Hyatt Regency Washington D.C. on Capitol Hill

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User Reviews for Hyatt Regency Washington D.C. on Capitol Hill, Washington

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Sep 12, 2008 by Rania from Gatineau, ON CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[8]

• The location.
• No internet in lobby, it was under construction and we were not told, no restaurants open nearby.

“They hit my car in the parking (parking valet was 40$ a day) no one has called me back yet regarding this matter. The bill was completely wrong. There was no public space for use all under construction. When I called in to the hotel to get directions or to confirm, on three occasions I waited over 20 minutes (long distance calls). Staff was good, but hotel was understaffed.”

Sep 9, 2008 by Andrew from Potomac, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The top floor bar was nice.
• Total construction zone dirty and worn out.

“The place is under going a total renovation the lobby has plywood and construction fences and walls everywhere. The rooms are very old and dirty, the carpet, curtains and bedspreads needed to be replaced 5 to 10 years ago.”

Sep 7, 2008 by Sunny from San Diego, CA
Overall Rating: 7
Cleanliness:[4] • Staff:[7] • Location:[8]

• Great location.
• Too much construction.

“Friendly staff, nice location, would recommend it to friends.”

Sep 7, 2008 by Thad from Stamford, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• Close to Union Station; great service at Bell station.
• Lobby under construction; contractors worked at night.

“Hotel is convenient for business travelers. Nice gym. Wireless in lobby and rooms. Currently undergoing extensive lobby renovation. Work extends to evening.”

Sep 6, 2008 by Paula from Los Angeles, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Lounge was nice with comfortable atmosphere.
• We did not like the fact that they only offer buffets.

“Overall it was a nice hotel aside from all the renovations taking place. It was like a maze trying to get around.”

Sep 5, 2008 by Gary from Baltimore, MD
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• The manager made my stay great.
• Renovating.

“My hotel room was great the manager upgrade me and the staff was very helpful. Parking was very high but because I had the city tags I parked on the street near the hotel. I order room service it was fast and good.”

Sep 5, 2008 by Michael from Mead, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[9] • Location:[8]

• Very good location.
• No parking for travelers who drive themselves.

“I was very disappointed only to find that I had to wait in line for 15 minutes to check in. There was no place to park my vehicle unless I paid a $41 fee a day for valet parking. When checking in, I let the front desk know I needed a crib, but still had to make 2 calls and finally received it at 10:00pm. There was no fridge or Microwave in room. Room was very hard to get to form elevators.”

Sep 5, 2008 by Melissa from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Great staff.
• Construction.

“Great location, friendly staff. Very expensive parking. Park in the colonial garage 1/2 block away.”

Sep 5, 2008 by Ayonna from Pasadena, CA
Overall Rating: 6
Cleanliness:[2] • Staff:[9] • Location:[8]

• Nice restaurant.
• Major renovations.

“The hotel will be nice after completion of the renovations.”

Sep 5, 2008 by Paul from Morrisville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was very friendly.
• Under construction, which accounts for any negative part of my review.

“Staff was very friendly; under construction, which accounts for any negative part of my review - including that I think hotels under major renovation should be dropped by 1 star.”

Sep 5, 2008 by Dusty from Kansas City, KS
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[8]

• The hotel was located close to everything we wanted to see.
• Parking was expensive ($41/night), valet staff was rude and lobby was a mess.

“Hotel is under construction and it is apparent from the moment you walk in the door. There are walls (complete with duct tape) put up leading you down a maze-like path toward the front desk. Once we got to our room, everything was fine, but the only room with a king bed left (for my wife and I) was a very small corner room. The front desk staff was very polite and helpful and as we were checking in were putting up with a very obnoxious and rude British man (think: King of A-holes) and handling him professionally. The valet staff was quite rude though. It was as if you weren't going to give them money they had nothing to do with you - a simple question really put them out.”

Sep 4, 2008 by Qi from Paliades Park, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[9]

• Should warn people for renovation, old hotel, overrated.
• Old hotel. Not at 4 star level.

“I dislike the hotel.”

Sep 4, 2008 by Scott from Sherman Oaks, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location was ideal for Metro convenience and the sites of DC.
• The beds need to be updated. Not supportive and woke with a back ache.

“The hotel was nice except for the remodeling of the public spaces. The location was idea for site seeing and to the Metro system. The rooms are clean and nice with very nice linens. The beds feel soft and comfortable at first but they are not very supportive. I woke with a back ache in the morning. Everybody was very friendly and accommodating. It was a very nice hotel overall.”

Sep 4, 2008 by Arden from Clayton, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• It had a beautiful view of the US Capitol building.
• Parking. That is a little steep.

“It was a nice hotel, but they were doing a lot of renovations. Maybe I would have had a better experience if the lobby was completed.”

Sep 4, 2008 by Shelley from Waterford, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• Location.
• Under construction.

“Great location for visitors to the nation's capitol. Within easy walking distance to key attractions. Not much in the way of nearby restaurants or stores.”

Sep 4, 2008 by Ed from La Habra Hts, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Comfortable bed and tasty buffet dinner.
• Slow valet and front desk.

“The hotel lobby was under construction at the time of our visit. The work station in the lobby for printing out airline boarding passes was nice, although I had to clear a paper jam and load more paper. The front desk was slow in person and impossible to get a hold of over the phone (understaffed). The valet was a bit slow and seemed to beg for a tip. Although there were more than one valet, the man who brought my car up keep the keys in his pocket, then went to get another car. When I tried to retrieve my car, there were no keys until he finally returned.”

Sep 4, 2008 by Cathy from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Hotel room was larger than average, bathroom big, bed very comfortable.
• Lobby area under construction and near noisy fire station.

“It is a five minute walk to the Metro and very close to capital hill. The staff was extremely helpful and well-placed to help navigate the maze to the elevator. I'd definitely go back!”

Sep 4, 2008 by Nick from Arlington, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[4]

• The front desk lady was nice.
• Everything else was bad.

“Hotel is currently under construction. The tiny room felt like a prison cell. People in the hall kept us up until 3am when we called guest services.”

Sep 4, 2008 by Nikki from Omaha, NE
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Bathroom.
• It was too much construction and ugly for the price.

“Check in was not friendly. Too much construction. Just not my cup of tea.”

Sep 4, 2008 by Debra from Dallas, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[9]

• The location near Union station & the Capitol is great!
• All the public areas are under major reconstruction.

“The room was fine. Nothing terribly impressive, just fine. The lobby was very chaotic with big pieces of plywood blocking areas, etc. I don't even know if the hotel has a restaurant. The room service breakfast was nice, but I thought for 2 people $54 for coffee, yogurt with granola & fruit, eggs & a piece of ham a bit steep. I'm assuming that when the construction is done, it will be much nicer. It is very misleading to give this hotel more than a couple stars at this time though.”

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