Renaissance Portsmouth Norfolk

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User Reviews for Renaissance Portsmouth Norfolk, Portsmouth

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Oct 23, 2009 by Dolores from Sandy Springs,GA
Overall Rating: 10

• Location and star level. Very nice hotel.
• Asked for fridge and it took all day and then some.
  
  
  

“Very professional staff. Everyone was friendly and helpful. Don't think they should charge $10 a day for a fridge since it is an expensive hotel.”

Jul 5, 2009 by John from Alexandria,VA
Overall Rating: 9

• Nice hotel and good room.
• Good food.

“Nice and would stay again.”

Apr 25, 2009 by Ya no who from Norfolk
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• None.
• The staff (especially the planners and coordinators).

“If you are planning on having an event at this hotel, by all means avoid it. I had to call these people for their own business to set up my event and its always the same answer I got, I was about to call you. Even at the day of my event, from the moment I went to the reception to check in I was forced to wait 2 hours.”

Apr 6, 2009 by Tony from Alexandria,VA
Overall Rating: 10

• Pleasant.

“Quiet with a great view of boats and the river.”

Nov 12, 2008 by Robin from Waldorf,MD
Overall Rating: 9

• Very friendly staff.
• Small room, room seemed cold and we could not get the heat up any higher.

“The view was awesome. The staff was very friendly. It was also a quiet hotel with very respectable guests. The only complaint was the size of the room (small)and the bathroom door swung out into the room which made it inconvient when opening the door to the room. Overall it was a good hotel and worth the stay. I would stay there again.”

Oct 16, 2008 by Telana
Overall Rating: 8

• It looked more like an upscale hotel, very clean and we will most likely use it every time we visit the area.
• The only thing we didn't like was the attitude of the male employee who was on duty to clean the rooms.

“This is one of the best hotels that I and my family have stayed in. It has been recommended to all of our family and friends when visiting the Portsmouth area. We also considered recommending the hotel as maybe the next place to have our next family reunion, when the DC reunion comes around.”

Sep 8, 2008 by John from Portland, OR
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Friendly staff and guests.
• NA.

“A friendly place with great views!”

Sep 4, 2008 by Dale from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• When there was no air circulation in the room or air condition, they immediately sent an engineer to assist and correct the problem.
• That the previous maintenance people shut off the circuit breaker in our room behind the grill of the air conditioner and we had to call for maintain.

“Excellent.”

Sep 4, 2008 by
Overall Rating: 10

“Have to pay $10/night for parking but then key didn't work to get into parking garage. Luckily we just drove into the exit gate so not too big a deal. Hotel was very nice and staff friendly. Convenient ferry to downtown Norfolk so could avoid driving and parking there easily.”

Sep 3, 2008 by Anthony
Overall Rating: 10

“The hotel was beautiful. It had wide grandiose hallways and a tremendous amount of character. I loved the view from my room, overlooking a river. It was conveniently located in old town Portsmouth, close to amenities. I thoroughly enjoyed my stay.”

Sep 3, 2008 by Gene from Wyoing, IA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Late check out at 1PM.
• NA.

“1) If customer uses a debit card for incidentals, the hotel takes out $50 a day. This amount will not be returned for at least 7 business days. This means in one stays seven days and uses a debit card they are out $350 for at least a week. Someone is making interest somewhere, shady business practices. Hotel staff could not give a good reason for this. 2) Could hear kids jumping on beds, screaming and being generally loud next door. Even after security came to quiet them down, I could hear them. 3) The hotel is by the water and appears nice, but right outside it is sketchy. The area is a ghost town other than a couple hotels.”

Aug 31, 2008 by Rod from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The views of the Elizabeth River and Norfolk were great.
• It was a long trek from parking the car to the room elevator.

“My only difficulty was with the late check in and that may have had more to do with the people before me in line than the hotel staff. I arrived shortly after midnight and waited twenty minutes to get my room. Not the right way to start the stay, but everything else was fine.”

Aug 28, 2008 by Louise from Cranston, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Service.
• Plumbing problem not fixes so we had to move to another room.

“This is the best hotel in the area and I would definitely stay there again. Beds are comfortable and toiletries for bathing were really outstanding. My husband wants to but this brand now. I didn't like to pay for parking but it was convenient.”

Aug 20, 2008 by Melodye from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beautiful surroundings. the great waterfront location. Just everything.
• Nothing.

“Great place to stay. Loved the view from my room of Waterside. Seeing the fireworks display that was going from my room window was utterly awesome. Romantic spot if ever there was one.”

Aug 14, 2008 by Laura from Portsmouth, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful view!
• Bad champagne.

“My husband and I live in Portsmouth and decided to stay downtown for our 11th anniversary. It was a wonderful evening! The bed was incredibly comfortable and everyone was quite friendly.”

Aug 11, 2008 by Doug from Midlothian, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Great staff and nice rooms.
• Had to pay for internet access.

“Great hotel with a lot of class.”

Aug 4, 2008 by Rebecca from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Simply perfect.
• Elevators far from entrance.

“NA.”

Aug 2, 2008 by Brawndy from Bowie, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Hotel has a beautiful view of the Portsmouth Harbor. Enjoyed riding the Elizabeth River Ferry into Norfolk.
• The breakfast buffet offered a variety of foods, however the cooked foods didn't taste very well, especially at $14 per person.

“I am a former resident of the Historic District of Portsmouth. The hotel was absolutely beautiful. My boyfriend and I really enjoyed all of the amenities i.e. Jacuzzi, pool, fitness center. We had a great view from our room.”

Jul 30, 2008 by Robin from Bradenton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice access to high street and ferry to Norfolk.
• Lobby was busy - but there was a wedding going on.

“Great place.”

Jul 25, 2008 by Caryl from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• It is a beautiful hotel.
• They didn't have a room with two beds as I requested for the first night.

“We had a very nice stay. Every one was helpful and kind. The only problem was that even after I called to make sure I had a room with two beds the gave me a room with only one. They helped to get me a room that could accommodate us.”

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Amenities at Renaissance Portsmouth Norfolk, Portsmouth

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Scuba Diving Secretarial Service TV TV Remote Control Telephone Television with Cable Temperature Control Turndown Service Valet Parking Video Checkout Wake-up Service Wet Bar

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