renovated so it looked a bit tattered.

“We were pretty disappointed with the accommodations as there were a series of events leading up to the negative review. The hotel was a mess as it was under renovations. The hotel room didn't have enough towel (for 3 ppl), there was no toilet paper and tissue paper. They brought it to us fine but than called us after 9:30 pm ( we were already in bed and our son was trying to sleep) and asked if we needed towels. There was a lack of communication amongst their staff as it was brought to us 4 hours prior.”

Aug 5, 2008 by Richard from Milton, MA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Location was good.
• Hallways were undergoing renovation.

“It's a good location hotel but its undergoing renovations so you have to bear with the looks while it's going on.”

Aug 1, 2008 by S from Baltimore, MD
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[10]

• Friendly staff, nice renovated room.
• Very messy in common areas as they renovate.

“Ask for a renovated room. ask to be placed in the main building, not the standalone separate building.”

Jul 31, 2008 by Linda from Koblenz, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• Dirt room, broken door lock, dirt floor, outdoor pool closed, 1st floor under construction.

“At this time it is in a terrible condition !”

Jul 28, 2008 by Joyce from Wilmore, KY
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[6]

• The mattress was good.
• Dirty! 1 washcloth; 1 hand towel; no functional swimming pool; no newspaper; regular elevator not functional; no shampoo.

“We were terribly disappointed with this hotel. This hotel is in the middle of being refurbished and basic services were extremely compromised. Most notably, it was very dirty! I didn't want to walk on the carpet! Besides, there was only one washcloth, one hand towel; no shampoo; no newspaper, and no functional swimming pool. The regular elevator was not functional and we had to walk down a long corridor, striped of carpet, to what was apparently the utility elevator. The manager was sorry but did not offer any adjustment.”

Jul 28, 2008 by Adele from Fallbrook, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[2] • Location:[7]

• Once we were in our room it was comfortable.
• Room was not ready at 9:00 PM.

“Two floors of the hotel are under-construction. The noise was not a problem. However, when we checked in at 7:00 PM the room was not ready. They said they had 6 house keepers quit that day and they were short handed. A few minutes after 9:00 PM our room was ready for the evening. House keeping had trouble cleaning our rooms daily as they should. We had to exchange towels at the front desk. Considering the state the hotel was in dirty halls, lack of housekeeping, late check in.”

Jul 25, 2008 by Leo from Dover, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.

“I had to walk through trash outside and the elevator was broken and I was on the 4th floor. All the carpet was torn out of the halls.”

Jul 22, 2008 by Ellen from Little Egg Harbor, NJ
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[8]

• Location and price.

“45 minutes to check in. This hotel was undergoing a renovation. We asked two rooms. One was good and one was not. The good room was missing a clock and hangers and when they cleaned the room they took all of the towels and did not replace them! The bad room was not renovated and had a non working TV. When we asked to be moved to a renovated room, we were told that the king room that we were in, was the last one. We had to fight with the front desk, it was awful but we finally got a new room. When we finally got a renovated room, the toilet seat was broken and the door didn't lock.”

Jul 22, 2008 by Wes from Grifton, NC
Overall Rating: 4
Cleanliness:[1] • Staff:[8] • Location:[7]

• The staffs attitude.
• Very dirty do to extensive remodeling.

“Carpet taken up in hallways, sheetrock dirt in elevators.”

Jul 21, 2008 by Les from Brick, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Price.
• Coffee maker broken, no shampoo in room.

“We did get our room at a good price but I was glad we only stayed one night.”

Jul 21, 2008 by Patrick from Stroudsburg, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to sights and sound theater and shopping.
• It was under construction, pool was under construction.

“Good hotel for the money. I was disappointed that it was under construction and the outdoor pool was not usable. The indoor pool was use able. This hotel is under construction. The hotel served eggbeaters instead of real eggs.”

Jul 14, 2008 by Doc from Windsor, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[7] • Location:[5]

• Manager- was nice to deal with.
• Bugs, clients, and area.

“Hotel was under construction and they moved us to a room with bugs. We talked to the manager and he was kind enough to let us leave. My mom has allergies and was not able to stay in her room due to a recent bug spray.”

Jul 9, 2008 by Martin from Hackettstown, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• Nothing.
• Everything.

“Internet wasn't working, pool was locked and we had to have security unlock the door, the room smelled from smoke even though it was non smoking, the refrigerator was not near an outlet and couldn't be used nor the microwave on top of it, the room was crowded with furniture.”

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Amenities at Holiday Inn Lancaster-Visitors Center, Lancaster

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Connecting Rooms Copy Service DVD Player Desk with lamp Email Service Exercise Gym FAX Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge Multilingual News Stand Outdoor Pool Outdoor Tennis Parking Pets Allowed Pool Radio Restaurant Room Service Safe Deposit Box Satellite TV TV Remote Control Vending Machines Wake-up Service

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