Hilton Garden Inn Washington Dc Franklin Square

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User Reviews for Hilton Garden Inn Washington Dc Franklin Square, Washington

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Apr 8, 2008 by Mariann from San Diego, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• Room was quiet, clean, good TV, good temperature control.
• Less than average food, poor service, poor security in restaurant, careless restaurant staff, small pool.

“Room was a little better than average but very clean, did not smell bad, convenient metro across the street.”

Mar 12, 2008 by Dan from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service, location & facilities.
• The food in the restaurant is pricey for dinner.

“This is a great value, convenient location, friendly staff and great food.”

Feb 29, 2008 by Lee from Minnetonka, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location, free internet.
• Room temperature couldn't be controlled, no view, hotel restaurant mediocre.

“Standard Hilton Garden Inn with all the amenities. The restaurant is average at best and the room temperature controls didn't work.”

Feb 6, 2008 by Mike from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location was ideal!
• Nothing.

“This was a fine hotel with a great location to all things Washington DC. I will stay here in the future.”

Jan 29, 2008 by Karen from Richmond, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was outstanding. Very helpful.
• I could easily hear noise in the hallway, and being a light sleeper had a difficult time with that, Turning on the fan didn't help-that was noisy.

“Great location, great staff. The only thing I wasn't expecting was the additional $28 to park in the hotel parking lot and the fairly expensive brunch. But the food was very good with lots of choices.”

Sep 28, 2007 by Curtis from Burley, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was very attractive and clean.
• Parking the car cost extra money I was not aware of.

“I called the hotel before the trip to make sure I could park a rental car. They told me I could, but come to find out; it cost $30 a day to take care of the car. Wasn't happy about that.”

Sep 2, 2007 by Hal from Fredericksburg, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[7]

• Restaurant and room service staff were pleasant and helpful.
• Evening admissions and valet staff were not pleasant.

“I paid for a non-smoking room but was forced to take a smoking room because the hotel had "sold-out". Room was clean but smelled badly of smoke. Front desk staff was very brusque and not pleasant (I arrived late at 10:30pm). They gave me a hard time about putting the stay on my Hilton honors rewards account (why they should even care I don't know -- I guess it was too much work for them hitting that keyboard).valet parking is difficult, particularly because the area to pull up is almost non-existent, and no one was waiting out front to take my car or bags. And, I paid for one-night's valet service, but because I picked my car up at 6pm the next day - the valet attendant accosted me for $16 more in cash. Getting in and out of the hotel by car is difficult. It was not all bad. The room service, restaurant and morning admissions staff was polite, conversant and helpful. The differences between the day and night staff is incredible.”

Aug 30, 2007 by Joseph from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy check in, very nice and helpful staff.
• The pool was a little small.

“I went with my girlfriend and we had a very pleasant stay there. It's in a great location to see the classic sights of D.C. Certainly not in a "hip" part of town, but that's not why we were going to D.C. The staff was polite and helpful, and the room was very comfortable. My only complaint was the size of the pool. There were 3 kids swimming in it, and it was sort of full. However, overall, I would definitely recommend this hotel if you aren't look for anything extraordinary.”

Jul 17, 2007 by Mary from Ellicott City, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Nothing.
• Service.

“Had to wait an extra 20 minutes to check in - 1st room given was said to be non smoking - reeked of smoke and the window was open to get the smoke smell out. The hotel said that this was the only 2 bed room available. They could provide us with a king size bed with a roll away which was not acceptable. We asked to talk to the Hilton head office. Got an 800 number and called to complain. Put on hold for ~15 minutes before being able to talk to someone about the problem. Told they would call back in 10 minutes. After 15 minutes, we called back and were once again put on hold. We were put through to someone at the hotel who 'found' a non smoking 2 double bed room that we could have for the night. They told us that they would be right up with a new set of keys - took 10+ minutes to bring us the new keys - we had moved out into the hallway to get away from the smoke smell. We will not be staying at this hotel ever again.”

0 of 1 people found this review helpful.

Jul 14, 2007 by Neal from Celina, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location of this hotel in downtown Washington DC was excellent.

“The hotel was very nice and was well located in downtime Washington DC. It was right across the street from a subway station that made it very easy to travel around the city to see the many sights.”

Jul 13, 2007 by Pat from Edina, MN
Overall Rating: 9
Staff:[10] • Location:[10]

• The location to the Metro, National Mall, and other tourist attractions was exceptional.
• The room was comfortable but not roomy.

“For our purposes (a short stay), it was more than adequate. It was conveniently located and the staff was extremely courteous and helpful. Great location for sightseers!”

Jul 8, 2007 by Byron from Fort Mill, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location to the mall.
• Must pay for parking $30.00 a night.

“The parking cost really through me for a loop. I did not expect to have to pay an additional $30.00 for parking when I stayed at the hotel. The pool is very small. However, it was within walking distance of all of the major tourist attractions.”

Jun 20, 2007 by Stephanie from Boone, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.

“This hotel was very nice. It did not include any "free-bies". Parking was not included and was expensive. No free breakfast. Other than that the beds were comfortable. Rooms were a little small. Complementary business room was great. Excellent location.”

Jun 14, 2007 by Daryle from Fairfield, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The location was good and the people were nice.
• Our door key didn't work and they moved us and the second key didn't work either.

“Everything was fine except our room key didn't work and we waited while the repairman took the lock apart-we had dinner plans so he told us to go ahead-we got caught in a rain storm and came in soaking wet and they said they had moved us to another room - so we slopped up there soaking wet and that room key didn't work either - by this time we were really angry. Plus two of our packages were left in the old room and had not been taken to the new room. We did get them and I am sure it was an oversight but there was No compensation for all that trouble we went through.”

Jun 1, 2007 by Connie from Harvey, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly, helpful, felt safe.
• The parking fee.

“It was more than I expected. The food was excellent. Being from New Orleans, I was afraid the seafood buffet would be no match. Your chef proved me wrong. The shrimp was great and so was the rib-eye. I would compare my room at the Hilton with the Ritz in New Orleans, only more comfortable. The entire staff was great.”

Jun 1, 2007 by Graham from Wallasey GB
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• A very good location and very comfortable beds.
• Difficult to find anything.

“The hotel was in a very good location to be able to walk to many of the attractions in Washington DC. The rooms are very comfortable and clean and I would probably stay there again.”

May 29, 2007 by Wayne from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable.
• Liked everything.

“Hotel was very nice, enjoyed my stay. Really appreciate the way I was treated as a guest.”

May 16, 2007 by Peter from Williamstown, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly, courteous staff that was willing to help us around D.C. and be at assistance with all our needs and questions.
• Parking facilities were not sufficient and had to find other means, which lead to higher expenses.

“Overall great experience. The staff was the best part. The room was very nice and comforting. Would definitely recommend to someone.”

May 15, 2007 by Deborah from Greensboro, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Extremely comfortable rooms with great amenities.
• The room had a overpowering, noxious smell.

“This is a great hotel in a great location. You can easily walk to the National Mall, dining, shopping, and the metro (which is directly across the street). I slept very well and the rooms are very quiet and clean. The majority of the front desk staff was somewhat unfriendly and unhelpful, but the rest of the staff was wonderful. Expect to pay thirty dollars a night for hotel parking; not too bad considering it is safe and parking in DC is expensive. It can take a while to have your car brought around, so call ahead approximately thirty minutes before departure.”

Apr 30, 2007 by Dr. D. from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I would stay there again. Polite friendly people. There was remote printing which I food very useful.
• I have no complaints.

“Friendly people, clean hotel, centrally located. What else is there to say? Oh yeah, they have good cookies in the lobby but you have to get them before 9 pm.”

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Amenities at Hilton Garden Inn Washington Dc Franklin Square, Washington

AM/FM Alarm Clock Business Center Fitness Center or Spa Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable Tennis