Quality Inn and Suites Lancaster

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User Reviews for Quality Inn and Suites Lancaster, Lancaster

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Jun 30, 2009 by Bess from Crisfield,MD
Overall Rating: 9

• The room was one of the cleanest we've stayed in. Bed and pillows clean, soft and comfortable.
• When I entered the lobby there was a definite odor of cigarette smoke.

“For a seasoned motel, our room was exceptionally clean and odorless. I liked the French doors that went out to the patio pool area, even though we didn't use the pool. Our room was toward the back and very quiet. Breakfast room was a little dreary, but coffee was great. Attendant at the desk was polite and helpful. All and all, good overnight stay.”

Oct 23, 2008 by glen
Overall Rating: 9

• Set back from the road. Many 1st floor rooms.
• Older place needs upgrade.

“Needs updating. many 1st floor room. 2 doors as you walk in and no signs for which way to go until after you enter.”

Sep 10, 2008 by Julie from West Chester, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Loved the courtyard.
• The satellite TV went out in the hurricane, would have been nice to switch to cable in the meantime.

“My boyfriend and I came to this hotel for a long weekend, with the goal of visiting the Renaissance Faire and the Lancaster Outlets. We found that both locations were very easy to get to from the hotel. The staff was polite and courteous, the room's air conditioning was already on as well as the refrigerator when we got in. The bed was very comfortable. The TV remote was a little hard to operate, but nothing life-threatening. The doors opening onto the courtyard were lovely, a nice touch. Everything was well maintained and clean. We will definitely stay here again!”

Aug 25, 2008 by Kathy from Commodore, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Very clean, comfortable and lots of outlets.
• The attendant that brought us towels stood there with his hand out for a tip, I liked that to be my option.

“The hotel was clean and convenient for a one or two night stay. It was close to many attractions. We enjoyed the continental breakfast. I took my mother who is 86 years and she was very satisfied with the motel also.”

Jul 18, 2008 by Roxanne from Webster Springs, WV
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Nothing.
• It was dirty, hair in the restroom, mold and mildew in the shower, & it smelled musty.

“It stinks!”

Jul 15, 2008 by Richard from Millersville, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[10] • Location:[9]

• The staff was nice, knew the area. The hotel was easy to find.
• The rooms need an upgrade (wallpaper or paint). Bed pillows too small. Bathtubs/Vents need replacing.

“The location and staff was perfect. The rooms need improvements/upgrades. Would not consider bathing there. I was disappointed because this could be a wonderful place to stay for days if someone invested in front doors, new wall paint or wallpaper) and bathtub repairs. I would go back - but - not till upgraded.”

Jul 9, 2008 by James from Locust Grove, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Nothing - would not stay there again.
• Everything.

“My wife and I were traveling with our four children. They gave us a handicap room with double beds. When I asked if we could have a room with a fold out couch they wanted to charge us more. They did provide us with a twin fold up bed.”

Mar 14, 2008 by Tim from Plano, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[7]

• Location.
• Old. Dirty. Loud. Cheap.

“It might have been 2-star back in 1950 when it opened. Has not been renovated since then. Wind blew around the door because there was no insulation. The sign out front was new.”

Jan 10, 2008 by Dan from Marlboro, NJ
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[1]

• Relatively quite and clean.
• Bad heating unit.

“The hotel was located 30 Miles away fro Reading which was my requested location. The room's thermostat did not seem to function well and the room heat was unbearable.”

Dec 7, 2007 by Paul from Hawley, PA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[4]

• There was not one thing I liked about it.
• The lobby bathroom was dirty.

“I do not recommend this hotel to anyone. If it was up to me I would not have it put on for other people to get stuck.”

Nov 15, 2007 by June from East Hampton, NY
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Easy access, friendly staff.
• Cleaning staff needs brush up.

“Easy to get in & out of, easy to find, not close to the downtown shopping area (which I liked). We didn't get to use the restaurant or take advantage of the breakfast at the motel. I had trouble getting the door key to work; my girlfriend had to open it all the time! She said the handle was broken. The cleaning staff needs a brush up there were crumbs (or something that looked like it) next to my bed and although the coffee pot was clean, the used coffee was still in the filter (although I must admit it made me feel right at home since my husband does the same thing!). Other than that, the staff paid attention to details, leaving soaps and shampoos and towels.”

Nov 6, 2007 by Karen from Oakhurst, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Nothing very disappointed.
• Dirty and smelled musty mildew growing in bathroom.

“Never will go there again. Checked out a day early due to the conditions of our room. Mildew was growing in the bathtub and the room smelled. The room was unbearable hot could not cool it down with air conditioner because it did not work. Had to pay for another hotel due to the condition, which was very upsetting.”

Oct 1, 2007 by Denise from Bunker Hill, WV
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[3]

• Clean.
• Old, run down.

“The suite was small, old and run down. The price was way too high for the room.”

Aug 26, 2007 by Sara from Union, NJ
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[3]

• Breakfast was ok. Beds were comfortable.
• Under the couch in living room, dirty, needs cleaning.

“Ok for a 2 star hotel, but pricey.”

Aug 21, 2007 by Laureen from Middletown, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• The staff was friendly. The room was large and opened to the pool area.
• The room could have been a little cleaner.

“Overall, the room was OK. You can tell there was minimal cleaning done, (junk and stuff under the dresser). However, the bathroom was clean that is a plus. The one entrance opened to the courtyard and pool area, which was nice. The hotel is not located in the busy section, so its quiet, which was nice for a change. It is also situated right in the middle of where we wanted to go, so pretty easy driving. All in all it was ok.”

Aug 15, 2007 by paul
Overall Rating: 3

• This place needs an extreme makeover.

“My 2 room suite consisted of a small room with a love seat sleep sofa (but the old thing was too uncomfortable to sit on, much less sleep on). I put the cushions on the floor and slept on that. The bathtub was dirty. The other room had 2 beds which were adequate. I heard people walking upstairs all night and people talking outside also.”

May 30, 2007 by Heather from Carnegie, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[8]

• The front desk clerks were polite and friendly.
• The room was small and outdated. It reminded me of a cheap motel.

“The staff was nice, though, but I would not stay there again unless the cost for the room was decreased by about half.”

Dec 6, 2006 by Natalie from Staten Island, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• The hotel was dirty, the TV didn't work, and the heat wouldn't shut off.

“The hotel was dirty, the TV didn't work and the heat wouldn't shut off. When I told the woman at the front desk - all she said was oh, well. There were 4 people ahead of me complaining about something. When I checked in they didn't even ask for id. The toilet wouldn't flush and bathroom hasn't been clean in months.”

Aug 21, 2006 by Denise from Lowell, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Close to local attractions, but not right on a busy street.
• Pull out couch very uncomfortable.

“We booked this hotel on-line. We needed a suite to accommodate our family of five. The bedroom consisted of two double beds and was equipped with a TV, micro, frig and coffee maker. The room temperature was very comfortable, the air conditioner kept things cool throughout a very hot week. However, we didn't care for the front room. The furniture was dated and uncomfortable, especially the pull-out couch. We had no complaints about the location. The hotel was close enough to the attractions, but not on one of the more heavily traveled, noisy roads. The outdoor pool was also a nice feature.”

2 of 2 people found this review helpful.

Aug 10, 2006 by Christian from Canonsburg, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing, it was dirty and smelly, and my standards are not that high.
• Smelly, run down, old, ugly. We left after one night and ate the bill.

“NA”

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Amenities at Quality Inn and Suites Lancaster, Lancaster

AM/FM Alarm Clock Air Conditioned Bar/Lounge Bus Parking Continental Breakfast Copy Service FAX FEMA Approved Free Airport Shuttle Free Local Telephone Calls Free Newspaper Game Room Gift Shop Handicapped Rooms/Facilities Ice Machine In Room Movies Iron

Meeting/Banquet Facilities Microwave News Stand No Pets Allowed No Smoking Rooms/Facilities Outdoor Parking Outdoor Pool Picnic Area/Tables Refrigerator Restaurant Safe Deposit Box Smoke Detectors Telephone Television with Cable Tour Desk Truck Parking Video Tapes

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