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User Reviews for Marriott J.W. Hotel National Place, Washington

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Jun 24, 2009 by Kevin from Phila,PA
Overall Rating: 4

• Location was great.
• The door was marked with placard about carpet being wet. Floor was slightly damp $38.00 a night parking fee.

“Great view but a damp floor, musty odor.”

Jun 12, 2009 by Rob from Merritt Island,FL
Overall Rating: 10

• Very friendly and helpful. I felt like I was truly a guest.
• It did not have complimentary coffee in the lobby.

“Excellent. The elevators were very different then normal and I liked them. The staff was very friendly, from the cleaning staff, security, front desk and lobby. We had never been to DC so we had lots of questions and needed advise. It was given easily and it was correct.”

May 6, 2009 by Erin from Snohomish,WA
Overall Rating: 9

• Great amenities in the room.

“Great hotel! The service was amazing and all of the little extras made our stay incredibly enjoyable.”

Apr 18, 2009 by Debra from Bronx,NY
Overall Rating: 10

• I liked the quality of the hotel and the efficiency and friendliness of the staff.
• At 5'11" , 214 lbs, I found the beds in my room too small.

“This is a great place to stay if you are in DC, the quality of the hotel, the efficiency of the staff and the feeling of welcome was fantastic. My only problem is check out time. Even the late check out of 1:00 pm as opposed to normal 12:00 pm check out was very inconvenient for me.”

Mar 25, 2009 by Lee from Pawleys Island,SC
Overall Rating: 9

• Location.
• The concierge was not helpful.

“The rooms were very comfortable and clean. The staff with the exception of the concierge, was pleasant and helpful.”

Mar 18, 2009 by Sean from Washington,DC
Overall Rating: 8

• Room was clean and nice. View was great.
• Was odor of paint in the room.

“Hotel was spacious and modern. Room was clean and comfortable. Staff was very friendly, helpful, and courteous. Dessert at hotel bar was below par - bought in, not made on site.”

Mar 12, 2009 by Stan from Katonah,NY
Overall Rating: 9

• Perfect location, great lobby.
• Pretty small room.

“An exceptional hotel just blocks from the white house and museums.”

Mar 9, 2009 by Jon from New York,NY
Overall Rating: 10

• Brand name, good location, nice people.
• Expensive parking - valet only.

“Brand name hotel living up to its quality image.”

Mar 2, 2009 by Tim from Atlanta,GA
Overall Rating: 7

• Very convenient to most attractions.
• The room was in need of maintenance.

“The hotel has a great location. But the paint on my wall was peeling and my shower head was coming off the wall. Comfy bed, small room, decent view.”

Feb 13, 2009 by Martin from Hammond,IN
Overall Rating: 9

• Love Marriotts because I know the quality to expect.

“The JW Marriott is a very pleasant place to stay; it is well situated, comfortable, clean and friendly.”

Jan 25, 2009 by Summer from Calgary,Canada
Overall Rating: 10

• The staff was very helpful.
• The black-out curtains would not fully close.

“Overall the J W Marriott was very clean, the staff was friendly and helpful and the room was comfortable. The feeling of the lobby was very welcoming.”

Dec 1, 2008 by Kirsten from Delafield,WI
Overall Rating: 10

• The hotel concierge and bell hops were excellent. The beds are super comfortable. The lobby is beautiful and the location is perfect for sightseeing.
• The room seemed a bit small.

“This hotel exceeded our expectations. It is centrally located in the heart of downtown D.C. Walking distance to major attractions like the White House and Lincoln Memorial. We could see the top of the Washington Memorial from our hotel room. The lobby and rooms are beautiful, beds and sheets are comfy (they have feather bedding) and the staff bent over backwards. Stay here for sure if you want to be comfortable with the extra amenities of a nice hotel. We did not have time to use the workout facility, but we checked it out and it was really clean. They even have saunas. The perfect place to stay and see D.C. in style.”

Nov 24, 2008 by Fabiano from Jersey City,NJ
Overall Rating: 10

• Perfect location towards sightseeing in DC.
• The looks from outside does not reflect how beautiful the hotel is inside.

“Luxury installations, fine furniture and great services. Superb location.”

Nov 18, 2008 by Meredith from Merrick,NY
Overall Rating: 4

• Lobby and decor were beautiful.
• Hotel staff was not helpful.

“The hotel was beautiful, but our experience was horrible! After a long conference, all we wanted to do was rent a movie and get room service. However, the televisions were out. When we called the front desk, we were told that there was a storm outside and that the hotel was out. Since we had just come from outside, we knew that it was not even raining. We had to initiate any phone call and after two hours of back and forth were still told that the TVs were all out. We found it interesting because the rooms across the way had their TVs working! I understand these things happen, but at least be honest about it! An annoying experience.”

Sep 25, 2008 by Robert
Overall Rating: 10

• Location 2 blocks from the White House. Friendly knowledgeable helpful employees.
• Great hotel but, still had to pay for internet service.

“Had a great time at the JW Marriott. The room was small but very comfortable, view was great and the bed was amazing. I can't say enough about the location of this hotel, the monuments were close enough to walk to them, and we felt very safe about walking the DC streets any time of night. In one word. Phenomenal!”

Sep 25, 2008 by Chuck
Overall Rating: 10

• Brand new with high quality finish materials throughout.

“Appeared to be brand new high quality finish materials throughout, friendly and helpful staff. Excellent location to attractions nearby restaurants.”

Sep 24, 2008 by Elaine
Overall Rating: 9

• Location cannot be beat for visiting the Mall, Smithsonian, and Monuments. Metro is close by as well as a selection of dining and shopping.
• Parking is expensive.

“Lobby, room, and all public spaces tasteful and emaculate. Hotel is quiet and friendly, as well as being well situated for all that Washington DC has to offer.”

Sep 19, 2008 by Sabrina
Overall Rating: 10

• Elegant, clean, conveniently located and Starbuck's in lobby!

“Everything you would hope for and expect in a luxury hotel. Elegant, spacious, quiet, hospitable and conveniently located. I loved that Starbuck's was right in the lobby. Since we didn't dip into the room's snack bar (though tempting), our check-out was automatic--nothing to do. Finally, getting down to pet peeves: we were never disturbed by, or even aware of, housekeeping. Everything was kept elegant and beautiful by invisible means. It doesn't get better than that.”

Sep 14, 2008 by Emma from Raytown, MO
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service.
• NA.

“The bell staff is extraordinary - the backbone of the reputation of the hotel. Check in staff is diffident - not overly welcoming, but the bell staff covers for that. The restaurant in this hotel is overpriced and the food is average. The restaurant was most often empty. Hotel needs to evaluate.”

Sep 7, 2008 by P from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[10]

• It was very clean and well decorated. The beds were very plush and extremely luxurious. The televisions were all flat screen.
• The room service was extremely slow. I called three times over the course of an hour to ask for a bottle opener and ended up having to go down myself.

“Overall, this hotel was excellent. The only problem was that the service wasn't the best. I asked for a bottle opener and had to wait almost 2 hours but finally ended up going downstairs myself to get it from the restaurant. Other than that, the hotel was beautiful and an excellent choice.”

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Amenities at Marriott J.W. Hotel National Place, Washington

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Childrens activities City Center Coffee Maker in Room Concierge Desk Cribs Available Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding In Room Movies Indoor Pool Iron Maid Service

Meeting/Banquet Facilities Mini Bar News Stand Phone with data port Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Secretarial Service TV TV Remote Control Television with Cable Temperature Control Tennis Valet Parking Video Checkout Wake-up Service Water Skiing

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