Comfort Inn Sherwood Knoll

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User Reviews for Comfort Inn Sherwood Knoll, Lancaster

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Sep 21, 2007 by Kathy from Castile, NY
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[3]

• The staff at the front desk was very friendly.
• Maintenance of hotel very poor.

“Smoke-free hotel, room smelled like an ashtray. Bathroom toilet ran for twenty minutes after flushing it. Dirty towels hanging on back of bathroom door upon check-in. Bathroom ceiling leaking, called front desk, and waited 15 minutes then I finally went to housekeeping dept. (Which was next to my room) and requested towels to clean up the water. After 45 minutes call the front desk again and was told that the maintenance guy was not there yet. Informed front desk that we had plans and were suppose to leave the room in 15 minutes. Person stated, "I don't know what to tell you. There isn't anyone here that can fix it". Maintenance man came to room 15 minutes later and was there for over a half an hour. Luckily we were traveling with another couple so I took my shower in their room. How can a large hotel not have a maintenance person there 24 hour a day? Beds were very uncomfortable!”

Sep 19, 2007 by Ted from Auburn, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean room, friendly staff.
• Just that it is old.

“Clean rooms, very convenient to highway, dining and all of Lancaster. Friendly, efficient staff. I would stay there again.”

Aug 29, 2007 by Robert from Rumson, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Breakfast.
• No AC.

“Would have been nice had the AC in most units at our end not gone down. They gave us free breakfast but not too sure I would go back. It was 100 plus 90% humid.”

Aug 26, 2007 by Christy from Winchester, VA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• The room was large.
• There was a water leak in our and in the hallway outside.

“I definitely would not stay here again. The room was only semi-clean, the beds were very uncomfortable and the pillows were flat.”

Aug 21, 2007 by Carilyn from Lake Grove, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• I liked that it was clean and close to where we were going.
• There wasn't really anything that I didn't like.

“I basically stayed just overnight. We stayed in and watched a movie and in the morning, my daughter used the fitness room and then we left shortly after that. It was clean and the bed was comfortable and the staff very friendly.”

Aug 1, 2007 by Deah from High Point, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean and comfortable.
• A little further away from the farmland than we wanted..

“Clean, comfortable room. Easy highway access. Closer to downtown than the Amish country. Overall, we enjoyed our stay.”

Jul 26, 2007 by Heather from Hackettstown, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The hotel was very comfortable and the staff was great.
• Was a little farther out than I wanted to be, but that was fine.

“I would recommend this hotel to anyone. The staff was great and very helpful! The breakfast buffet was nice and the wait staff was very friendly. As this is outside of Amish Country, they had many pamphlets regarding places to visit and things to do. Was a great experience.”

Jul 25, 2007 by Andrey from Staten Island, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Convenient location; reasonable price; and clean rooms.
• Hotel staff wasn't friendly. We asked for a crib and we never got one, though it was promised.

“Inexpensive, a bit outdated. We booked two rooms for the same price with our friends. Our friends got larger room with two double beds. Our room was almost half in size with just one double bed. Hotel staff refused to change the room stating that the online booking guarantees only room availability and not the particular kind of the room. It was a bit frustrating.”

Jul 25, 2007 by Sam from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• The Room Decor was nice and windows actually opened.
• Institutional appearance from the outside.

“Looks like they are starting to freshen the hotel, nice beds, bedding, room, but the bathroom needs a facelift. Not in the heart of Amish country, but accessible.”

Jul 22, 2007 by Gary from Bridgeville, DE
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and previous stay.
• False advertising on web site.

“When we checked in, there was no mention of the hotel being no smoking. While the hotel looked to be pleasant I was not happy having to find another place to stay at that time of the day with no resources.”

Jul 14, 2007 by David from Lincoln, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The on-site restaurant was very convenient. Also the computer room was very beneficial.
• No on-site laundry facility for guests to use.

“Overall, this hotel was very nice and we enjoyed staying there.”

Jun 25, 2007 by Doug from St Charles, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very nice hotel room w/ huge King-Sized Bed.
• The room that I thought I'd ordered was not what I received at check-in the Hotel.

“The Hotel Mgr did make it right for us. She delivered a mini-fridge + set up the hide-a-bed (which did not fit in the king-bed room) at no additional charge while we were at dinner the 1st night. I later decided that it was easier to stay in the room for the 3 nights (instead of switching to a better room for the family on day 2) as we were not in the room at any other time except to sleep anyways. The breakfast buffet was ok (simple fruits, juices, muffins, donuts, hot eggs, bacon, potatoes, waffle maker station, and cereals). The hotel is located just off of U.S. Hwy 30 (expressway) approx. 10 minutes from Location which is a wonderful place for families w/ children under 7-years old.”

Jun 22, 2007 by Judy from Mercer, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The comforters and pillows were wonderful.
• No inside pool with a lounge.

“If is perfect for travelers or just an overnight stay, it was clean, staff was friendly and the front desk was very helpful with driving directions. I would recommend this hotel to anyone traveling.”

Jun 19, 2007 by Estrella G. from Salisbury, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• I liked the appearance of the room itself. The in room amenities were nice.
• Size of the bed. No supervision of fitness room.

“It was nice but was truly comparable to economy hotels.”

Jun 14, 2007 by Michele from Ellicott City, MD
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Beds and linens.
• Bathroom, especially the shower.

“The hotel is a little dated, but has had some upgrades in the rooms. Beds, pillows, and linens were comfortable. Room was clean. The bathroom needed updating and the shower in our room had no cold water. Would return again for just a quick overnight stay, but would choose another hotel for more than one night.”

Jun 6, 2007 by Shelley from King Of Prussia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenient to tennis facilities, staff friendly, relatively inexpensive.
• Carpeting in hallway had odor for some reason, not in room though, room was fine.

“Fine for price and location to tennis facilities. Bar area was nice/comfortable/relaxing. Room was clean, a little on the older side. Friendly staff. No mini-bar refries. In room.”

Jun 5, 2007 by Cynthia from Fredericksburg, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[5]

• Room was nice, beds comfortable.
• You could hear the plumbing in other rooms throughout the night.

“Nice but with noisy plumbing. We had non smoking rooms but they had an odor of smoke.”

May 23, 2007 by Joseph from Gladys, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to theater & stores.

“The decorating scheme was colorful, and I liked the three pillows and coverlet.”

May 22, 2007 by A W. from Chantilly, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The bed was the most comfortable one my family slept in in a hotel. Gave us one of the best night's sleep we have had!
• When you enter the lobby, it smells like grease, i.e., from food. It is probably because there is a restaurant in there.

“We cannot say enough about how comfortable the beds were. We had one of our best ever good night's sleep! We woke up feeling absolutely rested. Too bad we did not peek under the sheets to see what kind of mattress they used!”

Apr 4, 2007 by Linda from Reading, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Updated, clean rooms.
• The beds were really back to basic, springy and old.

“The rooms were really clean and newly updated. Nice location and decor. The mattresses were a bit out of date springy and old, but still somewhat comfortable. I would not hesitate to stay here again.”

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Amenities at Comfort Inn Sherwood Knoll, Lancaster

24 Hour Front Desk Air Conditioned Bar/Lounge onsite Bus Parking Business Center Charge for rollaway. Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Elevators Exercise Gym Express Checkout Fire Alarm with Light Fitness Center or Spa Free Newspaper Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available

Health Club Housekeeping - daily Iron Ironing Board Jacuzzi Laundry/Valet Services Modem in Room Outdoor Pool Outdoor parking at the hotel. Recreational Vehicle Parking Refrigerator Restaurant Room Service Shops/Commercial Services Smoke Detectors Sofa Bed Television with Cable Tennis WIRELESS INTERNET CONNECTION IN PUBLIC AREAS Wheel Chair Access