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Hilton Garden Inn Washington Dc Franklin Square
815 14Th Street Northwest,
Washington, DC
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Average User Rating: 8.5 Cleanliness:[9.0] • Staff:[8.0] • Location:[9.0] Based on 334 user ratings |
Aug 13, 2009 by
Robert from Freehold,NJ
Overall Rating: 8
“This Hilton is clean, comfortable, and employs a polite and capable staff that is more than willing to go the extra mile to see that you're satisfied. The food at the restaurant/bar was delicious and even if they've closed, they'll do their best to accommodate you. The only problem was the parking fee, at $30 a day, added quite a bit of expense to the trip.”
Jun 24, 2009 by
Adrianne from Mechanicsburg,PA
Overall Rating: 10
“Excellent staff. Accommodating to certain needs.”
May 11, 2009 by
Carla from Castle Rock,CO
Overall Rating: 8
“The hotel was a great location, close to many attractions and great restaurants. The rooms were clean and comfortable.”
Apr 30, 2009 by
Jack from Bechtelsville,PA
Overall Rating: 9
“Check in was a breeze. Dropping the car off was easy. Check out was fast and hassle free. I will stay there again.”
Feb 19, 2009 by
Nita from Newport News,VA
Overall Rating: 5
“We would not stay there again.”
Jan 5, 2009 by
Brenda from Lynchburg,VA
Overall Rating: 10
“The Hilton Garden Inn, was absolutely elegent. The atmoshere was romantic and classy. Right accross the street from the metro and many other locations. I spent New Years Eve in D.C and the hotel was centraly located which made getting around very easy. Cab rides ranged from 5.00 to 7.00. The hotel was very affordable, friendly and clean.”
May 20, 2008 by
Roxann from Dallas, TX
Overall Rating: 8
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“The hotel is clean and we were greeted at the door each time and were getting a taxi when needed. The internet and copies are free. The room was beautiful and the TV worked well too and the bathroom and towels were all in order. We liked the Neutrogena bathroom products, as not so perfume as other products. If it wouldn't had been late, we would have asked about the A/C, but we switched to off, and up the temperature, but the temperature came down to 74 from 77. It would have been better not to be facing the huge central A/C/heat units 4 floors down, but I didn't know it would run all day and night, so my fault for not checking to se if there would be another room, or maybe the price we weren't entitled to a better view.”
May 18, 2008 by
Arun from Bala Cynwyd, PA
Overall Rating: 6
Cleanliness:[8] •
Staff:[8] •
Location:[8]
“Convenient to DC Metro, White House, Mall. Workout facilities need to be updated. Pool looks more like an oversized hot tub. They put me on 2nd floor with a view of an roof mounted air conditioner.”
May 15, 2008 by
David from Hershey, OR
Overall Rating: 8
Cleanliness:[8] •
Staff:[9] •
Location:[8]
“This hotel earned its three stars rating, as far as we were concerned. The staff was pleasant and helpful.”
May 7, 2008 by
Aarno from Northridge, CA
Overall Rating: 5
Cleanliness:[5] •
Staff:[1] •
Location:[9]
“Great location, the hotel has passed its glory (if there ever was one), the interior gives a run down feeling. Maintenance could be improved. e.g. wending machines on two different floors either did not work or were out of bottled water. Rooms would benefit from a face lift. Front desk staff unprofessional. We ordered warm milk for our breakfast coffee, had to wait 10 minutes for it and waiter complained that she had do such a service for us. The bell captains helped with the luggage once they were urged to do so.”
Apr 8, 2008 by
Mariann from San Diego, CA
Overall Rating: 7
Cleanliness:[10] •
Staff:[7] •
Location:[7]
“Room was a little better than average but very clean, did not smell bad, convenient metro across the street.”
Mar 12, 2008 by
Dan from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This is a great value, convenient location, friendly staff and great food.”
Feb 29, 2008 by
Lee from Minnetonka, MN
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“Standard Hilton Garden Inn with all the amenities. The restaurant is average at best and the room temperature controls didn't work.”
Feb 6, 2008 by
Mike from Chicago, IL
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[10]
“This was a fine hotel with a great location to all things Washington DC. I will stay here in the future.”
Jan 29, 2008 by
Karen from Richmond, VA
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Great location, great staff. The only thing I wasn't expecting was the additional $28 to park in the hotel parking lot and the fairly expensive brunch. But the food was very good with lots of choices.”
Sep 28, 2007 by
Curtis from Burley, ID
Overall Rating: 8
Cleanliness:[9] •
Staff:[6] •
Location:[9]
“I called the hotel before the trip to make sure I could park a rental car. They told me I could, but come to find out; it cost $30 a day to take care of the car. Wasn't happy about that.”
Sep 2, 2007 by
Hal from Fredericksburg, VA
Overall Rating: 4
Cleanliness:[5] •
Staff:[5] •
Location:[7]
“I paid for a non-smoking room but was forced to take a smoking room because the hotel had "sold-out". Room was clean but smelled badly of smoke. Front desk staff was very brusque and not pleasant (I arrived late at 10:30pm). They gave me a hard time about putting the stay on my Hilton honors rewards account (why they should even care I don't know -- I guess it was too much work for them hitting that keyboard).valet parking is difficult, particularly because the area to pull up is almost non-existent, and no one was waiting out front to take my car or bags. And, I paid for one-night's valet service, but because I picked my car up at 6pm the next day - the valet attendant accosted me for $16 more in cash. Getting in and out of the hotel by car is difficult. It was not all bad. The room service, restaurant and morning admissions staff was polite, conversant and helpful. The differences between the day and night staff is incredible.”
Aug 30, 2007 by
Joseph from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“I went with my girlfriend and we had a very pleasant stay there. It's in a great location to see the classic sights of D.C. Certainly not in a "hip" part of town, but that's not why we were going to D.C. The staff was polite and helpful, and the room was very comfortable. My only complaint was the size of the pool. There were 3 kids swimming in it, and it was sort of full. However, overall, I would definitely recommend this hotel if you aren't look for anything extraordinary.”
Jul 17, 2007 by
Mary from Ellicott City, MD
Overall Rating: 1
Cleanliness:[1] •
Staff:[2] •
Location:[5]
“Had to wait an extra 20 minutes to check in - 1st room given was said to be non smoking - reeked of smoke and the window was open to get the smoke smell out. The hotel said that this was the only 2 bed room available. They could provide us with a king size bed with a roll away which was not acceptable. We asked to talk to the Hilton head office. Got an 800 number and called to complain. Put on hold for ~15 minutes before being able to talk to someone about the problem. Told they would call back in 10 minutes. After 15 minutes, we called back and were once again put on hold. We were put through to someone at the hotel who 'found' a non smoking 2 double bed room that we could have for the night. They told us that they would be right up with a new set of keys - took 10+ minutes to bring us the new keys - we had moved out into the hallway to get away from the smoke smell. We will not be staying at this hotel ever again.”
0 of 1 people found this review helpful.
Jul 14, 2007 by
Neal from Celina, OH
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“The hotel was very nice and was well located in downtime Washington DC. It was right across the street from a subway station that made it very easy to travel around the city to see the many sights.”
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