Courtyard by Marriott Newport News Yorktown

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User Reviews for Courtyard by Marriott Newport News Yorktown, Yorktown

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Aug 19, 2009 by Juan from Gainesville,GA
Overall Rating: 10

• Staff was super helpful and friendly.
• Grout around bathtub coming off, walls were not as clean as should be, desk chair soiled.

“Overall hotel was good.”

Jul 22, 2009 by Peggy from Mt Pleasant,MI
Overall Rating: 10

• Staff was great.

“They gave us a room with someone already inside it and another room without a pullout couch, in which we needed.”

Jul 15, 2009 by Megan from Pulaski,NY
Overall Rating: 10

• I loved the location and all the places to shop and eat around it.
• The bathroom shower seemed dirty.

“This was a great hotel my three year old enjoyed the pool. Liked that they put towels out there.”

Jul 10, 2009 by Ray from Edenton,NC
Overall Rating: 10

• Friendliness of the entire staff

“Excellent location. Close to a selection of several restaurants. Well maintained business center. Very quiet. No outside noise or hallway noise.”

Oct 16, 2008 by Patti
Overall Rating: 8

• Liked location.

“Hotel was in a great location and clean.”

Sep 5, 2008 by Jan from Nashville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Lovely area - great staff.
• No room service.

“Really enjoyed my stay - would recommend location.”

Sep 3, 2008 by Brenda from Edgewood, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The hotel met my expectation and was very comfortable and clean.
• The items in the store were over priced.

“My husband and I felt very safe in the area, the staff was friendly and helpful. Most of all, the room was clean and had a fresh smell.”

Sep 1, 2008 by Michele from Manteo, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[5]

• New and clean, decent price.
• $8.95 for breakfast bar?! Give me a break! Inconvenient to have to take the time to go out and find coffee and bagel.

“Very clean and spacious, never got to use pool or anything like that. Was extremely disappointed that to get anything for breakfast would be $8.95. Traveling with my 17 yr old daughter, I usually go down for a cup of coffee and something simple while she gets ready. It became a major time waster to have to find a place to find breakfast in a strange area before resuming our trip. These days you just expect every hotel to include some sort of breakfast. Otherwise it was a great experience. Does anyone really read these, anyway?”

Aug 12, 2008 by Shelley from Arlington, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location in relation to my business in the city.
• Faint smell of smoke in room.

“Overall, it was a good stay.”

Aug 7, 2008 by Dawn from Bracey, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Beds were excellent.
• Can't think of anything.

“Hotel was quite good. Close to restaurants and close to shopping.”

Jul 25, 2008 by Allison from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, computers in lobby, good breakfast.
• Check in and check out were a pain, to say the least.

“This is the second time we've stayed here and we enjoyed it but check in and check out were incredibly slow. Two different clerks who didn't know how to do various things or use the computer well. Worst check in and check out I've seen in a VERY long time.”

Jul 10, 2008 by Heather from Woodridge, IL
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[10]

• The location compared to my sisters home. Only a mile a way. That helped with gas.
• The staff is the worse I have ever experienced in my life.

“The hotel in and of itself was fine. The staff, on the other hand, took rude to a whole another level. The first issue I had was after the first night there. Me an my mom left the room so that house keeping could come in and clean the room. In the mean time, my mom and I hung out down stairs because my sister (who lives in Newport news) was at work. We went up to our room three times over a 45 minute period. House keeping was in our room. Went back up there, house keeping had done nothing. Absolutely nothing. What she was doing in our room, I have no clue. So I went down stairs to tell the front desk. The housekeeper who was in our room out and lied and told the front desk clerk that she was never in our room. My mom, my niece (who is local to Newport news) were all witness. We saw her go in and out of the room over the 45 minute span. That is when a (I am assuming) a member of management came at told me that the housekeeper said our do not disturb sign was left on the door (per what the housekeeper told her). First of all I am not brand new to staying at hotels. I work for one of the largest insurance companies in the nation. I travel a lot for - strangely enough - customer service. I know not leave the do not disturb sign on the door. What that woman was doing in our room is beyond me. From that day forward, I took the do not disturb sign with me. The housekeeper never tried that trick again. I did not want to get into an argument with the front desk staff. I was on vacation. Besides, 90% of the staff had attitudes to stop a clock, so it was not going to be worth it. I noticed, however, whenever I went down stairs to use the computer and I saw white people checking out, the front desk staff was as happy as could be. I was saying please and thank you and apologizing for things I should not have. The only decent people were the people at the breakfast buffet, one of the guys who was a bell-hop, and one young lady who was ethnic perhaps.”

May 28, 2008 by James from Maryville, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Nice room for price.
• Room was not cleaned after 1st night.

“Probably would stay again. Price was ok. The only complaint was that our room was not cleaned after our first night's stay. After 2nd night it was cleaned.”

May 21, 2008 by Jim from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice pool and Courtyard.
• Would liked to have had king bed.

“Nice, I would recommend it to others.”

Apr 29, 2008 by Melody from Hesperia, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was great I loved the location right next door to ruby Tuesdays and Texas steak house.
• No vending machines and the food priced too high.

“This hotel is so clean it smells clean and has a really nice look to it. The rooms are very nice and clean and offer free internet service and has a pool and spa. Will stay here each time I travel to VA.”

Jan 2, 2008 by Robert from Camden, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean indoor pool, with a friendly staff to help you.
• The spa has been under repair for a week. I was so looking forward to my hot dip in the spa to be disappointed in was under repair.

“Good location, easy access to major shopping spots. Bright clean rooms with a large breakfast area with two computers for internet access. Friendly staff with a can do attitude to help you.”

Nov 11, 2007 by Iris from Canovanas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staffs are A++++.

“Are excellent in services, the Hotel Staff are good as gold. The buffet breakfast are excellent, the entire Hotel are A++++. God bless everybody. Thank you.”

Sep 7, 2007 by Ken from Allentown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very good breakfast.

“We had a pleasurable experience at this hotel.”

Aug 15, 2007 by Keva from Chapel Hill, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms were large, staff was friends and the hotel was immaculate.
• The exercise room needs better quality equipment.

“I've never stayed at a Courtyard before and I was pleasantly surprised. The staff was very courteous and helpful. The rooms were spacious and the entire facility was very neat and clean. There are several shopping areas nearby and it appears to be in a safe neighborhood. We had a tremendous experience there and will definitely stay there again.”

Aug 9, 2007 by Alycia
Overall Rating: 9

• The beds rooms were clean and comfortable. We were all able to relax and truly enjoy our hotel stay. We'd use them again. Definitely!
• Our toilet stopped up twice, but housekeeping came immediately to plunge it. They were fast!

“Family friendly, great location and comfortable! Our next visit to the Williamsburg area will be great! I no longer have to wonder about accommodations. We will stay at the Courtyard by Marriott. No question.”

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