Marriott J.W. Hotel National Place

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User Reviews for Marriott J.W. Hotel National Place, Washington

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Sep 14, 2008 by Emma from Raytown, MO
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service.
• NA.

“The bell staff is extraordinary - the backbone of the reputation of the hotel. Check in staff is diffident - not overly welcoming, but the bell staff covers for that. The restaurant in this hotel is overpriced and the food is average. The restaurant was most often empty. Hotel needs to evaluate.”

Sep 7, 2008 by P from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[10]

• It was very clean and well decorated. The beds were very plush and extremely luxurious. The televisions were all flat screen.
• The room service was extremely slow. I called three times over the course of an hour to ask for a bottle opener and ended up having to go down myself.

“Overall, this hotel was excellent. The only problem was that the service wasn't the best. I asked for a bottle opener and had to wait almost 2 hours but finally ended up going downstairs myself to get it from the restaurant. Other than that, the hotel was beautiful and an excellent choice.”

Aug 30, 2008 by Mark from Ellsworth, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was wonderful! Always way beyond courteous and helpful The best!
• Ate at the restaurant twice, had two bad experiences. But staff tried to make it right.

“Would I stay at the J.W. Marriott again? Absolutely. The staffers are way above average in courtesy and helpfulness. This was my first stay there, and I understand that the hotel has recently been totally remodeled. Very nice job! My only complaint is with the restaurant. We ate there twice, and had bad experiences both times. However, I will hasten to add that when we pointed out the problems, the staff swiftly and apologetically attempted to correct them. I do think, though, that there are some serious quality control issues in their kitchen which need to be addressed immediately. But if you can plan to eat all of your meals somewhere off premises (and that's not too hard), I would heartily recommend this hotel.”

Aug 25, 2008 by Jean from Germantown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and good service friendly.
• NA.

“The Marriott was very nice. The accessible room we stayed in was very well appointed and comfortable. Gracious staff. Convenient location to museums.”

Aug 23, 2008 by Kurt from Bonaire, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean and upscale close to all the sites in DC.
• Expensive. Had to pay an additional $70 to park.

“I love the hotel, it is very luxurious.”

Aug 16, 2008 by John M. from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and check out time!
• Rooms are small.

“We will definitely stay at this hotel again. We really liked the location.”

Aug 16, 2008 by Mary A. from Waterford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Close proximity to everything. Clean room.
• Everything was excellent.

“This hotel was recently renovated and it shows. Everything was clean and updated. In fact, when we were staying there we remarked how nice and large the LG TV was in our room. The next morning we woke up to find a box next to every door in the hallway even though the TV in our room was only 2 years old; they were updating again and putting brand new larger TVs in the room. The view from our bedroom window was the Washington Monument. The hotel is within walking distance of the Smithsonian Museums, the White House, the Capitol Building and just about all of the memorials (Lincoln, WWII, Korean, Vietnam). We found a great place (reasonably priced) for a quick breakfast or lunch, just around the corner (Corner Bakery). The staff; I could go on for hours about how well the staff treated us. We were celebrating our 35th wedding anniversary on the day we arrived. Upon our return to our room, from site-seeing we were greeted with an imported bottle of wine and 6 chocolate covered cherries. This made our evening very special and was a wonderful ending to a fantastic day of touring. The elevators are very different/fun/efficient, instead of pushing the floor button after getting inside, you push the floor button on the outside and are directed to either door B, C, D, E or F. This elevator takes you directly to your floor without stopping at any other floors efficiently. Wonderful hotel, fantastic staff, great location!”

Aug 14, 2008 by Mary Ann from Waterford, Michigan
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Absolutely nothing.

“We were treated like royalty from the moment we drove up. Everyone from the parking attendant, to the bellman, to the front desk was very friendly and accommodating. Our room had a wonderful view of the Washington Monument. The front desk supervisor surprised us with a card congratulating us on our 35th wedding anniversary, along with an imported bottle of wine and 6 chocolate covered strawberries, which made our first evening at the hotel very special. The king size bed was very comfortable and the room was spotless. Location. As stated earlier the Washington Monument was visible right outside of our window ~ that's because it was only a couple blocks away, along with the White House, all of the Smithsonian Museums and many of the memorials (WWII, Vietnam, Korean, Lincoln, etc) The elevator was fun and efficient ~ you pushed the floor number on the outer wall and it would direct you to the elevator door B, C, D, E or F that would take you directly to your floor without stopping on the way. Just around the corner from the hotel is the Corner Bakery ~ a nice place for a quick breakfast and quite reasonably priced. I highly recommend this hotel to anyone traveling to Washington DC as a tourist or for business.”

Aug 14, 2008 by Rosemarie from Newtown Square, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Able to walk to lots of sights, nice shops, restaurants.
• Our room and bathroom was very small.

“The hotel was beautiful and modern, lots of friendly helpful staff. The restaurant and cocktail lounge were really nice and the location on Pennsylvania avenue was so great for walking to so many of the attractions. We will definitely go back again. Only complaint - our room was on the small side and had no refrigerator which we really needed.”

Aug 8, 2008 by Darlene from Upland, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They were disability-friendly for my elderly father and they provided everything I requested and with a wonderful attitude regarding our needs.
• I would have liked a vent fan in the bathroom.

“The Marriott exceeded our needs and the staff was overboard in taking care of us. My father was in a wheel-chair and the room was excellent for him. They provided us with connecting suites so we could watch over my parents with ease. The hotel supplied all our additional requests with regard to a bedside commode for my father and a separate refrigerator for our cold beverages, etc. They were all amazing and we would have no problem recommending them for anyone in any kind of circumstance. Check in and check out was simple. They even allowed us an early arrival and a late departure at no extra charge. The rooms were beautiful and very clean, beds were extremely comfortable and our experience with any of the staff was incredibly wonderful! They deserve as many stars as they can get!”

Aug 8, 2008 by Joe from Endwell, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The Marriott at Penn Ave was a very nice hotel, in a great location. Easy access to Metro and DC Sites.
• Valet parking rate of $35.

“The Marriott Penn Ave is a first rate hotel, located centrally in downtown DC. The easy/quick access to the prime DC sites, multiple local restaurants, and easy access to the Metro make it very convenient. Valet parking rates are high and in the future I would park separately and walk short distance to hotel.”

Jul 25, 2008 by Anthony from Lake St. Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very friendly and helpful staff, safe and clean.
• Good location, next time I would stay closer to Faneuil Hall.

“Very friendly and helpful staff, from the door person to the front desk everyone was very nice and made the stay very pleasant. Good location for Fenway. The hotel was safe, clean and quite.”

Jul 11, 2008 by Alexa from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fresh fruit and refreshments available.
• Exiting the hotel through the valet entrance.

“Our stay at the hotel was very pleasant. We enjoyed the pool, hot tub, fitness room and sauna. It's a good place for travelers who are looking for a great hotel convenient to the Mall. Short walk to the White House and Metro stop. Overall it was a great hotel and we would definitely return.”

Jul 10, 2008 by Stephanie from Fontana, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location! I was able to walk to all the major attractions.
• The bathroom was a little small.

“I had a wonderful experience at this hotel. The staff was very polite, accommodating and knowledgeable. Because of problems with our flight we needed to stay an extra night for a few hours. The staff was so understanding that they gave us a room for about 60% off the rate. Everyone from the manager, valet, front desk, bellman, concierge and even security made me feel welcomed. I was very impressed.”

Jun 4, 2008 by Rmsd from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, great crowd, very helpful staff.
• Parking is not free.

“The valet at the lobby was kind enough to point that the parking spot on the street outside was free versus having to pay for parking. Now thats customer service!”

May 28, 2008 by Asantewa from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decorum of lobby and rooms; pool, sauna, Jacuzzi.
• Frig is only for their goods; no room to hold water or pop.

“This hotel is excellent! The location, the furnishings both in lobby and rooms, the staff, and the new elevator system were all great!”

May 25, 2008 by Jason from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, and fast responses to requests.
• Rooms seemed smaller than usual. Parking seemed a bit pricey.

“Overall the experience was good. Hotel staff was attentive, and courteous. Location was excellent for near by attractions. Easily within walking distance of the national mall.”

May 23, 2008 by Glenn from West Chester, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and staff.
• Parking.

“A great location and well maintained hotel. Friendly staff with good service.”

May 21, 2008 by Jon from Piscataway, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• The chandeliers in the lobby.

“Overall good hotel, great location. I would stay at again, however I am not sure if the price was right. Many lower quality (in stars) hotels offer more for less money. There was an extra charge for wireless internet, and no continental breakfast. The rooms were nice and everything was clean. The staff was very helpful.”

May 15, 2008 by Martha from Burleson, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Exceptional location to everything in DC.
• I asked the concierge a good place to eat seafood, and he gave me a look (yes, I have some chunk in the trunk) and recommended a place with a buffet.

“After the first wrong steer, the concierge gave me on directions. I was hesitant to go to this place but decided to try it. I went to the place, he recommended against my better judgement (and the backhand insult), thinking surely it was good food, not just quantity as I specifically mentioned, crab cakes, and shrimp, something like Hougate's, and it was a special night and not because it did have a large buffet. It did have a buffet of poor quality food. I hated that I paid an arm and a leg for that when DC. Maryland and surrounding vicinity have several good seafood places. That was the second time he gave wrong advice. If it wasn't for him, I would have given a 10+ rating for the performance of hotel staff, as the rest were excellent from check-in, to bellman, maids - all leap tall buildings with a single bound in my opinion. The doorman steered us to Zola's and Georgia Brown. And they were great places. They know the town better than the supposed expert. Anytime (which was 3 total), we asked the concierge for help. It was if we were bothering him, and he looked down his nose at us. This was not the sign of a professional, or what I remembered the last time I was at this hotel.”

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Amenities at Marriott J.W. Hotel National Place, Washington

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Childrens activities City Center Coffee Maker in Room Concierge Desk Cribs Available Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding In Room Movies Indoor Pool Iron Maid Service

Meeting/Banquet Facilities Mini Bar News Stand Phone with data port Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Secretarial Service TV TV Remote Control Television with Cable Temperature Control Tennis Valet Parking Video Checkout Wake-up Service Water Skiing