Hilton Garden Inn Washington Dc Franklin Square

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User Reviews for Hilton Garden Inn Washington Dc Franklin Square, Washington

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Aug 13, 2009 by Robert from Freehold,NJ
Overall Rating: 8

• Clean, comfortable, with good service and great food.
• The high parking fees.

“This Hilton is clean, comfortable, and employs a polite and capable staff that is more than willing to go the extra mile to see that you're satisfied. The food at the restaurant/bar was delicious and even if they've closed, they'll do their best to accommodate you. The only problem was the parking fee, at $30 a day, added quite a bit of expense to the trip.”

Jun 24, 2009 by Adrianne from Mechanicsburg,PA
Overall Rating: 10

• Staff was friendly and observant, facilities were well kept.
• Elevators sounded risky and the food was slightly overpriced.

“Excellent staff. Accommodating to certain needs.”

May 11, 2009 by Carla from Castle Rock,CO
Overall Rating: 8

“The hotel was a great location, close to many attractions and great restaurants. The rooms were clean and comfortable.”

Apr 30, 2009 by Jack from Bechtelsville,PA
Overall Rating: 9

• The $30 dollar a day parking.

“Check in was a breeze. Dropping the car off was easy. Check out was fast and hassle free. I will stay there again.”

Feb 19, 2009 by Nita from Newport News,VA
Overall Rating: 5

• The decor was very nice.
• Pool was too small; parking very expensive $30 not including tip if, you requested your car, ridiculous!

“We would not stay there again.”

Jan 5, 2009 by Brenda from Lynchburg,VA
Overall Rating: 10

• Minutes from everything, Great neighborhood.
• Could have used a better lounge.

“The Hilton Garden Inn, was absolutely elegent. The atmoshere was romantic and classy. Right accross the street from the metro and many other locations. I spent New Years Eve in D.C and the hotel was centraly located which made getting around very easy. Cab rides ranged from 5.00 to 7.00. The hotel was very affordable, friendly and clean.”

May 20, 2008 by Roxann from Dallas, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient to the DCA airport and attractions.
• We couldn't get the A/C to shut off, even when we clicked off and it kept waking us up and hot and cold. Late to call staff at midnight.

“The hotel is clean and we were greeted at the door each time and were getting a taxi when needed. The internet and copies are free. The room was beautiful and the TV worked well too and the bathroom and towels were all in order. We liked the Neutrogena bathroom products, as not so perfume as other products. If it wouldn't had been late, we would have asked about the A/C, but we switched to off, and up the temperature, but the temperature came down to 74 from 77. It would have been better not to be facing the huge central A/C/heat units 4 floors down, but I didn't know it would run all day and night, so my fault for not checking to se if there would be another room, or maybe the price we weren't entitled to a better view.”

May 18, 2008 by Arun from Bala Cynwyd, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to public transportation.
• They did not reserve for me a non-smoking room.

“Convenient to DC Metro, White House, Mall. Workout facilities need to be updated. Pool looks more like an oversized hot tub. They put me on 2nd floor with a view of an roof mounted air conditioner.”

May 15, 2008 by David from Hershey, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The cleanliness of the room, & pleasant staff.
• Heating system was somewhat noisy.

“This hotel earned its three stars rating, as far as we were concerned. The staff was pleasant and helpful.”

May 7, 2008 by Aarno from Northridge, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[9]

• Good location.
• Unfriendly, unprofessional and ignorant front desk staff. Untidy breakfast room, unfriendly service in breakfast room.

“Great location, the hotel has passed its glory (if there ever was one), the interior gives a run down feeling. Maintenance could be improved. e.g. wending machines on two different floors either did not work or were out of bottled water. Rooms would benefit from a face lift. Front desk staff unprofessional. We ordered warm milk for our breakfast coffee, had to wait 10 minutes for it and waiter complained that she had do such a service for us. The bell captains helped with the luggage once they were urged to do so.”

Apr 8, 2008 by Mariann from San Diego, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• Room was quiet, clean, good TV, good temperature control.
• Less than average food, poor service, poor security in restaurant, careless restaurant staff, small pool.

“Room was a little better than average but very clean, did not smell bad, convenient metro across the street.”

Mar 12, 2008 by Dan from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service, location & facilities.
• The food in the restaurant is pricey for dinner.

“This is a great value, convenient location, friendly staff and great food.”

Feb 29, 2008 by Lee from Minnetonka, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location, free internet.
• Room temperature couldn't be controlled, no view, hotel restaurant mediocre.

“Standard Hilton Garden Inn with all the amenities. The restaurant is average at best and the room temperature controls didn't work.”

Feb 6, 2008 by Mike from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location was ideal!
• Nothing.

“This was a fine hotel with a great location to all things Washington DC. I will stay here in the future.”

Jan 29, 2008 by Karen from Richmond, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was outstanding. Very helpful.
• I could easily hear noise in the hallway, and being a light sleeper had a difficult time with that, Turning on the fan didn't help-that was noisy.

“Great location, great staff. The only thing I wasn't expecting was the additional $28 to park in the hotel parking lot and the fairly expensive brunch. But the food was very good with lots of choices.”

Sep 28, 2007 by Curtis from Burley, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was very attractive and clean.
• Parking the car cost extra money I was not aware of.

“I called the hotel before the trip to make sure I could park a rental car. They told me I could, but come to find out; it cost $30 a day to take care of the car. Wasn't happy about that.”

Sep 2, 2007 by Hal from Fredericksburg, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[7]

• Restaurant and room service staff were pleasant and helpful.
• Evening admissions and valet staff were not pleasant.

“I paid for a non-smoking room but was forced to take a smoking room because the hotel had "sold-out". Room was clean but smelled badly of smoke. Front desk staff was very brusque and not pleasant (I arrived late at 10:30pm). They gave me a hard time about putting the stay on my Hilton honors rewards account (why they should even care I don't know -- I guess it was too much work for them hitting that keyboard).valet parking is difficult, particularly because the area to pull up is almost non-existent, and no one was waiting out front to take my car or bags. And, I paid for one-night's valet service, but because I picked my car up at 6pm the next day - the valet attendant accosted me for $16 more in cash. Getting in and out of the hotel by car is difficult. It was not all bad. The room service, restaurant and morning admissions staff was polite, conversant and helpful. The differences between the day and night staff is incredible.”

Aug 30, 2007 by Joseph from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy check in, very nice and helpful staff.
• The pool was a little small.

“I went with my girlfriend and we had a very pleasant stay there. It's in a great location to see the classic sights of D.C. Certainly not in a "hip" part of town, but that's not why we were going to D.C. The staff was polite and helpful, and the room was very comfortable. My only complaint was the size of the pool. There were 3 kids swimming in it, and it was sort of full. However, overall, I would definitely recommend this hotel if you aren't look for anything extraordinary.”

Jul 17, 2007 by Mary from Ellicott City, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Nothing.
• Service.

“Had to wait an extra 20 minutes to check in - 1st room given was said to be non smoking - reeked of smoke and the window was open to get the smoke smell out. The hotel said that this was the only 2 bed room available. They could provide us with a king size bed with a roll away which was not acceptable. We asked to talk to the Hilton head office. Got an 800 number and called to complain. Put on hold for ~15 minutes before being able to talk to someone about the problem. Told they would call back in 10 minutes. After 15 minutes, we called back and were once again put on hold. We were put through to someone at the hotel who 'found' a non smoking 2 double bed room that we could have for the night. They told us that they would be right up with a new set of keys - took 10+ minutes to bring us the new keys - we had moved out into the hallway to get away from the smoke smell. We will not be staying at this hotel ever again.”

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Jul 14, 2007 by Neal from Celina, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location of this hotel in downtown Washington DC was excellent.

“The hotel was very nice and was well located in downtime Washington DC. It was right across the street from a subway station that made it very easy to travel around the city to see the many sights.”

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Amenities at Hilton Garden Inn Washington Dc Franklin Square, Washington

AM/FM Alarm Clock Business Center Fitness Center or Spa Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable Tennis

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