Marriott Crystal Gateway

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User Reviews for Marriott Crystal Gateway, Arlington

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Sep 3, 2008 by Keith from Chantilly, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and comfort.

“Very convenient, comfortable, and clean.”

Aug 19, 2008 by Windie B. from Fort Collins, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Great location, great staff, quiet rooms, everything was great. Definitely one of the best hotel stays I've ever had!”

Aug 14, 2008 by Karen from Rockingham, NC
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to metro.
• Additional fees for things.

“Very pricey restaurant, no continental breakfast offered, additional fees for internet and parking.”

Aug 12, 2008 by Joe from York, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Quality with convenience with friendly staff returning customer.
• Valet parking charge.

“With some extremely tired travelers arriving at this hotel, The staff greeted us with a warm smile and a friendly hello. After being stuck in DC traffic, I was to say the least Stressed. But as I approached the desk with the staffs smile, I had my room key and was on my way in just a matter of minutes.”

Aug 7, 2008 by Nicole from Ashland, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The comfort of the bed. I wished I had stayed more days.
• There was nothing I did not like.

“I would definitely tell others about this hotel. It was clean, comfortable, the workers were very friendly and helpful in directing me to where I wanted to go.”

Jul 30, 2008 by Amanda L. from New Albany, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location to food and public transportation.
• Not very handicap-accessible.

“It was not very handicap accessible. I broke my knee cap and was on crutches so getting around was difficult. I never did find the handicap accessible entrance, rather only knew an entrance (from the Metro) that had several doors without handicap buttons (luckily my sister was there to open doors for me) and it had a very long (100 yards?) entrance with several ramps that were very steep!”

Jul 28, 2008 by Cynthia from Hingham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Non-smoking, beautiful, staff, location, safe, pool, upgraded us to a suite!
• I truly cannot think of a thing.

“It is absolutely at least a four star hotel, considering all the amenities, services and decor. The Crystal Gateway Marriott rooms are clean, the beds are comfortable, the surroundings are luxurious (with the rooms having a modern/transitional decor) there are quite a few places to eat and/or get a drink on site. The pool was wonderful in the evening - it is an indoor/outdoor pool, and sitting outside in the dark watching my dad in the pool after a day of walking in DC was lovely. (there were also two lifeguards on duty.) The breakfast buffet at the Mez restaurant was delicious (our waiter was fantastic, asking the chef what breakfast sausage they serve upon the request of my dad - thank you waiter & chef!) and we were able to comfortably leave our teens in our room while my dh and I visited with friends in the downstairs lounge. The phone reception was excellent. There is valet parking, or you can self park for $19 per each night's stay. Internet access costs per each 24 hour period, but we did not use it. The Metro is accessible through the underground Crystal City mall - when it is close to 100 degrees outside, this is really appreciated! We also love that the hotel was completely non-smoking. I cannot think of any negative - the staff was so friendly and responsive - I asked how much it would cost to upgrade to a suite - our check in person checked to see if there were any available, then handed me the keys, with a comped suite! I couldn't believe it; we have become Marriott fans.”

Jul 21, 2008 by Linda from Menomonee Falls, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Easy access to metro, underground tunnel filled with shops, about 10 minute ride to best sites in Washington, D.C.
• Only 1 complaint. We checked out around 5 am, checkout person did not speak to us or look at us - odd!

“Our interest was seeing Washington, D.C. for the first time. I would return to this hotel for the quick access to the clean Subway system- (no need for a car). We found the Sunday brunch very good at the hotel, found the indoor/outdoor pool relaxing- our room with king bed was like a suite. Exceeded our expectations.”

Jul 9, 2008 by Sophia from Boynton Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Attached to Metro station and Crystal City mall downstairs, allowing flexibility in travel and eating.
• Meals in the hotel were rather expensive.

“Excellent facility! Helpful concierge service. Great location. Beautiful lobby with many spots to gather. Even has a laundry room, which we utilized after several hot, sweaty days of sightseeing.”

Jun 5, 2008 by Jason from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• Comfortable beds, LCD TV, close to airport and metro.
• Shuttle van service to hotel/airport isn't very timely.

“Great hotel with very nice rooms and very clean. I would highly recommend it and will likely stay there again on my next trip.”

May 23, 2008 by Jim from Longboat Key, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good location and sits next to the Metro station.
• Layout of hotel is somewhat confusing.

“Very good location for shopping and restaurants and is next to Metro stop. However, the air conditioning in the room did not work and the bed was very soft -- preferred by some but not us.”

Apr 23, 2008 by Abdul from Stillwater, OK
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Perfect location above the metro, the room looked great, the bed was nice.
• Only one thing one of the towels had some yellow thing on it that looked like mucus, yuck!

“The location is perfect. You go down to the Metro and get to anywhere. The mall is also good but opens late and closes early. I loved the room. The colors of the bed were nice. The half-circle shaped window let so much light in and a beautiful view. I liked the way the coffee maker was put; on a corner table.”

Apr 16, 2008 by Angela from Uniontown, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent concierge, very friendly, especially with children. The children were respected as much as I was.
• A woman at the front desk had to be having a bad day when we checked in, no smile, awkward conversation like I was interrupting her.

“Overall the hotel staff was excellent except for one woman at the front desk. My later visits at the front desk were much better. All staff acknowledged my children and didn't give me the annoyed look like why are these things here. (if you have kids you know what I'm talking about) We were in town for a burial service so we didn't stay long, but would definitely consider this in the future. The lobby connects directly with the underground Crystal City shops, restaurants and metro. The room was very clean; only wish it had a small refrigerator, for the kids. Nicely decorated, comfy beds, flat screen 32" TV, all connections, couldn't get shower water pressure to a median (too forceful or too soft), the staff made up for everything.”

Apr 8, 2008 by Mo from Cocoa Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was surprisingly sophisticated.
• No problems.

“Clean, nice staff, great location.”

Jan 21, 2008 by Roger from Conyers, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• It's in DC.
• Their astonishing rudeness.

“They should be sued for "restraint of trade."IMHO.”

Dec 13, 2007 by Betsy from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Washington Metro.
• There was some noise from a group of teenagers.

“Perfect location to visit the Washington DC area. The rooms were upscale and attractive. I reserved six rooms for guests for a party weekend, and everyone was extremely happy with the accommodations. The price was terrific!”

Nov 30, 2007 by John from Memphis, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Proximity to the Metro Stop.
• Walls were a little thin so could hear people next door.

“Good hotel, one of the best in Crystal City. 3 stars but heads and shoulders better than the Radisson, Holiday Inn, or Sheraton.”

Nov 11, 2007 by Lois from Washington, DC
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Excellent location, safe area.
• The front desk manager was rude to staff and guests.

“Awesome location, clean rooms, excellent room service, great food, near terrific shopping and restaurants.”

Nov 1, 2007 by Jim from Prosper, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean facility.
• Nothing.

“Great location, close to Reagan National. Great customer service, polite and available.”

Oct 31, 2007 by Joedixon from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• The room was exceptionally clean and the bed was turned back for the evening. The front desk was very friendly and smiley.
• The friendly front desk lady told me I had the wrong hotel and just as I was about to leave and go to the other Marriott, she stopped me.

“I stayed only briefly overnight. We arrived a little past 8pm and left at 5:30am to board a flight. The frond desk was friendly. The room was spotless and even had a very fresh scent to it. I'd have no problem staying there on a regular basis.”

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Amenities at Marriott Crystal Gateway, Arlington

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Bath Tub Business Center Coffee Maker in Room Concierge Desk Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron Lounge Maid Service

Meeting/Banquet Facilities News Stand Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Secretarial Service Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Wet Bar

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