Comfort Inn Airport

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User Reviews for Comfort Inn Airport, Baltimore

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Jul 30, 2008 by John from Ardsley, PA
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[4]

• The staff.
• Hard to find even my GPS took me to the wrong hotel.

“The staff was very friendly, but the hotel was extremely hard to find even my GPS took me to the wrong hotel. The area around the hotel did not have many dining establishments around. I honestly feel that a cheaper hotel would have been a nicer place do to the fact the hotel just looked run down inside.”

Oct 31, 2007 by George from Louisville, KY
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[6]

• Shuttle bus to the airport, proximity to light rail transport.
• Customer service was significantly less than adequate.

“Customer service was the big point for me, and it was significantly lacking at this hotel. Did not stay in the hotel long term, so the rooms met my needs, however they did not exceed them by any stretch of the imagination. So for the price, it was lacking. .”

Jul 3, 2006 by Liz from Tracy, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[6]

• I was hoping breakfast world be ok - it wasn't.
• Rude, incompetent staff - smelly room, dull sheets.

“The only good thing abut this hotel is that it is close to the airport and offers free shuttle. Each time I called to confirm my reservation, the desk staff claimed I had not made a reservation- they even told me I only paid for 1 night, when I prepaid for 2. They were rude and demonstrated no customer service as my daughter and I struggled to get our luggage onto a cart at mid-night. Would never ever stay there again. I will pay the extra money to stay at Marriott next time!”

1 of 1 people found this review helpful.

Jun 19, 2006 by Brian from York, ME
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• The Airport shuttle and the person driving the shuttle were outstanding.
• Front desk check in person was irritable and not friendly.

“It was just O.K. My expectations were set pretty good. I still think that hotel personnel should be happy and upbeat, and this person was not. I would not recommend the hotel due to this person's attitude.”

Jun 7, 2006 by Heidi from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Included breakfast.
• It was over priced for being as far from downtown as it was.

“Front desk staff were nice enough but seemed less than outgoing and often too busy to assist. Room was fine, furniture (couch) a bit stained.”

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Amenities at Comfort Inn Airport, Baltimore

24 Hour Security AM/FM Alarm Clock Air Conditioned Bar/Lounge Brailled Elevators Breakfast Bus Parking Coffee Maker in Room Copy Service Desk with lamp Elevators Exercise Gym FAX FEMA Approved Free Airport Shuttle Free Local Telephone Calls Free Newspaper Game Room Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access

Ice Machine In Room Movies Iron Microwave Modem Lines in Room Outdoor Parking Parking Pets Allowed Picnic Area/Tables Ramp Access to Buildings Restaurant Room Service Safe Safe Deposit Box Sauna Smoke Detectors TV Remote Control Telephone Television with Cable Truck Parking Wake-up Service