Hyatt Regency Washington D.C. on Capitol Hill

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User Reviews for Hyatt Regency Washington D.C. on Capitol Hill, Washington

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Oct 1, 2009 by Dr Rene H Contreras from Tewksbury,MA
Overall Rating: 6

• Location.
• Honesty and helpfulness of staff.

“

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Sep 24, 2009 by Charles from Annandale,VA
Overall Rating: 9

• Customer service and dining.
• Pool area was small and pool was dirty.

“Wonderful customer service. Great dining morning noon and night. The location is great and scenic.”

Sep 10, 2009 by Michelle from Houston,TX
Overall Rating: 6

• The hotel put about two hundred dollars of false charges on my credit card, not once, not twice, but three times.

“The staff is friendly enough, and when I complained about charges on my credit card (unauthorized charges) they swiftly fixed it (the first time). After leaving, I noticed more unauthorized charges on my credit card from the hotel, I'm not too happy about them and they are going to be disputed.”

Sep 7, 2009 by Kelly from East Amherst,NY
Overall Rating: 8

• Hotel was well appointed, clean and close to attractions.
• There weren't many restaurants within walking distance.

“Our family enjoyed our stay. The room had 2 queen size beds, a desk and TV. It was well decorated, clean although a little confining for four, but we didn't spend much time in the room. The staff was very friendly and helpful. The gift shop was nice but expensive (bring your own snacks if you can). There aren't many hotels in the area with pools, this hotel does have a pool. It is in good condition, the kids were happy to swim each night. If you are driving, the daily parking rate was $42. We would definitely stay here again.”

Aug 7, 2009 by Albert from Churchville,PA
Overall Rating: 10

• Very high end lobby.
• Pool was stainless steel, good but weird.

“The hotel was impeccable, from the valet service, to the staff. they helped us with travel plans and dining. the room was a single king and had enough space for a family of four using inflatable mattresses. Great look and feel of class in this hotel.”

Jun 18, 2009 by Ken from Stamford,CT
Overall Rating: 8

• Location, bar. All hotel personnel, gift shop well stocked and convenient.
• Single restaurant was too expensive, breakfast buffet $20.

“Very good location for visitors. Staff very accommodating. Food expensive. Lounge nice but wait service a little slow. Room very comfortable for the price. Inadequate ventilation in bathroom. TV service and selection poor. But, overall, we were very satisfied.”

Jun 15, 2009 by Katie from Georgetown,IN
Overall Rating: 5

• Location.
• Parking expense.

“Good location, terrible, outrageously expensive parking.”

Jun 8, 2009 by Eric from Memphis,TN
Overall Rating: 9

• Good location, friendly staff, nice workout facility.
• Pricey parking, loud teenagers on a group trip on our floor.

“Close to capitol hill, the mall, subway, museums. Friendly staff. Nice workout facilities. Recommended.”

Jun 6, 2009 by Brandon from Durham,NC
Overall Rating: 8

• Room was clean, very trendy looking room/lobby.
• Thin walls, staff not very friendly, parking is very expensive, pay internet.

“We stayed here on the first 2 nights of our week in D.C. location is pretty good, just a few blocks from the capital building, but not as close to to shops and restaurants. First night we had to change rooms because they put us in a joined room, and the man in the next room was on the phone; sounded like he was in the room with us. We were able to hear every word he said as if he was talking to us ( not his fault just thin doors and walls). They did move us with little fuss and the next room was much better. This hotel, like many in D.C., have a monopoly on parking spaces. The parking is $40+tax+tip a day, with no options to self park.”

Apr 30, 2009 by Ashley from North East,MD
Overall Rating: 9

• The staff (inside and out) were very helpful and friendly!
• I did not like the room that much; expected a flat screen television.

“Overall, the hotel was a 8.5. My only disappointment was the room did not have a flat screen television.”

Apr 27, 2009 by May from Manchester,NH
Overall Rating: 2

• This hotel was in a convenient location to where my meetings were on the Capitol. The shower was nice.
• The hotel room was very small: no desk in room and bedding all feather: pillows and duvet.

“When given my room key, I went to the room and found that someone else was in the room! This person had just checked in and was unhappy with the room, so while the spouse was getting keys to new room, they were waiting in my room. Certainly an awkward situation and not one I wanted to deal with after a 10 hour flight. Finally the cleaning staff arrived to freshly clean the room, which was unnecessary as the previous temporary occupants had not touched anything - but the maid would not simply leave. She insisted on calling her manager to report that the room was clean and for some reason, this took 10 minutes - using my room phone, while I waited to be left in peace. I would not stay at this hotel again.”

Apr 8, 2009 by Ken from Charlottesville,VA
Overall Rating: 9

• Location.

“A short walk from the train station and close the the museums & the Mall.”

Mar 18, 2009 by Peggy from Old Greenwich,CT
Overall Rating: 9

• It's location to the Mall & Smithsonian's.
• Valet took too long to bring my car out and parked it in the street, and sticking out.

“This hotel has a boutique hotel feel about it. Although very large, once in my room (on 2nd floor), I felt removed from the noise. On the downside, the view from the window was of the window washers' basket - sitting right outside the window. I had to leave the curtains closed the entire time.”

Feb 22, 2009 by Liza from Jackson,MS
Overall Rating: 10

• The staff from the registration desk, maid service, restaurant and bar staff were wonderful. Special effort to insulate us from groups.
• Just the congestion at the elevator with school and family groups.

“Excellent location, excellent staff. Special effort was given to separate business travelers from school/family groups traveling with children and young adults.”

Dec 29, 2008 by Ellyn from Washington,DC
Overall Rating: 9

• Great value! Great bed!
• Check-out was too long, and the computer didn't work.

“A clean and comfy hotel, with an excellent staff, and conveniently located. Great for any occasion.”

Nov 30, 2008 by Stephen from Colorado Springs,CO
Overall Rating: 9

• Location.
• Uncomfortable bed.

“Excellent help from the staff & wait service. Tremendous location for site seeing the mall.”

Nov 13, 2008 by Alda from Birmingham,AL
Overall Rating: 9

• Great location in the city.
• Parking was a nightmare. The charge of 41.00 a day was too much.

“Great location, do not bring a car. Valet parking only at a very high price.”

Oct 29, 2008 by Lorraine
Overall Rating: 10

• The staff were very helpful.
• There was nothing I didn't like about this hotel.

“We also stayed at this hotel in July and are very pleased with all aspects of it. The staff were very helpful. The new lobby is beautiful. There wasn't one thing we can think of that was negative.”

Oct 27, 2008 by Johnny
Overall Rating: 9

• The hotel met all my need, business and personal, and was centrally located in the area where we need it to be.
  

“Hotel was recently renovated and operated very proficiently and professionally. I enjoyed my stay there.
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Oct 22, 2008 by Andrew
Overall Rating: 6

• Very close to Capitol Building and National Mall.
• Directly beside homeless shelter; felt unsafe at night.

“While being very close to the Capitol Building is a plus, the neighborhood does not feel very safe at night. It is beside a homeless shelter, and on 2 of our 3 nights stays we witnessed altercations. The building is still under renovations, the lobby is complete and spectacular. Parking is obscene as valet is the only option at $45/night! The view from our window, and from the looks of things most windows, is disappointing.”

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