Holiday Inn Arsenal Road

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Apr 2, 2008 by Glenn from Clifton Park, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to daily destination.
• Too many kids running around un checked.

“When visiting York, PA again will be looking to stay at this motel.”

Jan 5, 2008 by Lisa from Edgewood, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The king size bed and the low price I paid for the hotel.
• The bathroom was a tad less clean then I would like.

“The staff was great, very friendly and eager to help. My biggest and probably only complaint is that I booked 2 rooms and the rooms were next to each other. My room had an adjoining room; however it was not adjoined to the other room I rented. It would have been nice to have the adjoining room be with the other couple that accompanied us on our mini-vacation. Besides that and the bathroom could have been cleaner, the hotel was great.”

Jan 3, 2008 by Darrick from Carlisle, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Staff was very accommodating and friendly.
• Outdated rooms.

“This hotel had decent no-frills rooms. They are a little dated and more of the level of an economy room. I don't think the rooms are worth their standard price, but was good for what I paid for it. The staff was very accommodating, I didn't check in until 5 AM and they gave me a late check out (3PM) without any problems.”

Jan 1, 2008 by Beth from Arnold, MD
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location from the highway was convenient.
• Just not the quality I expected stated free continental breakfast & there was none offered.

“I have never been to a Holiday Inn that looked like it was a motel. I enjoy the enclosed hotels. I think they were going through renovations, and this is why they did not offer the continental breakfast. I also don't understand why it was such poor quality. The Sheraton in right across the road, you would think they would want to be their competition and up their standards. The only thing they have going for them is the location. The room and service was just average. I have stayed in better Holiday Inns before and did not see the Holiday Inn quality in this hotel.”

Dec 30, 2007 by Rene from Vestal, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[9]

• The staff person in morning was very nice; she gave us a continental breakfast because of our bad experiences.
• It was dirty; we were not able to get a cot and we had five people.

“We went to this hotel twice. The first night we had lots of hair in the bathtub and we were unable to get a cot and we had 5 people. The second night we had a cot but there were crunched up potato chips on the floor and the bathroom was dirty and dated. The place is very outdated and the house keeping is not the best.”

Dec 26, 2007 by Mary from Coal Center, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Staff was very helpful and friendly. Hotel was in a very convenient location.
• Plumbing problems.

“We stayed for 2 days. The room was clean. There were plumbing problems. Plumber was found quickly and temporary repairs made that were enough to see us through our stay. Continental breakfast was not complimentary. Restaurant was clean and food was good.”

Dec 9, 2007 by Dan from Cincinnati, OH
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[4]

• Adjacent to a very nice part of town.
• Absolutely no perks, no free breakfast, no frills, heater was loud and cold, etc.

“Not impressed. We will not stay here again. For ten more dollars we could have a stayed at a nicer place with free continental breakfast. No frills at this place what so ever. The heater was loud and cold, room was outdated and the shower was stopped up, etc.”

Nov 28, 2007 by Gary from Woodridge, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Nothing to like about it, just a place to spend the night.
• Front staff did not give good directions, heat off in room, took 5 hours to heat up.

“Would rather stay at a Motel 6 or Super 8, at least you know what you are getting. This hotel is just waiting to be razed & be replaced by something else. Not a winner!”

Nov 26, 2007 by Ruth from Butler, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fit our needs for this trip.
• Room decorated in dark colors.

“Plain and no frills but suits your basic needs and the price was right but wouldn't want to pay much more.”

Nov 16, 2007 by Glenn from Lawrenceville, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Friendly staff.
• The pool was filthy.

“Typical older holiday inn. The rooms open directly to the outside and the bathroom counters are low. The heating has been recently updated. There are few amenities the pool (outdoor) is so filthy I wouldn't consider going in even in warmer weather. The breakfast buffet choices were very limited and the bananas were old. Very nice $40 room for $70.”

Nov 16, 2007 by Gary from Nashua, NH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Good location, easy to find.
• Low end for a holiday inn, breakfast extra charge though reasonable.

“Good location right off the ring road. Low end of holiday inn range. Motel style (outside entrances). Some aspects of outside poorly maintained, though mostly ok. Room ok but nothing special. Good continental breakfast but it is extra charge ($4.95). I believe full breakfast also available.”

Nov 14, 2007 by Judy from Somers Point, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Bugs, loud, dirty, trucks left on all night right outside our hotel door.

“The room was located w/the door on the outside. A large truck was left running all night outside our door despite our having notified the desk who stated they would notify the truck driver as he was parked in the wrong spot. The truck did not move and remained on all night. I was unable to sleep. The next night we requested a rollaway bed, at first we were told no problem, then they called back and stated they did not have any more since Thursday (this was Friday). I requested some sheets and a pillow. These were brought to our room, when opened; a large live bug was amongst them. Other bugs were found but not in our sheets. The faucet leaked in all directions, hot, or cold. The gentleman offered us a "free movie" for our inconvenience, which was kind and we rented Shrek- 3. The next day when I went to check out, they attempted to charge us approximately $20. For the movie. After a lengthy explanation and an offer by me to wait till they contacted the gentleman from the front desk, they took the charge off our bill. We also needed to use their laundry facilities which were inconveniently located outside in the back of the building. The room was dirty; the lint filter from the dryer was filled w/lint. There was no "change" available. The stay was absolutely horrible.”

Nov 9, 2007 by Tena from Chicago, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[3]

• They had a public computer.
• This was not a hotel, it was a motel. All of the rooms were outside.

“This hotel was ok if you are looking for a cheap motel. It was not a 3 star establishment by any means. The heater in my room did not work so I asked for additional blankets. They didn't have any so they brought me mattress pads, which were fine except for them reeked of smoke. The next morning, I saw 2 staff members folding laundry in an incredibly small room while smoking!”

Nov 5, 2007 by Mary from Pasadena, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[1]

• The hotel is fabulous I was very pleased.
• The only thing I did not like is the neighborhood .valet parking was 28.00 a night /walking from the city garage was scary.

“Great hotel but the valet parking should be free as the location is in an undesirable section of Baltimore, 3 city blocks from the inner harbor and right across from a rail station with undesirables hanging out. If less expensive valet parking and shuttle service to inner harbor available I would definitely stay again.”

Nov 2, 2007 by Shadayen from University Park, PA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[8]

• The location was convenient and served my purpose.
• The hotel staffs were not well mannered and lacked professionalism.

“This hotel may not be bad if compared with other budget hotels.”

Oct 16, 2007 by Ray from Gaithersburg, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean.

“Good location, clean rooms, reasonable price, helpful staff. Would stay again.”

Oct 10, 2007 by Christal from Mifflinburg, PA
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[6]

• The water pressure in the showers was great and the split bathroom was a big help with two people getting ready at the same time.
• The pool was green/which could have been drained and the outside halls needed cleaned.

“Feel they could sweep the outside hallways and drain the green pool to make it a little more attractive.”

Aug 30, 2007 by Ramona from Middletown, DE
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• The room was very comfortable.
• No refrigerator in room.

“The hotel is an older one but the rooms seem redone and mine was nice. The area it is in has a lot of abandoned houses/restaurants kind of icky in that regard. The pool was nice; the view behind the hotel was nice. There are lots of restaurants about a mile west on 30, an easy ride from there.”

Aug 25, 2007 by Becky from Portsmouth, RI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Whole experience was a nightmare.
• Whole experience was a nightmare.

“My husband and I are 68 years old - we made an error in selecting the hotel. We were looking for one that was right off Rt 81.”

Aug 15, 2007 by Joellyn from Warnerville, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[10] • Location:[7]

• Very helpful front desk.
• Moldy, mildew, dirty.

“I had to change rooms because the bed sheets were not clean, the room had a strong odor of mildew and the carpeting also exuded an odor of mold.”

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Amenities at Holiday Inn Arsenal Road, York

Adjustable thermostat Air conditioning Business center/services Cable/satellite color TV Chat''s Lounge Coffee/Tea maker Complimentary newspaper delivered (Mon-Fri) Etc. Restaurant Fitness facility Hair dryer Ice Machine In-room movies - Pay Per View Internet Access

Iron/Ironing Board Laundry/Valet Services Meeting facilities Non smoking rooms available On-site Guest Self-Laundry Facilities (washer/dryer) Parking - complimentary Pet policy: Pets allowed in smoking rooms only Pool - outdoor Premium channels Room service - limited hours Safe deposit boxes Voice mail Work Desk with Lamp